Sentido Reef Oasis Suakin Resort

Amazing hotel! Great food, great pools, great stuff, specially Ashraf from the cleaning department made our stay very pleasant and our room extra clean! We will be back we highly recommend!

We would like to give a very honest review of our stay. Overall, we had a wonderful holiday, and the biggest reason for that was the people working at this hotel. The staff truly made our vacation memorable with their kindness, professionalism, and genuine hospitality. We would like to express our sincere gratitude to the reception team, who were always professional, considerate, and willing to help with any request. A special thank you goes to Osama and Hammada from the Main Restaurant. They were always smiling, welcoming, quick with delivering orders, and exceptionally attentive to our children. The same goes for Mohammed at the Sunset Restaurant, whose positive personality and excellent attitude towards guests never went unnoticed. We would also like to thank the pool team, especially Marwan and Mostafa at the Superior Pool. They were always attentive, eager to help, and made our days by the pool truly relaxing. Their hard work and positive attitude deserve recognition. Our son would like to give a very special thank you to Aya at the coffee shop. She was always smiling, incredibly kind, and absolutely wonderful with children. Small gestures like hers made a big difference to our family. We also don’t want to forget Mahmoud at the gym. He was professional, knowledgeable, and always happy to offer helpful advice. One thing that impressed us greatly was seeing members of the management team regularly walking around the hotel, interacting with guests, and monitoring the overall operation. It clearly shows that the management is present, approachable, and genuinely interested in continuously improving the guest experience. We were especially honoured and pleasantly surprised that the Hotel General Director, Mr. Yasar, personally took the time to speak with guests and ask for their honest feedback about their holiday experience. He gave us and our children individual attention, making us feel genuinely welcome and valued rather than just another room number. It is rare to see a hotel director so actively engaged with guests, and his kindness, professionalism, and genuine interest in ensuring everyone was enjoying their stay left a lasting impression on our family. The hotel itself is very large, so the golf carts running throughout the day were an excellent addition. It was very convenient to be able to hop on and off whenever needed. The facilities are beautiful and have great potential. However, there is still noticeable work to be done regarding the finishing touches after construction. Our room was constantly covered with fine construction dust. Unfortunately, the housekeeping team never seemed able to remove it completely, so walking barefoot in the room meant your feet would quickly become dirty. Housekeeping, in general, is an area that could be significantly improved. During our 10-day stay, we repeatedly had to request bathroom amenities to be replenished. We’re not sure whether this was simply forgotten or if it is not part of their standard procedure, but it certainly shouldn’t require guests to ask every time. The bathroom rugs were rarely replaced despite clearly becoming dirty—they were simply turned over instead to the other side. On the positive side, fresh towels were always provided daily. Regarding the beach, the entrance into the sea is unfortunately not very comfortable. It consists of a mixture of sand and crushed stones, making it difficult, especially for children. Because of this, our children didn’t enjoy swimming directly from the beach very much. However, the hotel has an excellent pier with two different access points into the sea, including one with shallower water. At the end of the pier there is a beautiful coral reef, and we truly enjoyed snorkeling there. The food in the Main Restaurant and the Sunset Restaurant was of good quality, with a nice variety and consistently enjoyable meals. Unfortunately, the à la carte restaurants were disappointing, both in terms of food and service. We expected a much more premium dining experience, but the service was worst than to the buffet restaurants, which doesn’t reflect what guests normally expect from an à la carte restaurant. The Kababgi Restaurant was particularly disappointing. Many of the dishes were essentially the same as those served in the buffet, simply presented differently. The Arabic mezze lacked authenticity and flavour, and the kunafa could have been really much better. The children’s meal was especially disappointing. It consisted of an enormous plate of pasta with tomato sauce, another large plate of French fries, and a few potato croquettes—without any chicken, meat, or fish. It was not a balanced children’s meal and honestly felt as though very little thought had gone into it. Considering this is a five-star family resort, the children’s menu deserves much more attention. It certainly should not feel like an afterthought. The Seafood Restaurant was slightly better. Once again, the service did not feel like an à la carte experience. The food was average overall, although the fish main course was genuinely delicious and the highlight of the meal. The dessert, however, was very simple and not particularly memorable. Unfortunately, the children’s meal was exactly the same as in Kababgi, just the croquettes were switched to fried spring rolls which was once again disappointing. As for the entertainment team, we didn’t get to experience many of the evening activities because we were travelling with a young child and usually had to leave early. However, whenever we met the entertainment staff around the resort, they were always friendly, smiling, and took the time to chat with both us and our children, which we really appreciated. Overall, we had a fantastic holiday. The staff are undoubtedly this hotel’s greatest asset, and they made our stay unforgettable. Their warmth, friendliness, professionalism, and genuine care deserve the highest praise. At the same time, there are still several areas that require improvement if the hotel truly wants to deliver the level of luxury expected from a five-star resort. Better housekeeping standards, more attention to construction finishing details, and a significant improvement to the à la carte dining experience would greatly enhance the overall guest experience. We would happily return because of the wonderful people who work here, and we sincerely hope that management continues investing in the areas that still need attention. The hotel has enormous potential, and once these details are refined, it will undoubtedly become one of the finest resorts in the region.

Ayman, our cleaner of room was very kind, every day was room clean and tidy. He works well good. We were very satisfied. Room no.2004

It was a great stay. The service, food, entertainment were all so good. The drinks were high quality. Ala cart restaurants were very good. They have a nice spa center. The hotel is right on a reef, so you can snorkel everyday from the hotel. No need to take a boat tour. Overall it was a very nice holiday.