Sentido Phenicia

It was a lovely hotel with overall good services, beach, staff and food. We did occasionally feel a bit uncomfortable around male staff as they repeatedly asked us for contact details and attempted to flirt with us. I realise this was an issue not many have but as three young women it was the most prominent issue. Additionally, more vegetarian options should have been available but overall the buffet was lovely. Le Panache on the other hand was so bad for being the “nice restaurant.” The food was honestly the worst we had the whole trip. The barbecue on the beach had amazing food and the crepe and ice cream station were so good. I also understand it is the entertainment teams job to get people involved but it often got a point of annoyance for us as we came to relax and spend time together just on the beach or in the water. Just kind of wish they had understood that we weren’t the target audience for a lot of the activities. The spa treatments were great and priced well, definitely recommend Overall, we had a lovely stay but some improvements could be made.

This is our third time coming. We love this hotel very much. Entertainment staff are wonderful. Everyone is very friendly. The whole place runs very efficiently. Rooms are air conditioned so sleep at night is possible.

Our first time to Tunisia, great 3 hour flight and smooth transfer to the hotel. I was impressed with how organised the recption staff are. Very clean hotel and the staff are cleaning all the time. Brilliant bar staff & waiters. The entertainment team are excellent but very pushy with the bingo & tombola tickets. When you have your evening meal, I really think the entertainment team should leave you alone, they dont need to come round and ask you if you are going to the show. The shows at night are very good. Especially Skilla a brilliant dancer! There are plenty of sun beds, but like everywhere you need to get up at 7 or earlier if you want a certain spot! It really needs more/bigger shaded areas larger umbrellas. Excellent pool area & gardens. The food is fantastic with plenty of choice, brilliant chefs. Lots of wobbly tables around the hotel, entertainment room, breakfast area & bq dining area. We did the crazy train, very funny and a good laugh. The beach and sea are amazing, so blue we did a trip on the sea, but no dolphins. We saw the fire show, very good but I really think that the staff shouln't have to have a mouth full of fuel for them to blow the fire!!! There is a black party & a white party, so take your clothes for these. All in all an excellent holiday, with brilliant staff to make your holiday. If these small issues were looked into, it would be perfect. It really is Paradise

We arrived at the hotel on the 14th June, lovely welcome from reception, i can only give positive remarks about our stay. All the staff are so helpful and are a credit to the Phenicia, unfortunately our daughter had a fall two days into the holiday which resulted with a broken shoulder, the care she received from the hotel and local hospital clinic was exceptional, special big thankyou to Anna for all her assistance as for the hotel itself we cannot fault it, our room 2025 was clean and had everything we required, the food choice is good something for all tastes, entertainment varied and the animation team are very enthusiastic with loads of energy but always find time for a chat even if you dont want to join in . We have booked again for next year and so have our daughter and son in law hopefully without any drama next time. Give this hotel a try don't think you will be disappointed. Chris & Sandra Parkinson. Matt & Zoe Drury

2nd year back to this hotel, overall had an enjoyable 10 day stay. Entertainment team - Mytti, Skilla, Chris all very very good at motivating us with the Aqua dance and Aqua Gym daily. Food good, room clean but needs updating, wifi wasnt as good as last year and removal of mini fridge in room a little disappointing. Thank you to Ali for the private boat trip - shame Tony was sea sick! Loved the fire show on the beach, not too keen on the bingo/tombola - slightly pushy to purchase tickets @ 20dina each. Weather was gorgeous, plenty of loungers.

An absolutely perfect holiday. Beautiful location, very clean, amazing food and the most attentive staff. Always very helpful and friendly, they made our holiday. Felt very safe here. Would absolutely recommend and would definitely love to come back! Hotel Phenicia thank you for a perfect holiday. See you soon !!

this is our first time with my family at hotel phenicia it’s been a lovely experience everyone being so friendly and kind very good service and people are amazing The pool is very well guarded it’s warm and clean and big The bar staff are very attentive and friendly. They work hard and make it look effortless. Yes, we did book the crazy train and we’re looking for it. People are saying it is really good and we’ve read a lot of comment about it. We’re so excited to do it, and I’m sure it will be very good. The entertainment team are also fabulous, and are always encouraging you to get involved with everything that there is to do here.

Before I go into the full review, I want to give a special shout-out to a member of the animation team, especially Skilla. He is an incredible and valuable part of the team. He brings so much energy and fun to all activities and shows, and works extremely hard to make sure all guests get involved—especially during aqua zumba, which really starts the day on a high note. Now, moving on to the rest of the review… On arrival, we were greeted by the reception team, who kindly took our luggage to the hotel and up to our room. However, when we arrived, the room door was open and the air conditioning had been leaking everywhere. The floor was covered in towels that had been left there. I went back to reception, and to their credit, they quickly allocated us another room, which was luckily on the same floor. Unfortunately, upon entering the new room, it was immediately noticeable that the beds had not been changed. After a long day of travelling, this was very frustrating. I returned to reception again, and once more they were helpful. I explained that although the beds looked made, when I pulled back the covers there was hair in the bed and other unpleasant signs it hadn’t been cleaned properly. By the time the cleaner arrived, I had already stripped and remade the beds myself. While this wasn’t ideal, at least I knew the sheets were clean and my 7-year-old could go and enjoy the pool. The rooms themselves were quite basic and could do with refurbishment, but as you only really sleep in them, it was acceptable. The food was good—nothing amazing, but consistently decent. The staff in the dining areas were quick and efficient, and the lunchtime BBQ was a big hit with everyone. There isn’t a huge amount for children in terms of facilities, and the hotel would definitely benefit from having slides or more kid-focused activities. That said, the children there all made friends and happily entertained themselves. Evening entertainment was enjoyable, with a different show each night. However, it started quite late. The kids’ entertainment didn’t begin until 8:30pm, and after a full day, most children were already tired. The main show starting at 9:45pm felt too late. As for the entertainment team, while some members—like Zigue and Skilla—were energetic and excellent at engaging guests, others appeared uninterested and lacked enthusiasm, often just walking around looking quite miserable. The manager seemed friendly and capable, although he did enjoy the microphone a bit too much! The beach was beautiful. Although my son and I aren’t big fans of sand, we took an evening stroll and noticed how soft it was. There were also plenty of sun loungers available for guests who wanted to spend the day there. Overall, this is a nice place for a relaxing week. Despite some negative points, we did enjoy our stay and I would consider returning in the future.

Just got back from a great week. Location is great, staff are so helpful and friendly. Food is probably above buffet average. Beach is clean and hawkers are kept away from you.having free sunbeds/umbrellas is a huge bonus. Activities are in and around main pool so can be more like a disco at times.check in / money exchange very simple, reception staff very polite and helpful. Found everything very clean, cleaners on the go all day. On the downside rooms a bit dowdy, could do with a refresh, breakfast offers very little British fare, bacon only once during the week, plenty of other stuff on offer though, also no ketchup or brown sauce. ( ha-ha) a little confusing finding your way around the first day or two, but ask staff and they point you in the right direction. Saturday night the disco( I assume it was this hotel), was still booming out at 2:00 am , a bit much when a lot of guests were up to leave very early Sunday morning. Would definitely recommend to everyone, it is such a happy relaxing place to go. There is a strong European mix of visitors and a full range of age groups. We are looking at booking again next year as we loved it for our first time to Tunisia . Definitely 4.9/5.

This was our second visit to this amazing hotel. Our last visit was 7 years ago. We arrived to see some familiar faces still working here. We checked in at 1100 and our room was ready. Room 2030 2nd floor. Our room was basic and did require a little attention, but we were not bothered by this what so ever. We only sleep and shower in it. We asked for a kettle and that arrived in 10 minutes. Its cleaned everyday with fresh towels and bedding. The hotel is clean and is always being cleaned. Everyone one that works there is so happy and polite, they take pride in there job. They are all so hard working to make your holiday experience the best. The animation team are super. They really do make the week so special. So much to do and join in with. They will have you up dancing, playing games and they really take care of you. Great for adults and kids. We enjoyed the foam party, Black party and white oarty. The evening entertainment is very good. The crazy train is just crazy fun. You leave the hotel and go out into Hammamet midina. You go to Joys, which is a fixed price shop. You finish in a bar which is brilliant. Get a pint, sit down and join in with the singing and dancing. So good. That excursion is 60d each. Massive shout outs to Skilla, Ziggy, Spiderman for this experience. Huge shout out to Matyi, Dino and all of the other girls and boys. You all work sooooo hard. We did Quad biking. This was got through Eze and Ali who walk around the hotel. I recommend these guys. We went with the sunset tour. Amazing and very safe. Food Breakfast, there is so much choice and more. Lunch, the main restaurant or the BBQ. We are at the BBQ bar most days. So much to choose from. Dinner, we chose the 8pm sitting. There is a good selection of food to choose from. We ate really well all week. Huge shout out to Onsi at the BBQ bar. Fantastic service, always smiling and always remembered your drinks. Our dinner time waiter was amazing. (Table 49 week of 15th June). Can't remember his name. We had a birthday and he went above and beyond. Decorated our table and got a birthday cake. A la carte is nice. We found the waiter there not so happy. The Chinese is so so so good and totally worth 70d (£18ish). So much yummy food. It's a must have. Great service. A fantastic week of fun, food, sunshine and relaxing. The weather was lovely. I could talk all day about this place. Highly recommend it. Thank you to each and everyone that crossed our paths whilst we was there. We have booked to return with our 2 kids August 2027. See you all then. Please ask any questions and I will happily answer.

The staff were the best part. Check in was fantastic, we arrived late in the evening after dinner service but they sent us to the restaurant to get some food before checking in which was a lovely addition. The entertainment team made us feel so welcomed, remembered us and encouraging us to get involved in games. The wait staff were spot on, remembered our drinks and bringing them without us needing to ask. The cleaners also clearly do a great job as the place is spotless. The hotel itself is incredible. The resort is on the beach, there are 2 pools - one with the day entertainment and a quieter one. The rooms were also great. The security made us feel very safe too. And on site horses! We are booking for next year for 10 days instead of 1 week. See you soon!

This is our second visit to this hotel, and we absolutely love it. It offers amazing value for money, the location is stunning, and the staff work tirelessly to keep everything clean, well-maintained, and welcoming. From the moment you arrive, every member of staff makes you feel genuinely welcome. The chefs in all of the restaurants and at the beach bar, the waiters, bar staff, and the animation team all work incredibly hard to ensure guests have a wonderful experience. They go out of their way to make you feel included, inviting you to take part in fitness classes and fun activities throughout your stay. This is a fantastic hotel for the price, but what truly makes it special is the dedication of the staff. Every single day, they put in so much effort to make your holiday memorable and to ensure that every guest feels valued and appreciated.

Fabulous location, beach is amazing! All staff are very helpful and welcoming. Entertainment team are fab! Tommy and Kayleigh give a big 5 stars 🌟

Great pool, friendly staff, entertainment team amazing. However hotel very tired, shower in bath, bath room very old. Had to ask for change of sheets after one week. Food good but repetitive. Beach sandy but there is a slight ledge to get into sea which is awkward for reduced mobility. Do not recommend this hotel if you have any mobility issues, steps everywhere to restaurants, reception rooms up and down constantly.

Best Holiday ever highly recommend this hotel the Poole is clean and warm and lovely the entertainment team are fabulous and very very good crazy train is brilliant. So much fun is our third time here would highly recommend this hotel to anyone. The food is lovely. This hotel is one of the best I’ve ever been. The staff made our Holiday amazing bar staff reception clean lady entertainment everyone here is so lovely amazing service people are nice, kind and polite. I will definitely come back

Stayed here for a week beginning of June 2026. The reception staff checked us in while we were sent for something to eat as we arrived after 9pm . We were taken to our room and cases were taken up by a nice young man . Room was clean and air conditioned . Rooms do need a little lick of paint . Beds and pillows let it down as they were very hard and only managed 2 hours sleep on a daily basis. Food was nice apart from breakfast. The entertainment staff are exceptional and crazy train is brilliant its a must ,nighttime entertainment done by entertainment team and was good they all put their hearts into it . All the staff are very friendly and all of them are a big credit to the hotel. Pool area is great no fighting for sunbeds . I would recommend this hotel to anyone. Well done evey staff member is this hotel.

Had the best time. Brilliant entertainment staff. All the staff go out of their way to make you feel welcome. The hotel stay was a wonderful experience would definitely recommend to anybody looking to come. Will definitely be coming back.

We recently returned from our second stay at the Phenicia (we went in 2007 before we had children!). Thoroughly enjoyed our stay. Animation team are great and there are loads of activities throughout the day - yoga, Zumba, Aqua, volleyball, darts. Every evening except Monday there is entertainment and a show. Monday is the animation team’s day off. The food was great and they catered well for our child’s nut and legume allergies (we took translation cards and the chef showed us around each mealtime to show us what was safe and what to avoid). The crazy train is a great excursion to do with the animation team! Tipping is expected so I would recommend taking cash to exchange for dinar at the hotel reception. There is a cashpoint at the neighbouring hotel which charges 10 dinar per transaction. The rooms are a little dated but I understand the hotel is about to be renovated (this autumn?). We had an interconnecting room which was convenient. The hotel is right on the beach which is stunning. We’ll be back!

We have just come back from a week at Phencia Hotel and believe me when I tell you a week definitely wasn't enough. I read all the reviews before we went and was aware of comments that some areas needed a little tlc. I can honestly tell you that unless your the type to nit pick there is nothing that will spoil your stay there. The staff are lovely and will do anything for you, the food is amazing and if you cant find something you like you are VERY fussy. We stayed in a swim up room which was amazing, waiter service by the pool, mini fridges topped up daily and our maid was so lovely. Im already looking to book for next year but struggling to find availability for the swim up rooms 😕

What an amazing week at this resort. A true Tunisian welcome from the moment you arrive to the day you (have to) leave. Everything is clean, well maintained, the food is delicious, well prepared and there are tons of options for everyone out there. The main reason for this 5* review though is the staff. They are the true gems of this establishment and really made the holiday the best it could be. Whether it be the fabulous towel art by the cleaners, the smiles and conversations with the porters, the amazing service by the waiters (they kept me fabulously hydrated around the pool) and finally last but not least but the Entertainment Team with the likes of Alina and Co who always kept the party going with amazing enthusiasm and glorious smiles. We will be back! 🥰

Honest review !! Had a great week . Location - dont matter cause nothing to do outside the hotel grounds. Atmosphere- good.10/10. Rooms- clean and tidy and cleaned everyday !! Caution sea view rooms get very warm if you go before the aircon is switched on (1st june) .10/10 Value-fantastic value 10/10 👍. Noise level- 8/10 but would think it would be noisier when full. Service-10/10 cannot fault the service at all. Amenities- excellent 10/10. All inclusive- beer 4/10,wine 5/10,cocktails 2/10 very little alcohol in them, Food- was fantastic 10/10. Blue lagoon bar better for drinks but you pay roughly £2:50 a drink. Entertainment-3/10 except for bob marley(not the real one) once a week. Overall- will definately be going back 👍👍

I recently stayed at Phenicia Hotel with a group of friends, and we had an amazing experience from start to finish. The food was a real highlight of the trip—there was always something fresh and hot available, with plenty of variety to suit everyone. The chicken wraps were absolutely to die for and quickly became a favorite! The bar staff were brilliant—friendly, attentive, and always happy to recommend drinks. The cocktails were fantastic, with a wide selection to choose from, making it easy to relax and enjoy the atmosphere. What truly made the stay special was the staff. Everyone was incredibly friendly, always smiling, and went out of their way to make us feel welcome throughout our visit. The entertainment team was full of energy and constantly encouraged guests to join in activities. They even had time to chat to you about your day. The nightly shows were fantastic and clearly had a lot of effort put into them, which really added to the overall experience. I also treated myself to a massage at the spa, which was absolutely amazing and a perfect way to unwind. Overall, I would definitely visit again—perhaps at a different time of year for even better weather. Highly recommended!

The hotel is wonderful and clean, people are friendly and work hard to make guests feel welcome. Unfortunately, with one exception — bartender Saif who works at the bar. His behavior often felt inappropriate and uncomfortable. He was flirting and continued conversations even after I showed I was not interested. This made me feel pressured. I also noticed that he favored certain guests while ignoring others. This created an uncomfortable atmosphere at the bar. Sometimes he mixed up orders and seemed distracted, as if he was not fully focused on his work. This happened more than once and affected the quality of service. I was also very concerned about his attitude toward other staff members. There seemed to be tension, and at times he appeared impatient or disrespectful towards his colleagues. The rest of the team worked hard and stayed professional. In my opinion, someone in a responsible position should be professional and make guests feel comfortable.