Sentido Naga Bay

I have no complains to the hotel, other than the fact that our room was not cleaned at all the last 3 or 4 days. First days it was cleaned every day but then I guess they did not manage to clean it until we got back for the afternoon nap as we travelled with a 2y old. Only thing to improve would be a playground as there is none. Nothing at all. - Walk to the beach aprox 7min, the beach is not very clean or the sand is not very clean, there are also little rocks on the seashore. The entry into the water is not very gradual because of the large rocks. I wish I had brought water shoes. - Food at the hotel was absolutely amazing, compliments to the chef🧑‍🍳 I have attached pictures, french fries are not frozen(big 👍🏼). The cakes and desserts were genuinely delicious, not the typical mass-produced all-inclusive desserts you often get in Turkey or Bulgaria. The only improvement I would suggest is offering some traditional soups as well, since the menu only included cream soups. On one evening, there was a regular soup, but it was an Asian-style noodle soup. While it was tasty, it had a packet-soup flavor, was quite salty and rather spicy. As it was the only soup available that evening, there wasn’t really a suitable soup option for young children. - Live music was played almost every night but it was starting a bit late, after 9pm. Atmosphere could also be improved as it was not very engaging. - For an all inclusive hotel, the drinks were more than decent, including the alcohol. I have found some cocktails really enjoyable.

This hotel exceeded all of our expectations. The staff were incredibly welcoming, the rooms were spacious and clean, and the overall experience was outstanding. We will definitely recommend this place to our friends and family.

We have had a lovely holiday here but we wouldn’t choose to return. We travel a lot so we know what we like and what we don’t like, but this wouldn’t be a hotel or an area that we would choose to return to. The hotel is beautiful and well maintained. The staff work so hard to ensure that everywhere is clean, tidy and that everyone is well looked after. The pools are lovely and the sunloungers are particularly comfy which is an added bonus! The rooms are well equipped. We had a maisonette with a private pool and this was perfect for 2 small children. However, the room had a spiral staircase leading to the upstairs without a railing, which even as an adult was difficult to use. We didn’t let our 5 year old upstairs without supervision and it wasn’t easy getting our baby upstairs to the bedroom either. The food was lovely. Selection was a lot smaller than what we are used to at other hotels, but it wasn’t overwhelming with too much choice which was nice. The chefs were really friendly too and wanted to make sure you were enjoying their food. Food themed nights weren’t advertised, but they did have a Asian night and it was lovely. There was lots of fish and vegetables, but the homemade pizzas were lovely. There isn’t much around the hotel, we like to go for a walk at night time but there is not a lot around and if you do walk towards some of the little tourist shops, it smells so bad!! The hotel itself doesn’t smell which is the main thing, but if you like to go walking and explore, there is a lot of rubbish in the area of Ammoundara around the hotel and it stinks. Now for the downside for us… the hotel is very much geared towards the French guests. They all wear an additional band to the one you are given for the all inclusive, to show that they are French and they get treated differently. The guys providing entertainment around the pool are also from Framissima so they only really interact with the guests wearing the additional wristbands. We didn’t like the discrimination that we felt, so that’s a big reason that we won’t return. We just felt disappointed that we paid a lot of money to be here too, but we weren’t involved/asked to participate in any activities because of our nationality. We have travelled to many holiday destinations across Europe and have never experienced this before, hence why we wouldn’t choose to return, which is a shame because the hotel itself is beautiful.

It was a very good trip for my family.

Super wyjazd, najlepszy kelner Mohamed.

Best location...hotel has an incredible energy...very tasty food in buffet...and with a high quality level of ala carte restaurant 😋 very clean rooms...very friendly people..all staff are really nice...whatever you need in reception they will try to help you and give you very useful information about location...hotel...Crete island and the city of Heraklion...I can speak all day about the hotel...myself and my sons we have it in our heart...Thank you Sentido Amounda Bay!!! ❤️

We had the most incredible stay at Sentido Amounda Bay and couldn't have asked for a better holiday! From the moment we arrived, the staff made us feel genuinely welcome with their warmth, friendliness, and outstanding service. Nothing was ever too much trouble. The hotel itself is absolutely beautiful—modern, spotlessly clean, and maintained to a very high standard. Our room was spacious, comfortable, and cleaned every day to perfection. The food was fantastic, with a huge variety at every meal. There was always something new to try, and everything was fresh and delicious. The drinks, snacks, and beach bar were all excellent too. The pool area was relaxing, with plenty of sunbeds available, so there was never any need to rush out early. The nearby beach was lovely, with clear blue water and a peaceful atmosphere, perfect for unwinding. The location is ideal, close enough to Heraklion for exploring but still quiet enough to enjoy a relaxing break. We loved discovering the local area and experiencing the beauty of Crete. A huge thank you to everyone at Sentido Amounda Bay for making our holiday so special. We left with wonderful memories and are already planning our return. If you're looking for a relaxing, high-quality all-inclusive holiday with exceptional service, this hotel is an easy 10/10. Highly recommended!

excellent staff, delicious food, caring for people, beautiful views, everything is clean and tidy

excellent staff, delicious food, caring for people, beautiful views, everything is clean and tidy

Before I get to the positives, I would like to mention a few negatives, which is why I am giving only 4 stars. First and most importantly, this is quite an expensive holiday. The outdoor areas of the hotel are truly 5-star, but the room is at most 4-star, and I have seen better bathrooms even in 3-star hotels. It is in serious need of renovation, although based on Google photos, some rooms have already been updated. In our case, room 1140 had not yet been renovated. The main restaurant serves tasty food, but the selection is also more in line with a 4-star hotel. We checked in at 1 AM, and there was no electricity. I reported it at reception in the morning. I did not expect it to be fixed immediately, but I had to go back twice to remind them, and once to speak with the cleaning manager. It took 3.5 hours before we finally had electricity so we could charge our phones. Positives: One of the biggest advantages is that you do not have to fight for sunbeds. There are around 10 pools throughout the hotel, and each building/room has two sun loungers. As mentioned, the hotel is beautiful from the outside, and everyone is very kind—from the waiters to the restaurant staff. There are 3 à la carte restaurants that require reservations. The receptionist said you could only book for the same day, but this turned out not to be true, so we only managed to try 2 of them as there were no available slots left. The Italian restaurant is excellent with a wide selection, while the Indian restaurant is average. Our cleaner, Antonio, did an excellent job and was very friendly—we had quite a few conversations. At the pool, Mohamed was also very kind. Sometimes we did not even have to say anything; he already knew what we wanted to drink. The hotel is huge; we were at the top, so the beach was about a 10–15 minute walk, but there were plenty of sunbeds there as well, so there was no need to rush early in the morning to secure a spot. There is a currency exchange machine that offers the same rates as elsewhere and accepts £, €, and $. The restaurant food is generally good. There was one day when I could not find anything I wanted to eat, but after 10 days, I usually get tired of the food anyway. Overall, as mentioned, I cannot give 5 stars because of the bathroom—it would have been outdated even 10 years ago. However, if I find this hotel at a good price next year, we would definitely return.

Before I get to the positives, I would like to mention a few negatives, which is why I am giving only 4 stars. First and most importantly, this is quite an expensive holiday. The outdoor areas of the hotel are truly 5-star, but the room is at most 4-star, and I have seen better bathrooms even in 3-star hotels. It is in serious need of renovation, although based on Google photos, some rooms have already been updated. In our case, room 1140 had not yet been renovated. The main restaurant serves tasty food, but the selection is also more in line with a 4-star hotel. We checked in at 1 AM, and there was no electricity. I reported it at reception in the morning. I did not expect it to be fixed immediately, but I had to go back twice to remind them, and once to speak with the cleaning manager. It took 3.5 hours before we finally had electricity so we could charge our phones. Positives: One of the biggest advantages is that you do not have to fight for sunbeds. There are around 10 pools throughout the hotel, and each building/room has two sun loungers. As mentioned, the hotel is beautiful from the outside, and everyone is very kind—from the waiters to the restaurant staff. There are 3 à la carte restaurants that require reservations. The receptionist said you could only book for the same day, but this turned out not to be true, so we only managed to try 2 of them as there were no available slots left. The Italian restaurant is excellent with a wide selection, while the Indian restaurant is average. Our cleaner, Antonio, did an excellent job and was very friendly—we had quite a few conversations. At the pool, Mohamed was also very kind. Sometimes we did not even have to say anything; he already knew what we wanted to drink. The hotel is huge; we were at the top, so the beach was about a 10–15 minute walk, but there were plenty of sunbeds there as well, so there was no need to rush early in the morning to secure a spot. There is a currency exchange machine that offers the same rates as elsewhere and accepts £, €, and $. The restaurant food is generally good. There was one day when I could not find anything I wanted to eat, but after 10 days, I usually get tired of the food anyway. Overall, as mentioned, I cannot give 5 stars because of the bathroom—it would have been outdated even 10 years ago. However, if I find this hotel at a good price next year, we would definitely return.

I never really leave Trip Advisor reviews but I think Amounda Bay definitely needs one. I have a mixture of pros and cons for this place so I will start with the positives: Pros The beach is brilliant and I have no complaints about it. The fact that it is included in the price with drinks and food served there all day is great. Food variety is good and they try and change it most nights. The snack bar selection is also great with bottomless chicken gyros, ice cream, waffles etc. Most staff, including the bar staff are lovely and smiley. Kinga was really lovely and helpful. Aircon is good and works fine. Safe included was a relief and some places don’t offer it. Pool was clean and there were plenty of beds. They have a rule saying you can’t reserve sun beds between certain hours and it is enforced, unlike some hotels where nothing is done about it. Cons: Upon arrival we were greeted at the front desk and were told to fill out a form and pay the €70 tax. We then got ushered into the lift, which is incredibly small and claustrophobic. We were given no information about where anything was or anything about the hotel. We were informed they had left us some food in the room as we arrived after dinner. We found them located in the fridge but the bread, meat and veg were frozen solid and inedible. The bathroom was okay but the main shower head didn’t work, there was mould in the corners of the shower and we had spiders and silverfish located around the toilet and under the countertop. The room had stains on the wall and chips taken out of the corners and painted over. Pillows are very uncomfortable as they are really thick so I ended up sleeping awkwardly and got a sore neck. I asked for a flatter pillow the follow morning which came at an added cost. The cleaners don’t knock upon entering the room, I was using the toilet and heard the door swing open and had to shout out so they were aware. We also received a passive aggressive message written on a piece of toilet paper telling us not to put suncream on in the hotel room as it can potentially end up on the floor. The entertainment team don’t speak to you unless you are French or have a grey wristband on that has the word Framissima on it. We are now aware that people who book through this site get added perks but to never even be spoken to properly through the whole week was disappointing. The restaurant was good apart from being able to find a table, or get a clean one. There isn’t enough seats to match the amount of guests and you find yourself waiting around ages for a table. The clean up time also takes a while so you sometimes have to find a table with dirty plates on and hope that someone comes and cleans it for you. This wasn’t always the case and on some occasions, didn’t happen until after we had finished eating. The food selection was good but a little cold as it is left out until each section is empty. They don’t offer much for alternative milk and when they do it doesn’t last an hour so not great if you have any dairy requirements. Overall: This place has the potential to be really amazing but it needs a lot of TLC and a bit of a shakeup to how they operate as most guests that we spoke to shared similar views to the above and found that it was a little disappointing. After our week there we won’t be returning but urge them to have a freshen up and hopefully it fixes some, if not all of the issues from above.

Stayed for 1 week. Everything was very good. Food and service were great. Beach and gardens too exept noisy and stinky 30 years old shuttle bus reception-beach. It should be quiet electric one.

We stayed in the Senses section of the hotel, overlooking the adults-only Olympic pool in a peaceful, beautifully landscaped setting. Our spacious room was impeccably cleaned each day, with thoughtful decorative touches. Despite the hotel’s size, it never felt crowded thanks to the low-rise buildings and stunning, well-maintained gardens. The food was excellent, with a wide choice in the buffet and superb à la carte restaurants, especially the Indian overlooking the private coral reef. Snorkelling was unforgettable, with tropical fish appearing almost immediately. The standout feature was the exceptional staff, whose friendliness and attention to detail made us feel truly valued. This is one of the best all-inclusive hotels we’ve experienced and perfect for a relaxing getaway.

We stayed at this fantastic hotel for two weeks in May 2026 as a family of five adults and two children (aged 13 and 10), and we had the most wonderful holiday! We’re regular visitors to Egypt because we absolutely love the country, the people, and the amazing hospitality. This was our first stay at this hotel, and it certainly won’t be our last. From the moment we arrived, the check-in process was quick and easy, and the staff were incredibly friendly, welcoming, and attentive. Our two-bedroom family room was huge, with plenty of space and storage for all of us. While the décor is a little dated and the rooms are slightly on the darker side, it had very little impact on our stay and certainly didn’t take away from our overall experience. The pools were fantastic—spotlessly clean, well maintained, and always supervised by attentive lifeguards. The pool bar staff and waiters were exceptional, always greeting us with a smile and making sure we had everything we needed. A special thank you to Sabir and Samir, who looked after us so well throughout our stay. They genuinely made our holiday even more enjoyable, and we felt so well cared for. The restaurants were excellent. There was never any overcrowding or long queues, and the food was delicious with plenty of variety every day. There really was something for everyone, and we thoroughly enjoyed every meal. The beach is absolutely stunning and, without a doubt, one of the biggest highlights of this resort. We snorkelled almost every day and loved every minute. We spent most of our time on the Sentido side of the beach, where having our own bar and waiter service was a lovely added touch that made our beach days even more relaxing. The hotel grounds are beautifully maintained, full of lush gardens, and are incredibly picturesque. Everywhere you looked was spotless and well cared for. One thing that really stood out was the outstanding customer service. The reception team and guest relations staff regularly checked in with us to make sure everything was perfect and to see if we needed anything. As the hotel wasn’t at full capacity, they very kindly offered us additional à la carte meals and even extended our room until 5pm on departure day free of charge, which we really appreciated. Our favourite restaurant was the Italian, where both the food and service were exceptional. The Indian restaurant was a very close second, not only for the delicious food but also for its breathtaking sunset views. From there you can even see Farsha and Little Santorini, both of which are well worth visiting during your stay. We always felt completely safe walking from the hotel to the nearby shops, Farsha, and Little Santorini. Little Santorini was definitely our favourite—it has a lovely relaxed atmosphere, great shisha, and is especially suitable if you’re visiting with children. It’s also the perfect place to watch the famous Farsha lights come on in the evening. Overall, we had an amazing two-week family holiday in our favourite country. The staff truly made us feel welcome from start to finish, and the level of service was outstanding throughout. We left with wonderful memories and are already looking forward to returning again very soon. Highly recommended!

We stayed at this fantastic hotel for two weeks in May 2026 as a family of five adults and two children (aged 13 and 10), and we had the most wonderful holiday! We’re regular visitors to Egypt because we absolutely love the country, the people, and the amazing hospitality. This was our first stay at this hotel, and it certainly won’t be our last. From the moment we arrived, the check-in process was quick and easy, and the staff were incredibly friendly, welcoming, and attentive. Our two-bedroom family room was huge, with plenty of space and storage for all of us. While the décor is a little dated and the rooms are slightly on the darker side, it had very little impact on our stay and certainly didn’t take away from our overall experience. The pools were fantastic—spotlessly clean, well maintained, and always supervised by attentive lifeguards. The pool bar staff and waiters were exceptional, always greeting us with a smile and making sure we had everything we needed. A special thank you to Sabir and Samir, who looked after us so well throughout our stay. They genuinely made our holiday even more enjoyable, and we felt so well cared for. The restaurants were excellent. There was never any overcrowding or long queues, and the food was delicious with plenty of variety every day. There really was something for everyone, and we thoroughly enjoyed every meal. The beach is absolutely stunning and, without a doubt, one of the biggest highlights of this resort. We snorkelled almost every day and loved every minute. We spent most of our time on the Sentido side of the beach, where having our own bar and waiter service was a lovely added touch that made our beach days even more relaxing. The hotel grounds are beautifully maintained, full of lush gardens, and are incredibly picturesque. Everywhere you looked was spotless and well cared for. One thing that really stood out was the outstanding customer service. The reception team and guest relations staff regularly checked in with us to make sure everything was perfect and to see if we needed anything. As the hotel wasn’t at full capacity, they very kindly offered us additional à la carte meals and even extended our room until 5pm on departure day free of charge, which we really appreciated. Our favourite restaurant was the Italian, where both the food and service were exceptional. The Indian restaurant was a very close second, not only for the delicious food but also for its breathtaking sunset views. From there you can even see Farsha and Little Santorini, both of which are well worth visiting during your stay. We always felt completely safe walking from the hotel to the nearby shops, Farsha, and Little Santorini. Little Santorini was definitely our favourite—it has a lovely relaxed atmosphere, great shisha, and is especially suitable if you’re visiting with children. It’s also the perfect place to watch the famous Farsha lights come on in the evening. Overall, we had an amazing two-week family holiday in our favourite country. The staff truly made us feel welcome from start to finish, and the level of service was outstanding throughout. We left with wonderful memories and are already looking forward to returning again very soon. Highly recommended!

We returned after a 12yr break and it was like coming home, we first holidayed here in 2006 and it was great to see some familiar faces, The staff make the holiday perfect and are always eager to please. Food excellent Pools excellent Beach excellent Rooms excellent See you again next year what will be our 11th visit in 20 years

We returned after a 12yr break and it was like coming home, we first holidayed here in 2006 and it was great to see some familiar faces, The staff make the holiday perfect and are always eager to please. Food excellent Pools excellent Beach excellent Rooms excellent See you again next year what will be our 11th visit in 20 years

I visited SENTIDO Reef Oasis Senses with my family for the first time and had a surreal experience, it was everything I could have asked for and more. The value for money is unmatched, right from stepping foot into the resort we were looked after, everything from clean hotel rooms, amazing towel art in the rooms, never being left without a drink of water (or anything you asked for), and fresh towels whenever needed. It was the true meaning of a quiet relaxing holiday. The atmosphere was so relaxing, the views were stunning and it is perfectly located with the beach on your doorstep, literally on the resort! The option to take the bus down to the beach was also useful. Several restaurants across the resort with fresh tasty food for breakfast lunch and dinner. Massive thank you to all the staff who made the experience unforgettable, especially Samir who truly looked after each of us. We will definitely be back next year!

I visited SENTIDO Reef Oasis Senses with my family for the first time and had a surreal experience, it was everything I could have asked for and more. The value for money is unmatched, right from stepping foot into the resort we were looked after, everything from clean hotel rooms, amazing towel art in the rooms, never being left without a drink of water (or anything you asked for), and fresh towels whenever needed. It was the true meaning of a quiet relaxing holiday. The atmosphere was so relaxing, the views were stunning and it is perfectly located with the beach on your doorstep, literally on the resort! The option to take the bus down to the beach was also useful. Several restaurants across the resort with fresh tasty food for breakfast lunch and dinner. Massive thank you to all the staff who made the experience unforgettable, especially Samir who truly looked after each of us. We will definitely be back next year!

The resort is very beautiful and the employee there all have very good service. Makes me feel very welcomed during my 5 days stay. The room is spacious and special thanks to my room service guy Mohamed who is very kind and profession

The six of us came here for 9 days from the minute we arrived we were given 5 star treatment. Everyone was so helpful friendly and attentive and couldn't do enough for you and always greeted with smiles in all the bars and restaurants. A special shout out to Beshoy our most amazing bar man who always served our best drinks without even asking and to Mohamed our room cleaner for his very funny towel art and spotless clean room and our lifeguard Ahmed who looked after us all every day. We stayed in rooms 2109 2106 2104 all on the ground floor which was ideal for easy access to the pool which was huge and Mo's buffet just 2 min walk , a huge variety of food to choose from. Special mention to the dive center who are very professional and made us feel safe,my friend completed his dive qualifications.Would highly recommend this hotel we felt very comfortable and special the whole time.

I travelled alone with my 7-year-old daughter, and we felt very comfortable and safe at Sentido from the very beginning. What really stood out to us was the entire staff: from housekeeping to the waiters, the restaurant team, the bar and pool staff, and the management. The hotel has many employees, and everyone works hard while still greeting guests with a smile. They are friendly, attentive and welcoming, and this made us feel completely at ease. After just two days, our drinks were already waiting for us at lunchtime without us even having to order them, because the staff had remembered what we liked to drink. It is exactly these small details that make a stay special. Our room had a few small cosmetic flaws at the beginning. After I mentioned this, I was immediately offered three alternative rooms. In the end, I decided to stay in our original room because the location was simply fantastic. Within just a few minutes, we received a new fridge, and the next day the small issues in the room were also fixed. That was truly excellent service. The rooms are not brand new, but they are very clean, well maintained and lovingly prepared. We especially loved the towel animals, which made us smile every day. The staff at the bar and pool area were also extremely kind and attentive. We were regularly offered drinks and snacks and really felt well looked after throughout our stay. The food was fantastic. It was always fresh, tasty and varied. There was something for everyone, and every evening there was also fresh grilled food. The kitchen team, the service staff and the management were all very present, friendly and helpful. Overall, this hotel gives you a 100% feel-good experience. In the evenings, there is a pianist playing beautiful music at the hotel. If you do not want to hear it, you can simply close the balcony door — but honestly, that would be a shame. If you prefer a bit more action in the evening, you can walk about three minutes to the neighbouring Reef Oasis hotel. There is often a live band, as well as a mini disco and evening shows. We watched two of the shows, and they were really good. One small point of criticism would be the kids’ club and children’s entertainment. I have experienced better and more motivated animation teams in other hotels. The children’s activities at the beach, which were offered twice a week, also did not fully convince us. For example, one activity involved dressing up and wrapping the entertainer in toilet paper. That was not really our thing. This is one area where the hotel could improve the children’s programme and make it a little more varied and engaging. The house reef is absolutely stunning. We saw a turtle, rays and countless colourful fish. Friends of ours even spotted a small shark. If you do not want to go directly to the house reef, you can still see many fish close to the beach, especially around the small rock formations. The Sentido beach section is separated on the left from the Reef Oasis hotel area and is marked with blue towels. Drinks are brought directly to your sunbed there — pure luxury. If you want some daytime entertainment, you can join the animation activities or simply watch. It is fun and the atmosphere is very pleasant. The famous Farsha Café is also very close by. Children are not allowed inside the main café area, but you can still have a drink on the upper platform. There are also plenty of shopping opportunities nearby. As a woman travelling alone with a child, I felt safe outside the hotel as well and had no problems at all. We also went on several excursions, which made our holiday even more special. During the Pentecost holidays, there were many English, Italian and Russian families at the hotel, but not many German guests. The children still played together wonderfully. The adjoining aquapark was also nice and fun. You can see that it is a little older in some areas, and some parts are currently being renovated. However, we did not notice any safety issues — it was mainly visible wear and tear, such as older pool paint or slightly dated areas. Overall, it was a wonderful holiday for us. The service, friendliness, food, cleanliness, house reef and atmosphere really convinced us. I would definitely recommend this hotel, especially for families, but also for single parents travelling with a child.