SELENE BEACH & SPA HOTEL

This hotel is ideal for anyone wanting to relax and enjoy your holiday, hotel staff are a credit to the hotel, kind, friendly and hard working. Food is very good so many different dishes and there are 3 theme nights at the hotel mexican Fish and Turkish night. Drinks are plentiful and great. Also the Alicarte restaurant is very good beautiful setting . Rooms and very good and every where around the hotel is clean and tidy can't fault anything Special thanks to the guest relations team for being so helpful and kind throughout our stay we have made some lovely memories, and shall return soon.

we loved our stay!! I celebrated my 21st birthday here, the staff made everything so so special for me!! couldn’t of been to a better hotel to celebrate. everyone was so friendly, food was lovely, no problems at all! would definitely recommend!!

We had a wonderful stay and were once again very impressed with the hotel. This was our second visit, we stayed here last summer as well, and it was just as enjoyable this time. The staff were friendly, welcoming, and always willing to help. The hotel was clean, well maintained, and had a great atmosphere. The food was varied and with plenty of options to choose from. We also really appreciated the café – the iced lattes were amazing and became one of our favorite daily treats! A special thank you to Alsu and Yusuf from Guest Relations. They were incredibly kind, professional, and always happy to assist with any questions or requests. Their excellent service and genuine care made our stay even more enjoyable. We would also like to thank Can from the Entertainment Team for his positive energy, friendliness, and enthusiasm. He helped create a fun and welcoming atmosphere throughout our stay. Overall, we had another fantastic holiday and would highly recommend this hotel. We are already looking forward to coming back again!

I booked this holiday through TUI because the hotel was advertised as an Ultra All Inclusive Platinum Hotel. Having travelled extensively around the world and booked many holidays through TUI over the years, I expected a hotel of a high standard in terms of accommodation, facilities, food, entertainment and customer service. Unfortunately, my experience fell well below those expectations. I would first like to acknowledge the hard work of the housekeeping staff in maintaining the public areas of the hotel, which were generally clean and tidy. However, the overall standard of the hotel did not reflect what I would expect from an Ultra All Inclusive Platinum property. Upon arrival at approximately 5.00am, we were allocated a room that had a very strong and distinct smell of sewage. Given the time of arrival and how exhausted we were after travelling overnight, this was extremely unpleasant. I immediately returned to reception to request a room change. I was informed that the only alternative available was a sea view room, for which I was asked to pay an additional €150. Under the circumstances, and due to exhaustion, I felt I had no real choice but to pay this charge in order to have a room that was usable. Throughout our stay we experienced numerous further issues: - Paper napkins were provided at breakfast, lunch and dinner instead of linen napkins. - All drinks were served in plastic cups. - The beach towels were old, worn and had holes in them. - The dressing gowns provided in our room were stained. - Several shower tiles were cracked. - The cleaning of our room was mediocre and below the standard expected of a premium hotel. - Our shower continually overflowed. I reported the problem on two separate occasions and requested that someone clear the blockage, but nothing was done and the issue remained unresolved for the duration of our stay. The food was another major disappointment. The menu was repetitive, and the overall quality was poor. This is the first hotel I have stayed in where I felt my only realistic breakfast choices were toast and cereal because the remaining options were so limited and unappetising. The entertainment was, without question, the poorest quality I have experienced in any hotel. It was extremely disappointing, unprofessional and lacked the quality one would expect from a hotel marketed as Ultra All Inclusive Platinum. In addition, the entertainment from neighbouring hotels was so loud that from our room we could clearly hear three separate programmes taking place simultaneously. The noise continued until the early hours of the morning and significantly impacted our ability to rest. The hotel's beach was also disappointing. Rather than the beach we had expected from the hotel's advertising, it consisted of a very narrow strip of shingle and large stones immediately behind the hotel. While I appreciate that the natural shoreline cannot be changed, it did not reflect the impression created by the hotel's marketing and did not contribute to the premium experience that was advertised. The most upsetting incident during our holiday concerned the handling of our à la carte restaurant reservation. On the Monday after our arrival, I booked our complimentary à la carte meal for Thursday evening, as guests are permitted only one reservation during a week's stay. On Thursday afternoon, just a few hours before our reservation, I received a telephone call from Guest Relations informing me that our booking had been cancelled. I was told there had been issues with the restaurant and that management had instructed Guest Relations to cancel reservations for guests who were not departing within the next day or two. Although disappointed, I reluctantly accepted an alternative reservation for Saturday evening at 7.00 pm. When my daughter and I arrived at the restaurant at the agreed time on Saturday evening, we were informed that there was no reservation under either my room number or my name. We were left standing while staff searched unsuccessfully for our booking. Other guests watched the situation unfold, and some appeared to be sniggering at us. It was an extremely embarrassing and humiliating experience. We were then directed to the buffet restaurant despite explaining that we had a confirmed reservation. Staff even showed me the reservation list, and our booking simply was not there. I immediately went to Reception to make a complaint. A member of staff telephoned a manager, who spoke to me in English. She apologised for what had happened, took my name and room number, and told me that she wanted to come and see me personally the following day to apologise. Unfortunately, she never came. The following day, I asked the same member of staff whether the manager would be coming to see me and was simply told that it was her day off. If the matter had genuinely been important to her, I would have expected her either to come and apologise to me personally before my departure or, at the very least, ask the General Manager to meet with me on her behalf to see whether anything could be done to rectify the situation. Neither happened. I then returned to Guest Relations and spoke to the member of staff who had originally cancelled and rebooked my reservation. As I explained what had happened, she appeared noticeably annoyed. She checked the computer system and said she was reviewing whether the reservation had been deleted. I pointed out that there was little point in checking, as we had already been told at the restaurant that no booking existed. She then explained that she had been in hospital for two days and that the manager had telephoned her the previous evening regarding the incident. She accepted that the mistake had been hers. However, despite acknowledging responsibility, she offered no apology for the embarrassment and disappointment caused to my daughter and me, nor did she make any attempt to rectify the situation before our departure. What disappointed me most was not simply the individual issues we experienced, but the fact that they collectively demonstrated a hotel that fell significantly below the standard advertised. Mistakes and maintenance issues can occur in any hotel, but the true measure of customer service is how they are handled. Throughout our stay there was very little ownership, no meaningful attempt to resolve our concerns, and no genuine effort from management to restore our confidence. This holiday was intended to be a relaxing break for my daughter and me. Instead, we left feeling disappointed, embarrassed and frustrated.

Great holiday with my wife. Staff were very accommodating and couldn’t do enough!

Food is amazing, entertainment staff really lovely hotel is very clean

Hotel is great staff wonderfull, so clean. We were pool and sea view and there is Nights when it is noisy with the cabaret until 11pm. I'm afraid the food wasn't for me although I am just a plain food kind of person....plenty of choice I have to say if you liked it. Cereal wasn't good as if it had been there for days but I don't think it was. Not much of a beach and it was gravely. 3 hotels shared the beach and was cordoned off for each hotel. This hotel was Adults only but hotels either side weren't and a water slide at next door which was more into our hotel grounds had children screaming as they went down this slide in a dinghy ...I'm not against children at all but when it's adults only you need to know there is noise from hotel next door. Plenty of shops nearby but they do follow you round and no prices on anything....I did on the whole like this hotel but because of things I've mentioned I wouldn't go back.

As someone who has been going to 5-star hotels for years, I unfortunately have to say that this hotel is not on a 5-star level. If you come here expecting a 3- or 4-star hotel and adjust your expectations accordingly, you may avoid disappointment. The food is extremely repetitive. At breakfast, I honestly could not find anything tasty enough to eat, so I ended up making toast every single day. For lunch and dinner, there was almost no red meat at all. In terms of taste, the hotel completely fails. Every day, it was basically grilled chicken or turkey. Seafood was also almost non-existent. I can clearly say that this hotel fails badly when it comes to food. The best thing you can do is come with zero expectations. I mostly filled myself up at the snack area, and even that was mediocre, though at least it was made fresh. The bar situation was also disappointing. There are some premium drinks and bottled beers in the lobby, but these are not available at the other bars. In fact, they do not even use proper glassware there. Drinks are served in very cheap-looking plastic cups, which honestly makes you not even want to drink them. Bottled beer is also not available at the other bars, so you have to get tap beer. There is no bar on the beach either, so every time you want a drink you have to go all the way up and bring it back yourself. Also, while the staff in the lobby were very friendly and nice, some of the staff at the other bars were genuinely rude. You ask for something and they look at you as if you insulted them. Some of the staff definitely need proper training. I do not know if it was because of the season, but the sea was incredibly dirty. It was one of the dirtiest seas I have ever seen. The day before, we were in Alanya city center and the sea there was perfectly fine, but at this hotel’s beach there were lots of plastic-like pieces and waste floating around. Because of this, we could barely swim in the sea on any day. Also, the beach area is very close to the neighboring hotels, so unlike many adult-only hotels, you are not really isolated from baby and children noises. You are basically right next to them. The aqua park of the hotel next door is right beside the beach, and you constantly see and hear children shouting and playing there. The pool area is small for a hotel of this size, and there are not enough sunbeds. The sunbed race starts around 7 a.m. If you do not reserve one early, there is basically nothing you can do. The hotel does provide towels, but to change them you have to go to the spa on the 6th floor every day, and it only opens at 8:30 a.m. If you wait until then, all the sunbeds are already gone. Overall, this was my experience. Do not be fooled by the very high ratings. I would strongly recommend looking for better hotels.

Just returned from the Selene Beach Hotel. The hotel offers excellent value for money. We spent 7 nights there and had a great time, the staff were always happy and helpful . The food was of a good standard and varied, always a great selection and a number of themed nights. The ala carte offered a different setting with superb staff. Ali in the buffet restaurant also stood out as a superb friendly waiter although all staff were excellent. The customer relations team also offered superb service with the 2 ladies (Jane & her colleague) thank you.. The hotel and grounds were kept spotlessly clean throughout our stay.. Superb Spa with additional bonus of rooftop pool when booking a treatment. Many thanks to all at the Selene and hope to revisit later in the year.. Paul & Diane room 316.

An immaculately clean hotel with lovely, friendly professional staff who work very hard. Shout out to Jane on reception who was very helpful. The hotel is adult only and located on the beach in an area with lots of other hotels. If you walk out of the hotel you find many shops selling every type of counterfeit item you can imagine. The hotel is all inclusive and the downside of our stay was the food on offer in the buffet which just wasn't for us and in our opinion awful with little meat or fish. We survived on what my husband called kiddy food from the snack bar and the delicious coffees, cakes and ice creams from the patisserie. There is also a problem with guests reserving sunbeds very early and then not sitting on them. My picture shows sunbeds at 10am that were reserved before 6am. Not one sat on. The sunbeds are also crammed in with little room to move. The transfer time from Antalya airport is between 2 to 3 hours, depending on traffic.