Poor Experience
pirms 4 mēnešiWe were so excited to go away as a family of 3 and we did not have the experience we thought we would have. We booked from a Saturday to a Saturday and ended up leaving 2 days early because our experience was so poor. To start, the beaches were closed most days and the hot tubs were closed as well. There was no music or life during the day or by the pools so it was very boring. When we got into our room there was hair on the bed, there were stains on the linens and there was a crazy amount of dust on the A/C unit. There was not lock on the bathroom door. The main door would take forever to lock, and we had to spend a couple minutes each day waiting for the door to lock. The food was inedible most days. I have a husband and a toddler who can eat everything and anything and they found it difficult to power through meals and find things they like to eat. My son ended up eating only French fries and hot dogs all week. Service was very slow and some of the staff members were rude. We waited one night at one of the dining facilities for 30 min for dessert to come out. One day at lunch we put in an order, waited an hour for food and when we asked where it was, they said they forgot to put it in. Overall, we were not happy with the experience. The website makes this place look fun, clean and beautiful and it was anything but that. It says a lot when we decided to leave 2 days earlier and get a connecting flight home with a toddler! Unfortunately, I would not recommend.