SARENA DE MURO RESORT MALLORCA - PART OF DESTINATION BY HYATT

This is our very first day at Sarena de Muro Resort Mallorca, but I already felt I wanted to leave a review because I was genuinely pleasantly surprised. This has been a busy summer for us. Before coming here we spent time in London, stayed at a five-star beachfront hotel in Monaco, visited Milan, and then stayed at the most famous luxury hotel in San Remo. Mallorca is already the fourth destination and the third country on this trip, so we have quite a fresh comparison. The last time I visited Mallorca was almost 20 years ago when I was a child. Since I’m currently learning Spanish, I convinced my family to come back and discover a different part of the island—Playa de Muro—and I’m very happy we did. The hotel’s location is fantastic. It literally takes less than a minute to reach one of the most beautiful beaches I’ve seen. The beach is clean, the sand is beautiful, and the water is crystal clear with an incredible turquoise color. One thing that deserves special praise is the food. Both breakfast and dinner exceeded my expectations. For a European resort, the variety and quality are excellent, and we’ve enjoyed every meal so far. Before arriving, I had read several reviews mentioning poor communication with the staff, but that has been the complete opposite of our experience. Every request we’ve had—whether it was a room-related issue, a dietary request, or simply asking for something extra—was handled quickly, professionally, and always with a smile. Everyone has been genuinely friendly without ever being intrusive, which creates a very relaxed atmosphere. Another pleasant surprise is the value for money. After traveling for almost a month through London, Monaco, Milan, and San Remo, this has honestly been the most affordable stop of our trip. Not only was the hotel itself reasonably priced, but food and drinks inside the hotel are also significantly less expensive than what we’ve experienced elsewhere—while still maintaining excellent quality. We booked two rooms: a standard room for ourselves and a Partial Sea View Suite for my parents. The suite is incredibly spacious. I actually think a family with children could comfortably stay there thanks to the large living area and sofa. Both rooms were spotless. The spa is not huge, but I actually liked that. It’s peaceful, very clean, and never felt crowded. The gym is also surprisingly well equipped, and the entire property is beautifully maintained. If I had to mention one small thing, it would be that I personally would prefer brighter lighting in the rooms during the evening. The atmosphere is intentionally cozy and romantic, but I would appreciate a bit more light. Overall, after just one day, I already have a very positive impression. Everything has been clean, organized, welcoming, and relaxing. If the rest of our stay continues like this, I can absolutely see us returning in the future.

excellent location, even the hotel is big, you don't feel overcrowded or surrounded by throngs of guests - well organized and designed newly refurbished hotel very professional staff, well experienced and helpfull (loyal, majority worked long time at the hotel - we have almost 20 year experience) limited potential to have dinner if you do not prefer the halfboard

The service and amenities are not that of a 5 star hotel. Upon arrival no one helped with our suitcases despite travelling with a baby. The check in process took in excess of half an hour. Communication was poor and we were eventually told by another colleague at reception that it was the staff members first day after 25 minutes. We were not given key information about lift or accessibility with a pram (seemed to be a general theme with other families carrying babies in prams up flights of stairs around the resort). The pool area and pool bar are nice. The beach unfortunately has a strong smell of sewage which I believe is related to the sea grass. The lift in our building frequently did not work. The phones on the walls connecting to reception also did not work. I made a complaint on our 3rd day having had to carry our baby and pram etc up and down stairs on multiple occasions, which I deem to be frankly very dangerous. The colleague at reception was rude and unphased and said he couldn’t do anything. Upon speaking to the manager she was apologetic and more proactive. A goodwill gesture of sending two star shaped biscuits to our room was the resolution. As I said, this does not represent a 5 star hotel. We made the most of our stay but I believe there are higher quality hotels especially if you are travelling as a family.

Not quite a 5 star, but still worth staying at. So let’s get the niggles out of the way…no reception drink on arrival, inconsistent housekeeping, a shower that was impossible to set at a reasonable temperature and minimal pool maintenance. I guess that could just be me being fussy! But, the good stuff outweighs that… Great location of you’re looking for peace and quiet (some kids being the exception), right on the beach and within walking distance of a number of very good restaurants. Outstanding sun beds and plenty of them. Good general cleanliness (pool aside) and an outstanding breakfast. Nice staff on the whole and good service.

On arriving at the hotel, it definitely has a lick of the wow factor. We checked in quite quickly paid the relevant tourist tax and were charged 500Euros as a deposit to cover any expenses - a bit on the steep side! The hotel looks quite classy. The pool area is lovely and the sun beds have big fat plump mattresses. The pool area is nice and clean. There is a pool towel system, but as a fully paid up member of Mensa, it defies logic. You hand in a card and get issued with said towels. Then it seems you can help yourself to as many as you like or the towel attendant leaves more rolled up on the empty sun beds. So no idea what the card is for - all pretty daft! The waiters around the pool are virtually non existent and we ordered direct from the bar and then the drinks were brought to us. What we ate from the pool club menu was pretty good. There is no option to buy ice cream or lollies and they don’t serve Pimms. We ordered Baileys and it was served in the wrong type of tumblers - so there’s certainly no flare or creativity present. I ordered a bottle of water and when it was brought to the sun bed I was advised it would be a ‘one off ‘ as the bottle is glass! I ordered a bottle of water -so get a supply in plastic then - don’t berate your customers! If this hotel is rated as 5⭐️ then I must be living on a different planet. The room we had was beyond disappointing. There are no hooks to hang coats or bags. There is no vanity table to layout toiletries. The wardrobe is the size of a single fridge with 6 overly thick hangars that fill the rail by themselves! The safe is is inside one of the 2 available drawers and opens outwards and upwards towards you - there is no handle on this drawer so trying to access the safe is a full 8 finger job trying to grip the drawer edge and pull. There is a coffee machine and kettle and a bottle of water is left everyday. The cups are either the size of an egg cup or a small plant pot - both with no handles. in all the previous 5 stars I’ve stayed at we have a knock on the door in the evening asking if we need fresh towels and have a small chocolate left on pillow. This does not take place- neither is there a choice of pillows or additional covers to be found in the room if needed. The aircon in the bedroom is very good and during this ultra hot spell it worked very well -outside in the corridors there is no aircon and the lift is like a sweatbox. The staff in the restaurant seem to have a real issue understanding numbers- sometimes repeating it 3 times and called by another guest name. This was also the case when ordering drinks so imperative to check that you’re signing for what you’ve ordered and not paying for someone else’s drinks! The dining chairs are dead uncomfortable and cut into the back of your legs leaving an ugly print of the seat wicker on the back of your thighs. The frame is designed to make you tilt forward so not a great experience . Now onto the food in the restaurant. Abysmal is the best description. For breakfast you have to order cooked eggs or specialty coffee.its certainly not an abundance of choice and variety and empty dishes are not refilled quickly enough so the options are even less. The evening meals are even worse with little choice and a rehash of the previous night. Nothing is appropriately labelled although there is a haphazard selection of words displayed in the wrong places above the food. We paid half board but went out to eat as it was so disappointing. Some of the staff are surley and unapproachable. Would we come here again? I think not. The beach is a disaster with piles of vile seaweed that obstructs entry into the sea and looks like an oil slick. It’s advertised as pristine white sands - and we foolishly fell for it. We’ve stayed in far better 4 stars and unfortunately we will be voting with our feet. We’ve been to Majorca countless times, but would not return to this hotel.

Amazing stay, very clean, food was amazing, hotel looks amazing, staff was helpful, would recommend to everbody, great

The design of the hotel is impressive from the entrance and the room was nice and comfortable. However, the personnel’s attitude was a major put-off. At first, we thought it was a one-time problem when we were treated poorly by one of the staff from the restaurant, but day by day we encountered more and more discomfort with people, not only from our hotel, but also from restaurant, stores and even paid excursions. On the first day, my husband was feeling sick and was sitting in the lobby while I asked reception if they have a doctor on site or if they can call one because I was afraid it could be a stroke by the symptoms. They called to ask about the costs of a consultation if a doctor were to come by and told me that there is also a hospital nearby, but none of them came to check on my husband or offered to give him a glass of water or call us a taxi or anything, there was zero concern that there was a human being in distress that might have needed some help. Also, we had an unpleasant situation with one of the staff at the restaurant who had a very rude attitude towards us and we talked with her direct manager, her indirect manager and also at reception with two different people to make a formal complaint, but not one single one of them offered an apologize at least for the inconvenience. But coming back to the hotel, the food was the same every morning, which becomes boring after a few days, some foods like fried eggs or omelette are not available for you to pick up at the buffet, you have to order them, which sometimes takes a lot of time, same with coffee. Not to mention that in two separate days, they brought us a wrong order. There is only one small swimming pool and the beach in front of the hotel is a public one, which means you have to pay separately is you want a sunbed and an umbrella (not the hotel’s fault, but needs to be mentioned). We eventually rented a car because there’s not much to do in the resort, except for the pool and the spa. In the rooms, they only change the sheets every 3 days, they didn’t replace the missing drinks in the mini-bar and if you need a vanity kit, a shower cap or anything like that, you have to specifically request it at reception from a list in your room, as they are not available in the bathroom. On TV there is no streaming app available (like Netflix or anything similar) and there is no way of connecting any device to be able to watch a movie or something, and on cable there are only 40 or so channels available, all but one or two in spanish, german or french, or they were news channels, no music or movie channels. All in all, we were expecting something different and we were disappointed with the services and the attitude of the staff. There were a few exceptions, like Andreea from reception, the bell boys and of the restaurant supervisors (can’t recall the name, but he is a little older than the others) who were nice and friendly. It’s a shame really, but we would not recommend this place.

Location, might be considered decent, although thr beach is absolutely miserable. Atmosphere is also bad because of the staff - people here always leave you with the impression that you are the one that owes thrm something. Never sorry, never a smile, many times not even answering to greetings. Room is ok, but thry have a problem with the pipes...it smells horible! Valur gor money is not really correct! You pay around 300 -350 EUR per night ( is what we paid) and for that you fon't get anything but your room ( which is not like royal room). Also access to thr pool which is more like a bigger thub, is not like something that could accommodate couple of hundreds of guests at once. At leadt it was clean, this I can give it to them. But that's it! We evrn had a situation where onr of the staff members in the restaurant treated us very bad for like 2 days in a row. When we tried to ask her what is the problem she called the manager, which was not a problem, but even those guys, after we officialy made a complaint, failed to give us a feedback in any sense. Not even a slight tendency of sorry or anything....NOTHING! Very bad manners of almost the whole staff. Some of thrm of course they were nice. But a spoon of honey in a jar of bad mix, makes no difference! Even in the reception, restaurant or hallways, they do not use AC . When outside is standard +40° celsius you need AC...but no...Hyatt makes economy on guests money and suffering. I would never reccommend it even for half thr price. Too bad, the property could have been used in a very good way...but you first need a manager to br interested in guests experience and owners who would care what their managers do!!!

What an amazing and enjoyable holiday at the Sarena de Muro Resort - Mallorca. We would like to say a great big Thank You to Joan, Maria, Tatiana, Jara, Agos in Reception and Bar. Including all of the staff in the restaurant too. All our needs were met. The hotel accommodation was very high standard and beautiful location. We will be returning in future.

The hotel was lovely as it was recently restored since Hyatt bought them out. I had high expectation given that everything is new. However, it seems like everyone is still getting used to new management. The breakfast experience was anticlimactic.. never got a table outside and at some point they even gave my table away while I was grabbing food. The pool was nice but then closed at 8 which is quite early. They don’t mention that you can utilize the indoor pool either. My friends and I had a few drinks at the pool bar and they thought they could charge us for more than we had to drink so that was annoying. Definitely review receipts before handing over payment. The tv offered no streaming services. I didn’t mind using my personal accounts but they didn’t have the option. They only allowed you to cast from your phone. Which is fine if it was working. We were unable to watch any tv during our stay. Lastly, the fire alarm went off at 1 am during our last night there. It was obviously unsettling and when we reached out to front desk, they made it seem like we overreacted. This experience was terrible since we had an early flight the next morning. Overall, not at all what I expected from a resort.

- Beautiful, tranquil and very relaxed location, right on Playa de Muro - Very attentive staff - Breakfast buffet with enormous variety and delicious (also local inspired) food in all restaurants of the hotel - Fantastic pool and lounge area around the pool right on the beach, perfect for a relaxed stay/vacation, you will not want to leave this resort - Beautifully renovated property