Santa Lucia & Le Sabbie d'Oro

Me and hubby had a lovely time at this hotel but... There are a few things that need your attention 1st you need to get control of people queuing up for sunbeds as early has 6.30 am...they dont just queue up they put there towels down at the door and walk away until the pool opens up at 8.00 😡.... You need to put little tables with the sunbeds are.. Your cleaners need to sweep or hoover the bedroom floor everyday....because when you get in bed you can see all the dirty dust off the floor on your sheets....I think all your cleaners do is make beds and give clean towels.... Your room safe is a diabolical fee 100€ never known anything like it... And last but not least you are the only hotel that doesn't light up and look pretty at night...all the other hotels look stunning at night

This hotel is top class ! The staff are amazing the food is excellent! The rooms perfect and the views stunning! Best Hotel I've ever stayed at ! They could not improve anything and a big huge massive thankyou to all who manage it !

After spending 7 days here, I still can't understand how this hotel has a 4.2 rating. In my opinion, it doesn't even deserve 3 stars. The only positive thing about this hotel is the beautiful view. Everything else was a disappointment. The food was by far the biggest letdown. There were only a few dishes available, most of them were poorly prepared, and there was far too much English food. Why would people travel abroad only to be served the same food they can eat at home? I expected much more variety and local cuisine. Another major issue was drinking water. There is no easily accessible potable water anywhere except at the bar. The hotel is literally surrounded by water, yet guests receive just one 330 ml bottle upon arrival and nothing more. Honestly, that's unacceptable. The drinks included in the all-inclusive package were tasteless, and the selection was extremely limited. A large part of the staff was unfriendly, and many of them couldn't communicate even basic English, which made simple interactions unnecessarily difficult. Cleanliness is another area that needs significant improvement. Overall, I feel like I completely wasted my money staying at this hotel. I would not recommend it, and I will definitely never return. There are many other hotels nearby that offer much better service and provide far better value for your money.

Globales santa Lucia in Palma Nova! From the moment we arrived, the reception team were outstanding. Check-in was 10/10 – no waiting around, quick, efficient, and very friendly. They made us feel welcome straight away. Our room was spacious, comfortable, and had fantastic views. We were really impressed. The bed was very comfortable, and having both a bath and a separate shower was ideal. The air conditioning worked perfectly, keeping the room lovely and cool, and the room was cleaned every day to a high standard. We stayed all-inclusive, and the food and drinkWhat a fantastic week we had staying at the St.s exceeded our expectations. There was an excellent variety of food at every meal, with plenty of meats, fresh fish, salads, pasta, paella, and much more. The snack bar was brilliant too, serving burgers, hot dogs, nachos, chicken wraps, and plenty of other tasty options. The drinks selection was equally impressive, with everything from soft drinks and coffees to wine, spirits, and even Baileys included. The pool area was so relaxing, with beautiful views overlooking the beach. You could easily spend the whole day there just enjoying the sunshine. Yes, if you want a particular sunbed, you'll need to get up early, but we usually arrived casually and still managed to find a bed by the pool without any problems. The indoor pool was also a great bonus. The entertainment team were fantastic and kept everyone engaged throughout the day and evening. Our favourite act was the Jacksons tribute – it was great fun and a real highlight of the holiday. Overall, we had an amazing stay and wouldn't hesitate to return. Thank you to everyone at the St. Lucia Hotel for making our holiday so enjoyable!

We have come back from this fabulous hotel our second visit of the season & already looking forward to returning in August & again in October, we have been going every year for 38 years & have always had a lovely holiday. All staff throughout the hotel are exceptionally friendly, Guido, Karen & the rest of the reception staff couldn't do enough to make sure that you enjoy your stay they are so friendly & helpful. The TUi staff are very friendly and helpful. The views from the hotel are beautiful, we would highly recommend the Santa lucia & we hope to enjoy many more visits. Brendan & Teresa Doran.

Just returned from our first visit to Palma Nova and the Globales Santa Lucia. On arrival we had to pay the tourist tax, which we were aware of, however we also had to pay for the safe at 70 euros and towels at 20 euros. (in cash) Towels were also charged at 1 euro each time these were changed. ( the hire of an ironing board was also 24 euros for 24 hours) There were a number of issues with the water - turned off for maintenance, toilets not flushing, leaks, toilets out of order etc. Food was OK but was very repetitive ( ie chips every day) OK if you like chicken or beef stew. There were also signs noting that juices and drinks at breakfast were not included unless you were on an all inclusive basis. People queued from 7.15 onwards, literally putting bags and towels on the floor in reception until the doors opened at 8am to secure the same sunbeds every day ( even though they often did not use the beds for hours at a time) There were far too few beds (plenty of room for more) and in particular only a few parasols, dotted about, which were all taken by 8am. There were beds on the upper floor but there are steps to this level and there is no pool. (and no lift) For those who have paid extra there is a pool and beds on the roof terrace but no toilets ( so either have to go back to your room or down 8 floors) There is actually 2 flights of stairs to rooms on the first floor ( as the spa is on the ‘first floor) We raised a complaint to the reception team as there was a very loud sound like water was leaking into the bathroom ceiling for several hours a night. The maintenance guy attended and went to the upper floor but we didn’t hear anything else. We complained on three consecutive nights and even took a video of the noise. We were dismissed as this being someone taking a shower ( at 3 am and for 3 hours!) They told us there were no rooms available but they had a coach full of people who arrived when there flight was cancelled who they provided rooms to ! Eventually we spoke to the TUI rep who did liaise with the hotel reception and got this sorted for us . (We were finally moved to another room ,although again we had to wait 4 hours for the room to be ready). Thank you TUI. The entertainment team work hard and some of the shows of an evening were good. The Tui team are also there every day which is reassuring should you have any concerns. There are a number of bars, restaurants and shops within walking distance, along with several beaches which are lovely. We went on a trip which included Formentor, which has a lovely beach. Also to the Pirates reloaded show which was great fun. You can easily catch the bus into Palma, which is worth a visit, and to marineland. Puerto Portals Marina is also by Aqualand with huge yachts to see and some lovely restaurants too. All in all not what we expected from a 4 star hotel and very disappointed with the service from the hotel.

The location of this hotel is excellent – you really can't beat it. It's right on the beach and surrounded by plenty of local shops and restaurants (which you'll probably end up needing). The hotel is clean and the rooms are small. We never had any issues getting a sunbed around the pool. However, after the first few days, we only used the hotel for sleeping and spent the rest of our time elsewhere. If you enjoy good food and decent alcoholic drinks on holiday, I would not recommend booking this hotel. The beer was poor, the spirits tasted heavily watered down, and the cocktails came pre-mixed from a bottle rather than being freshly made. Drinks were served in basic plastic cups with no garnish such as lime or lemon. The all-inclusive package was particularly disappointing. You could only be served a half pint unless you paid extra for a full pint. The drinks were by far the worst I've experienced at a four-star all-inclusive hotel, and the bar itself wasn't particularly appealing. The food was equally underwhelming. What was included on the all-inclusive package was very limited. For example, the "Fire Burger" on the menu required an additional payment, despite being available in the restaurant. The same applied to pizzas – a basic Margherita was included, but adding pepperoni or any other topping came at an extra cost. It felt like guests on the all-inclusive package were constantly being asked to pay more. We booked a 14-night stay but stopped eating and drinking at the hotel after just six days. We ended up paying to eat and drink elsewhere for the rest of our holiday, making the trip far more expensive than expected. The dining room staff were among the least welcoming I've encountered. They rarely smiled or interacted with guests, which didn't help the overall experience. Finally, charging 40 euros per week for the use of the room safe is excessive. At a four-star all-inclusive hotel, I believe this should be included. Overall, the hotel's fantastic location is its biggest strength, but unfortunately it wasn't enough to make up for the poor all-inclusive offering. I wouldn't return or recommend it to anyone booking on an all-inclusive basis. Its 2 start by no means 4 star.

Firstly, cannot fault the location ! Right on the beach with opportunity to rent sunbeds, paddleboards etc. hotel is close to bars / restaurants. Ideal. Staff are all super friendly. However .. the photos really oversell! Looks as though there is 2 pools.. but the second infinity pool is only for the guests paying extra on the top floors. This wasn’t made clear when I booked though this might be more of a TUI thing. Secondly.. SUNBEDS. There just isn’t enough, the queue starting @ 7:30am and often before, the doors to the pool didn’t open until 8! People sat on the floor waiting. Then if you’re lucky enough to get a bed.. you won’t get an umbrella. There is signs that say the lifeguard will remove towels after 2 hours of ‘inactivity’ this doesn’t happen. 2 days in a row we watched beds get reserved and both days no one returned to use the beds. But lots of people looking for a sunbed! Hotel itself is nice, but needs some improvement. See photo of umbrella … most of them were like this ! I also had an allergic reaction to something in our room. Which resulted in a drs visit, steroid injection and strong antihistamines being prescribed. I asked to move rooms but unfortunately was none available (which is fine). Staff however then did ensure we had clean linen and towels to make up for this as Dr thought was likely to be something in the bedding / detergent they use. So again, kudos to the staff thankyou for helping out. Food was pretty good for all inclusive. Snack bar had good options for around the pool. Not just burgers ! Had those of course, pizza, wraps, chips, toasties, fruit. No complaints about food at all. All inclusive drinks were a bit naff , tiny glasses and can only have 2 per person so you’re constantly up and down. Overall ok! It really did feel like a trip out with an old peoples home. Lots of 70+s and very few younger people - generally this wasn’t a bother but just so you’re aware it’s not party central haha. Would return but not for any longer than a few days.

We have just returned from a long weekend stay at Globales Santa Lucia, and while there are some real positives, overall we left feeling somewhat disappointed. The best parts of the hotel are undoubtedly the location and the stunning sea views – they really are spectacular. Being within easy walking distance of bars and shops was another plus, and we were pleased that our room was ready on arrival, allowing us to check in immediately. Unfortunately, the positives were outweighed by a number of avoidable issues. We booked a superior room, and it was disappointing to have to pay an additional cost to use the room safe. The all-inclusive drinks selection was also far more limited than expected (more on this later!) The biggest let-down was the customer service across most aspects of the hotel. Many members of staff came across as unfriendly and, at times, borderline rude. As an all inclusive guest, we were made to feel particularly awkward in the main bar because we were apparantly standing on the “wrong” side of the bar for a drink. There was no signage but apparantly "all inclusive customers" should stand on the far end to order as this is where the basic spirits were kept obviously!. The bar was empty and we moved 2 metres along and the same barman served our drinks!! Another example of this was that we had to drink our all inclusive wine in a tumbler in the restaurant where as those on other packages were served wine glasses! Throughout our stay, there was zero evidence of management interacting with guests or checking that everything was running smoothly, which gave the impression that guest experience wasn’t a priority. The restaurant could also be improved. Food was fine for an All inclusive Hotel but there was a distinct lack of food labelling, meaning meals were often a guessing game. Around the pool, there weren’t enough parasols and several were broken. Although I don’t mind the 8am queue for sunbeds – it’s actually preferable to people reserving them at ridiculous hours – it would have been helpful if reception had explained this on arrival. Despite recent reviews suggesting towels would be removed after two hours, this didn’t appear to happen during our stay. In fact the life guard in the main pool barely left his seat the entire time Another frustration was that the rooftop pool didn’t open until 10am, two hours after the main pool, unnecessarily limiting options early in the day for those of us who had paid the additional cost. (Although Toni the bar lady was lovely) Despite being an adults-only hotel, everything seemed geared towards guests aged 65+, with little thought given to adults in their 30s, 40s or 50s. What surprised me most is that these aren’t major issues requiring huge investment. They’re relatively simple improvements that could dramatically enhance the guest experience. After just three days, it was obvious to us where changes were needed, so it’s difficult to understand why management haven’t addressed them. This hotel has enormous potential thanks to its incredible location and views, but until the service and attention to detail improve, I don’t feel it lives up to what it could be.

Very mixed experience! Positives: lovely welcome at reception. The location is stunning and there are sea views from every room. The Rooftop pool area is beautiful and quiet but very dated. Bar staff in this area, especially Toni and Maribel, cannot do enough for you and their service is exceptional. This is in stark contrast to the hotel’s main bar. The Outside area is filthy, especially in the evening. Bar staff are rude, especially Sebastian, who is obnoxious. Those on the all inclusive package are made to stand in a long queue for drinks while those paying can get served at another part of the bar. Food at lunchtime is fine. Themes for evening meals are difficult to identify . Food is generally uninspiring. Evening entertainment is very good, once the BINGO!!!! Is over. Hardly 4*??? Bathrooms need walk-in showers and Superior rooms are annoyingly, all twin. Basically, the hotel has not identified it’s USP. If it’s trying to be an upmarket 4* all-inclusive, adult-only spa, then it’s failing. A major re-furb is needed to make it so.

Absolutely wonderful stay lovely staff amazing food great accommodation. However they need new and more parasols by the pool, its the only thing that let's it down. It creates a sunbed war in the morning with people queuing in reception to get beds with parasols. Needs a parasol to every two beds.

We have just returned from a short stay and there are alot of good things about our experience but there were areas we feel could greatly improve your stay . The positive things are the position of the hotel with absolutely stunning views and I found the food choice very good. Now for the negatives No1 despite having a policy of not reserving sunbeds but allowing people to queue right across reception for at least an hour every morning is pathetic No2 We had a 7.30 am pickup and there is no provision for an early breakfast even if its just toast, cereal and a drink, as a diabetic I need to eat regularly and had to resort to going to the supermarket. No 3 I feel some poolside toilets would be a good idea as walking through the lounge area in wet swimwear is not very safe. No4 Our a/c was broken for two days and we had to ask for a fan. And No 5 We asked if we could charge a card to the room to be told quite surly No ,fair enough but we were talking to another question who had a wristband with a chip that could be loaded with money so why was that not offered to us. I realise some people might think I'm being petty but they are things that made our stay an ok one rather than a great one

Firstly i will start off with the good things about this hotel. Location cant be beat its perfect walking distance to everything you could possibly need! Views from the hotel pool area and all room are also amazing full 360 of the sea absolutely beautiful. The room is dated but clean and the maids change towels daily. Food is basic AI not good not bad just the same as everywhere else you go. Drinks are in the smallest cups ever 2 drinks per person and its a mouthful of juice in every cup 😂 We did take our stanley’s for around the pool for soft drinks and water but bar staff refused this. Me and my partner are both late 20s early 30s we didn’t realise the hotel was more for the age 60 and above which may i add does not bother us however unfortunately i did find with the older generation ( NOT ALL ) comes alot of petty nagging, quite a few times we felt like we were looked down upon for being a young couple at the hotel. Being pushed out of lines waiting for food, pushed away from the lift as they needed to use it more which again i am more than happy to do this but when its every day for 10 days it becomes a little irritating. Fact of the matter is we have paid the same amount of money as everyone else at this hotel, wether you have been going every year for 10 years or your first trip should not give people the ego to think they run the hotel, The sun bed saga is absolutely ridiculous and the saddest thing i have ever had to become apart of. If you want a decent bed with a brolly you’re queuing from 6:30 - 8pm when the life guard turns up. This alone would stop me from booking this hotel ever again. We had to get our key card for our room re programmed 6-7 times and one day they actually had to come and manually remove the cover to unlock the door as our card the maids card and the maintenance mans card wouldn’t work. We made the most of the 10 days we had however we would never return for reasons stated above.

Room small .hanging space open plan one open shelf and one draw.bedside tables tiny draw..cant get a sunbed people queuing from 6.30am for door to open at 8am.isnt enough to go round nor are there many parasols. Food seems same day in day out I had chips all week .snack bar is cooked to order so if want slice pizza end up with full one.all frozen stuff.bar staff never seen so many miserable staff.no water refil point.have to que up and they won't fill your bottle. They sed 2 cups and do yourself.saftey deposit box 41euros for 7 nights the most expensive I've ever used .evenings entertainment was ok.view is lovely but that's all I can say is nice bout this hotel.had suds coming up the drain under sink when had showers.filt was in overflow on sink when arrived until I wiped it off.tooth paste marks left from bottom of brush was there all week cleaner never wipe over any of it.overall I wouldn't go back nor would I recommend this hotel.few hen party's while we was there. Bar around corner offering shots to get you in so maybe slowly turning into magaluf .3 star definitely not 4.

Beautiful location room small but very clean and adequate for two people, was room 718 so had access to rooftop area, which was fabulous huge hugs to Toni sha was amazing 👏 and loved the infinity pool not sure why we had to wait until 10am to get out there though when the lower floors had access 2 hours earlier !! Food was varied and good , air conditioning was excellent in our room which was cleaned every day close to Magaluf was not impressed by the entertainment ,sorry about that, but had Finningans irish bar to keep us entertained 😀 shall be back again next June providing we can get a superior room the same ,overall excellent holiday think this hotel needs to look at some walk in showers for the people with mobility issues which was not us ,maybe just the lower floors, Valerie and Mike clark

This is not a 4 star hotel or experience. The hotel location is superb and view of the beach wonderful. The room was basic but clean and we cannot fault the housekeeping staff. However things you should know! - the room safe costs €11.50 per night! - queues start at 730am to get sunbeds and the hotel don’t manage towels being left for hours - the pool area and sunbeds is not clean and there was bird poo on the glass for 3 days and rubbish on ground - the staff at the pool bar are rude and make no effort to pick up empty glasses and when they do collect glasses with trolley expect guests to bend and hand glasses to them or just leave them! - food in the restaurant was ok, repetitive and lukewarm - when we checked in no one told us where restaurant was, how sick br at pool worked or that there was sun terrace on roof Customer service, food quality and maintenance of the pool area need to be reviewed.

Absolutely shocking food was disgusting and the sun beds were a bloody nightmare we had to get up early for a bed they were repeating the food every day definitely not a good idea to go on holiday

We have just left after spending 5 days at the hotel and would absolutely recommend staying here. The hotel is in an amazing location in between two beautiful beaches with amazing views from the balcony. The check in process was simple and staff are extremely friendly and there was a tui rep there most of the time if you had any questions. Although our room was ready straightaway we did notice a luggage room that could be used if you were an earlier arrival. We were half board so unable to comment on lunch or the beverages during the day as we got these from nearby shops however we enjoyed breakfast very much ! We chose not to eat dinner at the restaurant as we are foodies and like to eat out, that said they did a variety of different themes Indian, Asian, Mexican and American to name a few ! There was always a queue in the early morning for the sun beds but we always went down about 8am and managed to get one and one day we went down in the afternoon and there was still a few options available. The view from the pool area across the beach is beautiful and the pool itself was gorgeous and very clean - staff regularly going around maintaining the area. There was also a heated indoor pool and jacuzzi which we enjoyed ! Housekeeping was perfect - in everyday and would come back at a more appropriate time if we were in when they called. Highly recommend!

Had a week away with friends and really disappointed with this hotel. Few positives - location and pool bar staff, particularly Mirabel. But after that so many things were poor. Reception staff were unpleasant. Bedrooms were really small and dated - shower above the bath, no room to move. Food was always lukewarm and repetitive. All inclusive drinks were the worst quality we have ever had. No outdoor evening entertainment area and the lounge bar is really old fashioned. Sun deck was not washed down the whole week we were there. Overall, not a hotel we would recommend or revisit.

Lovely hotel stayed a few times clean friendly staff excellent location to everything food lots of choice only one thing at breakfast the water making tea was tangy and definitely not right which put us off hot drink in mornings,,,,also coming out from bfast the queues for the pool were bad you had to push passed to get to the lifts to room. The queues and people putting towels down left us with no beds which shouldn't be allowed as towels left and people left shouldn't be allowed to keep beds not fair on others wanting to sit by pool unfortunately we are going to try another hotel next time as these factors have put us off.