ROYAL STAR BEACH RESORT 4 *

I enjoyed the stay at this resort. I went for my birthday and I thought the stay was fantastic. I enjoyed the food a lot, the bartending was great, the pools were awesome and even enjoyed the waterslides. I'm 35+ as well.

We had an amazing vacation, and what truly made it special was the incredible staff. Beautiful resort, great atmosphere, delicious food, and exceptional service throughout our stay. A special thank you to Laura, the Food Concierge, who turned a restaurant issue into a wonderful experience. She took complete ownership, followed up with us every day, helped with reservations, and always made us feel like our experience truly mattered. Laura delivers world-class customer service and has the qualities of an exceptional leader. Brownie from the entertainment team was another highlight of our trip. He made our son feel so special by playing soccer with him during the World Cup, always checked in on our family, and brought so much positive energy every day. He is a fantastic ambassador for the Hyatt brand. A big thank you to Yira at the spa for an outstanding manicure and pedicure. Her attention to detail, professionalism, and genuine care made for one of the best spa experiences I’ve had. We also had an excellent dinner at Seaside Grill, where Benito provided outstanding service. He was friendly, attentive, efficient, and made the entire dining experience enjoyable without ever being intrusive. The steaks and appetizers were some of the best meals we had during our stay. Thank you to the entire Dreams Royal Beach Punta Cana team for an unforgettable vacation. We can’t wait to come back!

Here’s a smoother, more natural version of your review that keeps your honest feedback while making it easier to read: Unfortunately, I’m going to start with the cons, so please read through them before getting to the positives. Cons * We found four baby roaches in our room during our stay. We understand it’s a tropical destination and bugs can happen, but the response from staff was simply, “It happens,” which was disappointing. * There was ongoing construction throughout the resort, and the noise lasted for hours at a time, taking away from the relaxing atmosphere. * Our shower head was broken during our stay. * Once Emmanuel, our butler, finished his shift the day before we left, we were never assigned another concierge, and the level of service noticeably declined. * Housekeeping never serviced our room that day. We had to track down staff for towels and toilet paper and eventually visit the front desk, where the response felt dismissive. * We were told our luggage would be picked up at 8:10 a.m. for our airport departure, but no one ever came. It wasn’t the inconvenience that bothered us—it was the lack of follow-through and concern when we brought it up. * We also experienced constant pressure to attend the “Key” presentation, which felt more like a timeshare sales pitch than a guest experience. It became frustrating and took away from our vacation. Now for the pros. Pros * Emmanuel, our butler, was exceptional. He was attentive, helpful, and went above and beyond by decorating our door with a birthday banner for my daughter and arranging for the live band at dinner to sing “Happy Birthday” to her. * The entertainment team was amazing. Their energy never seemed to run out, and they kept both kids and adults engaged throughout the day. * The beach was beautiful, and the staff did a great job keeping the seaweed under control. * The food was excellent. Portofino was our favorite restaurant for the food, while Seaside Grill had our favorite atmosphere. * The servers were warm, friendly, and genuinely welcoming. Although gratuities are included, exceptional service deserves extra recognition, and they truly appreciated it. * Coco Café was one of our favorite spots, with excellent coffee, sandwiches, pastries, and cookies available 24 hours a day. This was our first stay at a Dreams resort after having such amazing experiences at Secrets Resorts, so our expectations were high. Unfortunately, this visit didn’t live up to those standards. While there were definitely some bright spots—especially thanks to a few incredible staff members—we left feeling disappointed with the overall experience.

M husband and I joined family and friends at the resort to celebrate a 70 th birthday and a handful of high school graduates. Our expectations were exceeded in every way. The resort was kept very clean, the rooms were spacious, clean, and comfortable. The staff was exceptional, especially Wilkin, our poolside waiter. We had a group of 15 and he always greeted us with a smile and was very friendly. The entertainment, activities, and pool games were lots of fun. Pizza making with Pikachu was a fun and memorable experience too. The restaurants and buffets were really good. I would definitely return to this resort!

Dreams was a great resort. The only negative I have is the food. The best tasting food on the resort was the Fusion restaurant. Mayker was our concierge in the preferred section and he was wonderful. He was timely in getting things fixed (shower that didn’t drain, coffee maker that didn’t work), set up dinner reservations for our group of 12 at Hibachi and ensured our mini fridge was stocked with NA beers for my husband. Overall good experience, we would visit again.

We really had the best time on this vacation with our two boys 13 and 15. The facility was clean, everyone was nice, the food was good, the pools were sparkling clean, and the beach is beautiful. Our expectations were high, and this place delivered. We stayed in the preferred section, and it was absolutely part of our having a great time. Highly recommend the preferred section. Martin was our butler, and he was fantastic and made sure our whole family was taken care of and having a good time. He really made our trip!

My experience was "ok". I was a Preferred guest and don't know what I received relative to others. You're unable to order alcohol to your room even when there are only two adults staying there. The food was less than good.

Overall a very good resort. We stayed in the preferred club section (newer side). We loved the pool there. We found seats every day without issue and the pool was never crowded. The bartenders at the pool bar were excellent. JJ at the lobby bar was awesome - see photo for his special drink! It was delicious! Most dinner restaurants are on the non-preferred side. We took the shuttle there for dinner and it was very easy. If you told them what restaurant you were going to, they would drop you a little closer. We never had to wait even with a group of 10. Portofino and Mercure and Hibachi were pretty good. Not as good as Secrets or Sandals - but it's a different resort and we didn't really expect it to be as good. Breakfast we went to the buffet twice- it was meh. The omelette was OK. Most of the stuff sitting in trays seemed dried out. Fruit was always good, pastries, etc. Two days I just went to the coffee shop and got pastries to eat by the pool. Lunch- we found it annoying there wasn't any food we could just order and eat by the pool on the preferred side. We were told we had to go into the restaurant. However, we learned if we just ordered room service we could just bring the food wherever. We had a pool terrace room, so we would just sit in the pool there until the food came. Mostly we ate pizza or burgers for lunch - which we thought were quite good! Our room was really nice. We started on a pool terrace room which was nice - rooms walk out right to a portion of the main pool. Our party had one of those rooms. Then I upgraded myself to a swim out room which was great! Own cabana. Shared pool with your neighbors but it seemed we were always out there at different times. We did the photo session with our group of 10 - it was very hot. However the photos came out excellent. We ended up buying all of them and this included a video slideshow that they airdropped directly to our phones. The inconvenient part was the photo shop was located at Secrets... far from the lobby. So we took the shuttle to the lobby and had to walk 20 minutes to the main pool to look at our photos.

We just got back from our second stay at Dreams Royal Beach Punta Cana, and once again we had an amazing time. We did have an issue with one of our meals, but Laura Jimenez, our Food Concierge, and the rest of the staff handled it incredibly well. They were attentive, accommodating, and really cared about making things right. Mistakes can happen anywhere, but it’s how they’re handled that matters, and they definitely went above and beyond for us. One thing we really appreciated was how friendly everyone was. The staff took the time to get to know us, asked where we were from, and always remembered us when they saw us around the resort. It made the whole experience feel much more personal. Since this was our second visit, we were excited to come back, and we thought the food was even better this time around. Every restaurant we went to was great, and there was always something we looked forward to trying. The resort was clean, well kept, and had a great atmosphere. The club was a lot of fun and always felt safe. The bartenders were easily our favorite part of the trip—they were friendly, funny, always dancing, and made every visit to the bar a good time. The drinks were tasty too. Getting around the resort and to different activities was easy. The transportation was always on time, the shuttles had A/C, and even the rides were enjoyable because the staff kept the energy up. Overall, we had a great experience and are already talking about coming back. A big thank you to Laura Jimenez and everyone at Dreams Royal Beach for making our vacation one to remember.

We had a nice time at the Dreams but would not recommend overall as there are nicer family resorts. We stayed at a Dreams in Playa Mujeres two summers ago and this resort did not live up to our previous trip. I will say Isaac at the preferred bar was by far the highlight of the trip along with the surf and turf from the French restaurant. If you're heading here make sure you stay in the "Preferred" areas the benefits outweigh the cost. Our group of 8 had a great time together but all agreed we will pick a new resort for our next trip. If you are heading here you will have a nice time but there are nicer places for your money.

The experience was breath-taking, and the nature-like environment was amazing. The aquatic environment was second to none. The variety of restaurants and the diversity of cultures were refreshing.

The hotel is nice and well kept, the staff is amazing and very attentive to your needs. The buffet is small and limited with low quality food. I have been to many all inclusive resorts and this was the worst buffet I have seen. The a la cart restaurants don't take reservations except for the Japanese which means be prepared to wait for a long time to be seated. The pool is great, big and warm but they allow kids to play everywhere even near the swim-up pool which I have not seen at other resorts. There were kids jumping in and playing ball in the middle of the adults right next to swim-up bar. They also allow people to eat inside the pool, not by the pool but inside the pool which again I have not seen at other resorts. I witnessed people eating pizza and chicken wings inside the pool which is disgusting. I brought this up to a few staff members but I was told that they were not authorized to say anything to the guests.

We recently stayed at Dreams Royal Beach as Preferred Club guests and had a great overall experience. The resort is beautiful, the staff was friendly, and our family had a wonderful time. The kids' program was a standout and kept our children engaged with plenty of fun activities throughout the stay. While we enjoyed the Preferred Club amenities, we felt the exclusivity of the program could have been enhanced to better differentiate the experience from the standard guest offering. The food was decent but not particularly memorable, with most dining options falling in the average range. Overall, it was a relaxing family vacation, and we'd consider returning, especially because of the excellent kids' program.

I recently stayed at Dreams Royal Beach in the Dominican Republic, and it was an outstanding experience from start to finish. The resort is beautiful, with well maintained grounds, stunning beaches, and a relaxing atmosphere that made it easy to unwind. The staff was incredibly friendly, especially NESTOR who is assigned to the market place restaurant. Nestor was attentive, and always willing to go the extra mile to ensure that we were comfortable and enjoying the stay. NESTOR is an outstanding employee. Regarding the rooms, our room was spacious, clean, and well appointed, providing everything needed for a comfortable vacation. The food was excellent, with a wide variety of dining options that catered to different tastes. Whether at the buffet or the specialty restaurants, every meal was fresh and delicious. The entertainment team also did a fantastic job providing fun activities throughout the day and enjoyable shows in the evening. What truly stood out was the overall level of service and hospitality. Every detail seemed thoughtfully planned, making the entire stay feel special and stress free. I highly recommend Dreams Royal Beach to anyone looking for a memorable vacation in the Dominican Republic and would gladly return in the future.