ROYAL SEGINUS

Everything was great and the team at night shows were amazing but live music shows could get a little boring some night but other than that everything else was pretty good and to be honest the food quality could be better for a great hotel like this.

Sadly I would not recommend this hotel. Having such a great holiday here in June 25’ we returned without hesitation late June 26’ and immediately felt a huge difference. The hotel was at full capacity and it was immediately apparent there was insufficient staff to cover the 2000 guests. Continuous long queues at pool bar with only 2-3 staff serving became tedious and the hotel evening buffet restaurant was the worst I’ve ever experienced anywhere. It was like feeding time at the zoo! Cluttered, unclean tables with food debris on the floor making it difficult to find somewhere to sit with waiters only interested in you if they thought they’d get a tip. Trying to get some food on your plate was not for the faint hearted either. Again large queues for the popular items such as donner kebabs with a 30 min wait, with masses of people everywhere.. I say queues, however Russian speaking guests, which made up the larger percentage of guests, did not wait their turn for anything - bar/buffet restaurant/lifts/beach bus transport. You can only put up with the rudeness for so long before it starts impacting your holiday. I know the hotel is not responsible for guests behaviour but I felt staff did nothing to make things fairer for ALL paying guests. The atmosphere around the outdoor larger waterslides shifted as our week went on where the lifeguards would not even permit you to put a foot on the steps in the water when waiting for our grandson to come down the slides. The constant shrill whistle sound is still ringing in my ears. Whether there’s been a change in management coupled with severe staff shortages I don’t know but I’ve never been so relieved to be leaving a hotel and happy to be heading home.

I went on this holiday on my own with my 11yrs old daughter who is Severely Autistic. Lets starts with the wrongs because these are far less then then the rights. Front of house expierence at this hotel is really worse. I checked in late night after coming from the airport. The check inn was fine, been greeted nicely and checked in very friendly with alot of information given about the hotel and its facilities, Bell Boy taking my stuff upstairs to my room was also very nice and friendly and helpfull, he also helped me connecting to the Wifi and explained how to keep using it as after the first 2 hrs its will then ask for your dob to stay on during your full stay. BUT THIS WAS EVRYTHING THAT WAS GOOD ABOUT THE FRONT OF HOUSE, because evrything else in my opinion was not good and makes me question: shell I ever go back to this holiday? The DAY reception staff are rude, and full of attitude. The hotel itself has no respect fof its guest in terms of disabilities or mental impairments. ROYAL SEGINUS THESE ARE YOUR COSTUMERS, THIS ARE THE ONCES WHO WILL COME BACK TO YOUR HOTEL BECAUSE OF THEIR DISABILITIES AND THEIR NEEDS, not their parents they do not care and they can use any other hotel. Its all about the person with the disability who gets treated right, understood and respected for another time coming back to use your hotel !! If the person with the disability for who these holidays are booked in the first place due to their needs to enjoy is not valued there is a high chance of no returning back to Seginus. This is what puts the reputation of Seginus down. There was no care and no understanding for the person with disabilities, dont know how others got on with there family members who are limited? My flight returning back to Uk was late and since arrival I explained the hotel about my daughters health issues and her needs and the need for a late check out. Evryday come back close to departe we will sort something out. The last evening of departure it was plz come back in the morning we will try and sort something out (which should be the check out morning) On the check out morning, it was not possible to have a late check out due to the hotel being fully booked and no rooms being available…? But if I would £65 the hotel was had our current room available to use till 18.00. I payed it because my daughters needs are so Severe that there was no way to just spend the day on the Resort without having a room for changing Nappies, Clothes etc. This I did not liked at all, as this clearly displays NO understanding, NO value and NO care towards people with disabilities and special needs. Already payed a big amount to go this hotel with repetitive food on a daily basis in its Main Restaurant. Which is also a minus and not much choice for children with Autism and food texture issues. And the restaurant being crammed, no place to sit and after somebody gets up hou often sit on a dirty table as your food is getting cold by holding it waiting for a table, there should be more table if you have such a big hotel and more waiters to serve faster and clean the tables faster as the curreng waiters running the live out of themselves working really hard. I really wanted to come back to this hotel with my family this time for a 14 nights holiday but after this experience from the Front of House it made me question to do it or not to do it as I been other resorts on Lara Beach where I just got a late checkout without issues, and excellent food in the main restaurant with enough seating options. Lets go to the goods, starting from the Guest Relations who are the actual persons to make people stay pleasant. The Guest Relations are really friendly all of them, very helpful and spend as much as time you need from them untill your questions are resolved, This team that sits at the Guest Relations desk is absolutely AMAZING !!! Thumbs up 👍 for the Guest Relations and a 5* for the Guest Relations service. Waiters- are all very nice and hardworking, they make you feel welcomed at ease and serve you as fast as they can. There has been no single staff member of waiters, kitchen, chefs or anybody who has been rude or unhelpful all of the staff working in food department deserve a big appreciation for their effort, and Eyub is I think a chef or assistant chef very polite, friendly and helpful person. All the outside food staff (Food Court and Stella Bar) also very hardworking very friendly and make you feel comfortable when going there to eat. The outside food is much more better then the inside food, with alot of choices. Housekeeping- the hotel is very clean and the Housekeeping are delivering good work on a daily basis, they work really hard to clean this big massiv rooms. And the mini bar also stocked up on a daily basis. Evrybody speaking about Can and a animation team? No any single day did I seen a animation team in this hotel?

Good clean spacious hotel with friendly ish staff. Great size rooms & lots of room around the pools for loungers. The major problem is the food which is pretty bad. If you like eating the same old food every day then your ok & the layout of the buffet restraunt just turns it into a nightmare trying to find your food. Location isnt great either as its right at the wrong end of the strip so its a good walk to go & eat out anywhere if you dont want to pay for taxis. For what we paid i feel like ive been done over as its not at the standard that its given online

Royal seginus - STAY AWAY FROM THIS HOTEL. IF I COULD RATE IT 0, I WOULD We visited Royal Seginus last year and had such an amazing experience that we couldn’t wait to come back. At the time, I genuinely thought it was the perfect family resort. The water slides were fantastic for the children, the food was excellent, and the overall atmosphere made for an unforgettable holiday. Unfortunately, our experience this year was completely different. From the start, things didn’t go as expected. Despite requesting adjoining or nearby rooms when we made our booking, half of our family was placed on the 7th floor while the other half was put on the 4th floor. Travelling as a family, this was incredibly disappointing and inconvenient. The housekeeping was also far below the standard we experienced last year. Our room was never properly swept throughout our stay, and the overall cleanliness was disappointing. Just before we checked out, while we were in the middle of moving suitcases from one room to another after paying £75 to keep one room on for 5 hours, housekeeping went into our room and tried to bin my wife’s make up bag, toiletries and snacks that we had brought with us. We only caught this because we came back at the right time and found everything outside the room in yellow bin bags ready to go for disposal! If we hadn’t, all of it would have been put in the bin. We took the bin bag down to reception, where staff tried to take no accountability and said this wasn’t from our room and that the room hadn’t been cleaned. This enraged me, and we spent 2 hours working out what had happened. Furthermore, the hotel felt massively overcrowded compared to last year, resulting in long queues everywhere, especially at meal times. The food quality has also declined significantly. Sadly, two out of the six people in our group became unwell during the holiday, which was very concerning. Trying to go for a drink. You might as well forget about it as queues took 15 minutes at the pool and staff only attend you if you tip them everyday at your bed. The dining experience was frustrating. Last year, the children loved the ice lollies that were available throughout the day, but this year there wasn’t a single one to be found. One evening there was a Turkish kebab station, but instead of serving one portion per guest, people were allowed to take eight or ten at a time. We ended up standing in a queue for around 45 minutes before we were finally served. Better organisation from the hotel would have prevented this. The attitude of many staff members was perhaps the biggest disappointment. On numerous occasions, when we asked for assistance or requested something, staff rolled their eyes, dismissed us, or claimed they couldn’t help. Yet moments later, we watched them provide the exact same service to other guests. It left us feeling overlooked and unwelcome. As British guests, we often felt we were not treated with the same level of attention or service as others. The most upsetting incident involved my autistic son. A member of staff grabbed his arm and attempted to pull off his swimming band without asking to see it first. They also tried to remove his glasses before he went on the water slides, despite him having already ridden the same slides around 20 times earlier without any issues. The sudden physical contact and lack of communication caused him to have a severe meltdown, which was completely avoidable. A little patience, understanding and respect would have made all the difference. It’s incredibly disappointing because we know how good this hotel can be. Our holiday last year was one of the best family holidays we’ve ever had, which is exactly why we chose to return. Sadly, this year’s experience fell far below those standards. Between the overcrowding, decline in food quality, poor housekeeping, disorganised dining, and disappointing customer service, we left feeling let down. I sincerely hope the management takes this feedback seriously and returns Royal Seginus to the high standards it once had, because it has the potential to be an excellent family resort once again.

Lovely hotel, very clean. Staff are very friendly. Entertainment team host number of great activities throughout day and night.

Hotel is fabulous very clean and staff are absolutely fantastic! Entertainment team are brilliant and go above and beyond for guests Food isn’t brilliant and a bit repetitive but hotel is lovely

Fantastic hotel with an incredible entertainment team! Every day was full of fun activities, and the live music and evening shows were excellent. A huge thank you to Can Beyazgül for keeping us entertained all day and making us laugh every evening. He is friendly, energetic, and truly passionate about his job. He made our holiday extra special. We will definitely be back. Highly recommended!

I came to Royal Seginus with my friend in June 2026 and honestly it was the best holiday that we have had in Antalya to date. The hotel staff are super friendly, they check in on you, have great banter and genuinely care about you having a great time. The entertainment team are so polite and friendly, especially Can Beyazgul. He was super cheerful and kept us in the loop with all the activities and spent time with us in their activity downtime which was great!! If your thinking is this hotel for me, just book it. Food is great, people are fab and the hotel has PLENTY for you to keep busy. Just book it!

This was our second time staying at Royal Seginus, and once again we had a fantastic holiday. The hotel is beautiful, with excellent facilities, great food, and a wonderful atmosphere throughout. A special mention has to go to the entertainment team, who were absolutely amazing and made our stay even more enjoyable. In particular, Can Beyazgül went above and beyond to make sure we were comfortable and having a great time. He was always friendly, attentive, and genuinely cared about the guests, which made a huge difference to our experience. Thank you to the whole team for another memorable stay. We will definitely be returning again and would highly recommend Royal Seginus to anyone looking for a fun and relaxing holiday in Antalya.

This hotel is incredible for all ages. My twin boys (aged 10) had the best holiday. The animation team and kids club are wonderful and made this holiday for my children! They make the whole experience so much more fun for everybody.