Royal Lagoons Aqua Park Resort & SPA

We are currently staying at the Royal Lagoons Resort in Hurghada and are having a fantastic holiday! The hotel is lovely, the food is delicious with plenty of choice, and the entertainment is absolutely brilliant! The entertainment team work so hard to make sure everyone has a great time, both during the day and in the evenings. The atmosphere is fantastic, everyone is friendly and welcoming, and there is always something going on. We are thoroughly enjoying our stay and would definitely recommend this hotel to anyone looking for a fun, relaxing holiday in the sunshine. A big thank you to all the staff for making our holiday so enjoyable!

The hotel staff where all mostly very kind and the atmosphere is overall nice me and my family have had a nice time here !

the animation team are absolutely amazing and have made our trip so much better. special shout out to mivo,dejana, zika and mody always checking how we are and they have made our experience here so much fun!

I stayed at Royal Lagoons Resort & Aqua Park for 12 days, and unfortunately this was one of the worst hotel experiences I have ever had. The biggest issue was the presence of lizards inside the rooms. During the night, they were running on the walls and even across the ceiling. I reported the problem and was moved to another room, but exactly the same issue happened again. I have attached photos as evidence, and I also have videos showing several lizards running on the walls and around the air conditioning unit. In the second room, I even had to kill one of the lizards myself because the problem was not resolved. Another very disappointing aspect was the hotel's "all-inclusive" concept. Guests wearing green wristbands appeared to be constantly targeted and encouraged to spend additional money on services that were not included, such as the sports bar, the shisha bar, spa treatments, excursions and even haircuts. Despite paying for an all-inclusive package, many drinks and facilities required extra payment, which made the offer feel misleading. Staff at the paid bars repeatedly approached guests to spend money, and if you only asked for water, the attitude could become uncomfortable and intimidating. This created an unpleasant atmosphere throughout the stay. Food hygiene was another serious concern. Every member of my group suffered from diarrhoea after eating at the hotel restaurants, which raised significant concerns about food hygiene and safety. The themed restaurants were also disappointing. They were presented as different dining experiences, but in reality they served almost the same food as the main buffet restaurant. The hotel provides only one complimentary bottle of water per guest per day. Any additional drinking water has to be obtained by refilling bottles at water dispensers located around the resort, which is disappointing for a hotel advertising itself as five-star and all-inclusive. Another negative aspect was the constant expectation of tips, even for basic services such as room cleaning, despite these services already being included in the price paid for the stay. Overall, this hotel does not meet the standards expected of a five-star resort. Between the lizards in the rooms, questionable food hygiene, misleading all-inclusive offering, constant pressure to spend extra money and the poor overall guest experience, I cannot recommend this hotel and would not return.

Really disappointing. On arrival, went to check in at reception - the bloke didn’t even look at us throughout checking us in. No hello, nothing. I just knew then this place was going to be bad. Got upto the room, we had 1 double bed, 1 single bed and a sofa bed that wasn’t made. I rang reception to ask for bedding as my son who was 4 was tired, we had been travelling all day and it was 19.30pm. After a number of attempts we got given a sheet! A SHEET! At 11pm!! I was still trying to get bedding until gone 6pm the next day! Reception staff don’t care and are really not helpful at all. Snigger in their language at you. The room is ok - but falling apart. It was comfortable though. The food - just awful. It’s like a cattle market in the dining room - not enough seats and rude guests like vultures. On the second day, our towels got pinched from around the pool. We then had to try sort this as I wasn’t paying for them as they say if you loose them. The hotel needs improvements. It’s falling apart. It’s absolutely NOT 4 or 5 stars! Id say it would possibly scrape a 3 star at best. Do not get roped in by the animation team to pay $40/euros to go watch a show on the beach - waste of time. The music was ridiculously loud - we were paying to watch the hotel team do a show - we could have watched a show at the hotel but stupidly sold how amazing this was…. It really wasn’t and wasn’t even set up when we arrived. If you leave the resort - leave at your own risk, harassed 24/7. We won’t be back. There’s nicer resorts than this!

This is not a. 5 star.hotel.A .3 at the best. I wasn't expecting the Ritz for what we had paid but Let's start with the pros Staff are amazing and make this place from the lifeguards setting up your sun loungers each morning. The pool bar staff make it that you don't need to get off your sun loungers as they bring your drinks to you. Restaurant staff and other bar staff are great. Grounds are clean and tidy the gardeners work hard on the green spaces each day. Pool.areas.are.large and plenty of space. Lovely promenade you can walk around at the back of the hotel with restaurants.and shops. Shops in the hotel are ok and reasonably priced. Shop bag, jewellers, t-shirt and a mini market s should you want to buy something. We had a superior room and whilst it needs updating it was clean. The room.was.cleanwd everyday and towel.art left was good. Negatives Food can be repetitive but can find something to.eat. just be prepared for long queues. You may struggle to find somewhere to sit once you have your food and can be a race to get a table sometimes if you are not there early and waiting for the restaurant to.ooen..they definitely need to look at more space. Lots of reps trying to sell.trips and spa treatments so if you can get a red bag from the towel area to avoid the constant stream of people bothering you whilst you try to relax. Entertainment is not good..loud music by the waterslide pool all day. Mini disco for kids for half an hour at 9pm then the team dancing for a bit in a show..foam.party one night in pool again loud music across the resort. There is also a disco that starts at 11pm and goes.on until 2am again loud music and shouting if you are in building A near the disco you may struggle to.sleep as the walls can vibrate from the bass that they have in there. Don't bother ringing reception as they don't answer or put the phone down as soon as you say you want to make a complaint or are not happy. They are not interested. Overall it was ok but needs work to be done, they are updating some of the outside areas by the pool, but it needs some money spending on the rooms. It is a good hotel for what you pay and the staff make this. Just the management need to help make this even better instead of just walking around and shouting at the staff..

Amazone hôtel we like it à lot room sea is clean everythings was okay but food is not much good but its okay thank we would like to thank the animation team

We stayed in this hotel in June in a family holiday. The room is okay, the food is good but a long wait time. The entertainment/animation team is great. There are a lot of activities that you can participate in.

Avoid this place if your from UK, management don't care about you!! This so called 5* resort is a 2.5 at best, the only and I mean only redeeming features are the bar staff, Dining Staff, the cleaners and the Life Guards , other than that I wouldn't piss on the rest of they were on fire especially the so called entertainment staff who after 11pm they have a disco which if your unfortunate enough to be put in Block A will keep u awake till at least 2 am . Food is mostly ok but gave lots of people Pharaoh's revenge ( squits ), uncooked chicken for instance. Please heed this warning ⚠️, we are here now and just trying to save future possible guests to go elsewhere. We would not recommend this shoddy attempt at a resort even if they let us stay for free for the next 40 years of Summer holidays, it really is that bad, you have been warned.

We had a good vacation the rooms was so good and the animation was the best it was a wonderful experience

Such a good hotel the service and staff are really kind and the food is amazing

Such a beautiful resort to stay in, amazing and friendly team that always keep you entertained, good staff always smiling, lovely food and just a really beautiful place to stay in!

Had the greatest time with the animation team and I loved the entertainment shows. The pool party was amazing. Mivo and Lily had especially made our stay really nice and they were so friendly.

Had a great time, animations team were amazing and were always friendly and engaging especially Mivo and Lily :)

Amazing friendly staff, good entertainment, good food , clean and kid friendly

Wifi is terrible, most of the drinks are paid, rooms are filled with bugs that bite u, I've seen roaches, the staff never brought u clean towels - i always had to go to the reception and tell them to send some, the massage staff wont leave u alone & the whole staff expects a tip for everything. The first room we've been in smelled so bad we had to change it. Some barmen will get mad at u for wanting a simple pepsi. The main restaurant is small & the food there isn't the best. We went to the italian style restaurant & the food was so bad my whole family got sick and had to get a IV. The doctor is nice & good tho. But if you're looking for a nice vacation you should avoid this hotel. We asked for food before our flight and they wanted us to pay too. The only nice person there was the waiter called Mario.

Nice hotel and the sea is good food is amazing we like it a lot and we would like to thank everyone for the nice hospitality also the animation team is awesome and make a good vibes

Hotel is ecellent staf is spot on and i would recommend this hotel to my freind ,and entairmeant is good special mention to entertaimeant especially my cairo princess mivo great little childrens entertainer

The food was great, I really liked it. Salmon stakes, shrimps. The ala carte are decent. Not the best. Drinks good, barmen were nice. But the lack of zero sugar drinks (Diet Pepse, 7Up Zero...) did leave a minus plus no packet juices. Employees were very nice. But the men at the towel stand were jerks, especially the puffy and curly hair man, he didn't wear a badge so I don't know his name. When he gave small towels he didn't want to change them and shouted at us. But if we go to the Beach Bar, the people are the best, they are the only reason i give it 4 stars. The hotel rooms were dirty and beaten. But genuinely, what else do you expect for this price. Kareem and Bishoy are the best, and their "Big Boss" too. (Probably thier boss). I hope they at least get a bonus. The animation team is good. Personally, i didn't like especially a girl named Mivo because our child liked her and she always took him wich caused some... Stressed situation. But she is a great animator. Even though there are minuses, i still liked it.

My stay at Royal Lagoon was one of the worst holiday experiences I've ever had. From the moment we arrived, the room was dirty and clearly had not been cleaned properly. We reported this to staff on day one and were assured it would be taken care of, but throughout our entire stay nothing was done. The customer service was equally disappointing. We repeatedly called reception requesting basic necessities such as towels, water, and other items, but our calls were either ignored or never followed up on. We were constantly left waiting for responses that never came. The food service was also extremely poor. On more than one occasion, we found hair and bugs in the food. When we brought this to the attention of staff, instead of responding professionally and addressing the issue, they simply laughed it off, which was completely unacceptable. The hotel is advertised and sold as a five-star resort, but in my experience it fell far short of that standard. The cleanliness, customer service, food quality, and overall maintenance were nowhere near what I would expect from a genuine five-star property. In fact, during conversations with some staff members, even they privately acknowledged that the hotel was not operating at the standard guests would expect from a five-star establishment. Overall, the hotel showed very little regard for cleanliness, customer service, or guest satisfaction. Staff were dismissive whenever concerns were raised, and it felt as though complaints were ignored rather than resolved. What should have been a relaxing holiday turned into a stressful and disappointing experience. Between the dirty room, poor service, food hygiene concerns, lack of response from reception, Whenever we went to reception it felt like they didn’t want to help with anything they reception staff were ignoring everything we said. I would not recommend Royal Lagoon to anyone and certainly would not return.

Everything perfect. Nice hotel with a pleasant atmosphere. The staff were very friendly and helpful.

A great atmosphere & friendly animation team. Food is good for vegetarians, with plenty of options available. All-inclusive alcohol is not the best; there is no wine available unless you have it with your meal at lunch/dinner, and the local spirits taste like poison.

I’m staying at this hotel with my family, it’s got a great pool area with lots of beds. Food is great but all inclusive drinks could be much better. They only include local alcohol which isn’t great. Lovely animation team, all very friendly! Communal areas & rooms are also kept very clean.

We liked it herę. The food is tasty. Animation nice!