Royal Azur Thalassa

We are a young couple, and stayed 14 nights to this amazing hotel for our first big vacation in 5 years. Everything was great! we had a little bit of problem with the lights in our Suite, but nothing ruined our vacation. The place is amazing, pools, sea, beach, the bazar .. everything. The food is great! 😍 The staff is amazing, always ready to take good care of you. Everything you need. Especially Walid Ben Abdallah was the best. He took good care of us during breakfast and lunch. We will miss him and his good heart. We are thinking of coming back here in the future. Sure is well going to suggest this place to everyone. Thank you for everything 🤍

My husband and I have returned from a week in Tunisia, staying at Royal Azur Thalassa and left feeling very disappointed. I’ll start with the negatives- Hotel Arrival- So this was a first for me and never experienced this in all my time travelling abroad. We flew with TUI and arrived in Tunisia at around 11am . When we arrived at the hotel our room wasn’t ready for us therefore we were just left waiting. We were asked to go for lunch, fair enough we were ready to eat however after a long travel we would’ve liked to freshen up/relax. In past experiences hotels have always had rooms ready regardless of the time the guests arrive. Restaurant- The restaurant insists on serving drinks in small glasses. I don’t like being thirsty and getting a drink relies on catching the attention of a waiter to pour you out a water or soft drink. Most of the time I would have my water drunk by the time the waiter had turned around to serve someone else. The restaurant doesn’t have ice cream …strange There is a large selection of salad available which is great, but nothing is covered, so the flies are living their best life ! I found this extremely off putting and could be easily fixed by covering salad up similar to how everything else was covered. The pool and pool bar - This hotel has a serious problem with the guest to sun-bed ratio. This was the one thing that annoyed me the most. Unless you are willing to or are awake at 6am you have no chance of getting a place. People would reserve sun loungers and disappear and not return which is bizarre in and of itself, eventually people would move the towels off the reserved sun beds and use them for themselves. There is room for the hotel to have more sun beds (as you will see from my picture) there are large empty patio spaces by the pool. My husband asked the pool bar for a large bottle of water, and was told it was ‘forbidden’ they even have a sign with a big Red Cross beside water bottles? LOL what is the point of this ? If you walk inside the hotel and ask the bar for the same thing they will give you it no problem, and nobody stops you talking the water bottle outside. Alcoholic drinks - For the longest time I believed this to be a rumour of all inclusive resorts, however not anymore I know it be true. While waiting for a water at the hotel bar, the staff were unaware I was there waiting to be served. They were too busy decanting the local alcohol into the branded bottles. Take from that what you will. Entertainment - Hardly anything is happening, honestly it was boring for us. After dinner most people were sitting in the lobby playing cards or domino’s, which is fine if that’s your thing and what you like to do on holiday. This isn’t for us and we just went to our room after dinner, unfortunately. Outside the hotel - Just stay inside the hotel. Outside there is a shop, a restaurant, a bar and a supermarket. Doesn’t feel the safest place to have a walk around so we decided after one trip outside we wouldn’t venture back out unless we were going to the supermarket Now onto the positives Food- The choice of food available was great there is always something for everyone. Plates and cutlery were always clean. Room- Our room was beautiful and very big. We had a beautiful view of the pool and of the sea. It’s lovely and quiet so it was very relaxing. The room service was great and the cleaners always made a fantastic job! Other things to note - We booked excursions through GetYourGuide- which is a great option if you’re looking for something to do. We went horse riding and a day trip. Importantly though and something that I didn’t realise at the time was the day trip pick up was at 7am and the breakfast at the hotel doesn’t start until 7am therefore we had nothing to eat and were starving. The sister hotel Bel Azur takes a deposit for sun bed towels, whereas Royal Azur does not. I didn’t like this as I wasn’t confident I would get my money back. Just a tip to take your own towels if visiting I hope Royal Azur reads my review and takes the feedback onboard, it was the potential to be a great hotel

We have just returned home after spending 1 week at The Royal Azur. It’s lovely and relaxing. It’s spotlessly clean and the staff all work extremely hard. Our room was big with a separate living area and bunk beds. All the usual luxuries of a Nespresso machine, fridge, robes and slippers. There were plenty of beds available round the pool when we came down at 9am (no getting up early to reserve!) and they all have mattresses on so they’re comfortable. The lifeguards are very attentive and move umbrellas and put them up or down when needed. The evening entertainment is nice and chilled…… a singer, someone playing a keyboard, saxophone, synchronised swimmers in the pool with a light show. It was perfect t for us just wanting a few drinks after our evening meal and then in bed for midnight. The restaurants have plenty of selection to choose from and the desserts all tasted amazing which was a nice change as most all incl’s all look beautiful yet taste of nothing. We’d like to give a special mention to our waiters Lefti & Walid who served us all week for breakfast and lunch. They made us feel like royalty and nothing was ever too much trouble for them. Thank you all for a lovely week in Tunisia!

Absolutely fantastic from start to finish staff couldn't do enough for us room was excellent have booked again for next year

Very welcoming staff Visually appealing place and very nice gardens and swimming pools Spa pool was a very pleasurable experience and relaxing Restaurant was mostly good n great variety but not everything was top quality Once we experienced a foul smell at the room but we had the suites they were comfortable but one thing is that we didn’t have a dental kit or ironing equipment unless asked for Location was close to a touristic street that lead to the “Medina” Many markets on it It is the calmer one of Bel and Royal but you get access to bel azur if u want to do any activities Mr Walid Ben Abdullah really made our breakfasts comfortable and amazing He was very welcoming and helpful and always there for us

Firstly I would like to say that I can’t understand the thoughts behind any negative reviews on this hotel, it’s absolutely amazing but each to their own I guess. We booked via TUI and from the moment we arrived we were so looked after, we had our cases brought into reception for us and the welcome reception team were great. We arrived early so had to wait just a couple of hours for our room to be ready so we had a drink and look around and lunch in the restaurant until our room was ready and our bags were brought up. We booked a junior suite which was really big and gave our holiday that extra luxury feel. I would recommend getting one, cleaned everyday and fresh towels and linen each day. The hotel is very clean and tidy, every area is well looked after. The 3 pools are amazing and very clean and the pool team / lifeguards are very friendly, if you can’t find a sun lounger just ask and they will help. These loungers are very comfortable and we did pop down early to pick out our favourite spots with our towels, some people did this some didn’t, it’s up to you. Evening entertainment is fairly low key but we enjoyed it, they also had the World Cup games on in the big TV room. The gardens of an evening are just beautiful with lots of outdoor seating areas to enjoy. The waiters around the pool are great and a little tip would be to ask one for a drinks menu as one isn’t displayed at the pool bar, you’ll be surprised what is included. I would suggest to the hotel that a drinks menu is presented at the outside bar to make it easier to choose. Beer on draft is a little weak but still tasty and nice and cold, cocktails are a little sweet but simply pick another one to try from the menu or make up your own, we had a few vodka, lemon and sodas which were great with lots of ice. Red, white or rose with dinner was lovely. The food is the best thing about staying here, now we are not fussy so we had plenty to choose from, especially at breakfast. Remember you’re not in England so don’t expect the food to be like it is at home. Try new things, ask questions and you’ll get to taste new dishes. You get a meal in the Italian restaurant within the resort for 1 night during your stay, it’s great and feels spectacular with great views. The waiters in the restaurants are so good, we sat outside for breakfast and lunch and inside for dinner, lots of room and so much choice for food, the salads especially. The beach is very clean and the sea beautiful, have a drink at the included beach bar and enjoy the view. All the staff here are so friendly and will do anything for you, but if course you’re going to get a better service if you tip. We gave 10 dinar to the ones who were serving us every few days and it works well. Didn’t have to move to get new drinks delivered or good service so yeah tips helped but 10 dinar is just £2.50 so it’s nothing. Our our very minor negative would the be the spa, staff at the spa reception were not very welcoming and we had some confusion over a treatment booking. It was sorted but we decided not to use the spa again. The pools in the spa were not as nice as the pools at the hotel and you have to pay. If you want to do some water-sports ask at reception as they have a guide rather than walking down the road. We would like to personally thank are, Guest relations - Zaineb, Reception- Chokri, Outside Bar - Mohedine & Wajih, Pool attendants - Barhene and Wissa, Restaurant Waiter - Arbi and Karim, Fahri, Night bar - Ousama and Mo, plus the exclusive chef Sassi who’s team work so hard to make very meal delicious. Also learn a little Tunisian as it goes a long way and makes it fun.

The Hotel is listed as a 5 Star accommodation/Hotel. I would struggle to give 2 stars!! 99% of the staff were very unfriendly. Floors were not hoovered for days. The whole place could do with a good make over, handles in the lift loose, lights in the lift not working. It was hit and miss whether you got a both towel or bath sheet. I would have thought for a 5 star hotel that the whole service would have been much better. If you are thinking of staying here, good luck in getting a Sunbed unless you are an early riser, normally all gone by 7:30! There is an indoor pool, however this is closed! 3 restaurants, however one only opens in winter! The à la carte restaurant save your time, limited food choice and will have to wait for a refill on your drinks, more like a busy toby restaurant. Our experience of a 11 day stay was actually put on a bad foot from the greeting at reception on arrival, yet again unfriendly and very non informative.

Today I would like to talk about one of the staff members working there. I have only words of praise regarding the hotel itself and our stay, but those aspects can be found in other reviews. I hope this hotel sees this review and considers giving a salary increase to the gentleman who served us for 7 days, both at breakfast in the morning and at lunchtime. He is a very attentive, hardworking, and sociable man. He remembered his guests, their preferred tables, and what each person drank. I have never seen someone more dedicated and faster in their work. Before our glass of water was even finished, he was already refilling it. He is the best employee we have ever encountered. He deserves to be more than just a waiter. His name is Walid Ben Abdull (I hope I have spelled it correctly). We would like to sincerely thank him once again.

Very nice experience Walid Bin Abdullah was very attentive and friendly at breakfast and lunch . Top notch service

The hotel is very relaxing the room is lovely and clean and with 3 of us sharing a room we also have 3 proper beds which has been amazing and we have slept well ! There are a couple of things that for a five star hotel could be improved on like the mini bar only offering water and the lack of alcohol choice also not running out of tonic water also lack of snacks such as nuts crisps etc - however 1 of us travelling is gluten free and 1 meat and fish intolerant the staff have bent over backwards for us offering lots of veggie and gluten free products - I can honestly say the staff here are wonderful - from the happy smiling Arbi who greets us every morning and lunchtime to Aymen who brings the gluten free bread and the lovely ferjani they have truly made our holiday a better stay - the cleanliness is of high standards and the reception staff have also been so friendly and helpful looking forward to returning again !!!

Lovely welcome from reception & offered a premium suite which was lovely & spacious with nice views. Restaurant food was nice & staff very friendly & attentive ( especially lofti). Pools were great with plenty of space & options. Definitely need more sun loungers & parasols ( it was extremely hot) & only way you get a sun lounger is get up at 6am. The main downside for this lovely 5* hotel is the bar. We had to put a complaint in as we kept getting told no mojito till later, but other guests seemed to be getting them. It was addressed by reception & we had no more issues getting them ( even tho we felt the bar person didn’t handle the situation afterwards in a professional manor) Also getting served in plastic glasses inside the bar was a big let down both for cocktails & lager. We felt the majority of the team on the bar didn’t really seem to want to be there & service with a smile was not the best. Shame as the team throughout this lovely hotel were a great asset even the pool attendants where always happy to say hello & help you try & find sun loungers.

We had an amazing holiday at this hotel and would highly recommend it to anyone looking for a relaxing all-inclusive break in Tunisia. The hotel was clean, well-maintained, and offered a great variety of food and drinks throughout our stay. The pools, beach, and entertainment team all helped create a wonderful atmosphere. A special thank you goes to Chokri and Zainab, who were absolutely outstanding. Both were incredibly friendly, professional, and always willing to help with a smile. Their attention to detail and genuine care for guests really made our stay extra special. They went above and beyond to ensure we were comfortable and enjoying our holiday. The staff across the hotel were welcoming and hardworking, and the overall service exceeded our expectations. We left with wonderful memories and will definitely be returning in the future. Thank you to everyone for making our holiday so enjoyable!

One of the main reasons for us choosing this hotel was their publicised a-la-carte restaurant, serving Tunisian specialities and seafood. You could pay to eat there instead of the main buffet restaurant. When we were checking in, I asked if I could book immediately for the next available day. “It is closed for the Summer,” I was told. This was contrary to the TUI documentation, and rather annoying. THE ROOM. We were taken to our second-floor room, which was spacious. To our disbelief (the hotel is 5-star), the room (2213) had absolutely no cupboards into which we could unpack our two cases. There was one tiny cupboard about two foot across (see my photo) with a single shelf. It had space for about 5% of our clothes. By now, you will be wondering why I awarded four stars to the hotel, but… The next day I visited reception, displaying my photo, and requesting a room change. We were almost immediately transferred to Room 2417. What an improvement! It had plentiful cupboards, and an extra room. The sea view, from the higher floor, was very much better. THE FOOD. We took all our hotel meals in the SELF buffet restaurant. There was no bacon at breakfast, in customary accordance with the local religion. The available fruit was excellent: water melon, honeydew melon, peaches, oranges, etc… In particular, the oranges were the best I have ever tasted – around 95% juice. The pastries, croissants etc.., were OK. The cereals were varied, but mostly of seed size. The coffee was from machines that ground the beans – top class! Lunch and Dinner presented a good variation, including plenty of fish. A small minus was that the long-line selection of starters and desserts had very few descriptions attached. You could not tell if one was fish- or vegetable-based. The restaurant was very spacious, with tables wide spaced. The service was good. The BARS were fine, with the main indoors one serving a wide range of cocktails. THE POOLS, BEACH and SEA. The three pools were excellent, including an infinity one, facing the sea. The sun umbrellas were the biggest and best we have ever seen. The loungers had thick mattresses and were delightfully comfortable. We favoured an umbrella location beyond the infinity pool, with a wonderful view of the Mediterranean (see photo). The water temperature of both the pools and sea was ideal at the time of our visit (early June). On most days the Med was smooth as a mill pond. THE GARDENS. I must end with a mention of the beautiful gardens on site. Countless different flowers and flowering bushes/trees. A delight!

Beautiful hotel , really clean our room was spotless Couple of recommendations though lots of food but nothing went together. Possibly some theme nights for food. More seats for bars at night time , another bar would be great at the bottom of the hotel. Some alcohol free lager would be good 👍. Staff were excellent 👌 and would like to give a special mention to Walid Ben Abdllah our waiter for 14 days he was was amazing nothing was to much effort for him , lovely man. Excellent at his job. Had a lovely time would I go back Probably not too quiet for us.

Based on some of the reviews I’ve seen, I think this hotel is quite underrated. But it’s not perfect and I’m not suggesting 5 stars means absolutely perfect but overall I think it does nudge into the 5 star territory. The hotel grounds itself including its specific location are lovely. They are cared for and well maintained. It gives the feeling of a 5 star hotel. Loved our room too - very comfortable, always cleaned really well, was a lovely base for our stay. In terms of during the day, there are a decent amount of bathing options on the grounds together with a private beach to enjoy. I do hate the fact that you need to get your towels down early to get the spot you want but that’s resorts for you. The food generally pretty consistent - not always labelled well but of a good quality. The range isn’t huge but there is plenty enough to choose from. The cocktails and drinks did let things down a bit - they just didn’t feel premium. We loved the Italian restaurant but the Tunisian one wasn’t for us. We wish we got a bit of choice with that restaurant and maybe we are just a bit fussy with our food preferences. But the staff are absolutely lovely! I will say, we did tip after meals and when we had good service - we were told that it’s appreciated when we were being taken to the hotel and I think the staff reflected this with the way they looked after us. Possibly the biggest negatives would be there isn’t actually a lot to do at the hotel so if you get bored easily, you may want to consider an excursion. With this I also think the evening entertainment was limited. But I do think these are minor negatives that didn’t detract from our stay. We had a great time!