RIU Turquoise Mauritius

Disappointing restaurant capacity and poor service It is simply unacceptable that a hotel offering three restaurants has such limited capacity that guests cannot actually book them. Despite being on an all-inclusive package, practically everything was fully booked before we even arrived – and reservations can only be made upon arrival! As a result, we ended up eating at the same restaurant four out of five nights. Even worse was the horrific handling of pool towels. Guests are entitled to one towel per day, but because we were five people staying in two rooms, the hotel somehow couldn’t manage to provide towels for all five of us. We escalated these issues, but the hotel failed to resolve them satisfactorily. These are basic operational matters that a hotel of this standard should be able to handle. Unfortunately, they significantly affected our overall impression and enjoyment of the stay.

For the first time of my holidays experience, i have nothing to complain about. Great experience throughout our stay.

I had a fantastic stay at RIU Turquoise, but I especially wanted to thank Hema from housekeeping. She kept my room spotless every day, was always so friendly, and on my last day at the hotel she surprised me with a handwritten card and a small Mauritian dodo souvenir. It was such an unexpected and thoughtful gesture that really made my stay memorable. Thank you, Hema, for your kindness and hospitality - you are a real credit to the hotel! I was want to thank Dinel at front house reception for his exceptional service and friendly customer service.

I chose this RIU property in Mauritius because I had previously stayed at RIU resorts in Aruba, Mexico, and the Bahamas — including during my honeymoon — and always had excellent experiences. Unfortunately, this stay was completely different and extremely disappointing from a customer service perspective. The hotel itself has a beautiful location and Mauritius is an incredible destination, but the overall guest experience did not match the standards I had come to expect from the RIU brand. The biggest issue was the lack of attention, empathy, and professionalism in handling guest concerns. Simple requests felt difficult, communication was inconsistent, and at times the staff seemed indifferent rather than genuinely focused on hospitality. What made the experience more frustrating was the comparison with my previous RIU stays, where service felt warm, organized, and customer-oriented. Here, it often felt like guests were an inconvenience instead of a priority. I have many negative experiences from this stay that I could describe, but honestly, I no longer want to waste more time dealing with this hotel. I tried several times to speak with the manager, but he rarely seemed to be present at the property. Unfortunately, this may explain the complete lack of guest service standards, training, and professionalism that we experienced throughout our stay. What disappointed me the most was not only the problems themselves, but the apparent lack of concern in resolving them or even listening properly to guests. I understand that no hotel is perfect and problems can happen anywhere, but what defines a good resort is how they respond to guests. Unfortunately, this property failed significantly in that aspect. Mauritius deserves to be remembered for its beauty and hospitality, but sadly this hotel experience left a negative impression on what should have been a relaxing and enjoyable trip. I sincerely hope management takes customer experience more seriously and works to bring this property closer to the standards RIU delivers in other destination.

Had a great experiences with my family was over there for my birthday celebration. My son had a great time at the kids club and and the pool. We would like to thanks everyone and the staff a special thanks to Drishti and Vikish at the reception.

My stay at Riu Turquoise was truly excellent from start to finish. The resort is beautifully maintained, with modern facilities, spotless rooms, and a relaxing atmosphere that makes it easy to unwind. The staff were exceptionally friendly, welcoming, and always willing to help with a smile, making us feel valued throughout our stay. The food exceeded expectations, offering a wide variety of fresh and delicious options at every meal. The restaurants catered to different tastes, and the quality was consistently impressive. The pools were stunning, providing the perfect setting for both relaxation and fun. The entertainment team also did a fantastic job, organizing engaging activities during the day and enjoyable shows in the evening. Overall, Riu Turquoise offers outstanding value for money and is an ideal destination for couples, families, and friends alike. I would highly recommend this resort to anyone looking for a memorable holiday and would gladly return in the future.

Stayed here for 10 nights with my husband and son. The hotel is in a beautiful peaceful location with stunning beach. Rooms are spacious and very well maintained with daily housekeeping. The whole resort is stunning and very clean with beautiful well maintained gardens and pools. All the staff here set this hotel apart from others, they are all cheerful, attentive, helpful and clearly want you to enjoy your time there, they really do make the place! Special shoutouts to Yasseen (reception team) Fatima and Juliet (restaurant) John (bar staff) and Darren (entertainment team) thanks for exceptional service and for making our stay fantastic, we could not fault a thing. We can’t wait to return!!

Had a great time with my friends. Service was very good.Check in staff very helpful. Food was great. One Mr Yassin was of great assistance. Will come back.

Exellent moments,services good,staff very kind and nice any where

We went there because all hotels around morne were fully booked in our dates and I understand why not this terrible hotel. Starting by the welcoming with unprofessional staff. The level of hygiene is so poor around the pool, the restaurant and the chef's uniforms oh my God! The coffee machines are also dirty and sticky. The food is horrible horrible not even 2 stars hotel. How can you serve frozen burger and nuggets in main restaurant (the cheap supermarketones)? During all meals! All Bakery was also from supermarket (cake croissant...) nothing is fresh home made. You find margarine instead of butter. Even in other bars and snack restaurant they offer same cheap food from supermarket! The desert is the disaster. Everything is so cheap and so disgusting (the juice oh my God even my kids they were disgusted). We never came across any supervisor or manager. Animation is so poor runned by unprofessional team. Kids club is also a fake. Horrible horrible and charging same as the very good hotels around. To avoid.

We spent 11 nights at the hotel and had an absolutely wonderful stay. From the very first day, we felt truly welcome. The staff were incredibly friendly, helpful, and always smiling. The rooms and the entire resort were spotless and very well maintained, while the beautiful beach made the experience even more special. The food was delicious, with a great variety of dishes and something new to enjoy every day. The cocktails also deserve special praise – they were perfectly prepared and always excellent. A very special thank you goes to Kevin, who served us at the hotel bar. He was always welcoming, kind, and professional, making every visit to the bar a pleasure. Thank you for the great atmosphere and the amazing cocktails! If we could suggest one improvement, it would be to create a charming outdoor playground for children, perhaps nestled among the palm trees, as well as an indoor playroom with a ball pit or similar attractions. It would be a great option for families on rainy or windy days. Other than that, everything was outstanding. We truly enjoyed our stay, and we will definitely recommend this hotel to our family and friends. We would love to come back!

Absolutely flawless stay from start to finish. From the warm welcome at check-in to the last goodbye, every detail was perfect. The room was spotless, spacious, and had breathtaking views that made waking up a joy. Staff were genuinely attentive without being intrusive - Food was restaurant-quality, fresh, and varied. The pool, beach, and amenities were immaculate and well-maintained. Service, comfort, and atmosphere all exceeded expectations. I’ve stayed in many hotels, but this one sets the standard. We go there every year for our Birthdays and already 3 years now. Everything was perfect. Can’t wait to come back. 10/10, highly recommend!

All staff was helpful and very good manner with clients

Had such a lovely time at this hotel, honestly couldn't fault it! The food was gorgeous, the staff were so warm and friendly, and the views were just stunning. The beach is huge and really spacious too. The evening shows were great fun, and there was loads for the kids to do. We were there with friends and their little ones, and they absolutely loved the kids' club, plus that lovely little park just outside. A massive shoutout to Zaid (assistant GM) what an absolute gem of a person. He's so lovely with the kids, ours were completely smitten with him and wanted to say hello! He was also brilliant at sorting things out quickly whenever we needed anything. Oh, and our room my husband and I were on the second floor in Turquoise, and the view was honestly out of this world. Would 100% come back!!

I had a wonderful stay at Riu Turquoise. The room is modern, clean and well maintained. The staffs were friendly,professional and always willing to help. The foods offered a good variety, swimming pools, beach access and entertainment activities were enjoyable. Location is outstanding, overall i had a great experience and would highly recommend this hotel to anyone.i look forward to returning in the future.

Spotlessly clean, staff are friendly and welcoming, animation team super fun and hard working, pool bar staff simply awesome

Several times i went to Riu, but this time i was upset. We need to complain several as we were not getting hot water and we have a kid with us. After complaining someone came to check after some time we got hot water but again stop getting hot water. We called around 4-5 times even though walk to the reception to complain. Unfortunately hot water was only temporary. Feel disappointed.

Hello... this is our second time stay at the hotel. we are very pleased overall, from start to the end. the atmosphere is very pleasant and staff members are very friendly, everyone from the higher level to the lower ones, everyone was very helpful and friendly and warm. we felt very welcomed and at ease. our room was well set, facilities top level, cleanliness at its peak always. we slept more soundly than in our own home to be honest, not a single noise, not even when there are night events or when there is music around the noisy zones, we did not hear anything from our room. Everything is well set and provides ease during our stay. Outside always very clean, grasses well trimmed, outside maintenance perfectly done, beach front clean, swimming pool areas very clean, restaurants high maintenance, they always cleaning every table every seat, changing every dirty napkins or sheets or whatever, high level of hygiene inside and outside, they make sure everything is set to give us comfort. A five level rating is very low for me, I would totally give 20/5 for their standards. We will definitely go again and again and we were very sad to leave. We talked to our friends and surroundings about the hotel and its accomodation and everything. Everyone is very nice and helpful, they always do their best to help us or provide any kind of comfort. Outstanding maintenance. One of the best. Keep it up team.

Had there a very good time. Hotel is clean, very beautiful with the Mountain in the back of it and the staff is really friendly. Espacially the Entertainment for Kids. The Animation crew was so nice and friendly and made everyday a good day. Ahja and dont forget Calu 👍 Only thing annoying is the huge amount of kite surfers, which Surf everywhere , even 30cm to the beach so u dont feel really Safe bathing there and the Full beach and view is full of Dragons, what was quite disturbing.

Stayed here recently and was happy with my choice. The location was convenient, the room was spacious enough, and everything felt clean and well looked after.

We book for a big family of 15 persons, we had a great experience, we were approched by the staff to ensure service satisfaction was met,the room was clean and spacious.The staff went above and beyond.We met Mr Vivek who was very friendly and approachable to ensure our stay was 5*. Thank you Riu,see you soon.

We had a very enjoyable family stay at Riu Turquoise. The hotel was clean, the food was excellent, and most of the staff were friendly and helpful. The bar service and kitchen were outstanding. The only reason for 4 stars is that we felt a little rushed by a server during dessert, and we were disappointed that no complimentary birthday cake was offered for our son's birthday. Overall, we had a great experience and would recommend this hotel.

Riu hotel bel ombre all inclusive offer Excellent food and very good staff😃👌 Recommended to go 🔥😉

Nice hotel but had a very disappointing time. Forgot 2 pairs of branded shoes in a room occupied by my boys. Had to call several times to have assistance. Only one pair is found when both pairs were in the same room. Hkp says only one pair is found. I believe they stole the brand new branded shoes. The lost and found policy is useless according to me. There is no integrity at all in staff. Had to send several mails to get the room checked etc. Very shameful for doing such a thing. I advice people to watch out for their belongings at Riu turquoise. No integrity at all. Shameful.

I'm British-Mauritian with obviously a brown skin complexion . However, I never knew that my own country would betray me in such a way this hotel did. For starters, let us address the elephant in the room or around the whole hotel... The smell was horrid on the 2 days I had to survive there, YES survive , I assume the septic tank is broken and even then it is a wild guess because no staff or anyone really seemed to address that disgusting smell. When we first checked into the hotel we were told the parking was full and were told to park outside the hotel. This is some mumbo jumbo of a level I never saw as the whole point of a hotel is to ensure security. When I asked the security guard why on earth such a thing can exist he said it was a common occurrence. We own an electric car and since Le Morne is a very isolated place and far from my home we hoped that there were electric chargers readily available for us to use. Now the good news was that there was... However they were taken up by non-electric vehicles???? Finally, after that parking fiasco and exasperation that we will face the possibility of having to find a super charger on the way home. Lo and behold we entered a hotel with a queue that took us at least 1h40mins to get to our rooms. Now in all the other hotels I visited (Ravenala altitude and Zilwa) we were usually guided to our rooms with our baggage brought to our rooms. Not only did we have to guess where our rooms were, but we also had to carry our luggages up the stairs in an already exhausted state. We went downstairs to have some snacks and drinks to start the afternoon but already we could see the long queues for anything to eat. Food disposal was a huge issue since there wasn't any system in place leftovers such as plates , food and others could be seen everywhere attracting flies and rodents even in the middle of the night where I would see a dog and cat just casually roaming around the hallway of my room which was on the 1st/2nd floor. While leaving food around the hotel is questionable it really becomes a problem as it could cause harm to the beach and the ecosystem around it. Additionally the lack of lifts is also a huge issue as I could see a lot of families bringing their parents or grandparents on wheelchairs. The same logic could be even applied to parents transporting their kids on buggies. Now we get to the sports bar. The service was nice and the servers were friendly. The issues I had was the fact that there is only 1 billiard table clearly begging for a cleanup and with a broken cue stick. Since it was the only attraction some people would hog the table from 4pm to 3 am which shows either more tables should be added or a system must be put into place. The pool is probably a bio-hazard at this point as I went for a late swim and honestly the amount of snot, Phlegm & tic tac I saw while swimming I knew this was basically a breeding pool for an illness and my luck didn't disappointed me as I fell sick the day after I left the hotel. The food served at the all you can eat buffet was very non-asian friendly as a Telugu (an ethnic group in hinduism ) I was concerned how some of the foods such as pork or beef were placed so close to the chicken, duck or even vegetarian food and people cross contaminating said food which is a clear violation of my faith that I follow within. Also the lack of chicken or lamb made it hard to choose food around the buffet and sometimes it would take a good 15 minute search just to put something appetising on our plate (the lack of proper labelling also didn't help as sometimes I could see a clear pink juice labelled as orange juice for crying out loud). Then we have the Sega auditorium which is ironic by name as I didn't hear a single Sega song but I gave it the benefit of doubt as sometimes there are different themes. However, My room was placed near the said Sega location meaning I couldn't relax a single bit till It was midnight. The whole reservation for the restaurants such as the steak house should not be expected to be booked in a month in advance. If it was the main attraction I would argue otherwise but most of the best steaks in Mauritius are walked in or at most 1 day in advance which is a big stretch in our culture. Finally, the cherry on top is the subtle racism towards the Mauritian folk , at first I thought it was probably me being on an off day where staff were just burnt out which I would totally understand but while reading the reviews and my own experience I can agree there is a bias towards Mauritians. Since I can speak good English I would notice that sometimes I would get better service just by speaking with a British accent and the immediate eye roll if I started speaking Kreole. This was apparent when I was packing the room locked us out at 11am instead of 12 which again I still gave benefit of doubt (as you can see I really bit my tongue) so we were a bit late (10 mins to be precise ) and we were just waiting for my dad to get the car to the front of the hotel to go home when I was met with a cleaner threatening me to kick me out of the hotel and calling security because apparently I was "hogging" the hotel. This was the last straw for me to write this review, at this point I would argue that the whole experience could be due to racism which I hope it wasn't but these "coincidences" tend to make me doubt myself. While I do have pictures of the things I mentioned, posting them would serve nothing as at best I would probably get a corporate reply saying we were sorry and we will try to do a better gimmick they already have on auto-reply. If you're European and visiting this hotel it would probably be splendid but as a Mauritian speaking to my fellow Mauritians trust me there's hell and then there's this. The one star is the lone star because anything good about the hotel was outside of it as I felt back on my home turf after visiting another planet hence the title.

I enjoyed the stay and will Def come back again. Food entertainment room pools were amazing. You will not regret your stay there. Just fantastic ❤️

We were very satisfied with our stay and truly enjoyed the warm atmosphere throughout. The staff were helpful and always ready to assist. I would like to personally thank Mr Bissou and all the staff from Restaurant Lagauette, who made my daughter feel very special during one of our dinners. Their professionalism truly reflected the wonderful Mauritian hospitality, and it was clear that all guests were treated with the same high level of care and respect, whether tourists or locals. We had a lovely experience and would happily recommend this hotel to others. We will surely return again with our family. Thank you. Regards Khodabocus from Mauritius.

It was very good however I must say that the pools weren’t deep enough, even the adult one. Moreover, one of my family was hurt during check-in by one of the queue poles which fell down on her foot. What is disappointing is that the staff did not even bother asking if she was okay even when she was hissing in pain. Overall great stay but would like an ounce of concern from the staff.

I have been a loyal Riu customer for years. I was introduced to them 20 years ago and have been all over the world and enjoyed their hospitality (Mexico, Caribbean, Asia) and when I selected Mauritius as my vacation spot this spring, I knew I had to book a Riu. I am a solo female Canadian traveller that wanted something exotic, relaxing, and restful. Unfortunately I only managed to get exotic from the Riu Turquoise. Check in was simple, easy. I arrived in the morning and my room was not available until the afternoon, so I enjoyed breakfast and explored the resort. I emailed ahead of time and asked if early check-in was possible and told no as the resort was fully booked. ROOMS Initially I was given room 0002. The room had excessive noise outside in the hallway (carts of plates, etc smashing around), lobby music due to how close to the lobby it was, kids screaming all day and night as they run up and down the halls, and when you sat on the balcony, there was zero privacy as you faced the lobby and stared at people directly across from you. I told the Riu after the first night I was unhappy and they moved me to room 1130, where further issues occurred. This room was much further away from the lobby which prevented (some) of that noise and the balcony overlooked a quiet road. However, the A/C does not work and hasn’t since I was moved into this room. It is constantly 25.5*C no matter how low I set the thermostat. The second night the A/C unit started making such loud noise that it woke me up out of a dead sleep and scared me. I had to grab hangers from the closest and hit it several times for it to stop, which it did. Every time I reported the A/C issue I was told “someone will come take a look” but it was never fixed. Today the entire resort had no A/C for several hours and there was no communication with guests. With my second room, I was put between two rooms that contained young children, that cried for extended periods of time all day and night. There was no getting away from the sounds and when I requested to move for the sound and the A/C, I was told the resort is fully booked and to check back in a few days. I did not end up getting moved and instead had to sleep with earplugs and the ceiling fan on. Otherwise, the beds are comfortable, the ceiling fan is nice considering my A/C does not work, and the rooms are cleaned daily. The shower had good water pressure and was spacious. FOOD The food options at the buffets are delicious. I have never had an issue with food at any Riu. The only thing I could suggest is more fruit variety. If you enjoy mousse for a dessert, each day they had a new and delicious flavour. A tip for people: eat INSIDE, not outside. There are more staff to guest ratio inside (ie I would have a sip of water and they would ask if I’d like more, took away plates immediately, etc) whereas outside you had one overrun server dealing with massive sections. Tonight for dinner I sat outside and I never had any drink refilled once and the server put all their attention into a large group rather than dealing with other guests, but it was not their fault. They need more assistance in the outdoor section. Another tip: go right when the food starts (breakfast is 0730, lunch is 1230, dinner is 1830 for a decent seat and the best selection of food. The kids made the dining experience environment miserable as they were constantly making sounds and parents did not have them mind their manners. No fault of the staff or resort, but nobody stopped when they started running around, touching food and putting it back, etc. It was gross to watch and I’d hate to see what happened when people weren’t watching. POOLS The pools were extremely busy and the one with the pool bar requires you to get a seat early or none are available. The swim up bar was nice, but you are not able to order all drinks offered on the menu as they ran out of certain juices and alcohols. There was an adult-only section and it was never enforced for only adults which was frustrating. Kids would be yelling, screaming, splashing, and showing zero respect for the adults in that designated space. Adults had such a small space to enjoy and it got ruined. There was a second, smaller pool with no bar that I would recommend for a more peaceful experience. There were more chairs and you do not have to be out early to claim a chair. There were also views of Le Morne right from the water. BEACH The beach is massive. There are almost two sections, one that overlooks the mountain (more chairs, shade, gorgeous views, quieter, but not the best swimming) and the other side where the water is that picturesque blue and excellent for swimming. It’s lovely having a variety of two different beaches at the same resort. At times though, they were dirty with cups sitting out, limes (likely from tequila shots?), and plates of food. GYM The gym was small but had a good amount of equipment for a workout (lots of cardio machine options, weights, some weight machines), but every one in a while, a child would run in and ruin the environment. Nobody ensured they didn’t come in and parents did not care that their kids were rude and disruptive. ENTERTAINMENT I did not get to any shows. Overall: * I would spend the extra money and go to the Riu Palace next door to avoid children at all costs. * This resort has potential if kids were forced to abide by rules and respect food, space, pools, and loudness.