RIU Tequila

Eighth time here for a cheap holiday. This time it wasn't exactly cheap. Our first time here was 18 years ago. Nothing has changed. This time there was 500 tons of weeds on the beach, not their problem, just ours, Its a 4 star if its your first holiday.

We went for 2 weeks from 23rd of June 26. I will only stay in Riu hotels going forward. We absolutely loved everything about this hotel. The staff especially Alahandro our cleaner were just amazing. The facilities are brilliant and the food is fantastic. Going to book Riu palace in Punta Cana for next year because we loved the experience so much.

Stayed for 2 weeks and although we had a great time there were a few issues with the hotel. First thing we noticed was there is no privacy when using the shower which is not ideal if you are not travelling as part of a couple, had to improvise and use towels to cover. Easy solution, just frost the glass. Our rooms also had a problem with flying insects (? ants/small wasps) was supposedly treated but happened again a day later, came back to our rooms and both rooms were covered in them, our family had to move rooms at midnight, which wasn’t ideal. Our other rooms were okay but did have a normal ant nest within the balcony wall cavity, spoke with reception in the morning and the lady was quite dismissive initially however I was offered another room change but opted to try and treat it. A can of ant spray was brought up to the room and we had to treat it ourselves, the stuff worked thankfully after spraying most of the can down the hole. Didn’t let this spoil our time there though. Food at the buffet restaurant at breakfast had a good selection and had everything you needed to make most types of breakfast meals but as with all buffet restaurants does become repetitive, you just need to be creative with it. À la carte restaurants are okay, very noisy, can barely hear each other and menus never change. Really more like themed buffets. The main reception area and where the shows are held needs air con as it’s really hot unless you get a table right down the front, but got to be quick for those as always taken early. Sports bar is great for cooling down and has brilliant service from the two women who are always on at night, sorry didn’t catch the names, as you were always so busy, but they are outstanding! Also, the entertainment team are amazing and really work hard for the shows, loved the aqua aerobics too - great fun, shout out to Daniel,Allan, Alfredo, Kayla and Nolberto. Rooms are in need of a wee update but are kept really clean. Stayed away from the pool with the bar after reading other reviews, it was always really rowdy and did see it closed and cordoned off once.Don’t think I would ever stay again as much preferred the Dreams hotel in Playa Mujeres. I would also avoid eating at the RIU Yucatan beach restaurant as walked by on way down to the beach and birds were eating the food laid out before it opened, they fly about the whole restaurant and staff do nothing to deter them. Definitely recommend Xplor if you like to have a more adrenaline filled day out but be prepared for lots of walking. TUI reps Luke and Tamara were also great, with advice and help when needed.

What a fantastic holiday we had . Our first time in Mexico and the riu tequila and we are already looking into coming back . Front the moment we arrive until the tranfer back to cancun all the staff we interacted with we so polite and helpful. Our rooms 1411/1412 we spacious and always cleaned and minibar stocked daily . The hotel and its grounds are so well maintained and always looking great . Food choices all day were plentiful and always tasted great . We visited all the alacarte restaurants and were really impressed with the food . The pool bar was the eye opening and we had many a really great day drinking and dancing in the pool . Special thanks to the buggy driver taking us to the beach always smiling and the chicken horn made us giggle everytime. What can I say about the white and neon party other than wow wow wow . If I have to put 1 down side it would be the evening entertainilment abba show . Not the worse we have overseen buy any stretch of the imagination but was not as good as the other nights. That was the only negative thing I can say . Riu tequila you will not see the last of us thanks for a amazing 2 weeks can't wait to return

Just returned from 2 weeks at RIU Tequila and really enjoyed our holiday, far exceeded our expectations after reading some reviews so please don’t let them put you off. Everything we asked for we received, thank you Tequila. The staff are really friendly and helpful, there are too many to name them all but special mention for Alesandro (Sandy in Grease),Leydi with the drinks trolley and Luis from the Coconut bar. The rooms are large and comfortable and cleaned daily, fresh towels and bedding when you require. Plenty of food choice, something for everyone. We visited all the speciality restaurants, except the Mexican, and enjoyed all of them. The hotel isn’t situated by the beach but it’s only a 5 - 10 minute walk or take the shuttle buggy. The sea grass at this time of year isn’t good but it’s a natural problem and efforts are made to clean it up. Definitely hope to return in the near future with friends. Tanks Tequila for a lovely holiday.

Great holiday staff excellent shame about TUI had a medical incident at home TUI failed to get me home so I had to use a different carrier

Spent 10 nights here. The room was big and had everything you need, although it was a little bit dated. Room was cleaned every day, but the complimentary fridge was not always replenished, had to ask for more water. The main restaurant was well stocked for breakfast, lunch and dinner. The 3 separate restaurants were nice, especially the Asian and steak house. My only comment would be they closed on ad-hoc days without notice, which was slightly annoying. The evening entertainment was certainly lively and quiet entertaining. However, there was nowhere you can go and have a quiet drink and chat. Even in the separate sports bar you could hear the entertainment. Could really do with an area/bar that is away from the evening entertainment. Staff in all areas were really pleasant and helpful, could not fault them. Overall this is a good hotel, but if you want some peace and quiet this is not the place for you.

I visited this lovely hotel 2 years ago with my son for his 40th birthday so decided to come back here for my honeymoon. The only gripe I have is no effort was made for our honeymoon to acknowledge it despite me emailing several months ago and asking for the same ground floor room I had before. Instead it was a higher level room which I can’t use because trouble with my legs. There was a card in the room but was addressed to someone else and for a birthday lol. Same quality of cleanliness never wavers, such hard workers along with all the staff in the hotel. Room is so lovely and cool, a much needed reprieve after being in the hot sun. Drinks were nice most of the time. I didn’t think the other restaurants were that great this time around. The Chinese rice tasted like tobacco ! The in house wine is ghastly but these are just my opinions, the main restaurant made up for it with consistently great food, always something for everyone. This is our last day here, we’ve had a fantastic time with amazing weather

It’s long way to the beach, 800m, that we didn’t know. Our AC was bad all the week, not reaching the cool temperatur we wanted, always showing 25• Celsius. We complaint and they sent the “technician “ 3 times to our room, said it was fixed and the problem remain the same. The food and choices of food is excelente, best I’ve had in hotels. Well cleaned rooms and staff is very nice. They made us check out early at 12h when the bus was only at 15.30h. So we couldn’t go to pool or beach. Can’t understand why would we check out 3.5 hours before we departed. The WIFI is not good

Absolutely loved this hotel . Staff all amazing i never saw the issue about the so called pissy pool . 2 weeks their and no sick and it was loud but never any issues . Ladies behind the bar work their socks off always with a smile and the cocktails were amazing .The restraunts are fab im coeliac and they catered for my needs not 1 issue and always served with a smile .Rooms cleaned and stocked well .gym needs maintaining and upgrading but was still workable . Use of other hotels and beach was a massive plus point . Yucatan helped my partner to organise a meal for him too propose at sunset . So any gents just ask as them they will help you make the moment extra special for your lady . Tequilla is a short walk too a few shops ,starbucks and a bar and a cheap taxi too 5th ave and walmart . We will definitely be returning next year too get married in the beautiful spot we got engaged . Dont listen too the reviews make up your own minds dont just listen to the negative petty reviews ☺️💖

Just spent a week here with the family and what a fantastic week it’s been. Great hotel, big but not too big. Food and drink excellent, really liked the concept of not booking restaurants and just turning up, if there’s no tables you get a buzzer and they let you know when one is free, there was 6 of us and we never had a problem. Hotel caters for everyone and staff are really friendly. If you want party filled days head to pool bar or activity pools, if you want a quiet day head to big main pool. Beach is 5 minute walk or get on the little trolley bus, very welcome breeze on there, expected the seaweed but the hotel does try to clear a path so you can access the sea. Cocktails were lovely and bar staff extremely efficient. Entertainment really good and evening programme varied. Party night was such good fun. Weather was perfect even though weather app showed rain every day we didn’t see a drop. All in all a great week and we would all return tomorrow if we could

We stayed at the Riu Tequila and, unfortunately, it just wasn't the right hotel for us. The rooms were quite dated, with damaged furnitures, and we had ongoing problems with the toilet not filling properly, meaning it often wouldn't flush. There were also no proper facilities in the room to make hot drinks, which was disappointing. The pool area wasn't always very clean and could become quite rowdy at times, although I never really experienced the lively party atmosphere that had been advertised. The food was the biggest disappointment. It was repetitive, often served cold, and there wasn't much variety from one day to the next. There were only a limited number of restaurants, and on several evenings some of them were closed without any warning, leaving even fewer dining options. The evening entertainment was also lacking and didn't live up to expectations. There wasn't much going on, and it certainly wasn't as enjoyable as I had hoped. While the staff were generally friendly and polite, I did feel there was a strong expectation to tip for almost everything. It often felt as though staff were waiting for a tip, which became uncomfortable after a while. Overall, I left feeling very disappointed. Although the staff were pleasant, the dated rooms, maintenance issues, disappointing food, limited dining options, underwhelming entertainment, and constant expectation to tip meant the hotel did not live up to my expectations. Sadly, I wouldn't return or recommend it based on my experience.

NEVER BOOK ANYTHING HERE. THIS WAS THE WORST EXPERIENCE OF MY LIFE!!! I was wrongfully thrown out of this hotel for absolutely nothing. They accused me of something I did not do, and when I asked for proof, they gave me NOTHING. Instead, they just called the police on me. While I was being taken away, they went into my room without me there and went through my belongings. After that, several things were missing: a Louis Vuitton wallet, an Apple Watch, a PowerBank, a MacBook charger, and other charging devices. All gone. I then spent the night in a Mexican jail. I was in complete shock that nobody wanted to deal with the situation properly. They just threw me behind bars and nobody would even talk to me. I had to reach out to the Consulate, and thankfully someone there got me out. After that, I went back to the hotel and asked for the camera footage. They refused to give it to me. I asked for the name of the person who supposedly complained. They refused that too. I asked for an inventory of the belongings they had gone through. They could not provide that either. They could not provide ANYTHING. I am still waiting for a response and they are not answering me. Please, someone deal with this. This was honestly the worst experience of my life. You are a horrible hotel and places like this should not exist. I am still waiting for a response from the hotel. They are not answering. They hang up the phone. They do not reply to my emails. Will someone please do something? Why is this hotel not answering me?! ANSWER ME ALREADY AND SEND ME THE INVENTORY OF MY BELONGINGS AND RETURN MY MONEY!!!! Booking No. 917001346400

First time here hotel grounds are lovely ,staff fab nothing is a problem they all work extremly hard and always have a smile on there face. Pool areas are dirty never seen anyone wash the area down either at the start or end of the day .pool bar or should i say piss pool is full people getting drunk being sick and fighting witnessed a few get pulled out they were that drunk they couldint stand . Food was the same everyday and never hot if you like chips hotdogs and burgers you will be fine . Friday night is party night if you like a good fight then you are in for a treat . Would not return its not for me we did enjoy our holiday despite the above .

First time in Mexico will definitely go back this hotel was amazing and had a great beach which wasn’t too far away or you could get the golf buggy which goes to and from the hotel to beach. It is a very lively hotel always something going on and has its own nightclub if you like to stay out late. We were in a ground floor room which was lovely cleaned every day and fridge restocked every couple of days and had a coffee machine and bar optics and a free safe and an iron and ironing board. The food and drinks are all great i don’t know why people complain we went to the Chinese restaurant no problems getting in and it’s a buffet restaurant, the steak restaurant was more busy we had to wait about an hour but it was fine it’s a set menu which was nice. The pools are okay no problem getting a sunbed but we didn’t go the swim up bar pool as it had a very bad reputation. The entertainment team and all the staff are all amazing and very hard working. This is definitely a party hotel they have neon party and a white party which were really good. It was definitely worth the money!! Ladies if your taking a hairdryer check the voltage I took a shark flex style and it wouldn’t work as the voltage was too high.

First time to mexico& the riu tequila tp celebrate our 10th wedding anniversary did not disappoint,when we arrived reception staff very welcoming and explained everything in detail,we arrived to our room the had put balloons&bottle of tequilawhich was a nice gesture so thankyou for that,oom was ok but to many stairs to get to room next day we got moved closer to reception &pool area.The staff can I just point out can not do enough for you and they work so hard to please everyone, food was always plenty and always fresh&hot,loved the salads&soup delicious 😋 ,Can I say a special mention to the young girl diana at the sports bar what lovely girl always friendly,caring ,polite always remember what you drinked. We wanted to thank all the staff for a memorable holiday and will definitely be back next year,we have travelled all over the world and this has to be one of the best hotel run very well.See you's next year.mr&mrs walker room 206

Pools were never cleaned I got blisters every time I went in and ear infection

I went here 3 years ago and loved it had zero complaints this time we have went I felt it’s went down hill we could not even sit in the swim up bar people eatting in the pool been sick and other things I don’t want to mention We also seen so many people getting very very drunk in that pool and still getting served We seen more of security mangers TUI rep throwing people out like it was spring break I felt like the staff would wait till someone hurt them self or someone befour doing anything to these people drinking tequila all day especially in 30 degree heat After the experience it’s sad we won’t be back for 3rd time

Location is lovely, the atmosphere is really nice and friendly, nothing to much for the staff, real party atmosphere, but its also very relaxed, the rooms are massive, exceptionally clean, amazing value for money, would definitely recommend, would go to this hotel again, without hesitation.

We had a wonderful stay at Riu Tequila! The food was absolutely delicious with plenty of options for everyone. The beach was gorgeous, with soft white sand and beautiful turquoise water. The resort grounds were amazing—very well maintained, lush, and full of tropical scenery. The staff was friendly and hardworking, and there was always something fun to do. Overall, it was a fantastic vacation, and we would definitely love to come back!

I came here in 2024 it was great, I met my friends from France here in 2026...its a very big difference from the first visit...Rooms are very dirty and the standards that once were are not anymore..will not be returning here to the cocroaches

Out here at the moment, what can I say, absolutely fabulous hotel from the staff to the food and the entertainment. We've had the unfortunate event of my wife being taken ill and needing to be hospitalised. If it wasn't for the help and care of Ana Sophia Moreno from the hotel management and the reception staff I would have felt very isolated. I can't thank them all enough and hope we get to enjoy the rest of our stay.

We had an absolutely fantastic stay and would rate this hotel five stars without hesitation. The food and drink were genuinely some of the best we’ve experienced at an all-inclusive resort. The à la carte steakhouse in particular was excellent, and across the nine nights we stayed, we didn’t have a single bad meal. There was so much choice at breakfast, lunch, and dinner that it never felt repetitive. The staff were outstanding throughout our stay, always going above and beyond to make sure everything was perfect. Their friendliness and attention to detail really made a difference. We stayed in Block 28, which is towards the back of the hotel, and it was incredibly quiet. Before arriving, we had read a number of reviews mentioning noise at night, but we experienced none of that at all. It was completely peaceful, and we had a perfect night’s sleep every night. A big bonus is that you can also use the facilities at the nearby sister hotels, which gave us the option to enjoy the beach while still having access to great amenities, as this hotel is set slightly back. The sports bar was a great spot to watch football, and the drinks and cocktails across the resort were consistently excellent. We honestly couldn’t find a single fault with the hotel. We travelled as a couple on our honeymoon, and it was a brilliant experience from start to finish. That said, it’s also somewhere we would happily return to with children in the future, as there was plenty going on for them. The entertainment team were fantastic, with a special mention to Gustavo over at the neighbouring hotel, who really stood out and made some of our mornings with the classes he ran. This was our first time staying at this hotel brand, and it’s safe to say it won’t be our last. It has set a very high standard for future holidays. Thank you for such a memorable stay.

In 2025 we spent a week in Cape Verde at a Rui Hotel via Tui. It was amazing and we had a great time and realized that Rui Hotels were the company for us. So when we looked at our holiday for 2026 we wanted to go with Tui / Rui again. We looked at Mexico because it was a country we hadn't been to before together so Rui Hotels in Mexico here we come. From Airport to Hotel the transfer was fantastic, no worries at all. Check in was brilliant and fast, suitcases taken to our rooms, no dramas there. We arrived late afternoon, so pretty much in time for dinner and both of us were fairly tired from the 10 hour flight. We went to the Steak house, ate and went to bed. Location Amazing grounds, wildlife and birds everywhere. For the first few days seeing Coatis walking around was a great thing to see. After that you realize they probably have a drink problem, because they are after your drinks. Don't get me wrong they'll have your food too if you're more than 10 centimeters from it. I literally had to wrestle a plate off of one that another guest had left on their sunbed before the guest disappeared. Which is pretty much what its like here. Rubbish left by humans, plates with half eaten food, drinks just left everywhere, even with staff constantly moving around picking them up. Pools There's 5 pools. A larger main pool, a sports pool where the activities were done every day, a pool of the same size nearby. a small kids pool with a slide and then a pool with a "swim up" bar, tables and stools just under the water. The other pools, absolutley fine. The "swim up Bar Pool"....didn't even get in it. People seemed to sit in here all day, and I wondered when they would every get out to use the toilets about 20 feet away. Always loud shouting coming from the English / American's sitting in the pool all day every day. One day someone even couldn't be bothered to get out of the pool to throw up, which meant it closed for the rest of the day. Lots of sunbeds everywhere, but mostly covered in towels left by people who had gone to the beach. Some days we never saw a single person come to towels left on the same beds every day, and this was a regular occurrence. Come 9am there'd be no sunbeds left with people wandering around trying to find somewhere. Dinner & restaurants Main restaurant was great, amazing selection of food, plenty of places to sit down. Very clean and just couldn't fault it. LOUD...VERY LOUD! Steak house Nice food, not the best but ok. Probably our favorite was the Mixed grill for two. If you didn't get there for 6pm, you'll be waiting around an hour to get a table. And its only open until 9.30pm. Remember I said previously when we first got to the hotel and was able to walk straight in? must have been a glitch in the matrix that night. LOUD...could barely talk to each other without shouting. Italian Worst of the bunch, food was not very italian. Wasn't very busy due to this but was still noisy. Bamboo Chinese restaurant which was the same buffet food every single day. You could get this at the main restaurant so didn't see the point of this restaurant really. again...LOUD...could barely talk to each other without shouting. Rooms Our room was in the "500" block, ground floor. The room was beautiful and we enjoyed seeing the different towel animals that Alejandro made every day for us. This guy is just the absolute tops! The problem with our room, was that other guests for the 4 or 5 blocks behind us, had to walk past our room to get to their own, so the foot traffic was alot. We also had a Coati (or multiple) that liked to sleep on our pool towels during the night. He (or she) would pull them off the towel rails on our little terrace, onto the floor and then go to sleep. So every morning we would wake up to find a coati asleep on our towels or asleep on our chairs, which our terrace would also be used as a toilet by said Coati. I also hoped it was just "mud" that the Coati had left on the white walls and not the gross alternative. Poor Alejandro who cleaned it every day. Other Guests This is where the Hotel falls off a very high and sheer cliff into the hotels long forgotten for me and why I wouldn't ever go back. The other guests just totally ruin it. So maybe I overlooked what to expect from a hotel called "Tequila", but we had booked a 5* all inclusive Rui Hotel, so was looking forward to a platinum experience. This Hotel was loud, pretty much 24 hours a day. Lots of noisy drunk guests shouting, playing drinking games with other guests during the day while the pools were open. The restaurants were loud, we really struggled to hear each other, and on more than a few occasions my wife got the hump because every time she was trying to talk to me I kept saying "huh?" which was obviously MY fault for not being able to hear her...Ha Ha! But the worst part for noise was at night. Pretty much every night until around 3am people were shouting, drinking around the pools, playing their own music, one night I was kept awake by a group learning to dance with each other right outside our terrace whilst blaring music. It was just horrendous and with 4 days left of our stay I was ready to go home by this point. I just did not want to stay there anymore. Some neighbors with a small baby next to us were moved due to the constant noise, I hope they found somewhere in the grounds that enabled them to get some sleep. We complained about the noise made by other guests to reception, which basically didn't go anywhere. We then complained to our Tui rep, who said they'd sort it....nothing happened. Days later of more inconsiderate guests we complained to the hotel again and yet again, nothing was done. So pretty much our second week was just trying to sleep whenever we could in between all the noise. I was expecting so much more from this hotel and have been seriously let down. I'm not sure I can even stay at another Rui after this. Even in the first few days of this trip we looked at Rui Hotels elsewhere in the world for 2027, but I don't think I can do it now. Some people will think that this is just an unlucky trip for us and that others may not have this issue, but I've seen on other reviews (on different dates) that we have not been the only ones to complain about how noisy everything is and how inconsiderate other guests are. Looking to have a quiet break away? - you will not find it here. Looking for a platinum experience and feel special ? - you will not find it here. Looking for a nice place to take your young children ? - you will not find it here. Looking for a loud (24hrs a day) venue where guests have absolutely no consideration for others at all - BINGO!