Riu Sri Lanka

What an amazing country full of incredible people. With regards to this hotel, we as a family have nothing but praise for them. The first thing we noticed was the level of cleanliness. No stone had been left unturned. The reception staff were extremely friendly and helpful throughout our entire stay. Our bedroom was spotlessly clean and the towel art was out of this world. We as a family enjoy sitting together and enjoy our evening meals. We therefore booked the al a carte restaurants nightly. We were most definitely not disappointed with the standard of food and indeed the care taken by the staff to prepare and deliver it to us. EVERY interaction with the serving staff was faultless, morning, noon and night. Marshall, Malinda and their team were incredible. One of our daughters has a peanut allergy. The chefs were highly attentive. They made a point of escorting her around the buffet food hall and explained everything to her. Throughout our 2 week stay they ensured she was looked after and made separate chicken skewers for her that had not been near to any satay sauce. All staff were highly attentive and nothing was too much trouble for them. Our daughter had a chest infection and we had to call out the local Dr. He travelled from a local hospital. His communication skills were very good and the process of seeing him was seamless. We had to call him back a week later and again, it wasn’t a problem. The pool bar staff are the happiest people you will ever meet. Likewise the lifeguards are very attentive and friendly. We can’t use enough positive phrases to describe this hotel. We will return for sure. I would describe Sri Lanka and this hotel as the land of the happy people.

I have booked the normal room and this was for my honeymoon. But the staff members were nice enough to upgrade the room for free with a sea view since its our special day. Its the small details that matters. Thank you so much RIU staff members

I have been in many Riu Hotels around the world. This is tge best food from all Riu Hotels I know and I had the opportunity to thanks the chef.

Good staff , very clean and tidy easy to find place, Good landscaping , food very nice . Swim pool very nice and clean.

What can I say about this hotel? Absolutely amazing. The facilities the staff the food all exceptional. Always greeted with a smile from the cleaning staff to the restaurant staff. My wife and I are both vegan and the restaurant staff especially Chaminda went out of their way to ensure we had multiple options. We will return!

Our quick getaway was absolutely perfect! The absolute highlight was the excellent all-inclusive package—the food variety was incredible, drinks were top-tier, and the service was entirely seamless. Combined with spotless rooms and beautiful pool areas, it was the perfect stress-free escape. Highly recommended!

Conveniently situated in the Ahungala with easy access to nearby attractions and transport. The area feels safe and welcoming, making it ideal for both leisure and business stays. Spacious, well‑designed, and thoughtfully furnished. Beds are comfortable, lighting is pleasant, and amenities like Wi‑Fi and air conditioning work seamlessly. Offers good value for the price. The quality of service and facilities matches the rates, making it a worthwhile choice compared to similar options. Generally quiet, ensuring restful sleep. Occasional background noise is minimal and doesn’t disrupt the overall experience. Well, rounded offerings: pool, fitness center, dining options, and reliable room service. Extras like complimentary breakfast and parking add convenience. Staff are professional, friendly, and eager to assist. Requests are handled promptly, and hospitality feels genuine. However, if it's a long weekend then the check-in is a nightmare and getting a room is a bad experience even after 15:00 HRS. The flavors are vibrant and well‑balanced. Each dish feels freshly prepared with attention to detail, showcasing authentic ingredients and skillful. cooking. Plates arrive beautifully arranged, with colors and textures that make the food as appealing to the eyes as it is to the palate. However, the staff are inadequate, and service levels are not up to the expectation of a five-star hotel.

The staff were really friendly and the food was also really good. We visited the hotel for our first anniversary and the even had our room decorated. It was really sweet of them. Coming again soon!!

We had an amazing stay at the RIU Hotel in Sri Lanka and would like to express our heartfelt thanks to everyone who made our holidays so special for the past 4 years. A huge thank you to Marshall Fernando and the entire team for their kindness, professionalism, and outstanding hospitality. Every member of the staff made us feel genuinely welcome from the moment we arrived. The food was absolutely excellent, with a great variety and outstanding quality every day. The service was impeccable, and the warm, friendly atmosphere made our stay even more enjoyable. We are truly grateful for all the care and attention we received. Thank you for making our vacation such a wonderful experience. We highly recommend this hotel and look forward to coming back!

The service and can do attitude from the staff and management could not be faulted. The hotel was clean and room was comfortable and well equipped with daily cleaning of a high standard. Food was good with a varied selection of bothhot and cold meals. Restaurants were excellent but need to be booked in advance ...Bad points was the hotel was over run by locals who get offered a tremendous discount to fill all the rooms at the weekend and it can and does get packed with a lot of noise until all hours.

The staff and service was excellent. The food has a huge choice and nothing was too much trouble. Cocktails were limited and fruit juice in them was like squash. The room was kept lively and clean every day with impressive towel origami each day. The downside was at weekends the hotel has locals visiting, and some of them get so drunk they end up throwing up and disrespecting the hotel, and fighting between themselves. Shame as this is a lovely hotel. My one thought is maybe get the cleaning staff to clean down the beach an hour a day (not just in front of the hotel site) but down each end too as the rubbish is awful and ruins the beach. You have staff cleaning up around the hotel all the time - looking for somewhere to clean - they could be put to better use

We stayed at the hotel for a night and checked in on a Wednesday, which is normally less crowded, as we preferred. There is nothing to complain about, everything was perfectly arranged. We were even able to get an early check-in. Although it was a less crowded day, they had buffet service for all three meals at the Italian-themed restaurant. They also arranged ala carte menu items upon our request. In total, they have 4 or 5 main restaurants, which are operated accordingly depending on the crowd. As far as I know, this is the only 5 star hotel in Sri Lanka that offers a true ‘24 hour all inclusive’ package. This package is really good. At first, we couldn’t believe that they provide food and drinks for the entire 24 hours, but trust me, they do provide them, including bar facilities throughout the day and night. What I loved most about this hotel is their hospitality. They treat every customer equally. Starting from the front counter staff, kitchen staff, restaurant staff, animators, bar staff, security staff, and all other team members, everyone first greets customers with a smile and then takes the time to talk to them. Mr. Marshall, Ms. Apsara, Mr. Manoj, Ms. Hiranya & Mr. Thisandu are only a few of the names I remember for their exceptional hospitality. Every other staff member we met was just as welcoming and professional. Overall, it was a wonderful experience, and we are more than satisfied with everything.

We recently stayed at RIU Sri Lanka and had an absolutely wonderful experience from start to finish. The hotel exceeded our expectations in every way and made our stay truly memorable. One of the highlights was the exceptional staff. Every member of the team was warm, welcoming, and always willing to help with a smile. Their friendliness and professionalism made us feel valued throughout our stay. We were celebrating a birthday during our visit, and the hotel went above and beyond to make the occasion special. The staff organised a beautiful birthday cake and decorated our room, which was a lovely surprise and greatly appreciated. These thoughtful touches made the celebration even more memorable. The food was fantastic, with a wide variety of delicious options available every day. We were impressed by the quality, freshness, and selection on offer. The hotel also provides a great choice of restaurants, each offering something different, ensuring there was always something to suit our tastes. Overall, we could not fault our stay at RIU Sri Lanka. Everything from the service and food to the special attention to detail was outstanding. We would highly recommend this hotel and look forward to returning in the future.

Special shout out to Nalim in Riu art- you were wonderful. Stay was fantastic start to finish. It was a honeymoon gift and wow we will come again. It was off peak so not busy, but we like that.

Staff was very Friendly.Food Is Perfect.There were lots of food available for vegetarian people as well. Rooms are perfect

Staff were incredibly fun and inclusive! Afternoon and evening activities were always a blast!

Riu is one of the better big all inclusive resort experiences especially unlimited food and pool with stunning beach views And YES for a friends this hotel is actually one of the better choices if your group wants VIBE rather than a quiet luxury stay

As always a RIU Hotel is the best choice for tropical vacation, it’s “All Inclusive“, actually means all inclusive, this even includes all activities in the hikers. The pools with the pool bars are just perfect. The rooms are always clean with new sheets and towels daily. The food is always excellent with a choice of 4 different restaurants. The staff at the RIU Sri Lanka are so friendly and welcoming, very polite and professional, always happy and smiling. The entertainment is always on point, and nice to see locals performing their national dance. It was my wife’s birthday while we were at the hotel, they made the day so special and went way above and beyond to make sure that my wife had a perfect evening, that was exceptionally nice of the hotel and their amazing staff. A special mention for the restaurant manager Marshal who made sure every meal was an experience. Prabash and Amila also went over and beyond to make sure we were well catered for. The RIU Sri Lanka made our holiday so nice that we are going back again. 🌟🌟🌟🌟🌟🌟🌟

in buffet we expect more traditional dishes specialy in breakfast like string hoppers , hoppers etc .

All days were amazing and joifull when we were there.... Thanks you very much for all guys from top to bottom... See you again... 🙏

pork food should be kept on separated much appreciated It’s mostly kept with other food is bit awful

Good place to visit for all Good to enjoy But room tile was so wet I don’t what is the reason Food is good

Amazing time at this hotel. the staff are friendly and cant do enough for you. would revisit. The food was amazing.

Facilities and the services are first-rate. This is our second visit to RIU Ahungalla, and my entire family felt that, in comparison to the previous time, either the quality has been maintained or improved in all areas. Food preparation and meals are greatly done every day. The staff were super helpful and kind. Overall, the experience was excellent, and we want to return.

I was staying with my family at RIU for Aurudu day for 3 nights and services and facilities were amazing 24 hours beverages and staff was supportive and I have already selected this as my definete destination for getaway...

Everything was excellent ! It’s just when checking in there was a huge queue maybe because it was soon after “ avurudu “ days…. Staff, cleanliness, activities and quality of food and beverages, everything was excellent !

We were there at the hotel and it is great value for money. The surroundings are amazing 🌴 and the all inclusive concept is a super idea in Sri Lanka. You can try everything. The entertainment and spa treatments are really good and recommended 👍 But there are some issues with the service especially at the car parking, reception area and kids play room. Also the room amenities were not fully filled. The view and spacious rooms are very nice and overall the stay is comfortable. Food has many varieties to try and the cocktails and mocktails are also good 🍹 Only concern is the service.

Very good value for price. Many facilities, spacious rooms. good large pool. They have a music program and also a club. All inclusive package