RIU Palace Las Americas

We have been going to Palace Las Americas since 2018 and it has yet to get old for us. It is like going back to an old friend. Yes there are things that need repair but that is expected of a mature building. But the maintenance personnel are very attentive, professional and punctual. As usual the best part of our stays are the buffets. Anytime of day the food is varied and excellent. The pools are clean as well as the beach. The service from all the servers is done with a smile. The coffee bar was a great addition. They have the most delicious offerings. For us it was the carrot and the chocolate cakes. We got to see the Michael Jackson show for about the 3rd or 4th time but it is alway enjoyable. The team performers work their butts off. Not just for the performances but at the pool areas. I have only one negative and that as we have gotten older we would really like to get a jr suite in the quiet area of the hotel away from the theater. We enjoy the shows but sometimes we don't stay up for the late shows but the sound from the theater is a bother until it shuts down at 11pm. Next time I do hope that the hotel will accommodate our request for a quiet area. Other than that I definitely will be returning next year...God willing.

What started off as a great vacation quickly became frustrating. My husband and I were there to celebrate our anniversary. WE paid for an ocean view and that we did get. We had a beautiful room with a wrap around balcony, just superb. Unfortunately we quickly realized that the room temperature was not very cold, we spoke to the front desk and maintenance came to our room very quickly. We were told that in about an hour our room would be at 21 which is perfect when its almost 40 degrees celcius outside. After dinner our room was at 24 degrees, too hot for me. We put on the fan on, front desk offered to change the room but after being settled in we didnt want to do that. Next day we spoke to front desk again and they sent the maintenance supervisor. Same story, in an hour your room will be at 21 celcius. After the beach room was still at 24. Hotel offered to change us to another Riu. It was a downgrade but we decided to do it since other guests told us their rooms were stuck at 23. As we were getting into the elevator with another couple in front of us, 7 other people, 2 of them very big, squeezed in with us. Within 30 secs the elevator dropped and we were now stuck. One of the guests pressed on the emergency button and we were told someone was on their way. 5 min later they asked us which elevator we were on. Meanwhile there is no AC, the elevator is crammed and we are sweating and starting to panic. We are told to not touch the doors, someone is there and asked our room numbers. 5 minutes pass and nothing is happening. One of the guys that had pushed his way in finally managed to pry the door open and we found ourselves in the basement parking lot. Luckily we were able to get out, luckily no one was physically hurt. At the reception we told them how scary and traumatized we felt by this experience and we were told that the Hotel was not responsible for the elevator getting stuck since it was over capacity. I guess next time we should prevent other guests from entering the elevator. I have wanted to stay at this hotel for years and we finally treated ourselves, unfortunately we wasted our precious anniversary evening changing to another hotel. Hotel needs a serious upgrade on their cooling system and elevators. FYI hotel has sargasm yet if you go to another Riu down the road, the beach is perfect. Noone at the hotel tells you that though, you have to figure it our on your own.

Great time, great hotel. Jonathan from destination services was a huge help and we booked the whale shark tour, which was absolutely amazing!

Our trip to Riu Palace Las America was outstanding! They treated us like we were the King and Queen of their palace! The staff there was wonderful, pleasant, hospitable, outstanding! The central location is very convenient, you can walk easily to the shopping and party zones. The view of the sea is incredible and they have one of the best stretches of beach you will find in cancun. Even in the High sargassum season the beach was clean and swimmable, the water is also much more calm in this region due to the location around the point of the peninsula. Just just look at the photos I shared and you will see what I mean.... The Riu theme parties in Cancun are simply off the hook crazy fun! I would like to add a special thanks to Johnny from Destination Services, he was very professional, friendly, funny, always available to help arrange our travel.

Thanks for everything. Food, parties, alcohol. Everything went great. Even my shuttle and jet skies with Amador and Amstar were great. Definitely be back soon.

We did a tui multi trip part of our honeymoon. 3 days in cozumel and 11 nights at rui palace The lobby is beautiful and does give you the wow factor Currently 3 days in and it very much an eye opener. I would 100% do your research, they say it classed as luxury but I really don't think it is. We avoided rui cancun next door as this was 'Party' but this hotel as more party vibes! Not sure if it do with people visiting, but I would definitely not be coming back here! The rooms definitely need updating Eating breakfast outside is a problem due to the birds. Avoid eating at the black and white restaurant the steak is very chewy, no seasoning and they expect you to share small chips between two!

I called before booking and I was told that Any Rui Palace can go to the other hotels and use the amenities. No timeframe, no rules. 1. You can go to the other hotels but only until 5:00 pm. 2. Make sure you take a towel from the las americas hotel because the other hotels will NOT give you a towel. 3. Las Americas is an older hotel. 4. You have to check out to make sure you hand in the towel cards. Food: buffet is buffet. Breakfast is good. The Japanese restaurant is good. Make sure you check when the restaurants are closed.

I am completely agreeing with review by Rondell_13. Location, staff, food, general hotel areas brilliant, however, the rooms are very very tired and are in immediate need of refurbishment. The rooms are a great size but fixtures, fittings and furniture needs replacing. The balcony furniture is faded and worn out. The worst part of the room was the shower area. I think the only thing holding the shower roof up is the multiple layers of paint that have been used to hide the mould etc !!! Riu parties great, pool area nice but my partner and I stayed around the main pool as the other party pool was too noisy and busy. Travelled 4th to 18th May, had a great time but would I return? Only if the hotel is refurbished.

Tried several Rui hotels within the cancun area and this has got to be the best! Perfect for couples! Food was amazing, beaches absolutely beautiful, the hotel is amazing and the rooms are just gorgeous. Lots of different restaurants to choose from and loads of drinks to pick and the staff work especially hard to make your stay perfect. We had an awesome time whether relaxing or joining in with the staff who work hard throughout the day to keep you occupied. Definitely coming here again…. If you want a relaxing holiday with no kids screaming and jumping about all day then this is for you! The loudly Rui hotels are nearby if you are in to a party atmosphere.

To begin with we download Riu app before we left and checked in before we got to hotel which was handy saved time check-in at hotel was fast quick payement for environment tax showed passports and were ready mimosa in hand from lovely lady giving them out at reception,to start our holiday our bags were taken and brought up to our room we had 706 nice room but sea view which was nice from right side but left had generators which were very noisy, I tried my luck at reception asking if we could change room to my surprise they said yes one would be avaliable if we could wait two days then change as we were staying for 11 nights was no issue, We were moved effortlessly to our new room with stunning views of lagoon and sea as promised 2 days later, Hotel is spotlessly clean staff were cleaning constantly also maintenance was very good all round the hotel, although painting of outside on balconys was a pain as couldnt sit out long in morning as they began work very early aound 8 ish or before but letter informing us said 9 am till 5 pm. it's not a huge hotel but its adequate, Easy to find your way around, The staff work exceptionally hard are very helpful friendly and at hand constantly whether your at beach pool bar just sitting around hotel they are at you service for drinks, Food is of good quality where there's so much choice in buffet restaurant, After eating at all the specialty restaurants which we loved we were surprised by how good the food in there was , but we enjoyed the restaurants steak house was ok everyone was trying to get in you have to go here early as its popular but to be honest it wasn't that great was ok my sirloin although big was very fatty, Mexican i enjoyed Japanese i paticularly liked food was delicious krystal was our least favourite but we loved the Italian the most, went there twice food and service was excellent there's several pools doted around quiet one, main large one which is also quiet, and a party one where there's lots going on, beach is beautiful 😍 stunning clear water there's a little section to the right padding bit which is picturesque, not a lot of entertainment in the evening we saw a few shows which were good the Riu parties were great well there's 4, 2 of which are in afternoon and 2 evening we went to the white party at Riu caribe was great really enjoyed it , To summarise we had a amazing holiday booked excursions with on site company good very reliable i would recommend great guys, We enjoyed all aspects We would love to come back and would highly recommend Riu Palace Las Americas.

We stayed at the Riu Las Americas in Cancun from May 9–16, and while there were definitely positives to the trip, this was also the vacation that made me seriously reconsider whether we will continue staying with the RIU brand moving forward. First, credit where it’s due: the staff at this resort were excellent. Friendly, hardworking, and consistently pleasant throughout the property. The food was also very good overall, especially for an all-inclusive, and we appreciated that there were options available at many of the restaurants and buffets for most dietary requirements. One highlight we absolutely recommend is the jet skiing through Scuba Caribe, located directly onsite. The staff were professional, safety-conscious, and made the experience feel very comfortable and organized. The pricing was also surprisingly reasonable and completely worth it. The resort itself has two main pool areas. One was quieter and more relaxed, mostly attracting older guests. The second pool featured the swim-up bar, which in theory should have been a fun social atmosphere. Unfortunately, it became almost unbearable because of the nonstop entertainment noise. Every day around 10am, the entertainment staff would start blasting microphones with games, yelling, commentary, and constant chatter that carried on for most of the day. A few activities throughout the day are understandable, but this was relentless. The entire atmosphere felt more like a childish spring break party than an adults-only upper-tier resort. RIU really needs to understand that many guests — especially at an adults-only property — come for relaxation, conversation, and a peaceful getaway, not nonstop forced entertainment, which felt very cheesy 80s inspired. And to be clear, I’m 49 years old — not some grumpy senior complaining about music. Even then, it became incredibly irritating after a while. Most guests around us appeared visibly annoyed as well. Quiet background music and a calmer atmosphere would have gone a long way. Ironically, we often escaped to the beach just to get away from the noise at the pool. During the first few days of our stay, there was a heavy amount of sargassum along the shoreline, but thankfully it mostly cleared out later in the week, leaving the beach swimmable again, although still somewhat murky. We were genuinely grateful for that because it became the only peaceful place to enjoy the water. The biggest disappointment, however, was the condition of the rooms. While the grounds and public areas are maintained reasonably well, the rooms themselves are badly in need of renovations and updating. Mine was worn, stained, and poorly maintained. Housekeeping was inconsistent, the toilet was stained, the iron was broken, the WiFi router was missing entirely from the room, and the shower plumbing looked patched together with exposed pipes literally held up by zip ties. For a resort marketed as a premium adults-only experience, this simply does not meet expectations. The nightly entertainment also felt very dated and repetitive — the same recycled resort-show formula you see everywhere: Michael Jackson tribute shows, ABBA nights, and other tired routines that haven’t evolved in years. After dinner, the only real option was the piano bar. While nice enough, it was extremely subdued and lacked any real atmosphere or nightlife energy. It would have been great to have an outdoor evening lounge or social bar where guests could mingle and enjoy the evening without sitting through another predictable stage show. This was my 10th trip to Mexico, and most of those vacations have been spent at various RIUs across Cancun, Puerto Vallarta, and Cabo. We’ve continued choosing the RIU Palace and adults-only properties because we expected a slightly more elevated, relaxing experience. Unfortunately, this trip felt like a wake-up call that the brand may be relying too heavily on customer loyalty instead of evolving with what travelers actually want today. If RIU wants returning guests to continue choosing their resorts, they need to modernize the experience. Not everyone wants nonstop poolside yelling and outdated entertainment programs. Many travelers save and wait long periods for a relaxing vacation experience, especially at adults-only higher-tier resorts. The staff are clearly doing their best, but management seriously needs to rethink the overall guest experience, tone down the constant noise, and invest in meaningful room renovations if they want long-time customers to keep coming back.

Been to many 5* hotels but must say this hotel is the best one to date! Sadly leaving tomorrow however I will definitely be returning! I truly can’t say one thing negative about this hotel! Food,Service, employees, especially JUAN ( pool waiter) he works diligently hard! Never stops, make sure everyone has a drink in hand! And also extremely polite and pleasant! I would recommend this hotel to everyone headed to Mexico!! Guaranteed not to be disappointed!!! Thanks for the awesome week amigos!😊 Danni

We absolutely loved this resort. Great staff, always cleaning, pools are really nice , food is good for resort food. We only ate at steakhouse and Italian restaurant both were good. Shows were good, would be nice if shows had a little more variety (maybe a magic show or something?). We had an ocean view on 4th floor....great view, room is a bit dated but had everything you needed and was quite comfortable. Would 100% go back to this resort based on overall experience.

Amazing Adults-Only Getaway – Exceeded Expectations! We stayed at RIU Palace Las Americas in March 2026, and it was an incredible vacation for my husband and me. From the moment we arrived, everything exceeded our expectations—fantastic food, spotless cleanliness, and truly outstanding staff. Being adults-only made it even more relaxing. The resort itself is on the smaller side, which we loved. Everything is easy to get to, and you’re never far from your room, the beach, or restaurants. There’s also an Oxxo, small shops, and a mini mall just a couple of minutes across the street, which was very convenient. BEACH The beach was beautiful with soft sand and no rocks. We never had an issue finding chairs, and there’s drink service right to your lounger. Staff will even bring you an umbrella if needed. Security is present, ensuring only RIU guests use the beach area, which we appreciated. FOOD & DRINK There’s one buffet and five à la carte restaurants. We tried all except the Mexican restaurant and had a great experience overall. A nice touch is being able to order bottled beer at the restaurants. NO Reservations required • Italian Restaurant – Open for lunch with both a menu and small buffet. The lasagna was delicious, and the pizza was excellent. It was quiet and a great alternative to the main buffet. • Japanese Restaurant – We ate here twice. The salmon was amazing, and we loved the sushi and dumpling appetizers. Special shoutout to Rico, who made the experience even better. • Krystal – Another favorite that we visited twice. The lava cake dessert was incredible, and the pumpkin soup was very good. • Steakhouse – Worth lining up around 5:30 pm to get in. The lobster was huge and delicious. • Buffet – Breakfast was consistently great. We only did lunch here a couple of times and skipped it for dinner since we were able to get into the à la cartes every night. Poolside lunches included BBQ wings (so good!), nachos, and tacos. Other highlights included popcorn and excellent drinks in the lounge bar, plus a fantastic cappuccino bar offering lattes, smoothies, and desserts like cheesecake and carrot cake. AMENITIES There’s a 24-hour lounge stocked with bottled water, pop, snacks, and alcohol. Room service is included, although we didn’t end up needing it. The pools were great—one lively swim-up bar pool with activities, and two quieter pools for relaxing. While there’s no sports bar on-site, you can walk 2 minutes to RIU Cancun to use theirs. Guests also have access to other RIU resorts (except RIU Kukulkan). EXTRAS & LOCATION • RIU hosts 4 themed parties per week at RIU Caribe, about a 10-minute bus ride away (transport included). • The RIU app is very helpful for schedules and activities. • There’s an ATM and currency exchange on-site (front desk can help with smaller bills). • The ferry to Isla Mujeres is just a 5-minute walk past RIU Cancun—super convenient for a day trip. FINAL THOUGHTS We would absolutely recommend this resort. It checked all the boxes for a relaxing, fun, and high-quality vacation. We will definitely be back!

We just got back from the Riu Palace. Let me first start by saying the staff work extremely hard and are very accomodating. The food was really good and the rooms are clean and comfortable. The negative is that it is small and everyone is on top of each other on the beach. Also, You can hear the DJ all the way on the other side by the quiet pool all day long. The music doesn't stop! And on top of that, on the beach there are guests that bring their own blue- tooth radio(without headphones ofcourse) and blast music as well no consideration of others. When I asked the staff they said its a public beach and people can do what they want?? So if your the type that likes to read on the beach, NOT happening here as it is super noisy by the pool and by the beach. Some European guests were extremely loud as if they were the only guests there. Maybe because it was spring break. I wish this hotel would have more entertainment at night and be more quiet during the day. Very hard to relax.