RIU Dunamar

We overall enjoyed our stay. There was confusion at check in because apparently 2 double beds is 2 twin beds so we ended up changing to a king with a sofa bed which was ok. The rooms were large so it worked for us. The staff was mostly good. The property was nice, food and drinks were good. I wish the pools were open later and you apparently do need reservations at the steakhouse even though it was always empty. We overall enjoyed our stay and may possibly return and stay again because we enjoyed the parties and theme nights.

Party of 17…All members of our family 😍 We stayed from July 3-10 during the FIFA World cup. Games were played on the big screen and it was actually THE best watch party EVER!! For most of us, it was our second time at a RIU and still not disappointed. Great service overall. The staff were always smiling and willing to help you. We even received a call from the front desk asking us if everything was in order. Clean surroundings. Food was on point. So much variety. The beach was MAGNIFICO! 🤩 We always found loungers. As for the pools, they were nice. However, because of the hot temperatures, they ended up being hot tubs LOL The kids still enjoyed it! I would definitely recommend this resort hands down 🫶🏾

Party of 17 members of our family. For most of us, it was our second time at a RIU. We weren’t disappointed. Great service overall! The food was delicious…good variety! The beach…ouufff MAGNIFICO! Plenty of loungers. Nice pools however, since the temperature was extremely hot, pools turned out to be hot tubs! LOL The kids enjoyed it anyways! I would recommend this resort hands down! Thank you for this incredible family vacation!

Mom and 11 year old son trip. Planned to just stay at resort so if you want excursions this hotel is pretty far, and about 50 min drive from airport. Beautiful beach, lots of chairs and there is drink service and sometimes cups of fruit and popcorn. Pools were nice also with lots of chairs. Food was mediocre as expected, but was pleasantly surprised by our excellent meals at the steakhouse and the italian. The other 2 restaurants did not impress. Rooms very clean, resort very clean. Mini bar was not restocked at all, asked at front desk and still had to wait an additional day, and then they just restocked the water and coffee. Activities during the day were practically non-existent, surprising for a resort that is so remote. Their daily ‘crazy games’ appeared to just be bingo. Night shows were okay. Water park was fun. Evening lobby bar with saxophone was lovely, and I would definitely recommend hitting up Berny for a chocolate martini! He is a gem! Overall a good trip. Been to Mexico many times and this is our second time at a Riu, so I would recommend this place for a laid back vacay for the lazy beach vibe.

Everything was great! I loved that there wasn't people trying to sell time shares. The food however was not the greatest. By the 3rd day we left the resort to have something different.

We have stayed at a number of Riu hotels but this one tops the list! Stayed for 2 weeks and had a fabulous time. The staff were very helpful and friendly. Our room was kept very clean and the staff were cleaning constantly cleaning the communal areas. We had a wonderful sea view room. Food was excellent and always hot, which is unusual for buffet food on holiday! The Reception team were very helpful and often sent notes to our room asking if we needed anything to contact them. We were impressed with the pool bar service, staff would come round with a little covered cart full of drinks and ask if you needed one. It is a way out from Cancun centre but taxis were easily available to get there. All in all I would highly recommend the Riu Dunamar.

Mom's 65th bday. We all had a great time, I wish however, that there would have been more Mexican food available.. chiles rellenos, chilaquiles, sopa de tortilla, stuff like that. But overall, everything was excellent.

We had an amazing stay! Nancy and Marbella stood out to us as they were so attentive and kind at meal times. Miguel was fantastic at the pool bars and everything was clean. Access to trips was amazing. The only thing that let it down slightly was the absence of our TUI rep. Thank you for an amazing stay!

The resort is nice, it is the last one on the street. There is no room service. Pools are great, clean, and Willy is the best bar tender.

The hotel was immaculate, the staff were great from checkin to checkout. Rooms were cleaned daily to a good standard. The staff in all the bars and restaurants where cheerful and friendly. The pools where immaculate and i saw staff cleaning and disinfecting each sunbed, that's a first. The bar staff where fantastic. Rarely queued and very cheerful, shout out to Jerry in the pool bar. Overhaul i can't recommend this enough. The hotel isn't one of the larger RUI hotels so staff get to know you. Food was great. Lots of choice and always hot and fresh, drinks are good and staff aren't too heavy on the spirits. I'd recommend this hotel to anyone.

Friendly staffs, empathic people, great animation shows, but less activities for teenagers and minors.. Thank you

First Impressions - Ongoing review This is an ongoing review, arrived late Friday, and are here for 10days celebrating our Honeymoon! The first impressions of the hotel are good. Most of the staff can’t do enough for you, especially the beach staff! The room is spacious, and very clean. The beach is good, a bit of seaweed, but that’s to be expected this time of year and the staff come along with their tractor around 10am to rake the beach. Now for the downsides… The internet is patchy…(but some would say you’re on your holiday/vacation and don’t need the internet!) A more personal downside, the hotel didn’t recognize our honeymoon, not even a little bit… it was registered with the tour operator, not I’m not expecting pomp, ceremony and a band, but a simple congratulations and maybe flowers in the room would have been nice, but nothing, was a little insulting! The hotel does have four specialty restaurants, Italian, Asian, Steakhouse and Fusion, these are supposed to be a first come, first come basis with no bookings taken, which in my opinion is wrong anyway, however it appears that certain staff are allowing bookings and for the second night running we have been told that a certain restaurant is full for the whole night at only 715pm…

Excellent Amenities throughout the resort. Staff is more than accommodating to your every need and desire. Great entertainment and kid activities. Resort is very clean and rooms are very comfortable. Great vacation for the family and very affordable!

The stay was great. The food was good. The staff was amazing! The only complaint we have is the free shuttle offered. It took an hour for the shuttle to pick us up at the airport and then when we were departing, the shuttle for us never arrived. Destination services was of no help to us so we had to take a last minute taxi. We had confirmed the shuttle back to the airport twice before last day so I am not sure what happened but was upset nothing was offered to help fix the situation.

This is our second time at this resort and it did not disappoint both times! Everyone was always so kind and opened us with welcoming arms, especially the staff at Isla Mujeres! Will definitely be back for our 1 yr anniversary!

Great resort. Only experienced the main buffet and the Italian restaurants and they were both excellent. Beautiful beach with plenty of lounge chairs. The swim up pools with bars are a great time.

The Riu is beautiful. I was able to relax and enjoy my time. The service at the buffet was not great. Yes it was clean but I had to ask to get a drink once one was brought. It’s hot, I sat outside by choice but didn’t feel anyone was actually assisting me. Maybe this isn’t typical and the servers were consumed with clearing tables due to staffing issues. The best service was received at Bamboo (Asian restaurant) The saxophone player playing I. The lobby each night was fantastic and very enjoyable.

Stay was ok. Food was not good at all. Drinks are very sweet. Had to practically beg for water bottles for our room. Mini fridge gets filled every 2 days but we had to call to get ours refilled. Staff are friendly.

This was our first time at the Riu Dunamar and we had such an amazing time! From check in to check out, ever single staff member was incredible! We were there for 9 days. The room was nice and housekeeping always kept it clean and put together. Adriana in the Isle Mujeres buffet was our favorite waitress! She was always so kind and polite and friendly every time we were there and made it enjoyabe! The food was great everywhere but the best for us was the kulinarium! The food was beyond incredible!! Popeya was our second choice! My friend got married at the Riu and we had the wedding reception in popeya. Rene was our waiter and he was phenomenal. All the staff there was amazing and treated us like family! The swim up bar was fun and had really good drinks. Rene at the pool bar was friendly and made good drinks when we said surprise us. The beach was beautiful!! Gustavo was our server most days we were on the beach and he was funny, attentive and made it so easy to just relax! My only complaint was the seaweed was terrible in the water. However, the riu did everything to make sure it was kept off the beach as much as possible. They can't control the ocean after all. We also really enjoyed the shows at night. The dancing and areial circus performance wasoutstanding! We had a really amazing time and will definitely be looking at coming back again! Highly recommend for anyone to choose here!

We stayed at Riu Dunamar for one week, and I have mostly excellent things to say about the resort. First and foremost, with me being severely celiac, I want to highlight Chef Israel as he was one of the top players in making our stay enjoyable. He literally acted like a private chef for me, making authentic celiac-friendly Mexican cuisine for breakfast and lunch. His friendliness and kindness showed in his food, and it was the best part of my trip. Next, the bread and butter of the buffet was server Adriana. My daughter fell in love with her kindness and gentleness, as did we. In the short time we stayed, she made us feel like family, and for that, she needs to be mentioned. A couple of things could have been better, but they didn’t make too much of a difference. 1. The waterpark had a hard minimum height requirement, which wasn’t made clear on the website, so our daughter was mildly bummed she couldn’t ride them, but they are very intense, so it was alright. 2. The buffet food did not have ingredients specified, which would be helpful, and had very little Mexican fare for people who didn’t have a private chef like me 😉, and 3. The RIU parties are exceedingly loud, and some people are very disrespectful to kids going to bed early, and they would be loudly yelling, jumping, or slamming doors into the night. 4. It would be nice to have either a library, or an arcade, or somewhere people can go to enjoy quiet time during the hottest time of day, without needing to stay in their rooms or sit in a busy lobby. Overall, this was a lovely trip and I’ll miss our favorite people very much. I hope they will be given massive raises because they are the ones holding the highest level of customer service in the hotel, hence making people want to come back.

The hotel is good but some things are lacking. We went to the steakhouse and was surprised that it was more outdoors. The flies kept us from enjoying the meal. The buffet was not bad but not good either. Most of the food is prepared in advance and tended to be rather unappitizing . The specialty restaurants were better for quality but service was sometimes rushed. I found the bars were alright but when I asked for a Grand Marnier I was advised that it was not available. Our room was clean and spacious. We had a great view but we were right over the nightly stage. The pools were beautiful and the bar service was good. Going back to the specialty restaurants were went twice to Pompeii and the Kulumarium. The food was good. Will I be back? Probably not. I think there's bigger and better out there.

Very clean resort and friendly staff. When needing something for room we're quick to respond. Food was excellent with lots of variety.

Best resort i have been so far! Excellent service. Very clean, nice animation, very fun resort, Good food! I will go back again!