RIU Cancun

I strongly recommend Hotel Riu Cancun to any traveller planning to come to Cancun. Location of the hotel is great. Hotel itself is excellent. Good food choices. Clean pools, good beaches. Anything you ask for on a vacation is right here.

My family and I had a fantastic time at the RIU Cancun. It was our second time there. The only thing we wish is that the AC in the room was cooler. Also add some extra sheets and pillows in the closet for people to use on the sofa bed. Why was there not a single plastic bag in any of the trash cans? It would make it easier for the housekeeping workers to empty them, instead of constantly having to wash these trash cans, each time they clean the rooms.

The hotel was nice. Food could be better as they missing some choices at the buffet. The airport pick up did not work and the Hotel have outsource the service to a third party. I have to pay $100 for a taxi and no one in the hotel or the third party take any reponsibility. Probably not going here again.

Rui Cancun is ideal it's right on the beach, The hotel it's self is very grand & some places needs refreshing to bring it back to a 5* which it was previously believe. We had a quiet room with no noisy neighbours & it was perfectly functional. Unfortunately some people spoilt our stay, after having our meal a drink in the bar would be a nice end to the day. But, some people were so loud & rowdy drinking shots the more they drunk theblouder they got.You couldn't here yourself talk & we were forced to leave the bar as did other people. Also whilst eating in the self service restaurant some guests thought it was acceptable to have an argument & swearing match. This simply isn't on! If the latter hadn't happend & spoil our holiday I would have said it was value for money

We had a great holiday, we used the quiet pool as we found the other pools catered for the party crowd. Sunbeds were plentiful so there was enough for everyone. The food was excellent, service was first class but the room was dated and would benefit from a refurb. Hotel perfectly located in the hotel zone with a short transfer to and from the airport.

We stayed at the Riu Cancun 4 years ago and had a great holiday, this time round we knew it was changed to adult only so we thought that was good. There were a lot of young Americans 18-20 and the were very loud especially at night screaming and shouting and doors banging. No regard for other people. The pool areas were full with a lot of people enjoying themselves but the other side of it was people being sick in and around the pool, falling around and having to be brought back inside the hotel in a wheelchair by staff. The entertainment crew were entertaining and they clearly put a lot of work in but the tribute bands that were brought in were either not very good or were miming, this was not the case when we were here 4 years ago. The staff across the board cannot do enough for you and are very pleasant, the food is also a very good standard. I felt sorry for the cleaning staff as they weren't given a break, people were coming into the foyer in their wet swimwear which was clearly stated around not to do so. We spoke with some people staying in the hotel who had a worst experience than us, no sleep at night with the noise I feel the hotel should revert back to the way it was as it is a very nice hotel with very hard working pleasant staff.

Over all I had a good stay. Couple things I didn’t like. If it’s adults only why does the pool close at 7pm and not at 9pm. Make it more appealing for adults to have a good time at pool with extending the time. Also, have more king size beds. A lot of rooms have full size beds pushed together. You can tell that the resort has recently changed from family to adults only. The food was great; the staff was excellent; the vibe was right. I recommend this resort.

I rarely leave negative reviews, but after everything I went through, I feel other travelers deserve to know about my experience. I booked a 4-night stay at Hotel Riu Cancun through Expedia after seeing it promoted as a newer, quality resort. Unfortunately, my experience was nothing like what was advertised. From the moment we arrived, there was little to no air conditioning throughout the property. The lobby, hallways, elevators, and even our room were extremely hot. Our room would not cool down, the shower sprayed outside the shower area, and the safe didn’t work. What concerned me the most was the cleanliness and safety. I personally witnessed guests vomiting in the pool, and instead of clearing the pool and having everyone exit, staff simply splashed water over the area and allowed people to continue swimming. I also witnessed another guest vomiting from an upper balcony onto the balcony below after heavy drinking. Those were things I never expected to experience at a resort. Another serious concern happened around 1:00 AM, when someone came into our room to work on the safe. Thankfully, there was a man in our room who was awake, because had I been traveling alone or had we all been asleep or intoxicated, this would have felt like a major safety issue. Regardless of the reason, sending someone into a guest room in the middle of the night is not something I was comfortable with. Because of these issues, I decided to end my vacation early. My reservation was from June 18–22, but I checked out on June 19 because I simply could not enjoy my stay. Before leaving, I spoke with hotel staff and was told that because I checked out early, the hotel would notify Expedia so I could receive a refund for the unused nights. Since then, I have spent more than six hours on the phone with Expedia. Expedia has repeatedly told me they are waiting for the hotel to respond and authorize the refund. Trying to contact the hotel myself has been incredibly frustrating. I repeatedly called the hotel’s front desk seeking help, but Gabriel repeatedly hung up on me and was extremely rude during our interactions. After several attempts, I finally reached another employee who confirmed they could see that I had checked out on June 19. However, he refused to provide any written confirmation and told me that everything had to go through Expedia. At this point, I feel like I’m being caught in the middle while each side points the finger at the other. I paid for a 4-night vacation, stayed only one night because of the conditions, and have been trying for weeks to receive a refund for the unused nights. This trip was planned nearly three months in advance as a birthday vacation, and instead of creating happy memories, it became stressful, disappointing, and much more expensive than expected. I’m simply asking Hotel Riu Cancun to honor what I was told when I checked out: acknowledge that I left on June 19, respond to Expedia, and process the refund for the unused portion of my stay. I believe that’s a fair and reasonable request. I hope this review encourages both the hotel and Expedia to resolve this matter, and I hope it helps future travelers make an informed decision.

We stayed at Riu Cancun from 15th–25th June to celebrate my 40th birthday, and from start to finish this holiday was absolutely amazing. From the moment we arrived, the reception staff made us feel welcome. The cleanliness of the hotel was outstanding – it genuinely felt like the hotel was being cleaned 24/7. Everywhere was spotless. The bar staff were always friendly and hardworking, and we never had to wait long for drinks. The entertainment team were fantastic throughout our stay, with brilliant daytime activities and outstanding evening shows. The Michael Jackson tribute performance was definitely one of the highlights of our holiday. We stayed on the 9th floor, and our room was perfect. It was clean and comfortable, the mini bar was always well stocked, and the in-room spirit dispensers were a great touch. Please don't be put off by the negative reviews. Yes, the pool bar can get lively and rowdy, but that's exactly what it's meant for. If you want something more relaxing, there are plenty of other options, including the activity pool, the chill pool next to it, and a fourth quiet pool away from the busier areas. The food was excellent with plenty of choice every day. Honestly, I can't praise this hotel enough. We were genuinely sad to leave and already can't wait to come back. A huge thank you to everyone at Riu Cancun for making my 40th birthday so special and giving us one of the best holidays we've ever had. Highly recommended!

I asked not to be placed by elevator or lots of traffic but room was 40 feet away and elevator browned noisily Also lots of traffic which was undesirable.that was my only complaint.

We really wanted to like this resort but it’s desperately in need of a refresh. The staff is awesome. The activities are awesome. The food is really good for a resort that costs $200 per day per person. We really wanted to like it. But the basic equipment doesn’t work. We were in two rooms. One room had to go in the middle of the night and get new room keys and the other room after several days of no problem had to get a new room key. One elevator would not close properly and repeatedly opened after to to lift and on one occasion an elevator had no lights and it was pitch dark. These things are a deal breaker and we won’t be back.

Enjoyed a fabulous two week stay here with my boyfriend. The staff as a whole are absolutely incredible willing to help when needed. Big shoutout to the lobby bar staff member Mary and to the entertainment guy Angel. The hotel yes it is a very party hotel however everything is controlled and monitored very closely. Very clean hotel. The food is to die for especially the restaurants which are included. The buffet is just your usual buffet and can be repetitive but this happens at every all inc hotel so not necessarily a negative. The entertainment is very good during the day and at night with plenty to do- or if you want a more quieter time there is a quiet near reception which is lovely and peaceful and also the lobby bar which is nice and quiet (had to add this on as I was sick of British people moaning at the fact the hotel is a party hotel and is loud which in fact it’s what you make of your own holiday). The room we had first had a broken balcony door to which you could hear all the noises from outside (room 8338) to which I complained and asked for move rooms which this was sorted rapidly and ended up in a better room with an even better view (8333) - My only negatives about the rooms is that there isn’t enough plug sockets and also when the cleaner had cleaned our room there was many time she/he forgot to put towels in our room and we had to ring reception - which yes I know it isn’t deep. A lot of people complain about the beach within the hotel due to the seaweed however this a natural occurrence it isn’t necessarily the hotels fault and I did see every morning the maintenance men trying to clear the beaches in that heat which I thought was incredible - massive shoutout to these men !! , I do feel the beach was really pretty and if you don’t mind the feel of seaweed then you can just walk through it all and you will be away from it and can swim a little. Would definitely recommend this horel !!!

I had asked for a 2 hour extension since my flight transfer was at 3.45 and was told that it will be 90 peso per person per hour, since it was for one room, why should it be per person, also you should consider extending check out time it guest had late check in, besides charges for losing towel card was exorbitant, though I didn't have to pay, same for losing the Key, again didn't have to pay for it since I didn't lose it, there should be better way to manage these things rather then psyching out the guests when they enter. Rooms were ok, had good view, however bathing area should have full door not half, which caused water to seep outside at times. Have to mention cleaning staff, restaurant staff and lobby staff was great and very hard working, same with entertainment team, Party was great.

Elevators were a bit difficult at times. They were accommodating and moved me from the 8th floor to the 3rd which was a lot easier to navigate the stairs. Food left a little to be desired as I am vegetarian, could have had more variety for me. Breakfast was the best! Overall very nice stay, definitely would stay again and recommend.

Overall we had fun. Service was great in the hotel. The hotel had lots of fun stuff for the (mostly young) patrons. It is definitely a party hotel! I loved that there was a chill pool area and a wilder one to choose from depending on your mood. I loved how on top of excursions and transportation the Rui Cancun was. They even remembers my boyfriend's birthday and left a small bottle of Tequila and a note on the day of his birthday! Some cons were: the hot tub was only open til 7pm and was not hot. The Pools also closed at 7pm so you cannot watch the sunset from the pool or hot tub. The restaurants sometimes closed earlier than their listed hours: the steakhouse closed so early we never made it, and the buffet closed at 11:30am even though it was listed til 12:30pm on our departure day, so my boyfriend never got breakfast and had to eat a hamburger instead. The vegetarian options were very slim except for the buffet. Also, it was very hard to get on the elevators- they are small and there are too many people waiting to ride. One of them got stuck while we were there. We ended up walking up and down the stairs a lot. I also tried to book spa appointments before we arrived but was not able to, and was told when I called to email and no one ever emailed me back. A plus would be to include wine in the in-room fridge mini-bar so we could have mimosas in the morning. The bars do not open until 10am. Overall it was a fun stay and we had a good time.

Good experience the service was great. They should review their room key process because having to reset the key card is very annoying. Pool closes at 7pm so you can’t enjoy it during night life especially when the beach is not an option with the seaweed. drinks, service, food and everything else was amazing

Had a amazing time we’ll definitely go back soon everything was clean people treated me very well and it’s definitely a vibe. 100/100

Fabulous hotel I’m here now in room 603. The staff are so helpful and really respectful. The food is is amazing I’d definitely come here again I’ll be recommending this to my friends and family when we get back.

Be mindful this is more an 18-30 hotel with lots of screaming teenagers.Had to side step pools of vomit some mornings. Before a maturer crowd,this kinda spoiled our much saved for & anticipated holiday. Having been to Mexico before,this was nothing like previous experiences & I was disappointed for my friends who were on their first visit. Main pool was so noisy,thankfully we found the quieter pool near the corner bar. Staff were excellent & nothing was too much trouble. Food & drink really good & all round,excellent value Rooms are so dated & desperately need an overhaul . Tried to upgrade only to be told all rooms were off the same standard Would we return- no

The property was excellent! Great staff, great service, great amenities, food, etc. The room left a lot to be desired. The beds were awful, you could feel the springs, the bathroom toilet was broken and one of the sinks were broken. There was one outlet in the bathroom and nothing would stay plugged in. There were 3 outlets in the room itself, and again, nothing would stay plugged in. To have such a great property, they could upgrade the rooms a bit!

Great service overall, great location close to Cancun nightlife, great food, great drinks, very clean; just the overall experience was great! Will definitely book again!

For a short afffordable getaway this is good. The rooms were clean, food was decent, and staff is friendly. Only complaint is you can hear everything from the rooms next door and every time doors close, they slam shut.

Aircon never worked in room elevators broken ! The amount of young adults leaving trash or throwing up in elevators was unpleasant

The resort was amazing. The staff were all very friendly. I enjoyed the shows they put on. And the all inclusive stay was amazing.

Room was clean, all the staff was great! Food was good, something for everyone! Pool bartenders were amazing. Remembered our drinks every day without having to even tell them what we wanted!