Rey Carlos

Arrived on time at 10pm. No flight delays. Told nothing eat or drink until tomorrow! I was offered alcohol. No food, no hot drinks..Just alcohol! What a welcome! Not what you expect with fully inclusive. Two lone female travelers having to leave the hotel 11pm to eat on our 1st night after traveling 12hours.

My 3-4th stay at Rey Carlos, up until now my favourite P.D.I. hotel , for 17 days, and sadly, now my last ! Im a 70yr old, disabled pensioner, recovering from 2 T.I.A`s and a tumour removal and the holiday was supposed to be time for me to relax and recuperate. and a late 70th birthday celebration with G.C. friends .......I am NOT a complainer usually... 1; Incorrectly checked in, giving me the wrong wristband for breakfast. 2; Overcharged 6 euro`s for the room safe, despite many requests for a refund, it never happened.. 3; Then 3 days after arrival, I returned to my room for my afternoon siesta only to find the floor soaking wet, I reported it to reception, maintenance arrived and discovered the ceiling full of water from the air conditioning, he removed a ceiling tile and a flood of water ran down the wall onto the main electrical box ! This took all afternoon to sort out, I requested another room, but received no help.... 4; When I returned that evening, the electrical box and light switch still had water dripping from them........ 5; A few days later, again, returned to my room for a siesta, and the toilet would not flush, which again, took an afternoon to find the broken part and fit. 7; The wall covering outside the room door was peeling away, with nails at ankle height sticking out and great for scratching you when leaving the room... 8: The arm chair had a lump of wood holding it up... 9; The bed mattress was on a chipboard board which, again, stuck out and was great for scratching your legs ! 10; The wi-fi was the worst ive had in any hotel, often no signal at all, and, when it did work, it was in the bedroom only !... 11; Despite speaking to the reception manager in person,, emailing the hotel manager and reception manager, as of today, 1 week later, NO REPLIES. Ive now opened a dispute/compliant with Booking.com. asking for a refund.

I stayed here for a week on a solo trip. The reviews and the cheap price had me anxious and expected a rough experience. From check in to check out I loved it. All the staff wore so nice, the included breakfast was delicious and the location from everything was amazing I walked everywhere. The pool is great and gets the sun all day. The balcony is nice and big. The rooms are very dated however they are clean. If I was coming back I would 100% stay here again.

Location excellent,pool area very clean, reception spotless, rooms clean and basic, this hotel for me is what you pay for yes it’s a bit dated but absolutely fine I want somewhere clean to sleep tick that box , decedent cooking facilities with fridge tick that box, somewhere clean with hot water to wash again tick that box, a good sized clean pool with a bar and sunbathing facilities again another box ticked great location nice staff local transport on doorstep and sunshine all ones ticked for me I’m back on 14th of may and looking forward to it well done Rey Carlos

We really enjoyed our stay here. The hotel is in a great spot, 1 minute to ten minutes walk to all the best shopping centres. The breakfast pretty decent & I loved the coffees from the free machine. All the catering and waiting staff were brilliant and extra friendly, especially waitress Lady. I came with a really fussy eater & they went out of their way to edit the menu each evening so there was always something he enjoyed. The rooms had a lot of space & the beds were comfy. The power shower l am gonna miss. I would like to thank night manager Christian, as whenever we needed information about anything or any help with the room, he was always helpful. Also the new manager Julian is doing a great job & alway sorted any requests out fast. He seems to be a good boss and has good people skills. Thanks for making our stay memorable. Room 102