RENAISSANCE BUSINESS BAY HOTEL

Unfortunately, this was a Super disappointing stay. The Front Desk experience(s) was below-average and set the tone for the stay. The hotel was also very noisy, which made it hard to get a decent night’s sleep. Parking was another issue. The garage felt cramped and was not well designed for larger SUVs. Breakfast was one of the worst hotel breakfast experiences I’ve had in the last 10 years! Service was slow, and even though we were one of only two tables. It was clear the staff did not want to be there. The food quality was nowhere near what I would expect from a Renaissance property. It felt more comparable to a basic Fairfield Hotels. Overall, I would not recommend staying here. There are better options in the area. Do your research on TripAdvisor before booking

Pros - resort experience includes onsite restaurants, gym and spa - buffet breakfast included bacon, eggs, French toast, potatoes, oatmeal and fruit - free upgrade to a suite was nice - hops and scotch bar, Parada restaurant & Starbucks are walking distance - bart is a block away Cons - toilets don’t flush, management is aware - parking is not included Highly recommend!

I stayed at the Renaissance Bay Club Walnut Creek to celebrate my birthday, and unfortunately, the experience was far from relaxing. When I checked in, the front desk forgot to give me my room key, and my room faced the parking lot with no personal touches or attention to detail. The stay went downhill when the fire alarm went off at 6:30 a.m., startling me awake. There had been no notice of any scheduled testing or maintenance posted at check-in, and the flyer about fire alarm testing didn’t appear in the elevator until later that morning..more than likely after the alarm had already gone off. It felt like an attempt to cover up poor communication, and the lack of transparency was disappointing. There was also no follow-up call or apology from staff afterward. Later that morning, someone attempted to open my door, which they stopped after a moment, but it added to how unsafe and unsettled I felt. When I checked out early and mentioned these issues, the front desk simply said they’d “look into it,” without any real concern or empathy. For a Marriott-branded property and a hotel connected to the Bay Club, I expected a far higher level of professionalism and care for guests. Sadly, this experience fell short in every way, and I left feeling disappointed and unrested.

I’ve been a loyal Marriott guest for years and recently joined the on-site Bay Club because I trusted the Marriott brand and its treatment of guests. This is a beautiful hotel in a prime area with a gorgeous lap pool for exercise and relaxation. However, the restaurant at this location has repeatedly fallen short of the hospitality Marriott is known for. On one visit, staff told me I could sit in the rotunda area near the TVs with my own food (which I must bring for health reasons). On a later visit, I was told I couldn’t sit there after all, which was confusing and disappointing—especially since I had a guest with me for a birthday spa day. Earlier this summer, I also experienced discourteous service when hosting international guests; despite the restaurant being nearly empty, we were ignored for an extended time and never offered menus. I have always felt at home when visiting a Marriott, but this location does not make me feel welcomed. I truly hope management takes these concerns seriously so future guests feel genuinely valued.

I booked the hotel as I was travelling alone and wanted somewhere nice to come back to . I was so disappointed with the bedroom condition, decor is tired and dirty . Carpets stained, net curtains are dirty, bathroom sink has been blocked twice and bath . Wallpaper peeling off walls .. telephone in room was sticky and dusty. I asked if I could look at another room but it was no different so have stayed in this room . I dread coming back to it .. when I spoke to reception staff about it the woman behind desk said ‘ Jesus Christ ‘ loudly to her colleague. The photos on website are obviously from 13 years ago when it was last decorated and are not a reflection of what you get .