Regina Palm

Lovely hotel with warm and friendly staff notably Joel, Mercie, Sarah and Hassan (pool guy). We spent 2 fantastic weeks here - lovely restaurants, bars and pools. I would definitely recommend this hotel, and I would definitely return.

Very good staff and good place Kids had fun in the beach, pool area and kids play with Madam Zubeida and other staff

Having travelled extensively around the world, my wife and I have stayed in countless hotels, from boutique properties to five-star luxury resorts. Southern Palms may not be the most lavish hotel we've experienced, but when it comes to genuine hospitality and customer service, it ranks among the very best. The hotel itself is set in a beautiful location on Diani Beach, with comfortable rooms, lovely grounds and an excellent atmosphere. However, what elevates this hotel from very good to truly exceptional is its people. Every member of staff we encountered was warm, friendly and genuinely happy to help. Nothing was ever too much trouble, no request seemed too difficult, and every interaction was met with a sincere smile. It's clear that customer satisfaction isn't just a slogan here—it's part of the hotel's culture. A very special thank you goes to James, the Food & Beverage Manager. He consistently went above and beyond to ensure that our stay was memorable. His professionalism, attention to detail and genuine interest in his guests are a credit to Southern Palms, and he should be extremely proud of the team he leads. The dining experience deserves equal praise. The choice of food is outstanding, with an impressive variety that caters for virtually every taste. From international favourites to local dishes, the quality, freshness and presentation were consistently excellent. There was always something new to enjoy, and we never felt there was anything lacking. In an industry where luxurious facilities can often overshadow genuine hospitality, Southern Palms reminds you that it is people who create unforgettable holidays. The staff are undoubtedly the hotel's greatest asset, and they transformed what would have been a very good holiday into an exceptional one. To everyone at Southern Palms—thank you for your warmth, kindness and dedication. You made us feel genuinely welcome from the moment we arrived until the day we left. We will return with wonderful memories and would recommend this hotel without hesitation to anyone visiting the beautiful Kenyan coast.

The experience was very good the rooms the food the amenities i would like to appreciate Defence samba , Joseph musembi ,bosire onkoba,Ali Alex, Omar for leisure they have very good services 👍

This place has stolen a piece of my heart. The friendliest, most helpful staff. They really go above and beyond for you every single day. The resort is very clean and the grounds workers never stop to keep the gardens pristine. It’s also in a great location for safari and other excursions. I will definitely come back again, I’m so sad to be leaving. Asante sana to all the staff at southern palms ❤️