Regency Plaza Aquapark & Spa Resort

Top Chef Mohammed in Oriental Restaurant serves the best food with a smile and is so friendly

Fantastic resort for kids. Special thanks to Mohammed Ahmed who cleaned our room and made fantastic towel animals! Very kind staff and cleanliness. Elizabeth Edwards room 6306

Fantastic resort for kids. Special thanks to Mohammed Ahmed who cleaned our room and made fantastic towel animals! Very kind staff and cleanliness. Elizabeth Edwards room 6306

had such a lovely experience at The Florist Restaurant, and a big part of that was thanks to our waiter Ahmed. From the moment we arrived, he was always so welcoming, friendly, and smiling. He regularly checked that we had everything we needed and made sure our drinks were always topped up without us ever having to ask. Thank you for your excellent service and for making us feel so welcome. We really appreciated everything you did for us.

had such a lovely experience at The Florist Restaurant, and a big part of that was thanks to our waiter Ahmed. From the moment we arrived, he was always so welcoming, friendly, and smiling. He regularly checked that we had everything we needed and made sure our drinks were always topped up without us ever having to ask. Thank you for your excellent service and for making us feel so welcome. We really appreciated everything you did for us.

Absolutely great service from Ahmed f.b thankyou

Absolutely great service from Ahmed f.b thankyou

Absolutely great service from Ahmed f.b thankyou

Service was fantastic across the resort. The cleaning service for the rooms was superb. We would come home to spotless rooms daily. Muhammad was our cleaner and he was really professional and created origami with towels daily to keep everything fun.

Service was fantastic across the resort. The cleaning service for the rooms was superb. We would come home to spotless rooms daily. Muhammad was our cleaner and he was really professional and created origami with towels daily to keep everything fun.

The service at the Floret restaurant was very good.

The service at the Floret restaurant was very good.

This is our second time at this hotel in a year. We upgraded to the swim up room in club romance and the room itself was a lot better. We were very looked after by our housekeeper Ahmed who provided fun creative towel animals every day we came back to our room after enjoying the pool. The food at the beach main restaurant included in the upgrade was a lot better amazing food and all round a better service. Now where do I start about the Aqua Pool staff where we spent most of our holiday. Maher is an amazing asset to you hotel, he made our holiday so special and nothing was too much for him, he was an absolute gentlemen and for a second time gave us a great holiday experience, he deserve so much praise. Hussain the bar attendee at the pool bar was amazing he made sure we were hydrated and looked after us throughout our pool days, such a lovely young man. All round all the staff were amazing and deserve a lot of praise for the way they treat us and make everyone feel welcomed. The pool and beach parties were excellent and great fun. I would definitely recommend the upgrade wrist bands for the food. We are returning for a third holiday to this hotel in October.

This is our second time at this hotel in a year. We upgraded to the swim up room in club romance and the room itself was a lot better. We were very looked after by our housekeeper Ahmed who provided fun creative towel animals every day we came back to our room after enjoying the pool. The food at the beach main restaurant included in the upgrade was a lot better amazing food and all round a better service. Now where do I start about the Aqua Pool staff where we spent most of our holiday. Maher is an amazing asset to you hotel, he made our holiday so special and nothing was too much for him, he was an absolute gentlemen and for a second time gave us a great holiday experience, he deserve so much praise. Hussain the bar attendee at the pool bar was amazing he made sure we were hydrated and looked after us throughout our pool days, such a lovely young man. All round all the staff were amazing and deserve a lot of praise for the way they treat us and make everyone feel welcomed. The pool and beach parties were excellent and great fun. I would definitely recommend the upgrade wrist bands for the food. We are returning for a third holiday to this hotel in October.

Thank You George thank You You Mahmood thank You Told House Keane staff thank You You Mahmood Super

Thank You George thank You You Mahmood thank You Told House Keane staff thank You You Mahmood Super

Everything is amazing as usual specially the restaurant stay. Ii’s our favorite hotel since 12 years ago.

The Worst hotel experience ever Upgraded to Romance part of the Hotel Room very tired and Run down Bars and Restaurants truely Awful Food Quality Awful and Repetitive often Cold food even on Hot Plates Complained Countless Times Bar areas had no tonics beets often running out of even ice Best Thing for this 1 Star Hotel knock it Down

Okay where do I begin.. please be patient and read in full. I usually don't read more than 3 reviews before I decide. I made a huge mistake booking this hotel. We paid an extra £500pp to upgrade to a romance room which are adults only, they have a seperate beach and restaurant and also have a club room. We spoke with management to enquire what we paid the extra £500pp for ? It certainly wasn't the food. The food was poor and undercooked and sometimes cold, I spoke with the chef on numerous occasions and things never changed. I also spoke with the management but didn't hold my breath. There are 5 buffet restaurants and mostly serving same bland food. The Oriental restaurant run by head chef Mohamad was amazing his food was perfect and served at the correct temperature. There was one Al a carte restaurant serving Italian, the food was okay though the staff were rude and service let it down. Okay let's talk about bars the club room was poor with no atmosphere, service was okay but nothing to write home about. The bar on the beach for the upgrade was badly stocked and struggled to get stock and even ice at times. Many times it even ran out of beer. The barman tried his best, his name was Ahmed and tried so hard with the broken tools he was provided with. We also had a pool bar within our block which was a waste of time it didn't stock much and the poor barman was so bored he spent most the day in the shade and surfing the web. Entertainment was poor so we avoided. Our room was relatively clean though tired and in need of a refurbishment. Ahmed our housekeeper was very polite. On two days of our holiday all pools were closed due to wrong chemical dilution which had affects on some skin types The management are mostly old and should have retired. The hotel is broken and disjointed and needs money and new blood. Most guests were Russian and Italian PLEASE AVOID BEFORE THEY KILL SOMEONE.

Our cleaning every morning was an exciting suspense. Every evening when we would enter we would never know what we would find. Hassan our room’s cleaner and creator was incredible. Our rooms were not only spotless but fun on arrival. There would always be a special guest made by his special towel creation 😊 and lots of twinkly lights and petals. Thank you so much for a clean and fun stay 🙏

First the positives it’s a beautiful hotel lovely pools and beach and most of the staff very friendly. ,on the down side. Our transfer driver from the airport didn’t know where the hotel was and a ten minute transfer took an hour and a half of him driving us around clearly lost while we shouted at him but he couldn’t speak any English so my son had to pay to download a local sat nav ,the food is dire it’s very much geared to the Russians ,the what cuts of meat there are are very small or very fatty there’s food all over the counter tops hardly ever any cutlery ,plates ,bowls ect your constantly asking for them and waiting for someone to fetch them so definitely take your own cup ,out on the bbq one night it was burgers and the ravens were all over the raw ones tearing chunks off pooping on them and fighting my grandson tried to get past them to get some chips and they pooped on his plate as he grabbed some ,they water down the milk for coffee and cereal it’s insipid butter is only put out at breakfast your not allowed it for lunch or dinner just dry bread ,we tried the shwarmer bar but there was a skewer of raw chicken suspended above the tray of cooked chicken and dripping all over it so we left ,I could go on ,the pools were shut several times because someone kept over chlorinating then often for 2 days at a time ,our aircon never worked even after complaining 3 times finally the engineer came past midnight when we were fast asleep so we gave up, they constantly ran out of coke and sprite at the bars so no mixers or soft drinks they beach is lovely but everyone is corralled in to a very crowded space and not allowed to go either side of the ropes ,we booked a days boat trip through the dive centre and paid for it then when we got there they said your early it’s only an afternoon trip ,so we kicked off and demanded a refund and after a few heated phone calls they finally agreed to take us immediately but the driver drove down the motorway at barely 30 miles an hour while everyone passed us to make sure we didn’t get there until lunchtime anyway,I would never go back here

7103 -7106 the level of the room was very clean mr mostafa

honestly have no idea how this is advertised as a 5-star hotel. It was one of the worst hotels I’ve ever stayed in. The hotel is filthy and falling apart. Everywhere you look, something is broken. The pools were disgusting, with dead skin around the edges, and many of the tiles were cracked or missing. The lobby toilets were absolutely revolting. It genuinely felt like I was in a public toilet that hadn’t been cleaned in days. There was faeces on the bins, the back of the toilet, the walls—everywhere. Shockingly, this was actually the cleanest toilet I found. The drains in the toilet made me feel sick as you can see in the photos where not cleaned for a long time and smelt very bad The entertainment was also very poor. There wasn’t even any proper seating provided, so everyone had to sit on the floor to watch the shows. It was completely unacceptable for a hotel that’s supposed to be 5-star. On top of that, there was rubbish everywhere, and the staff member who was meant to be cleaning was stood in the corner on his phone instead. The rooms are extremely dated. I asked for a bath plug six times, only to be told they didn’t have any, despite every room having a bath. The food was awful. The only thing we could eat was the chips, so we ended up eating out every night. The drinks were just as bad—the cola and “Sprite” were cheap alternatives, and the so-called Sprite tasted like dish soap. This holiday was completely ruined. I spent most of it counting down the days until I could come home. The only positive I can mention is that some of the staff were genuinely lovely and couldn’t do enough to help. Unfortunately, great staff can’t make up for a dirty, poorly maintained hotel with terrible food and facilities.

honestly have no idea how this is advertised as a 5-star hotel. It was one of the worst hotels I’ve ever stayed in. The hotel is filthy and falling apart. Everywhere you look, something is broken. The pools were disgusting, with dead skin around the edges, and many of the tiles were cracked or missing. The lobby toilets were absolutely revolting. It genuinely felt like I was in a public toilet that hadn’t been cleaned in days. There was faeces on the bins, the back of the toilet, the walls—everywhere. Shockingly, this was actually the cleanest toilet I found. The drains in the toilet made me feel sick as you can see in the photos where not cleaned for a long time and smelt very bad The entertainment was also very poor. There wasn’t even any proper seating provided, so everyone had to sit on the floor to watch the shows. It was completely unacceptable for a hotel that’s supposed to be 5-star. On top of that, there was rubbish everywhere, and the staff member who was meant to be cleaning was stood in the corner on his phone instead. The rooms are extremely dated. I asked for a bath plug six times, only to be told they didn’t have any, despite every room having a bath. The food was awful. The only thing we could eat was the chips, so we ended up eating out every night. The drinks were just as bad—the cola and “Sprite” were cheap alternatives, and the so-called Sprite tasted like dish soap. This holiday was completely ruined. I spent most of it counting down the days until I could come home. The only positive I can mention is that some of the staff were genuinely lovely and couldn’t do enough to help. Unfortunately, great staff can’t make up for a dirty, poorly maintained hotel with terrible food and facilities.

I am writing to share our sincere appreciation for the excellent experience we had at your restaurant and hotel. We were extremely satisfied with everything during our stay. The food was absolutely delicious, and every dish was prepared to a high standard. The staff were very helpful, attentive, and caring at all times, which made our visit even more enjoyable. Everything was truly perfect. We would especially like to thank Mohammed, who made our experience at the hotel exceptional. He is a very kind, professional, and attentive person, always willing to assist with anything we needed. We highly recommend him to future guests, as he is someone they can confidently turn to for help and support. We would also like to kindly suggest that the management consider recognizing his excellent performance, as he would be well suited for a higher position and increased responsibility. Thank you once again for the wonderful experience

I am writing to share our sincere appreciation for the excellent experience we had at your restaurant and hotel. We were extremely satisfied with everything during our stay. The food was absolutely delicious, and every dish was prepared to a high standard. The staff were very helpful, attentive, and caring at all times, which made our visit even more enjoyable. Everything was truly perfect. We would especially like to thank Mohammed, who made our experience at the hotel exceptional. He is a very kind, professional, and attentive person, always willing to assist with anything we needed. We highly recommend him to future guests, as he is someone they can confidently turn to for help and support. We would also like to kindly suggest that the management consider recognizing his excellent performance, as he would be well suited for a higher position and increased responsibility. Thank you once again for the wonderful experience

Ahmed was really nice his service was great I didn’t even have to get up for drinks or sauce he tell me to sit down and he fetched everything

Ahmed was really nice his service was great I didn’t even have to get up for drinks or sauce he tell me to sit down and he fetched everything

Ahmed was very polite and friendly with me and my family made us feel very welcome always provides a good service, was nice to see him serving us for breakfast and evening meal, service with a smile 😊

My experience in Regency Plaza was amazing. The servers are excellent and so helpful. The atmosphere is brilliant. We recommend the hotel it is such a good experience.

After 10 days here , here is my honest opinion on the resort. Pool - They were ok however the childrens pool in the aqua park was closed for about a third of the time due to the chlorine levels being too high. Which is not ideal when you have little children with you. Beach - This was nice and the sea is beautiful and warm with plenty of fish, however you are very restricted as to where you can go. Most of it is sectioned off for the boats and watersports and you are only allowed around the nearest pier. If you just to go near another pier you are abruptly told to go away as it belongs to another resort. Excursions - We only did one and we booked a private boat for 12 of us with 5 people scuba diving. This was a polava, and the dive centre constantly changing the conditions after we had booked. It started as an all day trip starting at 7.30am and finishing at 4pm. It then changed to 11.30 to 6 and then when we turned up to go on the boat we were told it would be 12.30 to 4. We then started requesting a refund and they backed down and said that we could go at 11.45 to 6. However when we left in the minibus to go he took over an hour to take us to the Marina which is 20minutes down the road. He was clearly told to delay the journey. Room - Was ok and luckily for us we had a great cleaner in Osama Gamal who really took care of the room and ensured we had everything we needed and wanted and was also great with the children. However the showers are a little more than a dribble and if you change the tap to fill the bath, the water comes out orange. The Aircon in our room was really good but in another room it didn't work so it's hit or miss. Staff - There are a few good staff members dotted around who genuinely want to look after you and help you out but the others only try when they think your close to going home so they can try and get a tip. Food - Was shocking. It's clearly catered towards the Russians and not the English. The chips are generally stale and cold, the staff in the Mexican are quite rude and the burgers are all premade from god knows when and you can't ask for any without the Mustard 🤷🏽‍♂️ the food in the restaurants are generally really bland and it's been a long time since I've been somewhere with such little choice. They have a big bread selection but there is only butter at breakfast and not lunch or dinner. The kids section is just chicken nuggets and chips everyday. The pasta and pizza place is ok and the Camello Italian restaurant is ok. The Beach bar is also ok where they serve burgers, hotdogs and chicken Swarmers. The Layali restaurant had raw chicken cooking over cooked chicken and this was seen on a few occasions so not just a once off. Drinks - The alcohol is clearly watered down and on the first couple of days the bars were telling me I had to pay for anything other than whiskey or gin. A couple of days later all bars started showing signs that advertised what drinks they do have that you don't pay extra for which suggests that someone complained about trying to be charged for everything and the "fizzy" drinks were never fizzy. Overall - I wouldn't ever consider coming back here which is something I haven't said often in regards to any of the places I have been before. I would say the service and food was much better in Hughgada than it has been here and the staff are much nicer. Throughout my stay I have felt that the staff are constantly trying to force you into paying for things that are included in the all inclusive. The food was just awful and all 12 of us were struggling and most will eat anything. The only good thing for us was Osama Gamal the cleaner who really looked after us. He will be missed.

Very good nass abdallh Mohammed super man

Abdallh mohamed super very good nass

Staff amazing entertainment hit and miss animation brilliant rooms very good we love this place we spend a good holiday with entertainment team in regency plaza

I spent 4 nights here with my wife and 2 kids, and our overall experience was very good. The main reason we enjoyed our stay so much was the incredibly friendly staff. A special shout-out to Mr. Othman, who was exceptionally nice and welcoming! The hotel has a lot going for it: the beach is very nice, there are plenty of bars, and there are lots of pools scattered everywhere for both kids and adults to enjoy. The multiple restaurants offer a great variety of cuisines, and all of them were good. The only downside to the property itself is that the hotel buildings are looking a bit old. Unfortunately, the only major negative of our trip was the unprofessional attitude of the security chief. If we hadn’t encountered him during our stay, our vacation would have been more than excellent. Highly recommended for families, but management definitely needs to address the service standards of the security chief.

⭐⭐⭐⭐⭐ We had a fantastic stay at the Regency Palace Hotel in Sharm El Sheikh. The hotel was clean, the food was great, and all the staff were friendly and welcoming throughout our holiday. A special mention goes to Gerges, our cleaner, who did an outstanding job every day. Our room was always spotless, and he was incredibly friendly, hardworking, and attentive. He really helped make our stay even more enjoyable. Thank you to everyone at the hotel for a wonderful holiday. We would definitely recommend staying here and hope to return in the future!

Eelam and osama rait 8325 very good

4221 Abdallh Mohamed and Mahmoud very door nase

Good experience with a good personal like mahmoud and gerges for house cleaning ! Thanks for them

Love entertainment team especially mooka. We love them someone much