Regency Hotel & Spa

This was a wonderful resort with great dining, pool, comfortable and clean rooms and amazing staff.

It was 5× experience. Mr. Suranga helped and ensured that i will get the very good service and room. Umesha helped to other activities in proper way.

I had an amazing time at this place, especially because I enjoyed my interactions with Rajinikanth, the supervisor of the restaurant. He is such an incredible person; he took care of us every time. We noticed many things about him: he is very humble and polite, and he treats every guest as if they are his own family members, making us feel at home.

I had one of the worst hotel experiences of my life at Earl’s Regency Hotel, Kandy. I have stayed in many hotels, including much cheaper properties, and have never experienced such poor service and lack of professionalism. From the moment we arrived, the front desk staff were disorganized and unprofessional. One staff member asked me to take a seat, while another immediately questioned why I was sitting there. There was no proper welcome, and unlike what you would expect from a hotel of this standard, we were not offered a welcome drink—only a cold towel. We were staying at the hotel to attend a wedding. While getting ready, I attempted to close the balcony sliding door, and it suddenly came off its rail and fell towards me. It struck my head, and I was fortunate enough to avoid a serious injury. This was a major safety hazard that could have resulted in a very serious accident. What was even more shocking was that a staff member admitted he had seen the sliding door coming off earlier, yet he never warned us or took any action to prevent this from happening. I had to call the front desk myself to report the issue. They simply said they would send someone, but as we were already late for the wedding, we had no choice but to leave the room with the door in that dangerous condition. Later, I requested to speak with the Duty Manager through one of the front office executives. Unfortunately, the response was incredibly disappointing. The Duty never came and the manager I spoke to was rude, dismissive, and completely lacked professionalism. He said he would “look into it,” but neither he nor any senior manager ever came to speak to me. Throughout our stay, no one apologized for the dangerous incident or showed any concern for our safety. Even at check-out, there was still no apology, no follow-up, and no acknowledgement of what had happened. To make matters worse, they didn’t even provide a detailed bill for my stay. They simply said, “All good, you can leave.” As another disappointment, there was also no turndown service provided when we returned to our room that evening. For a hotel that markets itself as a luxury property, this level of service, lack of accountability, and disregard for guest safety is completely unacceptable. This experience has destroyed my confidence in this hotel. I will never return, and I certainly cannot recommend Earl’s Regency Hotel, Kandy, to anyone. Guest safety should always be a hotel’s highest priority, and unfortunately, this hotel failed on every level.

We had a wonderful stay at Earl’s Regency! The staff was exceptionally friendly and welcoming throughout our visit, especially Madam Umesha, who made us feel truly special. We were also surprised with a birthday cake for my wife, which was such a thoughtful gesture. Thank you to the entire team for making our stay so memorable. We highly recommend this hotel and hope to come back one day!

Great hotel for a short visit in Kandy.

We celebrated our 20th wedding anniversary here. We were thoroughly spoilt. Attention to detail was second to none by Chanaka. Food was outstanding.

Lovely spacious clean quiet room, attentive staff. Particularly impressed with the restaurant at managing my dairy allergy. Shantha arranged for a meal to be specially prepared and waited on me personally.

Wow...wow...no words to explain...All the services are really good... environment is really cool and calm... good staff and service.. Food is really tasty...

We had an Amazing Experience @ the Earl’s Regency. Thank you for everything for the Hotel Manager Suranga, Umesha from the front desk and whole staff. I really appreciate for everything! We will be back again soon!

I like to sincerely appreciate the excellent service provided by Sahanya from Trainee Receptionists during our check-in. Although she mentioned that she is still a trainee, her professionalism, confidence and communication skills were outstanding. Sahanya explained our room facilities, hotel amenities, dining options, check-out process and all other details very clearly and patiently. She made sure we had no doubts and answered all our questions with a warm smile. Her politeness and helpful attitude made our arrival experience smooth. The hotel itself is absolutely beautiful with mountains & pool is very nice, All other staff members were also very welcoming, attentive and professional. The rooms were spotless, comfortable and well-maintained. Food quality at the restaurant was excellent too.

If you are travelling with Infant and senior citizens & need enough water to prepare powder milk, avoid this place. They give less complimentary water and charge extra money for the refill. Looks like they are forcing people to use their mini bar. Moreover place is like classic hostel room where balcony is for nameshake and no privacy is there. Room are not kid friendly, need to be careful while walking to bathroom. Bed size is not comfortable for 6ft and above tall people. Overall hospitality was ok ok but you can find much better 5 star place in city then this one which is way below 5 star property standard

Wonderful stay and pleasant staff

I recently stayed for two nights at Earl's Regency Hotel, and it was a truly pleasant experience from start to finish. The hotel itself is beautiful, with a relaxing atmosphere that made our stay very comfortable. A special mention goes to Saumya, who took excellent care of us throughout our visit. She handled both our check-in and check-out processes smoothly and efficiently. Her professionalism, warm attitude, and attention to detail really stood out. She made sure everything was well organized and that we felt welcomed at all times. Overall, the service was exceptional, and Saumya’s dedication made our stay even more memorable. I would definitely recommend this hotel to anyone visiting Kandy and look forward to staying here again.

We had an amazing experience from the moment we arrived. The hotel atmosphere, beautiful surroundings, delicious food, and professional staff made our stay truly memorable. A special thank you to Kivindi for the outstanding service and genuine hospitality. She went above and beyond to ensure everything was perfect and made us feel warmly welcomed throughout our visit. Her kindness, professionalism, and attention to detail truly stood out. Highly recommended for anyone looking for a relaxing and enjoyable stay in Kandy. We will definitely visit again!

Excellent accommodation. Staff were very friendly and obliging.The hotel surrounds are really beautiful and well cared for.The pool is one of the best we have used in Sri Lanka.

This man is incredible he has been with us helping & serving the best service since the day of arrival I cannot believe that there is such a sweet person!!! I truly appreciate his caring and he also made sure we are satisfied to the maximum if not he would do anything for us just to make us happy I truly appreciate hard working employees like him he is very considerate and kind and thats the right person especially for a hotel!!

Love the location and grandeur of the hotel, thoughtful spaces

An amazing experience. Surrounded by mahaweli river & many mountains, it has one of the best views I've seen. Staff was very friendly & helpful. Had a great buffet too. Cozy climate. Luxury rooms & service. Everything was clean, well maintained. Highly recommend

Stunning in beauty , good location , and nice rooms . Staff are not trained well ,and made incorrect choices which affected us . Beds did not have a top sheet or quality linen for a 5 star hotel.

Lovely time at the hotel. The staff were so friendly. Especially Dilan in the restaurant. He was attentive and was always on hand if our party needed anything. The hotel evening food was ok the menu could be a bit more varied. Lovely views and nice pool area.

I have visited this hotel many times whenever I needed a short break, and over the years I have unfortunately witnessed a steady decline in its service quality and standards. On 30 May 2026, I visited the hotel with my family. We arrived around 12:40 PM and parked our car near the entrance. I had to unload all our luggage myself, which was not a major issue. However, what surprised me was that my wife was carrying our bags and climbing the steps with our child while several staff members were standing nearby watching without offering any assistance. After parking the car, I returned to find my wife and child still waiting at the main entrance with the luggage. Several staff members dressed in white shirts and ties saw us, yet no one acknowledged or assisted us. Eventually, a staff member asked us to take a seat in the lobby, where we waited for nearly 20 minutes without any attention. What made this even more disappointing was that there were fewer than five guests in the lobby while the front desk appeared to have eight to ten staff members present. It was sad to witness such a lack of hospitality from a hotel that was once known for excellent service. The staff seemed more focused on socializing among themselves than paying attention to their guests. There appeared to be a complete lack of ownership and accountability. When we finally received our room, we discovered that it had not been properly cleaned. There was a pair of used socks left under the sofa by a previous guest. I reported the issue to the front office and housekeeping arrived approximately 20 minutes later. The housekeeping supervisor collected the socks and left, but throughout the remainder of our stay, nobody followed up to check whether the issue had been resolved satisfactorily. This hotel was once one of the finest properties in Kandy, which makes this decline even more disappointing. The lack of attention to guests, poor housekeeping standards, and overall absence of service recovery have seriously damaged my confidence in the property. Sadly, this was one of the worst hotel experiences I have had in recent years. Unless significant improvements are made, I will not be returning, nor would I recommend the hotel to others.

Stunning scenery. A little out of town, upscale relaxed atmosphere. Rooms of a very good standard. Great value , quiet at night. Staff are professional and welcoming. The hotel has everything you need and more.

We stayed at Heritance Earl’s Regency for one night in December 2025 during our family holiday, and it was a fantastic experience from start to finish. We booked two double rooms on a half-board basis. Both were in excellent condition and fully equipped with all the necessary amenities. I must commend the housekeeping team—the rooms were spotless, and they did a great job maintaining that level of cleanliness throughout our stay. The hotel features a beautiful, relaxing garden that is perfect for a stroll. The swimming pool is very attractive, and what made the experience even better was the pool staff; they were incredibly attentive and helpful. We also spent an afternoon at the pub enjoying some mocktails and beverages—the atmosphere and service there were great as well. As we were on a half-board basis, we had both breakfast and dinner at the main restaurant's buffet. The spread was impressive! There was a wide variety of Western, Chinese, Indian, and authentic Sri Lankan dishes. Everything we tried was delicious and well-prepared. Overall, our experience was wonderful. We will definitely choose Earl’s Regency again the next time we visit Kandy. Highly recommended for families looking for comfort and great service!

We had a lovely stay at Earl’s Regency, set amidst truly spectacular scenery. The views are absolutely stunning, with rolling mountains in every direction, and the grounds are beautiful, full of native Sri Lankan wildlife; it really feels peaceful and close to nature. The service throughout our stay was exceptional. Every member of staff was attentive, friendly, and genuinely eager to help, regularly checking if there was anything they could do to improve our stay. A special mention goes to the reception team, especially Jenovia, who was incredibly polite and helpful. She showed us to our rooms and took the time to point out all the areas we might need, making us feel very welcome from the moment we arrived. The hotel is also very family-friendly, which we really appreciated. There is a small play park for children, and the housekeeping team went above and beyond by making towel animals for our little one - such a thoughtful touch that made her day. Breakfast was very good with a wide variety of options, including both Western and Sri Lankan dishes. With just a few small tweaks it could be even better: for example, having bacon readily available rather than waiting in a queue, colder milk at the cereal station, and ice with drinks ordered at the pool bar. These are very minor points but would elevate the experience to a full five-star level. The rooms were clean and comfortable with all the necessary amenities provided, including thoughtful extras like plasters. While the rooms are perhaps a little tired in places, the cleanliness and outstanding service more than made up for this. Overall, we were very impressed with our stay. If you’re looking for stunning views, a peaceful setting, good food, and genuinely excellent service, Earl’s Regency is a wonderful choice and one we would happily recommend.

So far I stayed for a full board and service is so friendly and good hope to come again and excellent food too we enjoyed it so much

We had our full board stay at Earl's regency Kandy. The location had scenic views day and night. Specially the 2 floor balcony was amazing and photogenic. Don't forget to reach there. And of course their rooms were clean and tight and felt super comfy. Their staff was polite and respectful to us as local guests. They treated us with beautiful smiles Everytime. The atmosphere was super cozy and couldn't asked for more. And the food variety was amazing and up to international standards. As vegetarians, even we had a big variety of foods. 10/10... Overall the stay was amazing for me and my husband and definitely worth the money.