Puerto Azul

We stayed here for my partners birthday for 8 nights all inclusive, it was a nice hotel, staff were friendly however I wouldn’t return- especially as a couple. There was children everywhere which is absolutely fine, but there was only 1/2 adults only bits, and even then there was still teenagers messing about. It’s definitely more of a family hotel rather than couples. There was only ever 1 bar open during the day, and for hundreds of people staying there, it wasn’t enough- the queues were endless. Even at the adults only bits, there was no bar. We were there for 8 nights, bed sheets didn’t get changed once, the room was always cleaned, just never had our sheets changed which I think is pretty dirty. All inclusive drinks are crap, barely anything is included. They have pour your own drinks service but the wines on there weren’t great. The food was lovely, different variety every day and always tastes great. Entertainment- there was nothing in the evening other than some shows for children, nothing for the adults at all. Overall, hotel was nice and staff great, but for £2500, we were disappointed.

Excellent hotel. It's our second time here. The food is fantastic, easily the best all inclusive food we’ve ever had and we go all inclusive every year! Best thing about the hotel is the food. Breakfast, lunch and dinner all excellent every single night! The reps were amazing this year. All great with the kids as expected but some of them were even great with the adults. Kept us entertained all day and night. A mention particularly for Zuri. She was the life and soul of the hotel. All day she kept people going. She even joined in on all the games we played, such as beer pong (even when it got out of hand). Also shout out to Alberto who was good fun and got involved as well. Rooms are spacious and spotless. Comfortable beds, everything you need from a hotel room. Night time entertainment is the only real negative for me. It's not terrible, but it's not great either. Reps do their best but it is what it is. Overall, fantastic hotel. Best all inclusive we’ve experienced over 14 years of all inclusive family hotels. Will be returning next year!

Unfortunately, our stay at Servatur Puerto Azul was disappointing. The bathroom was not properly cleaned, with hairs left on the floor when we arrived. One of the doors in the room was coming off its hinges, which suggested that maintenance had been overlooked. To make matters worse, our room overlooked a building site, which was far from the relaxing view we had expected. When we raised these issues with reception, we were told there was nothing they could do about changing our room that evening. While we understand that hotels can be fully booked, the lack of a more helpful or empathetic response added to our disappointment. Overall, the room did not meet the standard we expected, and both the housekeeping and customer service fell short of what we would expect from a hotel.

We won game with Zuri entertainer team

Just returned from a week at this fabulous hotel. We were upgraded for free on arrival to a duplex suite with private pool and mini bar, which was a wonderful surprise - particularly as this holiday was a special celebration! The room was lovely, with a kitchenette and living room area downstairs, bedroom and bathroom upstairs. The pool and terrace was wonderful, with stunning views of the sea and surrounding area. The all-inclusive was plentiful with a great selection of food. It did get a bit chaotic at times, particularly unattended children helping themselves, and it would have been helpful if some of the food was better labelled - often saying 'chef's speciality' but not what it actually was. The drinks were self serve with a number of stations, ncluding wine on tap (very nice rose). This hotel is huge and takes a while to navigate but the views are magnificent. The steps down to Playa De Puerto are a bit challenging, especially coming back up, but it is definitely worth exploring along the beach path to Playa De Amadores too. The gym is nice with a good selection of equipment, although early mornings were pretty busy during our stay - and very hot. I think this is a non-smoking hotel but a number of guests both sides of us were smoking constantly on the terraces which was a bit overpowering at times.

Stayed here from 15th for a week checked it just before stop tap got a cold box of sandwiches and fruit as we arrived late. Got to our room 7520 which was underneath where the football court was pretty noisy road underneath and a generator in a shed opposite plus you here all the empty bottles being put into skips at night rooms are lovely cleaned and modern pools are very good and warm and always got a sunbed food is very got in the buffet and snack bar staff were not very approachable not many spoke to you entertainment was average except from the animation team who work hard all day and night most of the hotel is spotless except for the seating area outside of the snack bar which was always dirty and plagued with loads of pigeons eating on tables and on the floor you never seen staff cleaning the floors from them pigeon dropping everywhere we went all inclusive but it’s not really all inclusive as most cocktails you have to pay for and the drinks are poor quality and at times the ques at the bar became pretty long the staff at reception were pretty rude at times and not very helpful this was our 5th time here and will be probably our last as it as problems with pigeons and the quality of all inclusive drinks

Another amazing holiday here 3rd time now and will go again ,food is always good staff very pleasent and helpfull ,plenty spaces for sunbeds ,hard to get a space down at adults section sunbeds the usual towles on to reserve those but plenty other places to go ,love the hotel modern and clean ,,ive got one gripe when we checked out our room which we did in the morning you can book the courtesy room at reception its not a courtesy room its 3 shower rooms you book so get yourself ready for journey home ,we booked it for 4pm ,we collected towles from reception and headed there for a shower only to find all 3 were being used and people waiting outside to use them because you can just walk in there, there is no one looking over them who goes in and of course people take advantage of that ,that needs looking into i think you should be given a key for your allocated slot and after your half hour is done you hand it back so everyone gets a fair chance ,anyhow we went back to reception told them situation and they gave us a spare room and thankyou for that ,this is going to be a ongoing problem and can cause arguments really needs looking into ,apart from that excellent we will be returning

We stayed at the Puerto Azul in June and we had researched thoroughly before booking, Safe to say we weren't disappointed. Overall hotel was stunning, great views, extremely clean and a pleasant place to be. We where all inclusive and can definitely say that was definitely one of the best all incisive we've seen. Food was good, fresh, can get receptive near end of the week but definitely not stuck for options, we enjoyed so much we never ate outside the hotel the whole week. The snack bar is great what it offers for the time frame it does is great and there is something for everyone. Self service soft drinks also for 24hrs means there's always an option for you. Didn't use the bar much as was mostly soft drink and local beer but when did everything was nice. Room was clean, spacious and well decorated, we had a junior suite with sea view and views where stunning. Air con was also fantastic keep the room cool for us retuning when out. Pool areas again clean, plenty of sun beds and multiple choice of pools. Due to the hotels location when wind gets slightly up staff do tie up umbrellas to prevent them from falling but never really caused us an issue. Adult only spa pool area is a great place to relax, although it opens at 9.30 there is people queuing from around 8-8:30 to reserve sunbeds there, hotel did advise this isn't allowed but did happen and no one stopped it, so can be difficult to get at this area. Animation team shows where brilliant these tend to start at 9-9:30, also this team does plenty activities and pool sports during the day. Although shows where good the other entrainment on earlier was poor and felt like you where waiting for animation team shows to start. 5 euro taxi ride to Puerto Rico Mogan mall, there is a walking path but is steep due to hotels location. Europa centre only 10 minute walk for bars and shops but is uphill. Although there is a spar on side which had everything we needed. Only things that we felt slightly let hotel down was reception staff where very quick, blunt and unhelpful especially when there the first people you see. This caused us to spend half an hour hunting for lifts and our room as no proper directions given. The hotel is large and elevator system with multiple elevators taking you to different floors can be confusing for first few days. Also at the snack bar dining area can be bad with pigeons but only so much hotel can do with this. As said previously about the subbed reservation at adults only areas. Overall this didn't overly affect our holiday we had a fantastic time and would definitely recommend this hotel to anyone and would return again. We went through a jet2 package holiday and had no problems .

We had an amazing stay at this hotel and would highly recommend it to anyone looking for a relaxing and enjoyable holiday. The hotel is beautiful, the rooms are clean and comfortable, the food is delicious with plenty of variety, and the entire staff is friendly and helpful. A very special thank you goes to Natalia from Poland, one of the entertainment team members. She is truly outstanding—always smiling, kind, energetic, and passionate about her work. She made every activity fun and engaging, creating a wonderful atmosphere for both children and adults. Her enthusiasm, professionalism, and genuine care for the guests made our holiday even more memorable. Natalia is a real asset to the hotel, and people like her are the reason guests want to come back. Thank you to the whole team for making our stay so enjoyable, and especially to Natalia for her incredible dedication and positive energy. We will definitely be back! ⭐⭐⭐⭐⭐

Hotel - ***** Food - ***** Drinks - ****** Animation Team and Activities 12/10 2nd time of visiting the hotel ... we came last year, and glad we came again. The Animation team were absolutely brilliant, and the shows and games in the day and evening were so much fun and well organised . The whole team were awesome. Special mention to to Adam, Jesus, Suri, Martha and Alberto. These guys ( some we met last year ) were just exceptional. I fully recommend the hotel and all that comes with it. We will return ( not next year tho LOL ) Please say hi to the team if you go Graham and Sam

Amazing hotel, everything was so clean and new, you can really see they take pride and care in the hotel, we have travel a lot and this hotel not only looks amazing and modern but definitely has the best animation team, they are very bubbly and the shows are amazing! Not your regular hotel shows that are very homemade. These shows are professional! We loved our stay here! Food was good, and drinks were great. I don’t think there’s anything bad to saw about this stay.

Arrived at the hotel after messaging with a few private requests which weren't acknowledged. Upon arrival about midday, we were advised by some very grumpy people on reception that our rooms wouldn't be ready until 3 pm, so we had our all inclusive bands put on and went for some lunch and a wander around the resort. The food at the snack bar was pleasantly surprising and greatly appreciated after being up at 2 am. At 3 pm, we returned to reception to be advised one room was ready, which was our friends'. At 3:30, we returned again and got our room. We were surprised they were next to each other as we booked separately. We soon discovered we had probably the only two rooms that didn't have sunbeds on the balcony as they were too small, but this didn't bother us as the rooms were lovely. We had a partial sea view and were happy. Now to the pools: it was really hot so we decided to go find the pools. Our first complaint was how slippery and dangerous the areas around the pool were, and the second complaint was how murky the water was and the temperature of the pool. It was like a bath and not cooling to get into. After a couple of days, the temperature must have been turned down as it was much better. The pools are nice but not big enough, especially when they're doing activities on both sides at the same time. The adults-only pool isn't big enough, and people are queuing an hour before it's even open to get a sunbed. We did manage to get sunbeds at most times of the day around the normal pools so that wasn't a problem for us. Onto the food: well, I can't complain about that; it's amazing and there's so much choice, although it could be warmer (there is a microwave you can use so that was ok for us). The bar staff in the lobby are rude and awkward; they smashed a glass into the crushed ice by accident and we watched them picking it out. Hence, we didn't have crushed ice. It was always an issue to ask for a glass with just ice as I used my own pink gin as I don't like just plain gin and I just used the Sprite off the tap. Although some of the staff in general were happy and polite, most of them were miserable and rude. The location of the hotel is high and a rather long walk down and back up from the center or beach. There is a free shuttle to the beach but at limited times. In general, we had a fantastic 10 days, but unfortunately, with the pool area being so dangerous and the location of the hotel, we wouldn't return.

El mejor show de Michael Jackson!!!!!!

Amazing!!! Breakfast so much choice glad we didn't go all inclusive as the beer was awful. Rooms gorgeous with super comfy beds and pillows like clouds. Cleaned everyday and towels changed. We had junior suite beautiful decor and english tv channels with sea view! Wow! Really stunning views. Arrived late at night was given a box with cold food and water very nice touch. Lifts are bit of a nightmare to figure out as its several to get to where you need to but get used to it and very slippy around the pool areas needed more anti slip. Would definitely return no hesitation.

Lovely hotel ,did all inclusive so much food to choose from only problem is food not over hot .good swimming pools but be very careful around the pool because it’s very slippery and lots of falls from people.worst thing about the hotel is the grumpy rude staff only a couple of nice ones (reception worst of the lot )

Our children really enjoyed their time at the mini club. Daniela and Natalia were friendly, caring and made every activity fun. Thanks to Natalia and Daniela, for helping create such lovely holiday memories!💞💞💞

We had a really nice holiday and our kids enjoyed the mini club lot. Natalia and Daniela were always friendly, cheerful and great with the kids. They organized fun activities every day and made sure everyone felt included and happy. Thank you Natalia for make our stay even more enjoyable! 🌟🌟🌟🌟

First time to this hotel and Gran Canaria. I returned recently from my stay here and OMG it was amazing!!!! The hotel is located on a hillside, I got a sew view room and the views were insane day and night. The room was very well laid out with a little kitchen area with utensils, cups, glasses, microwave, kettle and toaster. The bed was very comfortable and had the best sleep. There were sunbeds on the balcony with the balcony having sun on from 10am to 6pm. The cleaners did a great job and came everyday. They were very friendly. Also, having the room key on your wristband is a great concept...I never had to worry about making sure I had a key on me. I stayed all inclusive. The food was so good. There were so many different options to choose from. The snack bar by the pool was one of the best I have ever seen. The chefs work very hard to make sure that everything is topped up. The range of alcoholic drinks was brilliant. I liked that all the soft drinks were self serve. 3 The animation team were AMAZING! Both with the kids and the adults. I have the song they dance to when they start in the morning by the pool stuck in my head 😂In the evening the animation team put on a great show with the Grease tribute and Madonna tribute. BRAVO!!! I 100% recommend this hotel. It's great for families, couples and solo travellers. I am already looking at dates to book my return for 2027! Thank you to all at the hotel that work very hard to make sure us guests have this amazing experience!