PRINCESS SUN HOTEL & SPA 4 *

The hotel has good facilities and our children enjoyed the pools and water slides. However our experience was overshadowed by serious cleanliness concerns. We arrived at around 1am and found numerous ants and flies in our first room. We were moved to another room where there appeared to be hundreds of dead ants around the entrance. More were behind the door, on the bathroom mat and appeared again the following morning. The room was eventually deep cleaned which improved matters. We also saw uncovered food at the pool bar with flies crawling over it and on one occasion ants crawling out of a basket containing dessert pastries. Reusable cups appeared to be rinsed in water rather than properly washed. Our 11 year old daughter also developed a cold sore during the holiday despite never having had one before. I am not suggesting the hotel caused this but seeing how the reusable cups were being handled understandably added to our concerns about hygiene. We also frequently noticed only one lifeguard appearing to cover all three pools which was a concern given how busy the pool areas could become. Our requested mattress topper was left outside our room in an open bag on a floor surrounded by ants. It was replaced after I complained. Most disappointing was the lack of a meaningful apology or recognition of the impact this had on our family. We were mainly given explanations about why things could not be done. I am genuinely surprised by the number of very positive reviews on TripAdvisor. Perhaps our standards are higher than some but we have stayed in many good four star hotels and know what that standard should look like. In our experience Princess Sun simply did not meet it. There are positives here but the cleanliness, safety concerns and handling of our complaints overshadowed them. Sadly this is not a hotel we would return to.

Excellent experience in the spa, I had a massage with faidra was amazing! Highly recommended

Just returned from a lovely 10 days at the Princess Sun and all in all had a lovely stay. We are a family of 6 with children 11, 14 and 19 and all had a lovely relaxing stay. The hotel is extremely clean and well maintained. There’s no shortage of sunbeds and people don’t get up ridiculously early to reserve them as there’s no need. The food is good, in particular we really enjoyed the beach bar restaurant where the pizzas and gyros are really good quality. There’s a handy little shuttle to take you down and back from the beach, it is walkable but in the heat it can be a bit much. The watersports at the beach were more expensive than we are used to so didn’t bother. We took some beach shoes which were helpful on the stoney hot beach. While we were there the snack bar stopped serving pizza for several days which was a little disappointing as we prefer to have lunch there and evening meal in the restaurant but nothing major. They don’t do pizza in the main restaurant just the snack bar. A couple of negatives that I thought might be worth noting - [ ] Only one bottle of water is provided and not refilled in your room (can refill at fountains but I believe this is filtered rather than bottled) I bought more from the shop but most hotels we have stayed in provide water - [ ] Expensive to keep the room on last day if you have a late flight home €120 until 4- so only 4 extra hours - [ ] Key fobs got deactivated at 11.30 even though check out was 12 - [ ] Queues can be long around the pool bar as often there’s only one person serving - [ ] Pop can be flat at at pool bar but at evening bar and restaurant fine - [ ] Entertainment in a shed out of the front and isn’t all that great - [ ] Nothing to do with the hotel but some guests are not very considerate to how much noise they are making while others are sleeping. The room doors slam and echo around the corridors - [ ] Daytime entertainment could be better, a few things to do but not always obvious when it’s happening and not a great variety of activities Main positives - [ ] Lovely clean hotel - [ ] Friendly and helpful staff - [ ] No sunbed wars - [ ] Shuttle bus to beach with lovely food - [ ] Two pools and small waterslide which are still fun for adults - [ ] Good food selection - [ ] Modern comfortable rooms We had a lovely stay and would definitely go back.

Lovely experience I had a facial, head and back massage by Sanmy, it was very relaxing just what I needed

I had an absolutely amazing massage with Sanmy at the Princess Sun Hotel in Rhodes, and I honestly can’t recommend her highly enough. From the moment I arrived, Sanmy was incredibly warm and personable. She took the time to chat with me, asking about my family and how I was enjoying my holiday, which made the whole experience feel really personal and welcoming. She carefully followed my spa questionnaire and tailored the massage exactly to my preferences. It was clear throughout that she is very experienced and professional, and she created such a calm and relaxing atmosphere. By the time the massage finished, I felt completely relaxed, stress-free and refreshed — exactly what I had hoped for from a holiday spa treatment. If you’re staying at the Princess Sun Hotel and considering a massage, I would highly recommend booking with Sanmy. She was fantastic, and I would definitely have another treatment with her!