Preslav

The room it was horrible, nobody is cleaning the hotel, also the food it was very bad, the same food 2 days in a row in different dishes. Nobody changes the towels or clean the room. Everything is miserable. The halls, the dining room and the rooms are always dirty and everything smelss bad.

I stayed 8 days at Preslav Hotel between 15 and 22 July. It is quite close to the beach, it has a clean pool that closes at 5 p.m., the staff is kind and willing to answer your questions. The food is good and various, though there is too much oil fried salami and sausages, yet many salads and fruits, home-made cookies and natural juice. What I didn't like was that they never changed towels or sheets in those 8 days! And also the fact that because the hotel has only 3 levels, it doesn't have an elevator. Persons with locomotor disability should definitely avoid this hotel. For its price it's very good.

The good: All rooms have air conditioning and minifridge. The pool is clean and decently sized, but closes at 5 pm (seems to be the norm in that area). Plenty of shade in the garden. The bad: Cleanliness was not their strong point, they seem to focus more on adding chemicals to the pool everyday (that is normal) than cleaning the spiderwebs and glasses from your room before your stay. This specific room had a nasty stain on the wall and the AC looked absolutely disgusting. The wifi is absolutely useless (no signal at all) unless you are at the reception hall or some areas of the garden. All bathrooms have issues with ventilation, they have a persistent unpleasant smell and quite a bit of mold. The coffee at the bar is disappointing, it's really small and served in a foam container. They tax the same amount for milk in coffe as for the coffe itself. A vending machine would do a better job, and probably cheaper. Parking was a nightmare, they confirmed a few days prior to arrival that they reserved parking spots. I don't mind the fact that parking is a bit of a walk away from the hotel, but that we had to have a back and forth with their parking contractors for more than an hour to actually let us park there. Instead of just directly contacting them they just told us to insist to park there, so after being refused 5 times (5 tripts to the hotel and back to the parking lot) they finally called them and it was fine, but why did I have to go through the hassle of finding a parking spot and insisting to be let in the parking lot when I was assured there will be one?

It is the 4th time in a row I come here and the last . I received a room which robably was a single one before, because there is not s ace for two, no bedside night lam s, a single night table. The TVset is very small, old and hanging on the ceiling, in a corner, very difficult to watch. The wardrobe has drawers you cannot use, because they hit the night table. Of course, I moved it half a meter, hardly turning the lights on afterwards and finding out nobody ever , cleaned under the wardrobe. I asked immediately to change the room, something I do not usually do, also saying I bought the holiday in November 2017, I am their guest for the 4th time and I stay for 12 days, I love Bulgaria, I have many Bulgarian friends. To my sur rise, I was very naturally refused by the manager, I think, who suggested I should try again some days later. Coming back in the room, I also found two never washed glasses, directly on the small table, mouth down on it, having no tray. Then, bad beds, a dirty towel, used by a woman before..., which brought me to tears. I went to the old rece tionist who said it was not her job, then, by chance, I met the cleaning woman, who shouted at me, very angry I went to the rece tion desk. The whole attitude in this hotel is old fashioned, as if we stay free of charge and we should not comment. Nobody said ,,I am sorry,, as they still have enough tourists, most of them from Moldavia, so no matter one Romanian minus. The restaurant is far better than the rooms, still, it is obviously worse than the last years. Less courses and not varied as before. The only advantage is given by the trees and small garden around the hotel. My conclusion is this is definitely NOT a 3* hotel, when talking about the rooms and I regret I had to destroy my mood, when I could choose another hotel nearby, which is chea er and cannot have worse rooms. It is a serious roblem nothing changes, nobody in the hotel does not care, nobody really wants to understand you.