awful hotel not a 5 star poor staff and awful food
pirms 3 mēnešiPort River Hotel, Antalya – Very Disappointing Family Holiday (9th July – 16th July) We stayed at Port River Hotel in Antalya from 9th July to 16th July for our family holiday, and unfortunately, it was one of the most disappointing hotel experiences we have had. The hotel advertises itself as a 5-star resort, but in our opinion it does not come close to meeting that standard. At best, I would rate it as a 3-star hotel. Our problems started as soon as we arrived. We reached the hotel at around midnight after travelling with three young children. There was nobody at the entrance to greet us or help with our luggage. When I asked at reception, I was told there was no bellboy available, so I had to carry all of our luggage into the hotel myself. Things then got even worse. Reception informed us that the hotel was overbooked and that they did not have a room available for us. This was completely unacceptable, as we had already paid for that night's accommodation and check-in officially started at 2:00 pm. Our room should have been ready regardless of what time we arrived. Instead of offering a proper solution, the staff simply apologised repeatedly and asked us to wait while they tried to sort something out. At around 3:00 am, we were finally told that a room had become available because another guest had just checked out. The room then had to be prepared, meaning we waited even longer before we could finally get some rest. We also had to wait another hour for a baby cot, only to discover that it was broken and unusable. We had to wait until the following day before it was replaced. The room itself was far from acceptable. It was clearly not cleaned properly. The floors were sticky and sandy, there was sand left in the shower cubicle, and the minibar fridge had not been restocked with drinks. The facilities were also nowhere near adequate for the number of guests staying at the hotel. The swimming pool is far too small for a hotel with around 400 rooms. Even assuming just two guests per room, that's at least 800 guests, yet there are only around 280 sunbeds around the pool. Every morning became a competition to secure somewhere to sit, forcing me to wake up at 7:00 am just to reserve sunbeds for my children. Dinner was another daily frustration. The evening meal was served between 7:00 pm and 9:00 pm, giving over a thousand guests just a two-hour window to eat. Finding a table was extremely difficult, and most evenings we had to clean and set our own table because the restaurant was clearly understaffed. The staff throughout the hotel were generally unhelpful and, at times, quite rude. It was obvious they were overworked, but unfortunately this resulted in poor customer service and little concern for guests' experiences. The food was another major disappointment, especially for families. There were very few child-friendly options in the buffet. The only consistent choice for children was chips. There was no dedicated children's section with foods such as pizza, chicken nuggets or other family favourites. The adult buffet was also very repetitive. Day after day the main protein choices were grilled salmon and grilled turkey, with very little variety. Overall, we were extremely disappointed with our stay and would not recommend this hotel to anyone looking for a relaxing family holiday. I am also sceptical about many of the positive online reviews. While I cannot say whether they are genuine or not, I noticed that many glowing reviews appeared to come from accounts with no previous review history. This made me question their authenticity. In contrast, almost every guest we spoke to during our stay complained about the food, overcrowding and poor service. In summary, this hotel is overcrowded, understaffed, poorly managed and nowhere near the 5-star standard it claims to be. I would strongly advise families to look elsewhere.
