Ponient Marinada Aparthotel by PortAventura World

I wouldn’t personally rate this as a 4-star hotel – I’d say it’s closer to a 3-star. The location is definitely one of the hotel’s biggest positives. It’s within easy walking distance of the beach and strip and access to the theme parks, which made getting around really easy. The rooms were very basic but did the job. As with any hotels you can sometimes hear people in the halls but we couldn’t hear anyone either side of our rooms. The entertainment was also fairly basic and didn’t offer much variety during our stay. The food was okay overall. There were themed nights, which added a bit of variety, but the children’s lunch and dinner options were very repetitive. Most days it was some variation of pizza, chips and hot dogs, so it would have been nice to see a wider selection for kids and signage was inconsisent ie sign said margarita pizza but was actually a tuna pizza. Breakfast was probably a highlight as lots of different pastries, continental breakfast, fruits, cereal etc. The splash park could also do with a really good clean. It doesn’t look anything like the photos and feels quite tired compared to what we expected. Some of the water features were a bit weak. One of our biggest frustrations was requesting a travel cot. We’d asked for one in advance but arrived to find there wasn’t one in our room. We then had to ask reception four separate times, with each visit ending in “we’ll call housekeeping.” It took around four hours before a cot finally arrived. Each time the staff seemed to lack basic communication. I do appreciate that english may not be first language. When i asked for a travel cot the first time i had to use variations such as baby bed, baby cot, travel cot as they thought I was asking for more towels. My son was also sick during the first week there (unsure if this was caused by the fooe) and my husband approached reception which again we had to wait a bit of time for someone to come to the room with fresh bedding. My husband had to go back down to ask how long and the man on reception looked annoyed at the question. When someone did come she gave us what she could. She could not give us a cover for over the bed and said there wasn’t any but yet the next morning we seen the cleaners changing over rooms with fresh sets. Unsure why a hotel of this size would say they didn’t have any covers but it meant my husband just slept on top of a sheet. The housekeeper was lovely and asked immediately if our son was okay! We were also disappointed with the character meet information. The notice board showed that Elmo would be appearing on Sunday, so our sons were really excited to meet him. After waiting and him not appearing and another character appearing instead, we asked at reception and were told, “Did you come on Friday?” We advised we didn’t as had went by the notice board. Apparently the schedule had changed, but the information board had never been updated. It was disappointing, especially for the children who had been looking forward to meeting him. Overall, the hotel was okay for the location, but there were several areas that need improving. Better communication, more attention to cleanliness, and more consistency with family facilities would make a big difference. Another thing to note that the lift broke down at least 4 times whilst we were there. The last time it was off for a few days which meant there was only one operational lift for 7 floors worth of guests. (There was a service lift but it wasnt publicly opened up to be used)

Lovely hotel staff could not do enough for you. Loved the buffet with the different themes at night from a Chinese night to a night at the circus for the kids. Great location aswell.

I personally feel this hotel was more a 3.5 but that wasn’t an option on here. We arrived at this hotel on the 24th of June 2026 and checked out on the 1st of July 2026 This is how it went… CHECKING IN (24th of June) Rating: ⭐️⭐️⭐️ The staff on reception were very polite and very helpful when we checked in, however they gave us misleading information regarding the water park, were they stated that we got entry to the water park in what we booked, they gave us wristbands for what they said got us into the water park, when actually going to the water park we was told the wristbands didn’t get us into the water park. When going back to the hotel and speaking to the reaceptionists again, we was told No, and that we had to pay. The receptionist who told us we could use these to gain entery to the water park was witnessed/ heard by 3 other people. Apart from this cheaking in was quick easy and hassle free. ROOM Rating: ⭐️⭐️⭐️⭐️⭐️ Our room was very clean and very spacious! It was very clean on arrival and housekeeping came in every day to give us fresh towels and to change the beds! There is nothing on the walls (which I love) and always had a fresh smell, the balcony’s are very big, great for storing floats. The railings on the balcony’s are high so they are very safe for children, and poles for which you could hang wet clothes on. The bathroom was absolutely amazing! The best bathroom I have ever been in! Super modern, they are very big, the shower itself is bigger than my bathroom at home! Plenty of counter space on the sink area for storing toothbrushes and everything else! I honestly don’t have one bad thing to say about the rooms at all. FOOD AND DRINKS Rating: ⭐️⭐️⭐️ The food honestly wasn’t amazing. Not much variety especially at the snack bar, and it was the same food all day everyday. In the dining room they had different themes every night, which I loved! Staff on the doors were the best staff ever! So friendly, chatty and polite! Never didn’t have a smile on their faces! They made our holiday feel so special. There was never much variety on at breakfast or tea time, and the options they did have on was never the best. However, the desserts were amazing! And they always had quite a lot of variety there. They had many drinks options throughout the day! The bar opened at 11am and shut at 11:30pm so many different fun drinks, super friendly staff, and the queues went very quick! The only thing I have to say about the bar is, they don’t go in order of who was their first, once I was stood there for 10 minutes why someone else who had just gone up to the bar was served straight away!!! STAFF Rating: ⭐️⭐️⭐️ Most staff members were super friendly and always willing to help! The cleaners are amazing and so dedicated. Someone in my party had an accident and the cleaners came straight away to clean it up! Super friendly and understanding and dealt with it so professionally! Which we all really appreciated. The cleaner even stayed after it was cleaned up to make sure everything was okay! The receptionists were mainly very friendly, and MAINLY always willing to help, apart from one time, where I asked if the kids disco was on that night and she replied with “go and check” whilst pointing to a board. I had only been in that hotel a day so I didn’t know about this board, and I didn’t like the way she said it, it was very sassy. The lifeguards are honestly terrible! There is only one lifeguard on the main pool, which is massive! And they have their back to the other pool, meaning there is not a single personal watching this pool!! My baby cousin was in this pool, and slipped, she went under and couldn’t get back up! I turned around for 2 seconds and then I noticed! A couple seconds longer it could have been a lot worse! The entertainment staff was amazing! So friendly and happy! Always cheering and dancing! They are all honestly so amazing at what they do and I am missing them a lot! ENTERTAINMENT Rating: ⭐️⭐️⭐️ The entertainment throughout the day is fantastic! Plenty of games, dancing and overall and amazing atmosphere! However, the entertainment at night was atrocious!!! Barely anything on! For two of the nights the kids disco was cancelled meaning there was absolutely nothing for the kids, in a kids hotel! And I’m sorry but sticking football on a tv isn’t entertainment for the night!!!!! Nothing at all for teenagers most of the nights, I really don’t think just putting football on is your job done! There is a stage outside, why not do anything on their? Yes I appreciate some people will be more than happy with the football! But not everyone and that hasn’t been taken into consideration! The Entertainment staff are absolutely brilliant! Super friendly, best entertainment staff I have ever came across! They deserve a pay rise! LOCATION Rating: ⭐️⭐️⭐️⭐️⭐️ Literally not even a minute away there are shops, bars, restaurants! Amazing if you need to nip somewhere for anything! There are also bus stops near by, and the beach is very close! I honestly can not fault the location! Probably the most conveniently located hotel in salou! POOL Rating: ⭐️⭐️⭐️ The pool is no where near big enough for how many guests are staying at this hotel! The lifeguards are atrocious as I have stated and they are simply useless, not even doing their job as I have also stated!!!! There is a great splash area for the kids which the kids in my family really enjoyed! And there was always sunbeds and seating available! EXTRA NOTES Lifts are very slow and not enough for how many guests are at this hotel, they are also very small. Not enough seating in the bar area Thank you for reading!

Great location Rooms were basic Staff were helpful and kind Our room was very noisy Entertainment was rubbish Food was not the best Hotel rundown in places Pool needs a good clean

First time at this hotel and definitely will not be back.Not enough reception staff to deal with check in or out,maybe because it was still low season (may).pool area was a midden with food lying everywhere and birds feeding on the scraps that's down to the guests who don't give a damn.only one bar and again not enough staff absolute nightmare getting service,and could not understand what drinks you wanted.having to take plastic cup for drinks at pool was a pain,so was easier just sitting inside with a glass if you forgot it.rooms cleaned daily,but noise at night was unreal from rooms and corridors.walls are paper thin.food in restaurant was very poor given size of hotel,ate out few nights which was great as plenty to choose from.pool attendant was not much better than a cardboard cut out,kids sick at pool side not cleaned till next day,kids standing peeing into pool in plain sight and nothing done so never ventured in.hotel in decent location and theme park tickets good idea,but would class this a two star at best.3rd time in salou in 4years but would never return to this place,even though we had all inclusive.

Stayed here for a week, and on the third day I got violently ill and had only eaten the rancid hotel food throughout the stay, so must’ve been caused by that, had diarrhoea and was throwing up all day and night for the rest of the holiday. The buffet is tiny for the amount of guests there are and food is either not cooked properly or being cross contaminated to have made me as ill as I was as I’ve never been that ill in my life before, I couldn’t even keep water down and was getting so dehydrated and dizzy that I had to get some medication from the pharmacy which barely helped from how ill I was. I would definitely not recommend the hotel’s buffet food at all it is grim and there’s hardly any choices. All the sun loungers are covered in bird poo as there are pigeons and seagulls lurking about all day due to food being left by guests everywhere. The rooms are lovely except there’s only 1 plug socket. It is also very noisy at night but the beds are comfy. The bar staff are lovely, especially Angel. Salou is a lovely place and portaventura is amazing but do not ruin your time in Salou by going to this hotel unless you want to be bed bound with food poisoning for half of it.

Awful! Stayed in the apartments and do not recommend!!! Full of German 18 year olds causing chaos and the hotel do nothing about the noise. Being kept up all night with a 6 year old child. Also advertised as having a kids club. They had a slime making one my son wanted to go to but he couldn’t as we did not book through tui. It’s only exclusive to tui customers. On our first night we also had to move rooms due to it being infested with cockroaches. Avoid this hotel at all costs!!!

Where do I start,when you walk in hotel looks lovely and very clean but that's it until you enter the pool area, I have never seen a pool area as dirty and badly needing maintenance, sunbeds, nothing but seagull and pigeon poo on them as well as brollies covered in it ,floor round pool thilthy pool needing maintenance done on it where my grandson cut his finger coming out of pool. We as a family have come back with rashes which tui rep photographed and took notes of other complaints we have. Never been in a 4star hotel with such bad food even for kids, my grandson fell and hit his eye and face off a chair sticking out and no one from reception came to see if we needed ,but I must thank the Irish lady helped giving us sum gause and plaster, this was reported to the tui rep next day who to reception for some fresh plasters and was told to go to the like guard, overall review pushed to give this a2 and I definitely won't be back

This review is written half way through our trip here. Only good thing about this hotel is the location and the cleaners are very good and the rooms cleaned daily. That's all there is good to say about this place. The Restaurant - awful all over. Rude unhelpful staff, lots of them walking around doing nothing. The food is awful. If you like pork or fish there is some poor selections of this for you but that's it, very rarely in the 1st week was there chicken and no beef dishes. The children's selection is awulf same crap every night, hotdog, chips pizza and that's it no variety! Then a mascot from the theme park shows up some nights stands at the door of the restaurant for a few mins waves and leaves, doesn't walk around or engage with the children unless they run up to it. We paid half board and no where on the booking did it say drinks weren't included. Went the 1st night for dinner had cokes and juice then on the 2nd night they charged us for it and then we were then informed it was water only. So awful food and no drinks we really feel this option was misold to us. Esp when it was nearly €900 more to have half board. We could have done far better with that money in local restaurants with nice food and friendly staff! The pool is awful, it's not that big and mostly deep end that adults can't even stand in. Not good for a family hotel at all. Then half the sprinklers are not working in the kids splash area. There is little to no entertainment at the pool which is pathetic for a theme park family hotel! When there is pool side activities there is no announcements or anything. No music around the pool, not even background music. It's really sad, especially when the best oasis hotel at the end of the street is buzzing throughout the day. The evening entertainment around the bar is awful, kids disco is exactly the same every night and the adult entertainment is like a really bad audition for Brittans got talent. Then it's also all over before dinner. Like it's all done by half 9. We found ourselves going to again the best oasis up the street I'm the evenings to have a drink and enjoy entertainment. It started at around half 9 - 10pm. We still have 6 days left and have actually booked ourselves into the hotel Jamie 1, 5 mins walk down the street for a couple of nights. Marinada is ment it he 4 star but it's Def not, it's not even 3 stars. We walked into hotel Jamie 1 for a look and the pools, activities and entertainment is far superior then their food looks amazing. Kinda what the brochure said about Marinada but it actually delivers, and it's a star less rated than Marinada apparently. We are really disappointed with this hotel and wouldn't return or recommend to anyone. If your looking at this hotel don't book it, check out best oasis or hotel Jamie 1. They are the same price and far superior hotels

Good location,4 minute walk to bars and shops nice 10 minute walk to the beach. All the Staff are friendly and helpful. Food ok and a small selection of beers. The down side to the hotel is the poor WIFI If your not pool side view the road noise can wake you up, walls are thin so you hear everything in the next room and corridors. We stayed in 202. But we enjoyed our stay. Pools area is good and very kid friendly.

Sitting here on the balcony after three days here. What’s not to like?? Don’t get all the negative reviews. The hotel is lovely, rooms are clean, beds comfortable, shower is great. Plenty of choice for all inclusive food. Snack bar at the pool is great for the kids. Last night’s entertainment- acrobats - were phenomenal and the happy crew keeps the kids entertained. Not had any issues with noise at night or mess at the pool. There’s plenty of bins so easy to keep the place clean. Shame other people have had issues with rowdy guests. So far, everyone has been respectful. I brought an extension lead so it’s been easy to charge everything in the one socket in the bedroom. Plastic cups for your drinks are a bit of a pain as you need to get them from your room at times but not that big a deal. The hotel is in a good location. Plenty bars, supermarkets and restaurants close by if you get fed up with the food/ drink. Good to get tickets for Portaventura thrown in. Not much for little kids ( apart from Sesame Street rides which the wee one loved!). Be warned though. The free shuttle bus doesn’t take you back until 7pm onwards. Happy holidays everyone!

A jet2 holiday and what can I say we had one of the apartments arrived around 6.30pm got checked in went to the apartment across the road from the main hotel had a look around found there was no toaster as advertised. Opened the cupboard door under the sink to find a overflowing rubbish bin no been emptied from the people before us. Rang reception to tell them 3 hours later someone came to empty the bin. So 3 days later same happened again bin wasn't emptied went and complained at reception at 6pm as we had been out all day was told that someone would come and do it by 10pm still not done. As for food we were half board and only had 2 breakfast and 2 evening meals in the 14 nights stay as the food is bloody awful. Don't waste your money on booking this hotel . Wifi keeps dropping out as well

We stayed in the apartments over the rd the room was clean and spacious with a view of another hotel pool etc. The main hotel was where the reception ,pool and restaurant. Reception one young lady in particular wasn't very helpful when checking in our room wasnt ready no problem she advised to put our cases in the locker room 6 euro per case I wouldn't have minded paying but room was ready within 20mins what a waste of money. We did ask how long she said couple of hrs. No explanation for theme park and our tickets we had to ask. No departure time for room again had to ask. Pool area is fine but some guests just left food all over which attracted seagulls and pigeons big puddles of water with bread ,chips etc in. Staff in general were quite slow in responding to requests for top up of food and slow clearing tables. Location was great beds were comfy and shower was decent. A plus we had theme park tickets included in price of holiday.