Disappointing
pirms 4 mēnešiI was really disappointed with our stay at Hotel Playa Golf. This holiday was meant to be a special treat for my mum after a particularly hard time but unfortunately it became far more stressful and disappointing than enjoyable due to the number of issues we experienced. On our first day after arriving at 15:00 the air conditioning in our room wasn’t working and clearly hadn’t been all day. We were offered an alternative room, but it was of a much lower standard and this was not until 21:30 after a number of complaints so we declined due to the effort of moving everything on our own and the quality of the room. Someone came to repair the air conditioning the following day, but there was no communication with us about when this would happen, and even after the repair it was only working at around 30%, making the room very uncomfortable in 34° heat. When we arrived, we were given virtually no information about the hotel. There was no explanation of the facilities, where anything was located, or any useful information that would normally be expected at check-in. No idea a beach club existed, tennis courts, any facilities at all besides a hot room and a basic pool with sunbeds you have to fight for. The customer service at the pool bar was particularly poor. When I went to collect pool towels, I wasn’t aware that a cash deposit was required because nobody had informed us. Rather than explaining this politely, the staff member seemed irritated that I didn’t have cash, threw the towels towards me, and simply said to take them. It was an unnecessarily rude interaction. Additionally, we were told off by the same member of the pool bar staff for drinking a can of Coke that we had purchased from the shop while sitting by the pool. This was particularly frustrating given that, prior to this, we had already spent a lot of money on drinks from the pool bar during our stay. What made the situation even more upsetting was that we saw several other guests drinking drinks they had bought from the shop in the same area without being approached or told they couldn’t. This left us feeling singled out and unfairly treated, adding to our disappointment with the overall experience. I would like to add not all the pool staff were like this only one man in particular. There were also several issues with the room itself. The fridge didn’t work, meaning we couldn’t keep anything cold, the milk we had bought from the shop went off after one night. The body wash dispenser in the shower appeared to have been filled with water instead of soap, so there was no usable body wash available. The room also had no tea or coffee making facilities. When I requested a kettle, one was delivered promptly, but no mugs or cups were provided, making it impossible to use. To make matters worse, there was no way to contact reception from the room by telephone. Every time we encountered a problem, we had to go all the way downstairs in person, which became extremely frustrating. Overall, the hotel showed very little attention to detail, and the customer service throughout our stay was disappointing. While the location is good and some of the staff lovely, it doesn’t make up for the lack of care shown to guests by others. This was supposed to be a relaxing break for my mum, but instead we spent much of the holiday dealing with problems that should never have occurred in a hotel of this standard. Sadly, I wouldn’t choose to stay here again or recommend it based on our experience.
