PIRAMIDE SALOU by PortAventura World

Check in good room was modern and clean food was good jesus was great in restaurant, snack bar by pool also great well done all. Location fantastic 5min walk to centre water parks easy access. Bar area at night had no background music in fact customers brought their own speaker in and we had singsong a few nights. In back room they had few shows silent disco was the best. Must give big shout out to the girls that done the activities day and night they were credit to themselves and there families well done all Pool was bit cold but warmed up later beds were available most times

The hotel was clean but very basic , they are trying to make as much money as possible on a shoe string . When leaving we asked to leave our luggage in a secure room and it was chargeable lockers €6 euros per suitcase !! All of the places and hotels I have ever visited I / we as a family have never been charged . There was 1 mirror in the bathroom , no mirrors in the bedroom and wardrobe area , there was 11 of us in 3 rooms and all rooms were the same , the service ( or lack of ) by Bella at the restaurant on the last morning was appalling , she and the hotel chain should be ashamed of themselves . The pool area was nice and clean , the snacks at lunch were cold . We went on a b&b basis as we wanted to venture out to the restaurant’s in Salou . 1st night we arrived there was a power cut twice and the 2nd time it went off for ages so some of the party including children as young as 7 showering in the dark , no hairdryer and no charger for phone etc and the lifts were usually out of action for the whole time we were there . I would definitely visit Salou again bur we definitely would never stay at this hotel again , no tea and coffee making facilities either . I emailed the hotel 3 times prior to our stay and filled out a contact us form and never received an acknowledgment but to be fair they did put all 3 rooms next to each other . We were celebrating my Mum’s 70th so we had an amazing time , we slept and showered at the hotel but the rest of time we stayed away from the hotel . It really needs a total overall , it’s definitely not an 4 star rating !!

Just home after a weeks all inclusive stay with my family and friends. Good location, a few minutes walk to the main areas and beach. Hotel is clean and rooms are quite spacious for 4 people. Didn’t realise it was a Eco Friendly hotel which wasn’t the best for all inclusive. Had to carry a cup everyday for any drinks or it was a euro to replace it, pool bar had long queues all day sometimes waiting over 15 to 20 minutes for a drink as both snacks and drinks were served from same point instead of helping yourself. Restaurant food choices although had a different theme each night was small in comparison to other hotels in Salou, food wasn’t topped up until there was none left so you could be standing waiting for food. Bar closed at 11:30 each night and didn’t open until 12 each day. You can tell it was Eco with above, minimising waste. Some staff were very nice (reception, entertainment ) the bar staff some of them looked like you were bothering them when asking for anything. The pool is an ok size but there is very little room around it for sun loungers, it also didn’t open until 10am. I was always against people putting towels down but if you didn’t you would be placed away from the pool which isn’t ideal with young kids. Wasn’t a bad hotel but after staying in Salou many times now there is better at the same star rating and same price.

Stayed here for a week and overall had a mixed experience. The positives were that it was usually quite easy to get a sunbed if you were down before around 10:30am, which made pool days much less stressful. The shower pressure in the rooms was excellent, which is something you don’t often find in hotels. There were also games and activities around the pool during the day. Unfortunately, there were several areas that let the hotel down. If you wanted any alcoholic drinks containing spirits, you had to go to the indoor bar, and they would not serve you unless you were fully clothed. This meant having to get changed from poolwear every time you wanted a drink, which became quite inconvenient. Entertainment was also disappointing. There was no music played around the pool during the day, which made the atmosphere feel quite flat. In the evenings, the only entertainment was mainly focused on children, with very little on offer for adults afterwards. As a result, the hotel lacked atmosphere both during the day and at night. Queues were another issue. There were often long waits at the bars and, at busy times, the buffet restaurant as well. The sunbeds were easy enough to get but were not particularly comfortable for spending long periods relaxing by the pool. One small improvement that would make a difference would be providing toilet brushes in the bathrooms, as this would help guests keep facilities looking fresh between housekeeping visits instead of having to see what’s been left from 5 hours ago. Overall, the hotel had some good points, particularly the shower quality and availability of sunbeds, but the lack of atmosphere, limited entertainment and frequent queues meant it did not quite meet expectations.

Well What a surprise!!! I booked this holiday for 6 friends and when looking at the pictures of the hotel, i thought it looked a bit sterile, but had all the amenities we need for an 'All Inclusive' holiday. When asking the group half way through what they thought and the only negative was the sun loungers being uncomfortable, Then the hotel can't be bad. We couldn't want for anything. Location was great only a short stroll to the beach, Food was excellent. yes you get the usual same stuff as you do at any Buffet, but there was plenty of variety. And very tasty. It was nice to see people using utensil's correctly and not cross contaminating. One improvement i would give is having a couple dedicated drinks people to get your 'Acoholic' drinks at lunch or dinner. Having to ask someone who is cleaning up plates became tiresome. Rooms were cleaned every day and fresh towels. All the staff were very polite and thank you to the receptionist who help me with getting printed copies of boarding passes. You're a star!! The pool area was clean and tidy. It's just a shame that some people can't be arsed to put their litter in the bins provided. Well done PPS. I would recommend you anytime

We have just got back from a fantastic week long holiday. The staff were wonderful from the moment we arrived, offering help and advice on everything we asked. The bars are great and the drinks are generous! The dining room is nice and having the option to eat on the terrace was a bonus. Our son enjoyed clearing up after himself by stacking our plates on the trolley, which the staff clearly appreciated as we spotted his curly hair being walked out to the reception desk to get a lolly as a reward for clearing up on more than one occasion. The pools are really lovely too, a decent sized pool and a lovely kids pool. Special mention needs to go to the entertainment team, as they were great with both the kids and the adults and worked tirelessly through the day. Our 4 year old son adored them all, especially Omar who made him feel special from the very beginning by calling him champion 45 minutes after arriving and remembering him all through the week. The rooms were a great size for the 3 of us, with the added bonus of a safe being included, and we looked forward to our chill out time on the balcony when our son was asleep. The location was also brilliant, a 5 minute walk to the beach and through the town. Cannot recommend enough!

First time in Salou and had a great time, was a little sceptical about the hotel as no reviews since 2025 😬 However we didnt need to be, we were a family of 14 ages 16-68. 30 mins transfer time from Reus airport, lovely welcoming hotel, staff lovely and polite. The hotel is in a great location, 5 min walk to main strip, 10 to beach and a good 20/30min to PortAventura World. Plenty of sun loungers, we never had an issue although it was getting busier as we left. Pool is decent size with a small seperate kids pool. Inflatables were allowed. Rooms are lovely and spacious, cleaned every day, showers great too. Fridge kept things nice and chilled, safe free to use in room. Food was just what you expect at all inclusive places, good choice, plenty available, different themed nights. We all managed to eat well. We were half board so drinks not included only water but nobody was monitoring it at meal times. Would come back with no issues. If you have PortAventura tickets included make sure you understand the workings as lots of confusion of when to use, validity etc and no waterpark included (we were with Jet2) Enjoy 🙂

The staff generally are OK, however the cleaning staff excel! We booked All-Inclusive and we’ve eaten out a few times because the food is repetitive and the theme nights are non-existent. The food just isn’t great sadly as it’s this that has let this hotel down. The beds in the room are super comfy and the cleaners kept it lovely and clean the whole week. The position of the hotel is good if you want to be at the centre of everything. Regrettably, if we come back to Salou in the future, this hotel will not be on our list of places to stay. With this in mind, the price point including access to PortAventura it represents good value for families.

Im here with my little boy and friend xx Hotel is lovely xx food is really nice xx drinks are amazing xx such good value for money xx Best part about the hotel is the entertainment team especially Karim he is amazing xxx

Rooms lovely , house keeping 10/10 Entertainers for effort 10/10 but if you’re looking for fun night time entertainment avoid booking .. kids were bored the entire time , no atmosphere, no dancing etc was silence from the crowds and bang on 11 lights off leave the entertainment room 🤫 Food - 6/10 average not the worst But the hotel table service cleaner specifically 1 had a stinking attitude the whole time , clapping at us in Spanish , shouting at myself and family because we sat at the wrong table 🤦‍♀️ everyone was looking at us for that alone we won’t be back . Checkout they cut off bands and won’t let you continue to use services until transport arrives even with a 4 hour wait ! Checked in late at night missed a day so surely the checkout should of been delayed 🤷‍♀️ To store cases after checkout while waiting for transfers there attempting to charge 6 euros per case to use there storage . Reception staff were ok There was a struggle with language barrier with us being English so made it hard to speak with staff to ask for advice or request things etc Pool great -pool bar great 10/10 there

Went all inclusive for 7 nights at the end of October. In terms of value for money this place wins. Staff are an absolute credit to the place, most speak fluent english too. Foods your usual all inc buffet, bit hit or miss but always something to eat. The whole hotel is very well kept, hotel maids were in daily. Two days passes for portaventura were included in the price, only went once but we'll worth it. Pools on the cold side but never stopped my kids. Evening entertainment was alright.

Well Where do we start . We turned up to the hotel after flying from Leeds Bradford Airport at 9am and arrived at the hotel after a 2 hour flight at just after 12 o clock. Our Room was ready so after paying the holiday tax ,went straight upto our room .. Which was light bright modern with a Pool view . The Room had a large double bed and a Queen size bed for our 11 year old daughter,great size with a modern Bathroom as well After unpacking we popped down for lunch which was a buffet style hot food and a good selection of breads, salads and Desserts. All in all very tasty and well presented . During our holiday we found the hotel Staff to be very pleasant and always smiling . We regularly joined in the fun daily entertainment which was on offer ..Bingo..Darts ..shuffleboard ..MysicvQuiz...and found the Entertainment Staff as it said on there shirts the happy team very happy our 2 favourites Bellin..and Andria went well above what you would expect from entertainment staff and made my Daughters holiday . The negative reviews about Queues getting into the dining room were mostly caused by the Diners finishing there meals and just walking away from dirty tables. Help the Staff who work really hard by stacking your plates up and so speeding up service . Great hotel .. Great Location ...Great Entertainment..Great staff ..

Myself, my husband and 12 year old visited this hotel from 19th October - 26th October 2025. We are NOT fussy at all, and will regularly stay in 2-3 star hotels. We’ve had experiences of all kind of stars, but find lower star hotels seem to have the best atmosphere and we always have a great experience. This hotel is absolutely no where near a 4 star. The food was the worst part of our visit. It was just disgusting. My husband and son are fussy and do tend to lean towards chicken nuggets, chips, sausages etc at home.. they couldn’t even eat the chips they were that cold every single day. I really struggled and I will literally eat anything! Queues at the microwaves to warm up your food was the biggest sign something was wrong as soon as we saw the dining area. It was constantly freezing cold, and we weren’t the only ones that were experiencing this. There’s ridiculous queues to get into the dining area, and then queues again at the actual food bar. You end up being stood in queues for 20 minutes before you even get to sit down and eat your food. The place just seems way too small for the amount of guests at the hotel. Breakfast was ok, it’s probably the easiest thing to get right. But still not great. It was a nightmare even finding a clean glass in the place for a drink, and we regularly were unable to have a drink with our breakfast. We never mentioned this to any staff or asked for one as they would literally avoid you knowing what a state the place was in. Not once did a waiter or waitress even speak to us or greet us.. not even when they were seating us. They looked absolutely rushed off their feet, and there were dirty plates and cups piled on the tables. Maybe if there was more staff, there’d be enough people to do their job so that there’s places to actually sit at, which will in turn mean the queues to get into the dining area are shorter and don’t take as long! I honestly can’t even explain how bad the whole dining experience is. One positive is we never got ill from what we did eat, which seems lucky taking into account some of the other reviews on here. We ended up resorting to eating out after about 3 days of trying the food. We hoped it was just an ‘off’ day but unfortunately, it wasn’t the case. I’m actually quite confused by any reviews that state the food is good. This meant we ended up spending about €400-€500 extra on food and snacks. The bar had absolutely no atmosphere, it was just boring - no music or anything. Again, ridiculous queues and way understaffed. We actually didn’t even get greeted at the bar either until our final day when a staff member said ‘Hi I’m Angel’ as we were having our final drink! So thank you Angel for being our first and only positive experience with a member of staff at the hotel. Talking of staff members, when we first arrived at the hotel we were stood face to face with a lady at reception who completely ignored us for about 10 minutes while she was typing away on the computer! We understand that people have work to do, and simple ‘Hi, I’ll be with you soon’ would’ve sufficed, but the complete ignorance while she tried not to look up and make eye contact with us was ridiculous. The lifts… THE LIFTS ARE SO BAD! I’ve never had a complaint about lifts in my life, and never thought it would’ve been such a problem but this was just on another level. Again, it’s just another added on problem especially when you’re having to consistently queue for them, it comes back to your floor and the same persons still in it that got in in the first place because it just takes you up and down constantly. It just adds on to how much you have to wait around in the hotel. And when you’re in them, they are soooo ridiculously slow, especially when you were staying on the top floor like us. Yes, taking the stairs would’ve been quicker if you can but it wasn’t possible in our circumstances. We didn’t spend much time around the pool as it’s not really in a great location for getting much sun. The atmosphere was okay once they eventually put some music on, but the sun beds are pretty dirty and very uncomfortable unless you’re one of the lucky ones that managed to grab a fabric one instead of plastic. I’d definitely recommended upgrading the plastic ones to all be fabric ones, considering it’s supposed to be a 4 star hotel it’d definitely aid the guests comfort when a lot of us go on holiday to lounge around the pool all day. It does baffle me how this hotel copes in the busier summer season and when it’s at full capacity. It’s something we actually talked about with other people who were having a similar experience at the same hotel in a bar around the corner. It’s obvious they must have more staff during the summer, but when you know it’s the week before typical UK school holidays, and that this week and the next would be super busy, you’d think they’d prepare for it. Now, enough about the negatives. There were some positives that I’d like to mention. The rooms were INCREDIBLY clean and well looked after. Our room was cleaned and beds made every single day of our stay so hats off to the cleaners! They were amazing. We were constantly stocked up on toilet roll and fresh towels too. The mattress was so comfortable that I’ve actually come home and realised I hate my own bed! 😂 I had a great nights sleep every single night and felt fully refreshed in the morning. The walls are a little thin and you can hear your neighbours and if you’re situated towards the front of the hotel overlooking the football pitch and outdoor seating area you will definitely hear some noise from the kids playing and adults drinking outside. But, this didn’t bother us as people go on holiday to enjoy themselves! So not a problem with this at all. But if it bothers you, I’d maybe ask for a room on the other side of the hotel overlooking the pool. The location is fantastic, and is really close to some great bars and restaurants. The beach is a 7-10 minute walk away and we just loved it. We had theme park tickets included in the price we paid, and the hotel offers a free shuttle service there and back which was also good. I just wish there was more information about where you get the shuttle back, as there were literally around 100 of us not knowing if it was at the same stop as we got off or the one across the road in the opposite direction; and there’s no info about this. We asked numerous bus drivers who told us the opposite side of the road, turns out it was the same stop. Probably something I should’ve checked before leaving but I just expected there to be some more information about this at the actual stop! But we got back eventually. I’d say this hotel is really geared towards catering for families with small children. The entertainment is mostly based on experiences for young children, and they regularly have Sesame Street character visits. We saw a 2 year old literally scream with excitement at seeing Elmo as she walked through the door and it was the cutest thing ever 🥹 There’s a football pitch too, with a ping pong table outside. Lots of kids played here through the day and all night, including our son who made some friends here. It was just a nice atmosphere for the kids. I would only stay here again as a ‘base’ if we decided to come self catering instead of all inclusive. It was a really comfortable, clean room, and close to a supermarket, bars and restaurants. So I’d be happy to sleep here, but nothing else. I definitely wouldn’t stay all inclusive again. Just as a final note, on our last day we had to check out at 11am and we were being picked up at 6pm. We didn’t arrive until late at night on our first day, and just made it in time for tea so we assumed we’d be able to still have a meal at the hotel on our final day. We went up to the restaurant to see what was on for dinner as we were a bit short on money for eating out at this point due to having to eat out unexpectedly - but they wouldn’t let us in and continue to use the all inclusive. I haven’t experienced this before in a hotel, and was quite shocked when we were turned away. Just something to be aware of if you have a late flight and expect it to be like most other all inclusives where you can still continue to use it all day until you leave! They also don’t have a free luggage room; and you have to pay €6 per locker to put your suitcase into. It just seems to be a money grab at every opportunity. But, it is a hotel run by a theme park - and we know how much they love to overcharge! If you decide to stay here, I sincerely hope that you do have a better experience than us. Again, I would stay here again just for the room and will probably do so in the future. When we do return, I’d really love to see some improvements to the hotel so that we can eat our words and turn our experience around!

Me and my family came on hoilday for 7 night and were overly impressed. After seeing the reviews I was apprehensive for our arrival but didn't need to be. All the Staff were always happy and always greeting us with a big welcome smile, the entertainment staff were amazing especially Bèlin and Natalia with entertaining children and being just overly amazing . Always trying their best day and night, Doing face paint or arm paint during the day with other games for the family such as ping pong, bingo and much more. And a mixture of evening entertainment in the theatre. If don't want to watch the evening entertainment there is a bar with comfortable seating. The beds are comfy and rooms mmaculately clean and smell incredible. Gets cleaned everyday by the amazing cleaning staff that work they buts off. Our view was of the pool and a nice view of beautiful salou which is lovely for a nice walk. The atmosphere around the hotel is relaxed with the happy team getting people involved only if they want to , no pushyness and involve everyone no matter of age. I would pay more than I did for this hotel in my opinion I think it was under priced. Food wise there is a snack bar with a wide range of foods. The restaurant is spacious with plenty of options and different themed nights. By the hotel being ownered by Portaventura you get 50%off tickets and free transfer to the park and early accesses. We would defo come back and recommend to any one with younger children Thank you to all the amazing staff for our hoilday, it was amazing😃

We are currently on our last night of our 7 night holiday, as a family of 3 with our 11 year old and we've loved it. Honestly, I was dreading it before we came after reading a run of bad reviews, but we were pleasantly surprised. Do not let the bad reviews put you off. This hotel is perfectly located just a 2 min walk from the main centre. The hotel itself is modern and clean. The reception staff are very happy and helpful upon arrival during check in and always acknowledge you with a smile when passing through reception. The rooms are clean, modern and spacious and seem to have been freshly decorated. Food was tasty and despite other reviews we found there to be plenty of choice and the food warm. There is sometimes a que to get into the restaurant but if families were a little more considerate in how they leave their tables after a meal it wouldn't take the hard working restaurant staff as long to reset them. On a night their is family entertainment in the theatre including mini disco and a wide range of shows ( Thia G was our favourite) The entertainment team work hard day and night and are great with the kids For those wanting a more relaxed feel the bar area is open until late. With this hotel you receive 50% off PortAventura tickets with early access and free transfers to the park which is a great addition. Overall we've had a great holiday and would definitely return.