Pickalbatros Jungle Aqua Park by Neverland

Amazing hotel and experience. Plenty to do every day to keep you busy, pretty sure after 12 days we still haven’t even seen the whole resort! Staff are always happy to help, the commission employees (experiences) can be very pushy and relentless when you’re trying to sunbathe and enjoy the sun but a lot of them once you say no a couple of times will stop asking for the day.

Very good. Nice rooms and friendly staff. Long queue for food and drinks quality not the best but pretty much as expected. Pool areas are great for adults and kids and there is lots to do here. Would definitely come back.

Place was excellent staff were amazing and the place was very friendly.

My kids thoroughly enjoyed our stay. We didn’t leave the hotel as there was so much to do. Food was decent - plenty of different restaurants. The fun fair was a nice touch. Would recommend to family and friends Would be nice if there were some breast feeding facilities available in the reception area. Shout out to the only person who offered us drinks throughout our stay and was super attentive, very polite and helpful. Hesham Osama. At times it did feel like a struggle to get a drink or cutlery in the restaurant.

It was the best that I have every been

Absolutely amazing hotel! Staff and everyone around goes above and beyond to make sure you have everything you need and if you have any problems they are there to help you, would defiantly recommend this to other people

We stayed in a two bedroom family room, nice & modern with good air conditioning. The room had a balcony, looking into a pool which we used every day. The food was always fresh & plenty of it, our favourite waiter was Mohammad Ahmed in mediterranean restaurant. He was very friendly & made us feel welcome on our first night. Highly recommended place to stay

Huge resort with enormous waterpark, rides, shows and swimming pools. We were in a bungalow in area D, in the middle of everything. Good size, very confortable beds (not pillows though), very big bathroom, amenities in small bottles (not according to worldwide direction towards a green tourism industry). The quality og the amenities is not high and if you have sensitive hair and skin you might want to bring your own. Towels of decent quality and smellung of nice soap. There is a small safe in the room for your valuables. The AC extremelly noisy, We complained the 1st day but nothing was done (we heard the AC from other rooms and all seened to be noisy), bring ear plugs. The handle of the shower was broken, never did anything about it, but we could use the shower no matter if broken. Big wardrobes to leave your things, small fridge and very silent About food and beverage, there are plenty of restaurants, never feels extremelly.crowded, staff very friendly and helpful. What we missed was a drink meny, because you never know what you can order, also ice creams (only available from 19 to 21h next to the bakery, very little in a summer resort full of children. The menu was very short on fish, I woyld have lived sardines cooked in charcoal, the same they did with chicken. In general food quality is decent but could be improved by not cooking the pasta so much. There is a bus (blue) going around the resort to make your stay easier. There is a bus (white) that takes you to the Dana Royal resort to enjoy the beach (there is also food and drinks there included). What should be really improved is the sellers of massage, peducure, safaris, photos etc, disturbing your relax time. Maybe catalogue with prices in the rooms, but not the way it is now. Very annoying. The overall feeling is good and the small details can be fixed if they as willing to do so. Unsafe and dangerous bracelets with cutting edges.

Grate experience family oriented and food from all around the world grate service and recommend resort

Overall we had a great stay here. The hotel has so much to offer; great water parks for all ages, free rides for the children, good food and drinks and good entertainment. Had no complaints about the cleanliness all the staff work so hard keeping everywhere clean. The only thing that let our holiday down would have to be some lifeguards make up their own height/age/weight rules for slides and rides. Multiple times our son was not old or tall enough for something yet other children could go on. It seemed some lifeguards definitely preferred some nationalities over others. At one point we did see a man pay to get on a ride even though he was too heavy. Other than that issue we really did have a great time our son is three and had the best time here!

I had a great visit , facilities were nice. The food was great !

If im honest good hotel, I stayed between the end of April and early May for 7 days. Has everything you need for a hotel. Good standard, really big hotel, loads of restaurants, good food and really close to Senzo Mall. They don't have irons and ironing boards thats what really bugged me. I have never had a hotel which didn't offer this. I only give it a 5 star because of a few workers, they we're brilliant. First and foremost Ahmed Selem he was one of the lifeguards near Le Marche restaurant he was so attentive, friendly and helpful. He looked after my daughter, helped her to stay safe and helped her to be confident in the water and get better at swimming. Any questions or concerns and Ahmed was there to help. If management is reading please praise Ahmed Selem and give him a raise. Mohamed Khalil was the other life guard who was also friendly and helpful. Also a big shout out to Walid Mohamed and Mohmed Said who served us drinks whilst at the pool/restaurant always smilling, friendly and polite. Also can't forget RUN to the Italian restaurant at night they do the best cinnamon rolls ever. The workers I just mentioned are the reason they go from a 3.5 star to a 5 star.

Amazing service throughout.

Our recent stay at Pickalbatros Jungle Neverland was our second visit to this hotel. We have also stayed at Pickalbatros Aqua Blu and Pickalbatros Aquapark in Sharm El Sheikh. Our first visit to Jungle Neverland was in 2023, and we had such wonderful memories that we decided to return this year to celebrate several special occasions: my 37th birthday, my son's 8th birthday, my mother's 60th birthday, and we also travelled with my cousin, who had a separate room. It was a big family trip that we had been looking forward to for a long time. --- Unfortunately, from the moment we arrived, our experience was disappointing. The reception staff treated arriving guests like they were part of a production line rather than valued customers. We did not feel welcomed at all. After a five-hour flight from the UK, arriving around 10:00 PM, we were tired and hungry. There was a long queue at reception, and we were asked to sit and wait, which was understandable. However, no drinks or refreshments were offered while we waited. It took around 45 minutes to receive our wristbands and room cards, and then we had to wait another 20 minutes for transport to our room. --- When we finally arrived, I immediately realised that the room was not what I had booked. Before even entering, I wanted to return to reception. The staff member who brought us there told us that the hotel was fully booked and that we might be moved the next day. The next day was my birthday, and I did not want to spend even one night in the wrong room and then move again. The standard room we were taken to was small, old, and located on the first floor, which we did not want. The flooring looked very outdated, and overall, the room was not acceptable for us. I called reception and had my call transferred three times. I remained calm and explained that this was not the room I had paid for. The staff member on the phone was rude and insisted that I had booked a standard room, which was simply not true. I had my booking confirmation open on my phone, and it clearly stated: "Bungalow with balcony or terrace and separated by sliding door." Eventually, he asked me to wait five minutes. He called back and informed me that another room was available and that someone was coming to collect us. We were moved to room 2123, which was excellent. This left us wondering why this could not have been arranged from the beginning. Our holiday started with unnecessary stress and disappointment. --- Another unpleasant situation happened on 16 June, during my son's 8th birthday dinner at the Mediterranean Restaurant, where we had reserved a table for 8:00 PM. Everything was fine until my six-year-old daughter waited patiently in line for pasta for around 15 minutes, just like everyone else. When it was finally her turn, the staff member serving the pasta skipped her and served three plates to another family who had joined the queue behind her. I witnessed the entire situation and told the staff member that her behaviour was unfair and unkind. She ignored me and gave a very dismissive apology. Fortunately, a member of Guest Relations and a manager saw what happened. They reacted immediately, apologised properly, and spoke to the staff member involved. We appreciated their quick response, but it was still upsetting, especially as it happened at the start of my son's birthday celebration. --- During our stay, we felt that some guests were treated differently from others. In several situations, guests who appeared to be local or from the region were allowed to skip queues for food, lifts, and attractions without any intervention from staff. This created a feeling of unequal treatment and was particularly upsetting during the incident at the pasta station, where my daughter was ignored despite waiting patiently in line. We understand that cultural differences exist, but all guests should be treated fairly and equally, regardless of their nationality or background. Unfortunately, the inconsistent enforcement of rules gave us the impression of preferential treatment, which negatively affected our overall experience. --- The hotel is clearly expanding and developing, but we are not convinced these changes are for the better. Compared to our first stay three years ago, one major disappointment was the lack of sun loungers around the water park. They have been replaced with uncomfortable chairs that are not suitable for relaxing. Previously, loungers were available in several areas, but now there are far fewer. --- The reception staff were consistently unfriendly and lacked basic customer service skills. Simple words such as "please," "thank you," or "sorry" seemed to be missing. Guests were rarely greeted with a smile, and staff often appeared more interested in talking to each other than helping visitors. Another disappointing change was the minibar. During our previous stay, if we asked for soft drinks like Coca-Cola, housekeeping would happily provide them. This time, even after asking, we were told it was not possible. --- The cocktails were of average quality, but this is quite common in many resorts in Egypt. The bottled beer was much better than the canned version. The food, however, was excellent. There was a huge variety, and we always found something delicious to eat. We genuinely do not understand complaints about the food because the selection was impressive. --- There is one very important safety issue that needs urgent attention. Our son accidentally got locked inside the toilet near the large Cobra slide, and two days later, our daughter became trapped in a toilet at the Mediterranean Restaurant. This is a family hotel designed mainly for children, so toilet locks should be simple and safe for children to use. This happened twice during one holiday, which is completely unacceptable. --- Sadly, after the way we were treated upon arrival and the overall attitude of the reception staff throughout our stay, we have decided that we will not return. Instead of trying another Pickalbatros hotel, we will be looking at other hotel groups such as Titanic or Jaz for our future holidays. We had originally planned to visit Pickalbatros Aqua Blu in Hurghada next time, but after this experience, we have changed our minds.

Big hotel, great stay. Especially for kids. Everything you need is right here!

Absolutely fantastic staff lovely lots to do for kids massive resort

We had a great time and enjoyed every day. The resort feels big when you arrive but after a few days when you know all the routes, it felt not too big and the bus was not needed, although sometimes it is fun for the kids (and it stops on request near your room). A lot of pools and slides, nice water temperature(s) and enough sunbeds (and no stupid tourist reserving them). The fair and VR room in the evening are a lot of fun! Everything is clean, all gardens are looking perfect and the temperature of the water in the pools was nice. Unfortunately not all slides were open or just short timings of the day (It felt like there were not enough life guards to open them all at the same time). Also the closure between 12 and 14 was unknown. A small point of attention would be a bit more information at the reception or in the room about opening times of facilities and all restaurants with opening times and f.e. a short introduction about the restaurant (not the whole menu), with a card of the resort. As we found out quite late for example that there was a burger restaurant (which was very good!). It took some days to find them all and have the information in a small book in your room as you see often at other hotels would be great, to make the right choices up front. The resort is therefore too big to walk around all restaurants with kids f.e. after arrival to find out. Furthermore we had a great time and we definitely will visit Neverland again in the coming years. This is a great place to be and excellent for (young) children with great animation and things to do (Everything all inclusive). Never have experienced so many options at one resort. Finally a big thank you to Mokhtar Gamal, the housekeeping of 21xx. The appartement and around the appartement was looking perfect and he was very kind, as well the room was clean every day and he was every day checking if all was fine

We have recently returned from our holiday at Pickalbatros Jungle Aqua Park (Neverland) in Hurghada. Traveling with two young children, we chose this resort for its child-friendly reputation. While there is so much to love about this property, our experience was heavily impacted by a chaotic arrival and a serious safety failure that resulted in an injury to our baby. For these reasons, we have rated this stay 4/5 The Highlights: Exceptional Staff & Amenities The absolute saving grace of this resort is its ground-level staff. The team members here are wonderful, incredibly warm, and they went out of their way to interact with our children and make us feel welcome. We stayed in the 2000 block area in one of the bungalow rooms. Once we settled in, we found the location to be absolutely perfect—a fantastic, central spot where we could reach the main pool in minutes, and both water parks and Midway Street were less than a 5-minute walk away. Our housekeeping team was top-tier, keeping the room spotlessly clean and surprising the kids with a different, creative towel sculpture every single day. The facilities themselves are top-notch. The pools are beautiful and perfectly suited for babies and toddlers, the entertainment team keeps the energy high day and night, and our children absolutely loved the rides at the Midway fairground. We also want to give a massive shoutout to Osama in the Alfredo restaurant. Knowing our anxieties around meal times, he was brilliant every single evening, literally searching high and low across the restaurant to find a functioning highchair for us. The Lowlights: Check-In Disarray & A Dangerous Safety Issue 1. Arrival and Check-In Chaos Our holiday got off to a very stressful start. The check-in process was incredibly slow and disorganized. After a 20 minute wait, we were initially assigned a room that did not match what we had booked. After having to argue our case at reception, and wait another 30 minutes, we were escorted to a second room, only to find it completely uncleaned from the previous guests—there were dirty tissues in the bin, empty water bottles, and cigarettes left lying around. We were finally moved to a third room, but then had to wait over half an hour for a baby cot to be delivered. By the time our baby was finally able to go to sleep, it was around midnight. This was even more disappointing after staying at Pickalbatros aqua park Sharm last year, where from arrival we were in a satisfactory room with a cot within 25 minutes, so we're really surprised by this poor level of service at arrival. 2. Severe Safety Issue with Highchairs (Child Injury) The most serious issue of our stay regards the restaurant highchairs. Across the entire hotel, the highchairs are severely poorly maintained. The vast majority of them are missing either their front trays, their safety straps, or both, making it impossible to secure a baby safely. Tragically, our fears were realized when our 9-month-old baby fell completely out of a faulty highchair and landed directly on his head. While the immediate restaurant staff (the waiters and chefs) were incredibly sympathetic and helpful, we were shocked by the initial response from upper management. Despite the injury being a direct result of the hotel's faulty equipment, management initially informed us that we would have to pay out of pocket to see the resort doctor. They did eventually do the right thing and agreed to cover the cost, and Georgia from Guest Relations was an absolute star. She escorted us to the clinic, helped us at the pharmacy, and checked in on us. Final Verdict & Management Resolution Ahead of our final day, we spoke with Guest Relations regarding our worries about managing our baby's recovery and cold compresses on checkout day. Management did step up here and provided us with a complimentary late checkout, which was an immense help to our family. This resort has all the bones of a 5-star destination: the layout is brilliant, the water parks are incredible, and the frontline staff work tirelessly. However, hospitality requires a duty of care. Management urgently needs to audit, repair, or completely replace the highchairs across all dining sectors before another family goes through what we did. We would likely return here, but not before the highchair issues are addressed or our children are old enough to not need them.

Overall for activities and things to do for kids this hotel is great , the rooms are great the pools staff etc are great but when it comes to the food …. Just eat somewhere else ! The system of queuing is absolutely ridiculous and the amount of cutting the line , kids jumping infront , people taking whole pizzas and plates filled to the top with the meats etc leaving none for anyone else is absolutely shocking !!! Just eat out save yourself the hassle and the bad manners from other guests !!!

This hotel is absolutely amazing for children and families! We arrived here with a family of 10 people, soon as we arrived, the staff were offering there help with our luggage and to out room. The staff are very helpful and friendly. More importantly, they are very considerate of disabled people needs! The hotel is full of activities and waterside for all the children. You will be spoilt for choice! The restaurants are very nice and clean. You have a lot to choose from. We love eating at Taj. I recommend going to the Neverqland show, this was an amazing and beautiful experience! It was my neices birthday whilst here and the staff went above and beyond. They decorated her room beautifully and they also sang happy birthday to her at the neverland show and brought her a birthday cake out. The live singers were fantastic! We will definitely be coming back! I would give this hotel a scoring of 10/10! This should be 5 star rating. Thank you for a fantastic time and a lovely stay here. Thank you to all the staff for your hardwork and dedication to keeping this hotel as clean and beautiful as it is!