Pickalbatros Citadel Resort

Great hotel, in a beautiful location. You can snorkel near the hotel itself, a fantastic experience! How large the hotel is (500+ rooms) never stands out. The food in the restaurants is also tasty and of good quality. The friendliness of the staff is remarkable. Thanks to the reception manager, Mr. Haitham Yahia, for making our stay so pleasant. Thanks also for the very flexible check-out. We are definitely coming back!

I had a wonderful stay at Pickalbatros Citadel Resort Sahl Hasheesh. The hotel is beautiful, the sea is amazing, and there is a great variety of restaurants to choose from. The hospitality is excellent, and the staff are friendly, welcoming, and always willing to help. I would especially like to thank Marwan Mahmoud, the young gentleman at the reception, for his kindness, professionalism, and excellent service. I would also like to express my sincere appreciation to Mr. Mostafa, who kindly helped me change my room when I was not satisfied with the original one. He arranged a better room for me, which made a real difference to my stay and allowed me to enjoy my holiday much more. Their attention to guests’ comfort and satisfaction truly deserves recognition. Thank you both for making my stay more enjoyable!

Rooms: Rooms are very good but just slightly too big what what is needed - due to the size of the room it took along time for the aircon to actually cool the room down - the beds could do with a softer mattress and some better lighting Food: Food was a solid 3/10. Every night we had to go to all of the buffets to just to try and find something to eat - food was lukewarm due to being batched cooked and then left with in heat lamps or metal containers with candles under. Did try and ask multiple times for fresh food off the BBQ stations but they just point to the food left in the containers. The 2 buffets did not have a theme to them, which other hotels offer it was always a lucky dip. They also had an "Ice-cream" shop however on our second day they ran out and offered a cheap ice lolly alternative in its place which only came in 2 flavours. Me and my partner both got food poisoning from the lasagne in the Italian Restaurant you book. We know this due to me being a fussy eater and this is the only thing we shared. I will say the Pasta & Pizza stations were very very good and this was we mainly ate as it was always good and fresh food. Staff: some staff were excellent but the majority were quite rude, lacked very very basic english. The "Life Guard" by the hot tubs was VERY rude and aggressive when just trying to look at the hot tubs or move a sun lounger or a umbrella. Alcohol: Even this is advertised as all inclusive including alcohol - please do not get your hopes up as these are "house" brands and 5 different options. Hotel Activities: As someone who has ADHD i love taking part in the activities the hotels have to offer - however there was not a single one done even though there was a time table for every day. They only did the "main" activity in the infinity pool however this was once a day for 45 mins. The nighttime entertainment was not the best - the young lad who did all the circus tricks was a 10/10 but the rest were very boring. Hotel: The hotel offers 3 pools however they are not big at all - you do not have to fight for sunbeds but they lack the "main" pools most hotels offer. The hotel itself is aesthetically beautiful and you struggle to take a bad picture. However it is MASSIVE we averaged 17k steps a day with a lot of stairs climbed. The snorkelling within the hotel was amazing and was just as good as the trips in Egypt.

We had an absolutely wonderful stay at Pickalbatros Citadel Resort – Sahl Hasheesh, and it was the perfect destination for our honeymoon. From the breathtaking views to the outstanding service, everything exceeded our expectations and made our stay truly unforgettable. I would like to extend my sincere appreciation to the hotel management, especially Mr. Mina Mamdouh and Mr. Ismail, for their professionalism, kindness, and genuine care in making sure every guest enjoys the best possible experience. A very special thank you goes to Chef Hassan Darwish at Rocks Lounge. He prepared the most delicious beef steak I have ever had in my life. The quality, flavor, and presentation were simply exceptional. I would also like to express my deepest gratitude to Chef Ahmed Hashesh, the Manager of Golden Booda Restaurant. His hospitality, professionalism, and warm welcome were truly outstanding. He is an incredibly elegant, respectful, and genuinely kind person who made us feel incredibly special throughout our visit. Special thanks as well to Mr. Sameh at Golden Booda Restaurant for his excellent service, friendly attitude, and attention to every detail.

We had an absolutely wonderful stay at Pickalbatros Citadel Resort – Sahl Hasheesh, and it was the perfect destination for our honeymoon. From the breathtaking views to the outstanding service, everything exceeded our expectations and made our stay truly unforgettable. I would like to extend my sincere appreciation to the hotel management, especially Mr. Mina Mamdouh and Mr. Ismail, for their professionalism, kindness, and genuine care in making sure every guest enjoys the best possible experience. A very special thank you goes to Chef Hassan Darwish at Rocks Lounge. He prepared the most delicious beef steak I have ever had in my life. The quality, flavor, and presentation were simply exceptional. I would also like to express my deepest gratitude to Chef Ahmed Hashesh, the Manager of Golden Booda Restaurant. His hospitality, professionalism, and warm welcome were truly outstanding. He is an incredibly elegant, respectful, and genuinely kind person who made us feel incredibly special throughout our visit. Special thanks as well to Mr. Sameh at Golden Booda Restaurant for his excellent service, friendly attitude, and attention to every detail.

It was. One of the most perfect experience for me and my family, the operation team starting from the gate passing to the reception, Restaurant, F&B team, animation, house keeping, and all staff were perfect always smile and looking to do their best for me and my family, always support and ask us if we need anything. The room cleanliness and furniture were perfect, the pool, sea and lagoons were perfect, the Restaurant and F&B outlets were perfect and always providing varity of tasty food. Another point towards the location and amenities that it was amazing. Special thanks for all staff and operation team for their great effort.

It was. One of the most perfect experience for me and my family, the operation team starting from the gate passing to the reception, Restaurant, F&B team, animation, house keeping, and all staff were perfect always smile and looking to do their best for me and my family, always support and ask us if we need anything. The room cleanliness and furniture were perfect, the pool, sea and lagoons were perfect, the Restaurant and F&B outlets were perfect and always providing varity of tasty food. Another point towards the location and amenities that it was amazing. Special thanks for all staff and operation team for their great effort.

Unfortunately, my experience at Pickalbatros Citadel Resort Sahl Hasheesh was very disappointing. The room was not properly cleaned before check-in. The floor was dusty, and there was hair in the bathroom as well as in different corners of the room. To make matters worse, there was even a piece of banana peel stuck to the table, which raised serious concerns about the cleanliness standards. In addition, the door lock was broken from the inside, making it impossible to secure the room properly and creating a serious safety concern. I expected much higher standards from a resort of this reputation. I hope the management takes these issues seriously and improves housekeeping and room maintenance to provide guests with the quality they expect.

The atmosphere was very nice and animation team was funny Rooms was clean and big enough for a 3 person

The atmosphere was very nice and animation team was funny Rooms was clean and big enough for a 3 person

The staff was excellent;location is impressive and really good food

The staff was excellent;location is impressive and really good food

Overall, this is a generously conceived resort concept. The rooms are spacious and perfectly situated (sea view from most rooms)! However, as is often the case in life, everything has its PROS and CONS .... :) The resort is extremely large, both in terms of area and height. It is also relatively isolated from the rest of the world! The accessibility (restaurants, bars, pools, beaches, etc.) of more distant rooms would be greatly helped by the installation of 2-3 elevators connecting sea level with the highest floors of the buildings. Perhaps similar to Monte Carlo, Monaco. The considerable isolation of the hotel would be helped by connecting the Citadel resort with Yasmina Way and allowing the rental of electric golf carts (similar to most hotels in Sahl Hasheesh) so that hotel guests could make trips to the surrounding area.

Overall, this is a generously conceived resort concept. The rooms are spacious and perfectly situated (sea view from most rooms)! However, as is often the case in life, everything has its PROS and CONS .... :) The resort is extremely large, both in terms of area and height. It is also relatively isolated from the rest of the world! The accessibility (restaurants, bars, pools, beaches, etc.) of more distant rooms would be greatly helped by the installation of 2-3 elevators connecting sea level with the highest floors of the buildings. Perhaps similar to Monte Carlo, Monaco. The considerable isolation of the hotel would be helped by connecting the Citadel resort with Yasmina Way and allowing the rental of electric golf carts (similar to most hotels in Sahl Hasheesh) so that hotel guests could make trips to the surrounding area.

yoooo it was the best hotel ever in my love actully i love everything here thank you so much for that

Hello of was a good hotel really everything in was perfect the beach the sea the pool amd special the animateur thank You zo Micha For that

Verry good everything,the staff amazing.❤️

Great hotel, lovely setting. Entertainment and food and all facilities are very good. No complaints, will come back.