Phos Hotel Platanias (Adults Only)

We thoroughly enjoyed our stay here. The staff were friendly and helpful. The rooms were well appointed large and comfortable. Two pools, both of generous size and a small gym. Lovely gardens. It’s quiet and relaxing.

Wonderful stay . Spotless everywhere . Out of old town which was no bad thing . Bolt taxi ride into Old town approx 7/8 euros one way . Breakfast is 10/10 as was evening meals . Good choice of restaurants less than 300 metres down steps opposite hotel . Highly recommend the spa/ massage facilities . Virginia and Samantha are world class masseuse's and pound for pound the best I’ve ever had . Prices half what I’ve seen in other hotels I’ve stayed at .Plenty of loungers around pool or a lovely garden area . Would definitely return

Dreadful food in the evenings. No staff to serv drinks in the evening and if you do go to the bar on the tab was a 10% service charge. For what I don’t know. Will never go to this hotel again or book through jet. Both business will never see any of my money again.

This is the 4th. year we have been to this hotel, always in June for 2 weeks, always enjoyed it that’s why we came back on 10th June , the hotel itself is very stylish & has undergone several changes over the years , making it a lovely looking hotel within the reception area the bar & the dining room, I believe they also made some changes to the indoor pool areas. On arrival it was clear something had happened , the lady was quite nervous when explaining the rules, our room wasn’t ready so we had a drink in the bar which was very quiet, we paid the €40 for the towel hire (returnable ) & €50 to open up our debit card (returnable) when the room was ready we took the one working lift to the 3 rd floor, the room was smaller than previous years & looked over the front entrance & car park/road. We had to give the time we would be down for dinner !! The dining room had undergone some changes , minimalist dining experience re the tables, the salad starters were fine although a greatly reduced offering, the mains were cheaper cuts of meat, pies & pasta & very small portions of fish etc, a massive downgrade to what it was, the desserts were portioned in child size dishes but I suppose you could have taken more than one . All in the the dining experience wasn’t great, it was obvious that the majority of staff didn’t know what they were doing and there didn’t seem to be any management to help them, we had two nights when the drinks waiter didn’t come to us although we went to find him on the second night & he said 2 minutes but didn’t come, another night he arrived when we were on dessert. The bar was a big let down, previously they had fabulous staff who worked non stop mixing cocktails, chatting to customers whilst doing so, it was always busy with good entertainment, this year it was like a nursing home in there with a couple singing at the very far end of the room , we thought they were rehearsing at first but then realised it was the entertainment for the evening. One night we ordered a bottle of house wine and were billed over 48€ which was quite expensive for the wine served to us. They admitted they had no experience making cocktails!!!! Not the staff’s fault but the people in charge ( unseen ) the 2nd lift was fixed on day 13 by which time we had got used to using the fire stairs. The sun beds were fine , quite close together but I suppose that’s normal, we did notice the pool didn’t look as clean as it was & the herb garden looked like it hadn’t been taken care of , lots of poor plants with last years growth still on looks like they were dying off. Sadly we doubt we will be returning , we have wasted our money on this holiday & the price for 2027 is in the region of £5,000 for the 2 of us . When we checked out , paying the bill was a little bit complicated with change given & then taken back because something wasn’t printed , a bit of confusion about the 40€ towels !!!! We like most people save for our holidays & expect value for money, this time we felt we didn’t get it , someone has ripped the soul out of this hotel & it needs putting back.

We decided to revisit Portugal after many years as we have good memories of our time there. Both the Tui app and Falesia hotel description waxed lyrical about it and so we booked 10 nights. Isn't Marketing wonderful. We arrived on a very late flight and checked in to a large and very nice suite. When opening the curtains to the balcony we discovered we were overlooking the storage facilities, car park and a construction site of the two tennis courts that were being torn up. We like to enjoy a glass if wine on our balcony We spoke to the reception manager who was very defensive and said if we wanted a gardenview suite it would cost more. I said even if the room is looking at a construction site? Customer Care seems to be a low priority She eventually said she had another room to view. It was a smaller suite but looked out on some grass and loungers which was better. So we said OK to which she replied that would cost us €445. I couldn't believe it. Eventually she came down to €200. But after lunch of burnt prawns warm wine and no cold water at the pool bar we were not going to give any more money to this hotel, and decided to keep our original room. We asked to speak to the manager but they were unavailable. We also spoke to the Tui rep Paula, who totally took the hotels side and said she could do nothing but would talk to her manager and get back to us which she didn't. Ok, so pros of this hotel. The cleaning staff did a great job. The furnishings are attractive and expensive but not particularly comfortable. The beds are good. That's it The hotel is severely undermanned and apart from a few members of staff such as Rachel, Carolina and Joseph, the rest are new and inexperienced and suffer from no managerial direction in the restaurant and bars. In fact I never saw a manager in all the 10 days there. The majority have little English and one staff member when I ordered a glass of sparkling wine brought a bottle of sparkling water. The food selection is more like the offering of school meals. Cottage pie, chicken pie, mac and cheese and small strips of chicken and fish. And caesar salad every day. The entertainment is provided by a bevy of middle aged ladies who can hold a tune, who like the food, is what you might expect in a nursing home. There is a 10% gratuity put on every receipt and you have to tick a box if you don't want to apply it. The shuttle is not free like other hotels although this is not mentioned by Tui. Regular clients who have been coming there for years have all said that they won't return as they are sad at how the hotel has deteriated. I give it two years before they lose most of their repeat business. This is £3000 pounds we will never get back. Thank you.