Petrosana Hotel Apartments

Nice complex, but very tired rooms. On arrival about 16.00 it was sunny, however when we were shown to our room...36b, the room was in darkness, with all curtains closed. The room was not aired and smelt awful. The receptionist opened the curtains in the bedroom and said 'patio doors in here too'...however it was just a dirty window...she immediately closed the curtains as if we hadn't noticed ! The balcony was full of conifer branches/ leaves and hadn't been swept in weeks ! We stayed here 10 nights and nothing on the balcony from the trees at all whilst we stayed. The bedspread smelt awful, but I was told 'it had been disinfected'.....never been laundered in a while .....just awful. The pillows on the bed were disgusting, used and marked....felt like bags of potatoes. The spare pillow in the wardrobe was full of stains.....also the 3 blankets in the wardrobe also smelt used and clearly not laundered !! The apartment itself was tired, small and uninviting. We asked to be moved but was told ' the hotel was full'. Bedspread and blankets taken by the 'room servce' staff the next morning and guess what, replaced by laundered ones in plastic bags. The apartment seemed to have been forgotten and hadn't been cleaned in ages ! Terrible experience and would avoid at all costs. The view from our balcony was shocking.....a JCB ! See photo.

It was a wonderful experience! I stayed for a week with my friends in September this year, and it was wonderful! The staff was very friendly and kind, the rooms were very clean, the breakfast was varied (multiple things at the same meal), and of good quality. We enjoyed the hotel facilities; they have a gorgeous pool. It is very close to the main streets with restaurants and shops, and a few minutes from the beach. It is quiet around, even though it is very close to the restaurants, and we were able to rest well.

Trip got off to a bad start because we got placed in a room which was located right next to the road, considering that Ayia Napa is a party city cars go by all night which made us completely unable to sleep. We had to ask the receptionist to change rooms and we where luckily able to the very next day. The second room we got was lovely, large in size and had a nice balcony with a slight ocean view and a fully equipped kitchen Only thing that would put the rooms down a bit is the fact that the interior and technology is very dated, the TV is TINY and did not work, there is also a lack of sockets in the room we only had two functioning ones. The room service was however nice the floors were cleaned with water every single day! We had breakfast included in our stay and ate lunch at the hotel on two seperate occasions. The breakfast was not a buffet-style but we still got a large plate of basic items and baked goods with some variety every single day, it was good. The lunch and the drinks at the hotel where also quite lovely! The hotel is in a very central location while still being a bit secluded from the main street. The walking distance is most things is essentially 10 minutes and below. The hotel itself is relatively small, the pool is tiny but sufficient for a cooling bath and there are lots of sunbeds. You're probably not going to spend your entire day here so it is totally adequate, at least in our case. Lastly, the staff was great and memorable, everyone was polite, joyful and fun especially the ladies working the bar. Really can't complain!

Booked as a last minute choice. Received confirmation of booking by email on the Tuesday morning. Received an email on the Wednesday morning at the airport saying there was an issue with my card and could i try paying the deposit again. Tried to phone them from the airport to resolve but could not connect. Emailed them to assure them i would sort out when i arrived. On arrival was told we could only have 3 nights instead of 9. When i asked why they had not held my room, as booked, the only response was "we are busy". When i asked why they had not informed me of the card problem the previous day the response i got was "it was the office administrator's day off". We stayed 3 nights and were not impressed, so not too disappointed to go somewhere else. We were given a room where one window stared out at 4 big air conditioners. The toiletries provided were inadequate, and the washing provisions for the kitchen non-existent. The apartment floor was also dirty on arrival. The TV did not work and the A/C was free, but temperamental. The shower and bathroom were above average, and the balcony was nice enough. The pools are very small and not big enough to swim in. Didn't try the food, so cannot comment. Situated a 5 minute walk from the Square, if that is your thing. Overall wasn't very impressed with the apartment and the customer service was frankly appalling. Not even an apology. I paid on the card that they said they had issues with on arrival ? Did not seem full by any means, despite being told this. I would not book this accommodation again.