Wonderful stay, disappointing treatment towards the cats…
pirms 4 mēnešiOverall, we had a very pleasant stay. The hotel is beautiful, the food was delicious, and most of the staff were very friendly and polite. We really enjoyed our vacation. However, there is one serious issue that I hope the hotel management will address: the stray cats living on the property. There are several mother cats with kittens that appear to be hungry, thirsty, and not sterilized. It was heartbreaking to see them struggling. We would kindly suggest that the hotel work with a local animal welfare organization to sterilize the cats and, if possible, provide them with access to fresh water and food. This would improve the welfare of the animals and also create a better experience for guests, who don't want to witness starving animals during their holiday. The most upsetting experience happened in the main restaurant, where we saw two young male employees who were cleaning tables hit a mother cat and her young kitten, which looked only a few months old. We immediately told them that this behavior was unacceptable, but they laughed, and some of the other employees also didn't seem to take the situation seriously. We then spoke to the night manager (if I remember correctly), and we would like to sincerely thank him. He listened to us, took our concerns seriously, and acted on the situation. We truly appreciated his professionalism and compassion. We have included photos and videos of some of the cats we fed. We also saw other guests trying to help, which was kind, but unfortunately some people were giving the cats spicy meat and very salty cheese. Please don't feed cats spicy or heavily salted foods, as these can make them sick, especially young kittens. If you are unsure whether something is safe for them, it's better not to feed it. Another female cat, possibly pregnant, broke our hearts. One evening we saw her catching and eating ants just to survive. Not all of the cats can reach the restaurant area because they have different territories, so there are likely many more hungry cats around the property that guests never see. The cats are only bones… no cat should be that skinny and starved… As a suggestion, we once stayed at another hotel that built small cat shelters along with feeding and water stations. It was a wonderful solution that kept both the animals and guests happy. Perhaps something similar could be considered here. Please, most importantly, sterilize the cats and treat them with kindness. They deserve compassion, not cruelty. Despite this issue, the hotel itself was excellent. The facilities were lovely, the food was delicious, and the majority of the staff provided wonderful service. We hope management will continue improving by addressing the welfare of the stray cats.