Perla (Golden Sands)

Unfortunately, our stay at this hotel was a very disappointing experience. The staff were extremely unfriendly and showed little to no interest in helping guests. Every question or request was met with irritation, and some issues were simply ignored. The room was dirty, with dust, a poorly cleaned bathroom, and it felt like it hadn’t been properly cleaned for a long time. This is completely unacceptable for a hotel of this standard. The food was also very disappointing. The selection was very limited, many dishes were served cold, and the quality of the ingredients left much to be desired. The menu barely changed from day to day, so after a couple of days we didn’t even want to eat there anymore. Overall, our impression of the hotel was extremely negative. For the price we paid, we expected a much higher level of service. We would not return to this hotel and cannot recommend it to anyone.

great hotel recently renovated restaurant, bar and pool area. some of the rooms are under upgrade this will be great. we got a great big room, the people who work at the hotel are absolutely amazing. better service I have never experienced. The food is very good. Lobby bar with Paul and Letty are just so good. The manager and those working at the reception don't know how good they are going to do for us.

I'll start with the small amount of pros: The hotel is very pretty with nice flowers, the room was basic but had what I needed and the bed was firm but comfortable (need darker curtains as they were yellow and the sun went straight through them) the balcony was very small though and felt slanted and the pool was a good size. The housekeepers were lovely and the only staff who spoke and smiled at you. That's where it ends. This hotel is so bad I checked out 2 days early and went home. The main reason I chose this hotel (after reading all the bad reviews and yes they are that bad!) because it mentioned nightly entertainment, English speaking staff and a friendly community. None of this was the case. No entertainment, no English speaking staff (when they did it was very broken) and no friendly atmosphere at all! I felt very uncomfortable being there. As a female solo traveller I felt very uncomfortable and very isolated. The food is awful! Mostly undercooked meats, rice, chips and salad. All cold and not pleasant to eat. But what was even worse was the service. I've never known such rude waitresses. If you don't talk Bulgarian or German they glare at you like you are dirty on their shoes. They are unhelpful and didn't know if the desserts had nuts in them when I asked (I have a severe peanut allergy which I made the hotel aware of but clearly nothing was passed on) The drinks selection was terrible. It was either bad warm tasting wine, local spirits which were disgusting or soft drinks in a self service machine (all inclusive paid for and they made you make your own drink) All inclusive were only allowed to have drinks from 1 out of 3 bars. Which I found ridiculous! The male night receptionist would never be at reception, he'd always be sitting at the other end of the hotel watching TV. Once he noticed you he huffed and walked over slowly like you were bothering him. The sunbeds were on the brink of breaking every time you sat on them. The lifeguard couldn't careless about his job, he'd be sat at the pool bar on his phone and even saw him drinking beer at one point. The WiFi only works in the room, not in the pool area, reception or restaurant area and when it did work it cut out quite a lot. I'd honestly never go back to this hotel for how bad the food and service was. They really need to sort their staff and food out before they close down as by the time I left there was only 8 people around in September. If you are thinking of booking here and did what I did thinking the reviews were exaggerated, they really aren't and are fully true! Don't book here.