PELA SOFIA

Rude Came with a group and won’t return. Owners are rude,rooms are outdated. The owner Spiros can’t look you in the face but bosses staff around and looks down on you. The pool area is great but don’t feel comfortable anymore. Plenty off better places to stay in Stalis.

Booked a self catering apartment for 8 days. Been going for a few years to use the facilities and decided to book a stay this year. Was pleasant throughout the week, decided on our last day to order some pizzas to eat in our rooms before we left to go to the airport. As we were walking up the stairs to our self catering apartment, the owner Maria chased us and shouted at us that we were rude and disrespectful and shouted f*** you up the stairs. Made us extremely uncomfortable and anxious we left within 20 mins of this happening even though we had 2/3 hours left to spend in the room. Will never stay again. Rooms are also very tired with the air con unit being placed in the kitchen area instead of the room making it basically useless. For some unknown reason the shower doors have also been removed which cases the bathroom to flood every use, there are much better options for similar price the hotel has the pool going for it and that’s where the list ends unfortunately

Stay was ok but have stayed at much better. The rooms were clean but very basic, no basic toiletries ie hand soap although cleaner did work hard, WiFi not available in rooms. Communal areas were ok, nice pool and comfy sunbeds but too many outsiders using the facilities and disrespectful other guests playing their music loudly despite music being played in bar/restaurant area. Aircon and safe extra, communal toilets have no locks and expected to shower in the public toilets!!!! Now we come to the Greek hospitality which you usually receive in abundance, one word sums up the Greek Lady Maria… rude…. doesn’t explain anything when checking in and one word blunt answers, we won’t stay again as much better options out there… totally underwhelmed with the entire stay.

Lovely hotel/apartments, set in beautiful gardens with an amazing swimming pool and padded sun loungers. The location is really good as on the beach road and you can easily walk to bars and other restaurants. The onsite restaurant is lovely and very reasonably priced too. The hotel backs onto the beach and can be reached by steps at the back. The studios are nice for two and there are apartments which sleep 4 with 4 single beds. This is my second visit here and hopefully next year will be my 3rd. The staff are lovely and friendly and work extremely hard.

We were staying across the road but kindly asked if we could use the pool and bar area. Karen and the barman were really friendly and welcomed us in. I can’t review the rooms but the hotel guests that we spoke to were happy being there. Pool area is great, always spare sun beds and food and drink are reasonable price. They have about 18 padded sun beds and loads more regular ones. Short walk to bars and restaurants. We will look to stay here when we return.

The building and the outside grounds/pool area are well maintained. The rooms however are lacking in contrast. In need of updating. Basic amenities were missing ie bathroom mat, no plug in kitchen sink or bathroom, cutlery missing, only 1 pilllow each. inventory check should be done on basic items instead of having to go and ask for them. That said the room was cleaned every day plus bedding and towels changed daily. We had breakfast and lunch here, food and service excellent. Just to make you aware non residents can use the pool and sunbeds and because they use the same beds regularly they feels its ok to move your bags and towels to another sun bed. Which did cause confrontation one morning, the excuse given was they feed the local cats that appear to know them. But the truth is they wanted the same sunbed in their favourite position everyday. One last comment is there is no personal touch by the owner Maria. She didnt interact with us, ask how our stay is going, is everything ok. Not a good morning or evening from her. Even on check out she was on the phone and didnt acknowledge us.

We love this place,probably the best pool in stalis. Not far from nice restaurants (including Pela’s own restaurant)and bars but far enough to be quiet. Sunbathing around the pool listening to the cycardas is so relaxing. Rooms are great and clean with everything you need for self catering. The beach is only a short walk. It’s our happy place in Crete.