Parrotel Lagoon Waterpark

The hotel and grounds are very impressive, covering a huge area around a man made lagoon. With colourful trees and shrubs, and well kept grassed areas, it is a pleasant place to walk around. On arrival I was efficiently checked in and shown to my room. It was a good size, with large double bed, settee and chair, fridge, TV and free safe, so quite satisfied. The bathroom had two showers, one walk in and the other over the bath. There were toiletries. However, in the morning I found that there were no towels, so found the man who was responsible for cleaning the room, and obtained towels. The standard of cleaning was poor, almost every day the bed was not touched and apart from stocking up water it appeared that he was doing nothing. After a few days I told him that I was going to make a complaint, and only then did the situation improve. British guests were given a white wristbandwhich meant that you had access to a seperate retaurant and bar, although obviously you could still use any of the others. For the first day or two I thought the food was not bad, but as time went on it was so repetitive, and unimaginative, that I, and my friend, was finding it hard to find anything we really wanted to eat or enjoyed. The main restaurant next door was extremely busy, but the same food was served there. There are two a la carte restaurants, Italian and Lebanes. We did not try the Lebanese, but booked the Italian. It was a total disappointment, minestrone soup was just some vegtables in water, not even as good as in the other one. We both chose carbonara, the sauce was so watery we had to ask for spoons. There are three bars in the reception/lobby area, the Executive bar which was only for British, and two others. In the British one you could usually get your drinks in glass, but not always, in the others it was always in small flimsy plastic glasses. unless you could get a waiter, then you might get glass. The bar for British should have been the best option, but it was totally spoilt by children being allowed to treat it like a playground, even kicking balls about. There are notices saying balls not allowed in the lobby area, but nobody did anything to enforce it. The quality of drinks was not great, the vodka in particular had a curious taste and spoiied any drink containing it. Only the brandy was acceptable for me. Thlere is a large pool with a bar in the centre, this is where the activities took place, always very busy and with loud music played incessantly. There is another smaller one a short walk away, never too busy and where most of the time it was somewhere to relax. There was a bar and snack bar. For the first week the bar was run by a very nice young man and no problems. However, he then went on holiday and the one who took over was quite different. He insisted on playing very loud, "music", if you could call it that and I, and at least two others had to complain and get him to turn it down. The lager at the pool bars was from bottles, and never as cold as it would have been on draft The hotel has a private beach, although shared with a sister hotel. It was walkable, but a shuttle bus was available. To access the beach was by a very steep hill , OK to go down but not to climb up. Here there was also a bar and snack bar. The lager here was almost undrinkable being far too warm. The snack bars offered nuggets fries and burgers. Quality of the burgers was poor. The location of the hotel is not good, there is nothing about, and you need to take taxis if you want to get away from the hotel. On the plus side it is only about 15 minutes from the airport. We di not have any contact with any of the animation team, if you are not at the main pool you do not see them. Only twice did I go to the nightime entertainment. most nights we watched world cup football. The first time nothing seemed to be happening, on the other there was a magician who was very unimpressive. My friend arrived the day before me, and when I arrived she told me that in the middle of the night two persons came into the room. One had luggage, the other may have been a hotel employee. In the morning she made a complaint, the response was that she must have failed to close the door properly, which was definitely untrue. She refused to accept that, and a meeting was arranged with a manager. I accompanied her to it. He said that CCTV showed the door was not properly closed, but refused to show it, or the people entering the room. Total whitewash. By way of compensation he offered a free late check out for both of us, and as she was not not going to get the offer was accepted. Now, before I write a review, I look to see what others have said, and it was not long before I came across one where the same thing had happened to other guests. There is something seriously wrong when this can happen. Naturally we made a point of also turning the inside lock every night. Most of the staff were friendly, especially Mohamed in the Executive bar. I must also mention Sameh, the towel attendant at the smaller pool, a really nice man with whom I am still in touch. I would strongly advise that you take a good quality mosquito spray. they are everywhere. Although this is an impressive looking hotel, the quality of food and drinks, the location, the standard of room cleaning, and the refusal of management to accept that an incident had ocurred, means that we would not return.

We got a great deal and decided to give this hotel another go. We went as a couple this time (previously visited Feb 2026). We arrived late in the evening, checked in and was shown a basic room overlooking the main room, it was honestly gross! Immediately we stated to the porter that we had been before and really wanted something better, cleaner and fresher. We were shown a room at the back of the hotel, almost at the water park, the room was lovely, brand new but still literally full of brick dust! We explained that we couldn't stay there.. we were then shown a Villa room. It was lovely, overlooking the quiet Villa Pool that we love, the room was spacious, the furniture to a good standard and more importantly the room was clean! 'Superman' who seemed the be the head of housekeeping made sure we were happy, supplied insect repellent and checked on us throughout our stay, also provided us with fruit and snacks in the room. We were very happy with the Villa and the rest of the stay on a whole was so much better than February. The restaurant was clean, food plentiful and to a good standard. Service impeccable. We were treated like VIP's in the inside 'VIP' bar with cocktails and special service by Ahmed and Shady most evenings. We ventured out a couple of evenings to Soho Square, the hotel happily sorted us reliable Taxi's. We spent our days around the Villa Pool which was clean and we were looked after by the pool team, Moustafa the lifeguard deserves a mention. The down side of the hotel was the Villa Pool bar, the barman was unenthusiastic to say the least! The beach bar was ok, Mo was there and made sure we were looked after, but the facilities in the beach aren't great in terms of food and drinks and the beach toilets are honestly disgusting and were the reason we did not use the beach much at all, infact the public toilets in all areas of the hotels weren't very clean. On the whole though the hotel was improved since February for sure and if we managed to get a very competitive deal we would return, hoping that the toilets were clener!

The hotel is excellent in terms of landscaping, the aqua park is outstanding, and the swimming pools are great. However, it seems they forgot that guests also need decent food. The food served is simply not fit for consumption. I honestly don't know what happened or which chef was changed. For lunch, the meat options consisted of fried chicken that tasted as if it had been cooked in old, overused oil, burgers that appeared to contain little or no real meat and had a rubber-like texture, and beef that did not even meet the quality of imported Brazilian meat. The biggest surprise was dinner—it was exactly the same as lunch. I hope the management, if they truly care about their reputation and their guests, will pay attention to the food issue. Despite the hotel's excellent facilities, infrastructure, and rooms, its rating continues to decline. The management should focus on improving the food quality and seriously review the entire kitchen operation, as there appears to be a fundamental problem with the food service system.

One of the most disappointing hotels I have ever stayed in. They advertise themselves as a 5-star hotel, but I wouldn’t rate it higher than 2 stars. To make matters worse, the Wi-Fi barely worked throughout our stay. The connection was slow, unreliable, and often didn’t work at all, which is unacceptable for a hotel that claims to be 5-star. The food was disgusting, and the restaurant was dirty. We were lucky to have VIP access, which allowed us to eat in the better section of the restaurant. On our first day, we didn’t know this and ate in the standard restaurant. The tables and floors were dirty, and there were bins and rubbish next to the food area. When we arrived on the first night, the English-speaking receptionist told us we were VIP guests but didn’t even explain how to find our room. We had to ask the staff member carrying our luggage. The rooms were old and dirty. We paid extra for a “jacuzzi” room, but what they called a jacuzzi was just a standard bathtub, which was rusty. The toilet wouldn’t stop flushing. We asked to change rooms, but after seeing others, they all looked equally old and poorly maintained. The staff were generally rude unless you tipped them. I don’t mind tipping for exceptional service, but expecting tips for basic service in what is supposed to be a 5-star hotel is unacceptable. We tipped the housekeeping staff every day. While they left towel decorations and fresh bottles of water, the room itself was still not properly cleaned. For example, there was visible sand left on the bathroom floor throughout our stay. The food deserves another mention because it was both poor quality and unhygienic. Even the reception area wasn’t clean. On our first night, and on several other occasions, there were chips left on the floor. The drinks were very poor. On the large terrace, all drinks were served in plastic cups. They even refused to make a margarita because they said it couldn’t be served in a plastic cup. Several times, there were no ashtrays available, and we were given a plastic cup filled with water instead. One afternoon, we went to the pool at around 1:00 pm, but there were no towels left. We had to walk all the way to another pool just to get one. The aqua park also looked poorly maintained and didn’t seem particularly safe. The hotel advertises that snacks are included, but the selection was disappointing—usually old chicken nuggets and chips that looked and tasted stale. The only positives were the taxi service, whose drivers were polite and professional, and the animation team, although they didn’t provide entertainment every day. Overall, I would not recommend this hotel. The main reception was overcrowded, and the bar had an unpleasant smell. This is not a 5-star hotel, especially considering the price. If you’re planning a relaxing holiday, I would strongly recommend looking elsewhere. Without doubt, this was one of the worst hotel experiences I have ever had.

Mohammed in vip English bar is a really nice fella really good at he’s job and always with a smile on he’s face thanks Mohammed and the life guard at waterpark beshoy really good man kids loved him always playing with them made there time there fun thanks mate

We stayed at Parrotel Lagoon Resort for two weeks on an all‑inclusive package, and while the resort has some great features, our overall experience didn’t match the advertised 5‑star standard. The highlight of our stay was the onsite aquapark — absolutely brilliant and a real asset to the resort. It provided plenty of fun and was easily the best part of the holiday. Unfortunately, several other areas fell short. We found ourselves separated from other nationalities, which noticeably reduced the food options available to us. Although food rotation is understandable, the selection was very limited and often not the best quality. Even small details like threadbare tablecloths made the dining experience feel below expectations. Housekeeping was another ongoing issue. We had to repeatedly chase for our room to be cleaned and for fresh towels, and even then the cleaning was never satisfactory. The linen was worn, and at times the water ran brown, which was concerning and not what you expect from a 5‑star resort. Despite these problems, the staff themselves were attentive and tried their best, but the overall standards simply didn’t reflect the rating the hotel advertises. In summary: great aquapark, lovely staff, but the resort needs significant improvements in food quality, housekeeping, and general upkeep before it can genuinely be considered a 5‑star experience.

I enjoyed the hoiday it self but i was nt keen on the some staff like life gurd by the swimming pool ad some waiters in the big eating hall was nt giving good service as thy should but 1 member of staff ahmed the receptionist in the uk area reception was very helful ad very happy to help ad he made me smile ad he was very nice person. Thank you ahmed for making my stay enjoyable.

Just come back from a 10 holiday at Parrototel. There were 20 of us altogether and not one of us had anything to complain about. Camel the pool boy was amazing, he couldn’t do enough for us. Treated us like his family. Bar men were great, helpful and so friendly. Entertainment team by the pool were great fun. Get involved - you’re on holiday. Drinks - Beer was good, cocktails wasn’t great unless you went into the piano bar or executive lounge. Kids mocktails went down well with all our children. Food - We had no problems with, you could always find something to eat. Plenty to choose from. Water park was okay, but not what we expected, we only went once. No alcohol to be consumed there though. Rooms - very spacious, 2 big mirrors in the room. Ours was cleaned daily, fresh towels. some wear and tear but nothing to stress over. My niece had a leak in her room and they moved her within a few hours. Not a complaint but you do get pestered by the sales guys - excursions, spa and photographers. We did book with them but make sure you haggle. Booked buggies and quads - great fun Dolphins - the show was good, I didn’t swim with them but some family did and loved it. Scuba/ diving and White Island - was an amazing experience, highly recommend this. Massages - my husband and I had 3 each, this was quite expensive but for us it was well worth it.

First time in Egypt with my Work Colleague and what can I say we have had the best time ever. The staff are what make this holiday Nothing is too much trouble, No issues whatsoever, Go ahead book & enjoy food great Plenty for everyone, Drinks were fine Lovely Cappuccino & Latte Mohammed always helpful with us and the same goes for restaurants..love love love Sad to go home but we will see you next year 100% great time DO NOT listen to bad reviews it's great Mozzies not so good but hey it's hot country and tbh I got bitten before I came away in UK so it's horses for courses.

Nice place and quite and good activity

Nice blace and comfortable and i love this place

This isn't my first time at the hotel; I love spending my vacations there because it suits everyone. The rooms are well-prepared, and the housekeeping staff takes care of every detail. The restaurant is excellent, offering a wide variety of food and drinks. The service is good, and the entertainment team is outstanding—they brought us so much joy and fun with their diverse activities and parties. They were truly delightful, and we loved them—the best entertainment team ever.

I want to note the scale: such a large territory is rare, it's a pleasure to walk. The animators are just super, there is no time to be bored with them: on the beach, by the pool, and in the water park - there is its own program everywhere. The cuisine pleased with its variety, even in the second week there was something new. The room is spacious, clean, with a beautiful view. Evening shows with fiery and dance numbers are power. The hotel is excellent, the price is 200% justified. Special thanks to the animator Polina - a cool girl!

I stayed at Parrotel Lagoon with my family and we really enjoyed our holiday. The hotel was clean, the food was tasty, and the pools were great. The staff were friendly and helpful. It was a fun and relaxing trip, and I would like to visit again.👍👍👍

Just arrived home from a 2 week stay at this hotel. I have to say the hotel does need updating and is dated , however the rooms are a nice size and we had an issue with our air conditioning which was very quickly sorted . Loved the towel art left each day by the cleaner. Our view was the rooms are just for sleeping, the holiday is what you make it and we had an amazing time.Food is fine, always something to eat. Ok may not be to everyone's taste but there is always something (and I am a very fussy eater as is my daughter) The pools are amazing, plenty to choose from depending on your preferences. The water park is not far and is so much fun. Only gripe was people holding onto the rings for the flumes rather than taking turns. Lots of fun and choices for different ages. Now onto a few shout outs.. the biggest going to Ahmed in the vip lounge!! What an amazing man!! Nothing is too much trouble for him. Our youngest has dairy allergies and he helped us obtain some food she could eat so she had something she liked and we knew she could eat .. that man deserves a promotion.. extremely helpful and friendly. . Mohammad in the vip bar is such a kind, friendly and helpful man, always happy and smiling! Hossam (bar tender) is such a sweet guy, very helpful and attentive. Yousef and Ali ( lifeguards) are by far the best ive seen. Friendly, helpful and fantastic with the kids. Muhammad (lagoon manager?) Was extremely helpful and very friendly. A pleasure to meet, along with the chef who made meals for our daughter outwith normal menu due to her allergies. So many friendly staff that made our trip amazing. Thank you so much 💓

Mohammed very very very good boy! Good luck!

We have just came back this morning. Seen lots of bad reviews yes the hotel is tired looking but the staff were amazing and we had the best time. A special shout out to all the staff in the blue lagoon they worked tirelessly and were super attentive. Ahmed met us at reception and was the most wonderful person he went above and beyond. The lifeguards especially Yousef and Ali they were probably best in any hotel I have ever been in. Hosam the bartender was Fabbie. Sorry Ali forgot to get picture but thank you for rescuing us from the balcony when my young son locked us in it aghh. My children had lots of great memories especially from our cleaner Mamood they absolutely adored him and everyday the kids would run to the room to see what he had made them. We had the best time and the aqua park was fantastic. Tito was also fantastic x

I stayed at Parrotel Lagoon hotel from as a 5-star booking through Lovely Holiday for week in juin 2026 The bad experience: The hotel did not meet 5-star standards. My main issues were: 1. *Hygiene:* Rooms/bathrooms were dirty with [mould/hair/stains]. Not cleaned properly between guests. 2. *Safety & Hygiene:* [Broken locks / wet floors / poor maintenance] made me feel unsafe. 3. *Food:* Restaurant food was [cold/undercooked/dirty]. Not the “5-star dining” described on site. 4. *Not as described:* The hotel was run-down and not the same as photos on Lovely Holiday’s website. This ruined my holiday and the hotel was unfit for purpose as a 5-star property. The good experience: Despite the hotel’s problems, I must highlight 2 staff who saved my stay: 1. Mohammed Shaheen He was extremely helpful, professional and went above his duty to help me with. His service was true 5-star. 2. Chef Bilal Ali He made sure I had safe, clean food when the buffet failed. His care and cooking were outstanding (problem ). However, Mohamed and Chef Bilal were exceptional.

I recently stayed at Parrotel Lagoon and can honestly say it was one of the worst hotel experiences I have ever had. The hotel is extremely unclean throughout. The bedding and towels were dirty and worn, and the dining areas, including the Executive Lounge, were in a terrible state, with torn furniture and chairs with broken legs. The food was poor quality, repetitive every day, and lacked variety. Hygiene standards in the restaurants were also very concerning. Plates and dishes were often not washed properly, with visible food residue still on them. Guests were regularly forced to search through piles of plates just to find one that appeared clean enough to eat from. This is completely unacceptable and raises serious concerns about the hotel’s hygiene standards. The dining areas were unbearably hot because the air conditioning was either ineffective or not working at all. As a result, flies were constantly landing on food and drinks while guests were trying to eat, making the whole experience unpleasant. The bathrooms raised serious hygiene concerns, with yellow water coming from the taps. We were even advised by staff not to use the tap water, which is shocking for any hotel. Dirty dishes left outside our room were not removed for more than four days, showing a complete lack of housekeeping standards. The air conditioning in our rooms regularly stopped working overnight, making it difficult to sleep, and the fridges in all three of our rooms did not work for the duration of our stay. Most concerning of all, the hotel has bed bugs. This is completely unacceptable and, combined with the poor cleanliness and lack of maintenance throughout the property, made our stay extremely unpleasant. Overall, I would not recommend this hotel to anyone. The standards of cleanliness, hygiene, maintenance and food quality fell far below what any guest should reasonably expect.