Parrotel Lagoon Resort

Mohammed in vip English bar is a really nice fella really good at he’s job and always with a smile on he’s face thanks Mohammed and the life guard at waterpark beshoy really good man kids loved him always playing with them made there time there fun thanks mate

Ahmed Management and all staff were amazing, they helped my partner organise a surprise joint 50 th celebration as well as ensuring we had plenty to drink, we didn’t even have to order after a few days as he remembered our order and what we liked! Thank to you all, you could not have been any better!

As wall as the team being very friendly and piled, Mohammed ensured we had beds and towels for the whole family each day in the wife’s favourite spot. Also looked after the kids and made them feel welcome and safe

Ahmed Mustafa absolutely made our trip, he was kind, hard working and went above and beyond for us and other guests in the hotel. Ahmed is a true credit to the hotel- thank you for everything!

This was our second stay at Parrotel Lagoon Resort, and unfortunately, our experience was significantly worse than our previous visit. We were a family of 9 adults and 4 children, occupying 5 rooms, so we had a comprehensive experience with different aspects of the hotel. Rooms The rooms were in poor condition. The furniture was old and worn, and the level of cleanliness was far below expectations. We found insects, including what appeared to be bed bugs, in some rooms, and several of the children developed swollen bites and skin rashes during our stay. The bed linens and pillows looked discolored, some towels had noticeable stains, and the bathrooms had unpleasant odors. Basic toiletries such as soap and shower gel were not consistently provided. One of the most concerning incidents occurred when a staff member entered one of our rooms using a master key while family members were asleep. Although the hotel eventually changed the room after we complained, the situation caused significant discomfort and should never happen. Food & Restaurant The buffet was one of the biggest disappointments of our stay. The food quality was poor, with very limited variety, repetitive menus, and dishes that often lacked freshness and flavor. Lunch and dinner were almost identical every day. Unfortunately, several members of our group suffered from stomach problems during the vacation after eating at the hotel. We raised our concerns with the restaurant management and the assistant executive chef, but despite being assured that the issue would be addressed, we did not notice any meaningful improvement. Service inside the restaurant was also disappointing. It often took a long time to receive basic items such as cutlery, tables were not cleaned promptly, and food stations frequently ran out without being refilled. Some staff members at the live cooking stations were also unfriendly and unhelpful when guests politely requested additional servings for children or elderly family members. Pools & Aqua Park The swimming pools and aqua park were clean and well maintained. However, the staff supervising these areas were frequently rude in their interactions with guests, especially children. We also noticed inconsistent enforcement of hotel rules, with some guests appearing to receive different treatment than others. Overall Experience The hotel was extremely crowded, and it appeared that the occupancy exceeded what the facilities and staff could comfortably accommodate. This negatively affected the quality of service throughout the resort. Based on our experience, the hotel's standards have declined considerably since our previous visit. Despite recent marketing suggesting improvements in service, our experience was quite the opposite. Unfortunately, we cannot recommend this hotel in its current condition, and we do not plan to return unless significant improvements are made in cleanliness, food quality, staff professionalism, and overall guest service.

Just come back from a 10 holiday at Parrototel. There were 20 of us altogether and not one of us had anything to complain about. Camel the pool boy was amazing, he couldn’t do enough for us. Treated us like his family. Bar men were great, helpful and so friendly. Entertainment team by the pool were great fun. Get involved - you’re on holiday. Drinks - Beer was good, cocktails wasn’t great unless you went into the piano bar or executive lounge. Kids mocktails went down well with all our children. Food - We had no problems with, you could always find something to eat. Plenty to choose from. Water park was okay, but not what we expected, we only went once. No alcohol to be consumed there though. Rooms - very spacious, 2 big mirrors in the room. Ours was cleaned daily, fresh towels. some wear and tear but nothing to stress over. My niece had a leak in her room and they moved her within a few hours. Not a complaint but you do get pestered by the sales guys - excursions, spa and photographers. We did book with them but make sure you haggle. Booked buggies and quads - great fun Dolphins - the show was good, I didn’t swim with them but some family did and loved it. Scuba/ diving and White Island - was an amazing experience, highly recommend this. Massages - my husband and I had 3 each, this was quite expensive but for us it was well worth it.

First time in Egypt with my Work Colleague and what can I say we have had the best time ever. The staff are what make this holiday Nothing is too much trouble, No issues whatsoever, Go ahead book & enjoy food great Plenty for everyone, Drinks were fine Lovely Cappuccino & Latte Mohammed always helpful with us and the same goes for restaurants..love love love Sad to go home but we will see you next year 100% great time DO NOT listen to bad reviews it's great Mozzies not so good but hey it's hot country and tbh I got bitten before I came away in UK so it's horses for courses.

excellent holiday rooms a bit dated but clean we stayed in room. 5208 and the cleaner is amazing couldn't of asked for a better service, went to the heated pool and the life guard Mohamed was also amazing my daughter hurt her foot and he was brilliant with her, he made us feel very welcome and we have booked up to come back in january to see him again and all the lovely staff 😀

Nice place and quite and good activity

A very good hotel recommended everyone

Egypt has become a favourite winter getaway for our family and I put all efforts in to ensure that we receive luxury within budget. When choosing the Parrotel, it was aesthetically pleasing and was classified as a 5 star hotel. Finally, I've got round to writing my review on here! So we stayed at the Parrotel Lagoon from 14th - 21st December 2025. Despite the wind of Egypt at this time of year, the weather was pleasantly pleasing with daily sunshine & warmth. Reminds you of a decent spring/summers day in the UK with weather 22 - 27 degrees Celsius for the time we were there. This was our third time in Egypt & after staying in a 4 star previously in Sharm el Sheikh & a 5 star in Hurghada, I would definitely say, the Parrotel did not live up to the 5 star expectation. Aesthetically, from the outside and reception/lobby area, the Parrotel Lagoon is a lovely hotel. Every morning there were maintenance works taking place in the lobby/reception area, with the ceiling being patch plastered & repainted. The lagoon was also cleaned out by hand every other day by a few of the workers. You are able to go on the lagoon in little boats & I'm disappointed that we forgot to do this during our stay. For the second year, I genuinely appreciate the Christmas holiday festivities lighting up Egypt throughout December. They really do go large & the Parrotel was no exception. Unfortunately, other than the great hospitality, this is all the positives I can give to this hotel. On arrival, we were taken to the reception desk & it was very easy to request for our 2 double rooms to be one family room. I was rather disappointed to later find out that double rooms booked together were given connecting rooms; we were never informed of this at any point. On allocating our family room, the receptionist could not stop promoting that our room included a jacuzzi. This was exciting & we couldn't wait to try it out that evening after our travels the entire day. Unfortunately, that was shortlived when we were surprised to find orange water coming through out bath/shower taps! Clearly the piping system could do with an update. We would have to run the water for 5 - 10 minutes each time we showered just to ensure clear water. Our jacuzzi was non-existent. Everytime we attempted to run a bath, it was orange, & this worstened everytime we turned on the bubbles & waves! From the first nights shower, our ensuite bathroom floor was flooded due to facing the shower towards the wall to avoid getting water on the floor as there are no shower curtains! It seemed the seal needed a redo, but this was never done during our visit. The disabled handle rail was also securely hanging off the tiles with the nails going into the wall, on display. The square shower was a lovely addition but unfortunately, we didn't get to use that because it didn't give out any hot water. Both of our toilets took it in turns to leak over the bathroom floors randomly in the first three days. The heating also wouldn't work in the main bedroom but would in the children's room. It took 4 days before our heating was resolved which made the nights nice & cosy. With the multitude of calls & complaints to reception, I was surprised that we were not moved to another room & I was disappointed with the time it took for repairs to be attended to, as we were often waiting over an hour for someone to attend. This was when I realised that this must be the same issue in all the family rooms! This was confirmed when speaking to other families staying in other areas of the resort. We were welcomed to dinner from the first night but it wasn't explained that there was only one restaurant split into two, one being a large space with two lots of most of the hot plate serving areas & the other, a smaller more intimate space. The large restaurant definitely got busy, with queues being huge at both sides of the hot serving areas. We found the smaller space 2 days into our stay and it became our favourite and only restaurant we ate in. Unfortunately, I kept forgetting to reserve our 'one visit per stay' to the Italian so I can't give a review there. The food was OK, repetative most of the week but that's most buffet style restaurants in hotels/resorts. The food is very much Mediterranean & Eastern cuisine. Loved the fresh, warm croissants first thing in the morning but best to get to breakfast for 7AM if you want them when they've just been laid out. The sweet sauces & jams were enjoyable. The fluffy fried eggs were nice & also the chocolate chip madeira slices that I sadly only discovered on the last day! Loved the machine mocha, I can't even count how many I drank in the week! The cocktails were alright but wouldn't drink the local alcohol straight as it doesn't taste too good. Lived off the fanta & the grenadine & sprite! The pizzas were made lovely, (would be good to have additional topping options other than just cheese) & chips at the Island Bar were nice during the afternoon. Would be nice to have a few more food options & also it would be nice to have slushies & a few ice cream flavours instead of just chocolate & vanilla. The chicken, lamb & beef were better options in the evenings. It would have been nice to have had more familiar fish such as seabass, kipper & salmon instead of the more chewy & rubbery local fish. The mackerel was alright but a bit too salted. Several families during our stay came down violently ill after consuming fish dishes but it wasn't clear whether these were the cooked fish dishes or the raw sushi dishes. The donuts, crepes & pancakes were a highlight. The chefs are good, friendly & listen to individual requests. The waterpark was large & convenient being onsight, however, it was disappointing that we didn't get to experience the fun how we would have liked to due to the water being absolutely freezing which was unpleasant with the daily breeze at this time of year. Also a shame about the large main rockpool as it was also too cold to get in. Thankfully, by the third day, we found the only two heated pools which were situated over by the Island Bar. The issue here is that this is where everyone wants to be because the pools were 26 degrees Celsius, so it gets ram & difficult to find empty loungers but they can be found in the afternoon. There is a small circular pool for children & a large rectangle pool for adults. I was highly pleased with the presence of a few lifeguards at each pool, however , that was shortlived as we witnessed a grown man drowning in the middle of the rockpool & two lifeguards were just standing at the side, taking their time to do anything to save the man & were arguing with the mans friend who was attempting to throw him a lifebuoy. They clearly were hesitant to jump into the freezing water! Parts of the resort are being renovated, however, they were dangerously accessible without any signage or deterrent from walking into these rubbled areas. I'm used to tipping our room cleaner & a bartender, however, the job the cleaner did was not quality. A hoover was never used, this was continuously noticed as we moved furniture around & found dust & dirt. A few times, the same sheets were put back on the beds after we had completely stripped them & left them on the floor to have them changed. This was noticeable because marks on the sheets were still there. When I reluctantly brought this up with the cleaner, I was fobbed off with some of the yellowing marks being from 'the laundry products', which wasn't good enough. The towel origami was the best. I felt I kept having to ask for new bottles of water & out minibar was never stocked the same way I've experienced other hotels. There are a few stray cats around the resort that you run into & they come to greet you with a meow because they are starving of water & food, actually saw a few visitors feeding them. There is a few small boutiques onsight but I must say, these are sadly the worst I have come across. Firstly, the most extortionate. I've purchased so much at previous resorts but that was not possible here, other than the independent ice cream guy who charged 1.50 - 2.20 GBP for rolled ice cream, which easy costs £8 - £10 here in the UK. The oud guy attempted to charge me 15 GBP for a small shampoo & medium conditioner .. 🤨 I was insulted. I ended up purchasing the same ones in the mini shop for £6 together, much more like it. Then, I was further annoyed when I found the pharmacy just outside to the right of the hotel, the pharmacy sells them, larger, for just 2 GBP each. I ended up purchasing so much in the pharmacy, creams the lot, ended up spending around 60 GBP. Would definitely recommend the pharmacist there he knows his stuff & very friendly. Back in the hotel, the luxury bags & jewellery guy was a total rip off & jerk. He not only charges £65 for fakes (go to old market & get them with authentic papers & codes etc for the same price if not less) A situation also took place on our last day where a 21 year old young lady was subjected to sexual assult & left very upset & shaken up by this man. Unfortunately, this was not the first time whilst on this holiday we heard of such instances. This was the first whilst visiting Egpyt. I think some training is necessary. Also, I would advise covering up if you don't want your assets & body oggled. The man with the shop selling tourist souvenirs charges extortionate prices for toys that break quickly & £1 magnets for £4 each. Go outside the resort for best prices. The beach is a bus ride away & is a fun bumpy one. You go over to the Parrotel Aqua Resort & share their beach. You have a separate snack bar on your left & Aqua bar is on the right. You will be told you cannot use that one. The bus collects on the half hour & does the route hourly each way until 5:30PM. SOHO Square is a popular choice for a decent time outside the resort with bars & restaurants. Old Market was my favourite place to visit & was beautiful. Although I have yet to experience any excursions, I would highly recommend many from others shared experiences. I wasn't happy with my travel agent at the hotel not seeing us off or arranging anything like others before. He was all about the excursions which was a shame. The gym was a nice touch & the trainer was amazing a real stand out guy. Overall, a great budget resort which could be amazing with some upgrades. We had a fantastic holiday regardless. Honesty is the best policy.

This is by far the worst hotel I have ever been too. Me and my family of 10 went away for the first time and the experience of this place was the worst by far. Firstly the hotel promotes slides and lots of entertainment However what it doesn’t state is actually it’s spread across 3 resorts meaning you have to get a taxi ride to the waterpark! Secondly 5 of my family members out of the 10 days had a virus which was later told to us by a staff member had actually been in the resort for a fair few weeks and no closure had happened, which is absolutely disgusting and ruined half our holiday! Also whilst we was there a child got bitten by a staff member to which everyone was informed sed staff member was arrested however this was not the case and instead the man was round the back doing small jobs to get him out the way and when the family had left the resort the staff member returned and was back to normal. Have also seen people say there is a big selection of food choice however this could not be further from the truth as you would think they just reuse old stock as it’s the same food every day which on occasion had flies around it so the whole family lived on chips the whole time. I’m not one to complain but when a lot of money was spent on this being a nice time the last thing you expect is such an awful experience. If your looking at this hotel I would save your money and stay far away!!!!

Hotel grounds are nice like the photos HOWEVER rooms at this parrotel are not of 3* standard never mind a 5*. Long list of complaints : Dirty rooms, no towels need to request everyday, linen not changed enough, no toilet roll unless you ask repeatedly, broken room appliances, visible mould / filth in bathroom, food repetitive daily no changes, main restaurant is like feeding time at the zoo people pushing & barging into others just borderline rude. We paid deluxe family room, on arrival late at night we were given 2 small doubles in a filthy room, on complaining next morning we where given a a slightly better room not as dirty but the fridge was broken, we accepted this was best available at this hotel for British tourists 😂 I will not return & I suggest if you want cleanliness book elsewhere, may I add a human being had a sh1t in the main lobby DISGUSTING which is no fault of the hotel but this is the type of people holidaying here!!

more 1 star at best ,filthy rooms,corridors,lifts,awful food & watered down drinks ,had stomach bug & dihorrea 4 days,worst holiday ever !!!