Park Hotel Odessos

I was with my friend and we had the best experience. The rooms were clean food was great and the location awesome. The service was helpful and the hotel entertainers and animation guys were the best and giving us the best time and funny entertainings. Thank you anto and khristov

I am writing this review with great disappointment, as I have been a returning guest at this hotel for the past four years. Unfortunately, this stay was a complete letdown from start to finish, and the quality has severely declined. Our problems began even before we arrived. We originally booked and paid for a one-bedroom apartment through Direct Booking. However, the night before our arrival at 8 PM, we received an email stating our apartment was no longer available due to "technical reasons." After long and frustrating phone calls with both the booking agency (who offered embarrassing solutions) and the hotel, we were assured the problem was resolved and we would receive the apartment we paid for. Upon arrival, this promise was broken. The hotel informed us they could not provide the apartment and instead offered us two connecting rooms. We reluctantly accepted, only to discover one room was adapted for people with disabilities, featuring a wet room that flooded the entire bathroom floor, causing a terrible damp smell. After enduring this for two days, we complained to the hotel manager, who finally moved us to an apartment. The accommodation was not 4-star quality. Both the rooms and the apartment were in a poor state of repair, showing a clear lack of investment. We found swollen parquet flooring, and cleanliness was a major issue. In the apartment, we discovered gum stuck to the headboard, toilets as dirty as a public restroom, dust everywhere, and even cockroaches and ants. The bed that was supposed to be a king-size was actually represented by two single beds with a king-size mattress placed on top. However, the beds were separated from each other, and they didn't even bother to put a proper fitted sheet for that mattress, the maids using two separate single-size sheets instead. Absolutely embarrassing. The food was another negative point. The quality and variety were significantly worse than in previous years. The bars, both at the ground floor and by the pool, were understaffed for the number of guests, leading to very long waiting times. The drink station at the restaurant was particularly bad; the soft drinks were clearly watered down, and when the CO2 ran out, the staff often didn't bother to replace the cylinder, leaving drinks flat. The only positive aspects were the staff, who were generally friendly and eager to help, and the animation team, who were very good. We booked with an early booking rate from last November. While I am partially disappointed given what we paid, I can confidently say that paying the full seasonal price would in no way reflect the hotel's current reality. This hotel is operating at a 3-star level at best, with the biggest minuses being cleanliness, the quality of the furniture, and overall service maintenance. We will not be returning.