Paradisus Playa Del Carmen

Traveled as a family of three. I think this is a great resort, unfortunately there is no usable beach. It is not just regular seaweed, it is sludge! This was our third time but I am afraid we will lot return unless the sea clears up. Everything else is wonderful, the clean rooms, amazing staff, and pools. We like the wildlife, especially the babies, so cute. There is one spot where you can float in a sea puddle kind of, it’s further out to the left side of resort. There is a trip to cenote included in the price of family concierge. Worth it. We booked several trips including whale sharks, unique experience. Diving as well. All good. Unfortunately, my daughter did not feel well i am not blaming the resort it was not food, but needed to take antibiotics upon return. This happens, but it is not a fun experience. I have a cold I’m sure I picked up there. I don’t usually get sick so this is something very potent. For people who are without kids, there is an adult only side, great pools, palapa hits, plenty of space. If you need some peace and don’t want to be around kids this is a great way to escape. The room, very nice but slightly disappointed with location, facing pool but not beach. Although unusable it’s still pretty to look at. From a distance. The first two times we were in two wonderful rooms a with beach view, it was difficult not to miss. Bottom line, ask for sea view, maybe you will get it. We booked though expedía and had a free upgrade, brought our letter with us, because it needs to be in writing. The food is good no complaints, fresh juice for breakfast very good as well. For smaller kids there are endless activities so parents can get a break. The real bottom line, if you like pools only, this is a great place. If you are beach people this is not it. Also bring all meds with you, the small store is super expensive.

We traveled as a family of 3. The resort is large but well laid out. There are 2 sides to the resort, family and adult. We stayed on the family side so my review does not include the adult side. We stayed in a garden suite overlooking the waterpark. The beds were doubles so small for a couple. The family side works well for young families with lots of activities. Not much for teenagers. The resort was not full so no issues getting a lounger or bed. The staff regularly passed to see if we needed anything. The pool restaurant and bar were shaded and we'll staffed. We resort seemed to have restaurants and bars at every turn. The a la carte restaurants were easy to get reservations and we found the food very good. That included the buffet which was also very good. They offer something called "family concierge" which we did not take because we did not see the value. It would have been about 800 us at the time and would have given you some perks like a cenote tour and an additional pool and restaurant. We didn't feel we missed anything. The shows at night were generally aimed at the kids. There was a few nicer shows more adult oriented but overall they could be more upscale. The shows were at 8pm so by 9 there was nothing to do other than the bars. They did have a 24hr coffee shop and all day ice cream and snacks. The activity room had 1 broken pool table and a few arcade games. Nothing special for sure. The staff was excellent throughout the resort and they kept it quite clean. The resort was 5 star, some of the guests weren't. They did well compensating for them. The beach was nice but when we were there, the gulf was full of sargassum and complete unusable. They had a team cleaning the beach everyday but they couldn't help the water. If you are a family with small children this is a perfect fit. It is also walkable to 5th Ave playa del carmen if you feel like adventuring. Overall the resort was very nice but the water conditions at the beach really was disappointing.

As a destination wedding planner, I had the pleasure of working with Mara and the entire Paradisus team while planning and executing a multi-day Indian wedding. These celebrations involve countless moving parts, multiple events, and coordination across many vendors, and the team handled everything with professionalism, flexibility, and a genuine desire to help make the event a success. Mara was exceptional to work with. She was responsive, organized, proactive, and always approached challenges with a solutions-first mindset. She truly felt like an extension of our planning team, which made a tremendous difference throughout the planning process and onsite execution. The entire Paradisus team consistently went above and beyond to support our couple, their families, and our vendor partners. Their hospitality, communication, and teamwork made the experience seamless from start to finish. Having worked with several Paradisus properties, I can confidently say this is one of my favorite teams. I would gladly partner with them again and highly recommend this property to couples planning a destination wedding, especially those hosting multi-day South Asian celebrations.

Good experience, very family friendly/orientated stay. Had the Master Suite w/Family concierge. Was helpful booking dinners and offerings, but not as responsive as I'd like. (But that's just me). They still delivered on what we requested. Really quiet resort and definitely good for families. If you want lowkey and not super salesy staff, this is great to consider. If you wanted more "luxury" experience witih a lot included, then look elsewhere.

If you're coming to see that perfect turquoise water and white sand, forget it. But for everything else, you will love it as a family.

We had a wonderful stay at Paradisus Playa del Carmen. The resort is beautiful, the rooms were very clean, comfortable, and well maintained throughout our stay. Very family friendly resort, so much to entertain little kids, everything was well organized and the layout of this resort was perfect and easy to access, kids club was such a great place to get our kids into. The quality of the food was also excellent. We enjoyed the variety of restaurants, and everything we tried was fresh, flavorful, and well prepared. What impressed us most was the customer service, especially whenever we had a question or a problem. The staff responded quickly, listened carefully, and handled everything professionally and kindly. We had a family concierge package and Jonathan was such a nice guy who made us feel cared of and always ready to help with any questions and requests. My kids had a wonderful time there being involved in so many activities. Aquazone was another good area, with snack bar and ice cream bar to enjoy all in one place. The overall atmosphere, service, cleanliness, and food quality made this a very memorable vacation. We would happily return and definitely recommend Paradisus Cancun.

Service was excellent and made the dinner enjoyable

Wonderful service and excellent traditional Mexican food!! Just go and be amazed.

We had a wonderful stay. The property is beautiful, welcoming, and very kid-friendly, which made it a great choice for our family vacation. A special shout-out to Miriam, our family concierge, who went above and beyond to take care of all our needs. She was especially thoughtful and helpful with our vegetarian food accommodations, which made our stay so much more comfortable and enjoyable. Overall, we had a great experience and would happily recommend this resort to families looking for a relaxing and accommodating getaway.

We had a wonderful stay overall. The resort is big and the location is excellent, making it easy to get around and enjoy everything the property has to offer. We booked a Family Concierge room with a private swim-up, and it was definitely worth it. The room was spacious, comfortable, and having direct access to the pool made our stay even more enjoyable. The staff were friendly, attentive, and provided excellent service throughout our visit. A special thank you to our concierge, Roberto Vado, who consistently checked in with us to make sure everything was going well and that we had everything we needed. His attentiveness and professionalism made our stay even more memorable. One of the highlights of our trip was the water park. It was fantastic and well worth the stay on its own. There was plenty of open seating, including comfortable daybeds, so we never had trouble finding a place to relax while the kids played. Our older kids loved the larger water slides, and we were especially impressed with the infant splash area. Our 16-month-old was able to safely walk around and enjoy the water features independently without needing a float, which made it a great experience for the whole family. The resort offers several specialty restaurants, but reservations are required, and it can be difficult to get your preferred dining time. While we appreciated the variety of options, we found the food to be average compared to other all-inclusive resorts we've visited. The buffet also felt small for the number of guests it serves, especially during peak meal times. Unfortunately, the biggest disappointment was that my wife and I became very ill after dining at Capela, where we both ate the calamari and mussels. While we can't say for certain what caused it, we suspect the meal may have been the source. We were sick for nearly two days, which significantly impacted our vacation, and I was only able to eat watermelon for another day afterward. Despite that unfortunate experience, the resort itself is beautiful, the staff are outstanding, and the Family Concierge service was excellent. The accommodations and water park made for an unforgettable family vacation. If the food quality and dining experience were improved, this would easily be one of our favorite family resorts.

We came here expecting a mid-end or premium family all-inclusive based on the reviews, but unfortunately left disappointed. The recurring theme throughout our stay was poor management. The biggest issue was a wedding reception held on the family side of the resort with loud music until nearly 11 PM. Because of the horseshoe-shaped layout, the noise echoed into guest rooms where families with young children were trying to get them to sleep. This wasn't the wedding party's fault—they deserved to celebrate—but it was a baffling management decision. On a large resort, there had to be a better venue that didn't disrupt so many other guests. The food was another major letdown. It was generally mediocre, and after a day with repeated power outages across the resort, I became violently ill overnight with what I strongly suspect was food poisoning, losing an entire day of our vacation. I can't prove the source, but it certainly raised concerns. There were plenty of smaller issues as well: housekeeping missed obvious items like removing a diaper-filled trash can, restaurant reservations felt artificially scarce despite mostly empty dining rooms, the kids club was frequently full during dinner hours (making it difficult to use as intended), and we even encountered a cockroach on the dining table in our room. To be fair, the staff were friendly and genuinely seemed to be trying. We also enjoyed the pools and swim up bars, the weather was beautiful, and our kids had a great time swimming. We still made wonderful family memories. The final interaction summed up the entire stay. A manager apologized for the wedding noise and promised to remove our incidental room charges as a goodwill gesture. At checkout, every charge was still on the bill. The amount wasn't important—it was simply another example of management failing to follow through. We enjoyed our vacation because we were together as a family, not because the resort exceeded expectations. There are too many other all-inclusive options available for us to consider returning.

Friendly staff, clean, and a lot of great activities for the kids.i thought it was a good value. Waterpark was fun.

great experience, the bartender Sebastian is great! he makes the drinks my personal favorite is the Chamada it’s so good! All of the food is great! I loved the hibachi great presentation! Amazing ice cream and pastry’s! Loved the pools too, great experience.

Beautiful resort with lots of family friendly amenities and activities. Wonderful restaurants and a large variety of meals offered. Great water park for the kids and plenty of drinks and entertainment for the adults. Friendly staff ready to help with anything.

Our stay at Paradise Playa del Carmen was absolutely amazing! I recently visited to celebrate my birthday with my daughter, and the entire staff went above and beyond to make it extra special. They surprised us with a bottle of wine and a thoughtful gift, which was completely unexpected and so appreciated. What impressed us most was the level of care and attention to detail throughout the resort. Our room was spotless every single day, and housekeeping even took the time to neatly organize some of our personal items. It was such a thoughtful touch and showed how much pride they take in their work. Every restaurant we visited provided excellent service, and every staff member we encountered was friendly, welcoming, and genuinely seemed invested in making our stay memorable. I wish I could remember everyone’s names because so many people contributed to such a wonderful experience. One person who especially stood out was Arturo, who assisted us several times during breakfast. His service was exceptional. Before we could even think to ask for anything, he was already at our table making sure we had everything we needed. His attentiveness, kindness, and professionalism truly made an impression on us. The outstanding service we received from Arturo was a reflection of the experience we had throughout the entire resort. Thank you to everyone at Paradise Playa del Carmen for making my birthday celebration so memorable. We can’t wait to return!

This is our 4th time to the Paradisus in Playa del Carmen. We keep coming back bc the whole family loves it and the service, food, and kid's stuff is great. Laura, Sebastian, and Denise kept us feed and drinks coming. They were amazing with our kids and treated us like family. The kids club is great too. We're grateful for memories made as a fan.

The resort is beautiful. It it being renovated as some indicators of age are visible if looked closely. 5/5 still for facilities. Food was really good even at the buffet. I was worried and got FC to get access to reservations and restaurants but wasn’t needed for our group's particular needs. Beach was not usable due to sargassum but that is not the fault of the resort. Staff were friendly and hospitable. Our Family Concierge Eduardo was amazing! Request for him if you book Family Concierge room

I can’t say enough good things about this resort. I went with my husband my mother in law and my 11 and 2 year old we are not beach people so that fact that you couldn’t use the beach did not stop us from having fun. This resort focuses on having kids activities all day everyday. Make sure to upgrade to the family concierge and ask for Erika she was the best we din’t have to worry about making reservations for the restaurants when we arrived she had it all handled for us. The food and the service was excellent we will for sure be back to this resort.

We were celebrating my husband’s birthday and our toddler’s first real vacation, and we booked a Family Concierge Master Suite Nature View with a king bed. Unfortunately, our experience did not reflect what we expected from the Family Concierge category. Although we had specifically requested a quiet room away from noise for our toddler’s naps, we were assigned a pool-facing room with two double beds instead. Upon arrival, there was no concierge greeting, walkthrough, or resort tour, and several pre-arrival requests were not prepared despite being noted in advance. The only acknowledgment we received from the Family Concierge team came the following day, with a “good morning” WhatsApp message and an activity bag left at our door, which while appreciated, arrived after our first day had already passed. Because we were traveling with a toddler and had a full itinerary, having our pre-arrival requests ready was especially important for a smooth arrival, but unfortunately they were not in place at check-in. The room itself also felt worn, with older couches, and the shower consistently leaked onto the bathroom floor. Although maintenance attempted repairs, the issue continued throughout our stay. Overall, the Family Concierge experience did not reflect what was advertised, particularly on the first day when expectations are highest, and at this time we do not plan to return to Melia resorts based on this experience. At times, the service felt more impersonal than warm or genuine. Some staff were kind and welcoming, while others appeared unhappy or disengaged, which affected the overall atmosphere during our stay.

Stay away from the circle reps. They are disguised as customer service. Years ago I would have advocated for the program. However, the hotel has slowly been taking away benefits to our program. They’ll do the same to Circle members. They pretend to listen to our concerns but the new hotel general manager will not take into account our concerns. It would be very cost effective for them to still include a few benefits in order for us to keep coming back year after year. Instead - they treat us like non members and are ok with us just not using are membership anymore. Maybe they are doing this on purpose.

FLORENCIA MADE US FEEL RIGHT AT HOME WITH A DELICIOUS MATCHA LATTE AND CONCHA .. one of my favorite places

Amazing hotel, service and food. Especially Florencia in the nespresso bar. Will most certainly be back.

Florencia made our delicious coffees every day and was absolutely wonderful. Thank you so much Florencia you're excellent!!!

We travelled here in December as a family of 6, 2 boys (6 and 9), my wife and I and her parents. We flew from Toronto to Cancun on an easy flight and took a private transfer from Canada Transfers to the resort as we had used them on a previous Mexico trip and were happy with them. Once again, Canada Transfers were awesome, no issues with them at all. We also booked the Family Concierge level, which depending on your thoughts on certain things may be more or less valuable to you. We were all checked in and welcomed warmly, drinks and snacks were handed out and we were taken to our room. We had arranged for a Master Suite Swim Up as we figured our youngest may need some down time in the afternoon while our oldest would still want to swim. It was a great call and they loved it. The room was clean, well appointed and comfortable. While we were at dinner that night, housekeeping arranged the sofa into its bed form for the kids and it stayed that way for the trip. They were thrilled with it, but have mentioned wanting a bed next time we travel. Family Concierge… For us, it was essential. Many comment on the booking of restaurants and such which was nice, but we were rather laid back about things and didn’t find this to be as important as it is for others. What truly made it have value was the Lunch Box Restaurant for breakfast and lunch, and the Pool. These areas were calm, relaxed, and were our favourite parts of the trip. We hit up the Lunch Box every day for both meals and spent our afternoons at the FC pool relaxing. Food… Food was at worst, fine, and at best, excellent. As mentioned, we went to the Lunch box for breakfast and lunch every day so I can’t speak to the buffet for those. We did go to the buffet for a couple of dinners which our kids preferred. It wasn’t anything crazy, but nothing was bad. The Teppanyaki, Italian and Seafood restaurants were great. We didn’t love the Mexican restaurant, but again, still good just not what we were looking for that night. The Ice Cream bar was an obsession of my kids. Ocean… The ocean was beautiful, not clear but very swimable. No sargassum issues while we were there, but it’s not the season for it. On the beach if you walk towards the ocean and turn left, you will find a fresh water pool on the beach that was amazing to hang out in for our kids. Pools and water park… The main pool was very nice, but we didn’t use it too often. It was very little kid friendly and ours were just a little older. The water park was nice, however my youngest wasn’t a strong enough swimmer and the water was a bit over his head so we went twice but didn’t stay long. Once again, the FC pool was such a welcome retreat. Staff… I can’t say enough, the most welcoming and wonderful people. Always friendly and helpful and kind. We didn’t have a single issue with anyone. Was there anything bad?… Not really. The coffee machine in our room never wanted to work properly, so I went for a walk to the FC lounge or the Nespresso bar and got coffee which I didn’t mind at all. A final point that can be good or bad depending on how you see it. This is a resort that ages out for kids around 12 give or take on your kid. It is geared heavily to families with young children so I wouldn’t recommend it for teens unless they are cool to relax all day. The resort will be full of small children and strollers. If that’s what you’re looking for, it’s incredible. If you are looking for quiet, I would suggest the adult side if possible. All that being said, I would 100% go back while my kids are still of an age to really enjoy it.

Very pleased with the service, excellent for children. Music is very good, many cute animals for kids to see.

Our family of four sent a week here and it was great. The resort is lovely, with lots of great restaurants and pools. Everything is kept clean and well stocked and the staff is friendly, welcoming and helpful.

We had a great family vacation at the resort. A wide range of amenities and activities that is kids oriented. The staff was excellent, kind with attention to customer service. Our destination concierge, Roberto Vado, was thoughtful with treats for the kids and made arrangements (even some last minute) stress free simply by texting him. Room and facilities were very clean. Pool towels were plentiful. Restaurants were delicious, although the main buffet could have more variety. Unfortunately the time we went, the beach was full of sargassum but of the resort’s control. They spent much effort cleaning the beach daily.

These guys are amazing, it makes a vacation so much more memorable!