Paradisus By Melia Gran Canaria

This week was just exceptional! We have been to so many AI 5* & this one was just everything we could have hoped for. Staff were so friendly & helpful. Everything included, speciality restaurants, brand drinks, we couldn’t have asked for more. We went to Mauritius last September for 2 weeks for a special anniversary & it was meant to be All Inclusive but wasn’t, everything was extra, brand drinks so expensive! A glass of champagne on our anniversary was £20 absolutely ridiculous, wish we had stayed in Europe for half the price. Just loved paradiso, will be back, couldn’t fault you.

We went Adult only to this amazing hotel. Staff throughout the hotel cannot do enough for you and so friendly. The thing I love the most is the attention to detail, we cannot wait to go back again. Thank you so much to everyone for making our stay so special. See you all again soon.

The hotel was very good and very clean good size rooms with a nice swimming pools, We had some excellent food and drink, especially the Michelin star restaurant was very special. But most of all, it’s the staff who helped to make your experience special, I wish to give extra special thanks to one member of the team who always went out of his way to look after us with such a great positive happy demeanour Brahim Thx from the Vibra bar he really made our holiday. Would I recommend 💯 percent I would.

We enjoyed a great holiday here, couldn’t fault the hotel or staff. Too many to mention . The reserved side of the hotel was worth every penny especially at the reserved pool where Maivelys looked after us providing water, drinks fruit throughout the day nothing was too much trouble for her. We will definitely be back

We have been to the Paradisus every year for the last three years and we love it as much as we did the first time. Complete luxury and beautiful decorations. The staff are so nice, I wish we took the names of them all but special credit to the lady with red hair serving in the gastro hall at breakfast time. The food here was amazing, loved the Italian restaurant and Peseta especially. I hope we are able to come back next year Ben

Just want to give a big shout out to Brahim in Gingers/Vibra great guy and great service

Great holiday - everyone so accommodating- Brahim in the Vibra Bar couldn’t do enough for us - he has been so helpful and so friendly and polite - thank you

Brahim - great service for all of our family

Travelling as a family with a 6 and 10 year old we stayed in a Junior Suite Mountain view (car park view). We looked at upgrading to an ocean view, however this room was even smaller. Rooms were immaculate, however no where near enough storage for clothes for 4. Beds were comfortable and room service and mini bar were great. Hotel as a whole was immaculately clean, food and drink in the restaurant and bars were fantastic. The Gastrohall (buffet) left alot to be desired. No where near enough staff, which seemed a regular occurrence. Struggled to find clean tables. No plates and bowls at times, having to ask staff. Regularly running out of food. Not much of a choice for dinners at all for the kids. Never ate in there for lunch due to poor breakfast and dinner service/ options. Ginger bar in the evening we regularly had to try and catch staff to order drinks, waiting 20 mins some nights. Could see alot of tables getting impatient. Customer service massively let's this hotel down. I do however have to mention, Roberto, manager in Lemon Fish, went above and beyond when we went there for drinks after dinner. Location is ok, nothing particular nice near by to walk to. I think with children under 5 this would be ideal, but definitely not for us.

Amazing hotel, amazing food, amazing drinks, the staff could not do enough for you, especially mabelise, she was amazing and makes the best mojito's and Pina colada's, we had the best time,

This is our second time at The Reserve Paradisus and we still have a week left however we have to point out that when Maivelys from the reserve pool has her days off we really notice!!! She is an absolute credit and is always happy and attentive to everyone. A real star and an absolute asset to the hotel.

What an amazing hotel, everything just perfect, the restaurants were outstanding, Lemon Fish, with Robert as your host is amazing, the rooms lovely, Brahim in the Ginger Bar is just a shinning light along with Jonas and Abraham, the welcoming feeling all the staff give is beautiful, Monette, Jose D, Javi, Ludovico. We have been Black Circle Members for some time, if you want the ultimate experience it is well worth having a chat with the team, we would like to thank each and everyone of them for the most perfect holiday, Elena, Gustavo and Jose. Such a beautiful hotel we will be back in September with the family.

We’ve not long returned from a ten day stay at Paradisus, and we had a really wonderful time. As far as five star family friendly resorts go, this is definitely up there as one of our favourites. Our three year old son had an absolute blast - his particular highlights were the splash park, evening entertainment & activities in the kids club (we stayed with him when he attended). The rooms were always super clean, the mini bar was always stocked without asking. Nothing was ever too big an ask. Special mention to the staff working at The Shack & Mascalzone who were especially great with our son & his food intolerances. I’ve seen a tiny bit of criticism on here re the food at the buffet, but I have to stay we were more than impressed. Especially compared with buffets at other five star resorts we’ve stayed at. The only slight criticisms we have, if being brutally honest, are as follows: We felt an additional bar of an evening would’ve been nice, down by the pool area. Feels like a lot of wasted space down there that isn’t being utilised, and if you’re wanting to avoid the entertainment of an evening but still have a drink, there isn’t really an option for this. There was no turndown service in our room category, which we’ve experienced at other resorts. It’s probably the busiest family resort we’ve been to so far, and we were out of season too. So not sure how it would feel in the summer holidays. No poolside drink service (to sunbeds), which again in other resorts of a similar star rating and cost do provide this level of service. Overall an incredible stay, and somewhere we would definitely recommend.

We do love this hotel and the staff who make a great holiday a fantastic experience. 30 minute transfer. Fantastic welcome from both Reception and Concierge. The rooms are clean modern and comfortable, love beds and amazing pillows. The adults only reserve is definitely worth the upgrade if you are looking for quieter area along with it's self serve bar and all day buffet of snacks, cakes and sandwiches. If making your own drink is too much effort the reserve staff are happy to make them for you. It's great they come round the pool area several times a day with cocktails, fruit and ice creams. The service is on point. The choice of food , restaurants are good, but do book these as the slots fill up quickly as they do not want to be overwhelmed with everyone coming at once. This ensure smooth consistent and attentive service. You are a 10 minute €10 taxi from Maspalomas (dunes! Shopping and bars) and visit the lovely Puerto Rico and Puerto Morgan. The hotel has other excursions and in house activities, from wine tasting to star gazing, yoga aqua aerobics, little kids clubs and teen clubs and outdoor cinema on Saturday nights. Plus live music several times a week. It is very easy to spend every hour of to the holiday having fun in the hotel and grounds. A special mention to the Shack team, Robert, Jorge José and Christian. You will not find friendlier people. The restaurant staff are all superb and thank you to Stephanie, Mayvelis and our lovely reserve breakfast ladies, no request was too much trouble for them and all with Spanish charm and warmth. Marta, Daniel (concierge) could not do enough for us. Lastly and by no means least Ana and the Spa team, please treat yourself to a treatment or steam/haman or sauna. So tranquil and relaxing, definitely worth it. Thank you to ever single member of staff, you are the main reason we come back year after year to GC Paradisus. 🙏 Please be there next year.

It was a lovely stay overall; however, I unfortunately left a toiletry bag and some jewelry in the room after we checked out. While I understand that forgetting these items was my responsibility, I would expect a five-star hotel to handle such situations proactively and make a reasonable effort to return guests’ belongings. Unfortunately, that was not the case. After several follow-ups on my part, the hotel checked with housekeeping and informed me that the items could not be located. This is very disappointing and leaves a negative impression of the hotel’s service and staff. Such an experience falls short of the standards I would expect from a property of this caliber.

Today is our last day and we are certainly sad to be leaving! We have had a wonderful stay here at this hotel. My mum is in her 50’s and I’m in my 20’s but there is plenty to do for all ages! We didn’t stay in the reserve. Firstly, a special mention to some of the staff that really stood out to us: Papis - thank you so much for your kindness. He truly is a kind soul and goes out of his way to make sure you are happy and enjoying your holiday, whilst also making sure the pool area is clean. Thank you for making our holiday a memorable one. Kai - a lovely aura, a lovely person! Thank you for your great classes and for your kindness. We really enjoyed meeting you and experiencing your mindfulness & stretch classes. Christina - her energy and friendliness doesn’t go unnoticed. She always has a smile on her face even during the busiest of days. Hamza (I think that’s how you spell his name), he works at the Shack - another one who is always smiling and friendly, despite being busy and overwhelmed! Mahmood- we really respect how hard he works. It can’t be an easy job selling the spa treatments to guests who are sunbathing and doing the same thing on repeat. But nonetheless, he’s still kind and professional and can see the passion he has for the job. Some of the pros: - very clean & tidy hotel, as well as daily housekeeping who did a great job. also love the aesthetics of the hotel! - plenty of sun loungers, I like the fact that you can’t reserve these so there’s plenty of choice for everyone - different restaurants, including a 24 hour cafe so plenty of choice - good drink options - amazing spa treatment ( we had the hydrafacial) - friendly staff - beach, although it’s not private it’s right on the doorstep! 2 Sun loungers and umbrella is €9 for the day - entertainment options throughout the day. So many choices for all ages, we loved the classes and workshops! - it was my mums birthday whilst we were here and they left us a bottle of Cava and a sweet treat. Nice touch! Cons/constructive feedback: - lack of bottled water, you have a minibar in your room that is restocked daily but the bottles of water are small and we found only Ginger bar give you bottled water. - buffet restaurant was repetitive. Always managed to find something but most days was eating the same thing - we called 3 times to ask for the mini bar to be restocked on one day and nobody ever came - can be difficult to reserve some of the à la carte restaurants - app isn’t great and glitches! Overall we really enjoyed our stay and I would consider coming back again in the future. Also not sure the reserve is worth it for the cost, we had a great time without this.