PANORAMA BUNGALOWS RESORT EL GOUNA

Our family recently stayed at Panorama Bungalows Resort El Gouna, where we booked two all-inclusive bungalow rooms. Overall, we had an enjoyable vacation thanks to the excellent staff and beautiful location, but there are several areas that need significant improvement. The biggest strength of this resort is definitely the staff. Every member of the team was friendly, welcoming, professional, and always happy to answer our questions or help with any requests. Their positive attitude really made our stay more enjoyable. The location is another huge advantage. The resort is conveniently located just a few minutes from Downtown El Gouna and Abu Tig Marina. We used tuk-tuks throughout our stay, making it very easy to explore the area. The food exceeded our expectations. Breakfast, lunch, and dinner offered a great variety of fresh and delicious options every day, and we were very satisfied with the all-inclusive experience. The Wi-Fi was generally good and reliable enough for everyday use. The rooms were reasonably clean overall, although we did notice some spider webs, silverfish, and ants during our stay. Nothing major, but housekeeping could certainly pay more attention to these details. The beds were comfortable, but unfortunately our sleep was regularly disturbed by loud music and entertainment around the pool area that continued after 10:00 PM. For guests staying in the bungalows and looking for a peaceful night's sleep, this was disappointing. The biggest drawback is that the facilities are clearly outdated and in need of a complete renovation. We experienced several maintenance issues in both rooms: - Some electrical outlets worked intermittently, making it difficult to charge our phones and camera. - The door lock mechanisms felt loose and insecure, and opening the room door was often frustrating. - The safe deposit box in one room was completely out of service. Although staff responded quickly, we were informed it required an external company to repair it, and it remained unusable until we checked out. - The air conditioning in both rooms turned off automatically during the night for unknown reasons, despite no timer being set. - One bathroom was missing the toilet door latch, meaning the door had to be locked every time it was used. Based on our overall experience, I feel the resort is more expensive than it should be considering the age of the facilities and the number of maintenance issues we encountered. With a comprehensive renovation and better attention to room maintenance, this resort could easily become one of the best places to stay in El Gouna because it already has excellent staff, great food, and a fantastic location. Overall, we enjoyed our family vacation and appreciate the hospitality of everyone at the resort. We hope management invests in upgrading the facilities, as the team and the location truly deserve a property that matches their quality.

I've been staying at this great hotel many times over the last 12 years+ and many changes have been made, and are being made. With refurbishment of hotel areas, rooms, beach etc. Plus new rooms built. Hopefully all the older rooms will be refurbished soon. New beds and tables on the beach, so everyone is more comfortable (although I miss my big wooden bed, lol). All the beach area of Zeytouna has wicker wind screens, so they do get wind battered and look very worn, but they work. Good beach, restaurant food, staff fab as always, and great complimentary hourly boat service to and from the hotel. Restaurants are good at the hotel, lagoon buffet restaurant, Italian, oriental and Asian. Not sure why people say limited choice?! You can't go hungry at the hotel! I had a couple of times in buffet restaurant where food was warm, so I asked for hot food. Easy request, just ask the helpful staff. I'm never worried about animation, happy to relax at the hotel without lots of noise, but that's my personal preference. My room is always comfy, nice bed, good housekeeping, just the odd request to give a good sweep through and clean through now and again. Staff at the hotel are fabulous as always. Smiling, happy, fun, hard working, and worthy of tips. It's not compulsory and you won't get any different service if not tip! Be nice, polite and kind to staff and you'll get the same back. I've seen many rude, demanding guests, such a shame, they've no manners. Thankfully 99% of guests are lovely. Hotel is small and friendly. You're never more than 2 minutes walk from any room to pool, bars, restaurants, boat to beach. Social side..... Hub bar, by the pool, great for end of day drinks, ice cream, snacks, etc. Or evening drinks. El Gouna is wonderful. Only few minutes walk from hotel to Downtown el gouna or a tuc tuc ride. Or 5 minutes tuc tuc to Abu Tig Marina or Fanadir Marina. Few minutes walk to the beach, up through Hill Villas, or quick tuc tuc ride. Recommend a tuc tuc tour of El Gouna. Boat trip to Dolphin House, or sunset lagoon tour by boat. I used Coral Tours at Zeytouna beach, as always. Great service, price and staff. Many lovely restaurants outside of hotel from Italian, fish, Lebanese and more cuisines. Overall another lovely holiday and will be back in December, as always. Look forward to seeing more hotel changes. Huge thanks again to Mr Ahmed and staff. ⭐⭐⭐⭐⭐ Best wishes, Caz