PALOMA FINESSE

We visited the hotel in late June 2026 and the hotel facilities were great, the weather was perfect. Hotel staff were very friendly and always willing to help. We like the hotels app which allowed you to order drinks directly to your sunbed. The med kitchen was a highlight of our stay, with the restaurant manager treating us very well. The standard food was still very good, plenty of variety for all to enjoy.

Hello! Now we are staying in this hotel. The hotel is nice but as soon as you get here you seem to be just on your own. The reception is not friendly and doesn't show any hospitality. We have some problems with our room and they just said that they can't help us. The manager was very arrogant and not friendly and she just didn't show any intention to help. Now we are left with big inconvenience and no help. As for the food, it is not bad, lots of vegetables, meat, some fish and everything seems to be fresh. The beach is good and the sea is just perfect. The rooms are really small and not so good and comfortable. For example the sink to wash hands is right in your bedroom so if you go to the toilet and wash your hands everybody will be up! The bedroom itself is really small. When I asked for the iron they said they will give it for me just for an hour and then take it away. Guys you are kidding - someone will be waiting with a watch near my room? 🙂 That is the first hotel with such an option. So if you want no service, you can come here and meet no hospitality at all, but you will find beautiful sea and nice beach. That is definitely not a 5 star hotel.

We booked Paloma Finesse for our babymoon, and overall we had a lovely stay. Our swim-up room was very spacious and had a great view of the beach. My main issue with the room was the large step leading up to the bed. I almost tripped several times during the night when walking to the bathroom. I'm not really sure why the bed is raised on a podium with such a significant step down, as it felt like an accident waiting to happen. The minibar was restocked every day without fail, and the housekeeping team always made sure we had plenty of fresh towels, so we couldn't fault the room service. The main restaurant was huge, with plenty of seating and a good variety of food. Every morning we were greeted with a smile at the different food stations. I especially loved the lady making fresh cheese and tomato toasties on Turkish bread. In the evenings, we really enjoyed the fresh fish station and sampling the different cakes and slow-cooked meats. As I was six months pregnant, the staff were generally very understanding when I occasionally took some food back to our room. However, on one evening we were stopped while taking a couple of cakes out of the restaurant. The staff member told us we couldn't take the plates but could carry the cakes in our hands or wrap them in a napkin instead. It seemed like an odd rule and felt inconsistent with how accommodating everyone else had been throughout our stay. We also dined at the à la carte restaurant Med Kitchen, which was one of the highlights of our holiday. The food was incredible, the service was excellent, and we enjoyed trying dishes we wouldn't normally order. I was even given an extra special mocktail which made the dining experience even more enjoyable. Our favourite spot was the 24-hour bar, although they were out of most of the teas we wanted to try. The head bartender was fantastic and made some amazing cocktails for my partner, as well as several delicious non-alcoholic drinks for me that weren't even on the menu. We also found a few of the waiters to be really great to chat to, perfect English and really welcoming. We loved being able to grab sandwiches and cakes after the main restaurant had closed and spent a lot of our time on the comfy seats outside. They had an amazing soul band on one night who really brought the energy needed. The beach bar was another highlight, serving some of the best food at the resort, all included within the all-inclusive package. The only downside was the loud DJ in the afternoons, so we usually moved further down the beach when the music started. We were pestered by spa staff while relaxing on our loungers. Even after politely declining, they continued trying to sell us treatments, including a pregnancy massage. As I explained, not all massage oils are recommended during pregnancy, and at over €100 per treatment, we felt the prices were quite expensive for what was being offered compared to the UK. I expect to be approached when outside of hotels in Turkey but was quite surprised when we couldn't avoid it on hotel grounds. Compared with other five-star hotels we've stayed at, Paloma Finesse was good, but it didn't quite stand out enough for us to return. We weren't offered a late checkout or a comfortable area to relax while waiting for our airport transfer, despite me being six months pregnant. There were also no excursions available to book directly through the hotel, so we arranged our own online, and unlike other resorts we've visited, there were no boat trips departing from the hotel's beach. Overall, the hotel is beautiful, the food is excellent, and most of the staff were genuinely wonderful. We had a relaxing babymoon and don't regret booking it, but considering the price and our experiences, we personally wouldn't return.

Our stay was a nice relaxed one and overall good. We did have exceptional service from Omer at the Med Kitchen. He was incredibly attentive and helpful and he worked exceptionally hard to make sure every guest was happy. We received this level of service from him both during lunch and dinner. He is an asset to the hotel. However the main restaurant was disappointing as the buffet didn’t change from day to day and the cereal counter at breakfast always had flys in it. Yuck!! The drinks service on the beach was good and the staff always happy and keen to assist. Overall a pleasant stay.

Lovely hotel very clean and all the staff are very welcoming. A big shout out goes to these amazing staff you made our 10 days very special Beach club: Kathalyn Beach club bar guy: Musarb Kitchen restaurant: Princess Main kitchen coffee man: xxxx Pool bar: sedat Bistro man: Erdinc Beach club: Kathalyn Beach club bar guy: Musarb Kitchen restaurant: Princess Main kitchen coffee man: xxxx Pool bar: sedat Bistro man: Erdinc Front desk: Arda and Karay Thank and we hope to see you very soon xxx

From arrival the service was excellent the staff were amazing and so was the food! I could not recommend the hotel enough I will definitely be recommending to family and friends

This hotel would be more suited for adults only, apart from the water park and a small park there is nothing for children evening entertainment consists of 20minutes of nursery rhymes (mostly in german or Russian) then the kids are left with nothing else to keep them occupied, no main shows every night which a found bizarre i think there was only 3 for the hole week of are stay although there was bands/DJ on at the beach club it is not for children. Food - at the buffet restraunt the food was repetitive it appeared that what didn’t get eaten at lunch you would find at dinner or vice versa also the flys in there the hotel needs to do more to prevent this, the al la carts where okay but not amazing although the staff service in all restraunts where 10/10. We had a issue someone had been in are room while we was out and took the card out of are room which kept the air-con working i asked at reception why someone would go in are room and do this the reply i got was “i don’t no do you want a new card” like it was normal behaviour are bedroom door got barricaded every night after this as it felt unsafe. Overall the hotel is well kept and looks good on the eye but needs improvement regarding above issues before i would consider returning.

Very good customer service, plenty of activity’s and things to do!

Overall, we had a good stay at the Paloma Finesse Hotel, but there are definitely some areas that could be improved. The first impression of the hotel is excellent. The exterior is beautiful, modern, and very well maintained. The entire resort looks clean, stylish, and inviting. Unfortunately, the rooms did not meet the same standard. They feel quite outdated, and the workmanship is below what you would expect from a hotel of this category. Some details in the rooms seem poorly finished and could definitely use renovation. The staff, however, were outstanding. Everyone was friendly, welcoming, and always willing to help. A special thank you goes to Hidayet, who mainly served guests at the beach. His service was absolutely incredible. He was always attentive, extremely hardworking, and made sure every guest felt well looked after. Without a doubt, he was the best member of the staff and truly deserves recognition. One downside was the overall atmosphere created by the guests. The hotel is very family-oriented, with many children, which often made it quite noisy. If you are looking for a peaceful and relaxing holiday, this may not be the ideal hotel. The food was okay to good overall, with a good variety. However, the quality was sometimes disappointing considering the hotel’s standards. Another issue was the à la carte restaurants. The dishes served often did not match what was shown or described on the menu, which was a bit disappointing. Overall, the hotel has many positive aspects, especially the beautiful resort, the friendly staff, and the exceptional service from Hidayet. With renovated rooms and some improvements to the food quality and à la carte restaurants, the experience would be even better.

Amazing hotel, 10/10, food is lovely, staff are very friendly and the cleanliness is great.