Palma Real

The service and food at this hotel were a true 5- Star experience for us. My wife and I have experienced many 5-star all-inclusives and this hotel ranks right there in our top 3. The people that work there are simply beautiful and amazing people! They go out of their way to make you happy. Basilio our concierge and Junior one of the Reserve bartenders deserve the upmost praise for taking care of us all week. These guys are second to none in what they do!

Angela was really helpful, booked our dinner reservations for us. Informed us of all the different activities. Answered all our questions, loved having her as our concierge!

Friendly staff. I thought they would have more options for beach activities – things to check out for the beach or games to check out for the rooms. They had very few activities at all. Variety of food was good. We were put in a room that was not quite ready for people and some of the things were not working yet. It was a long walk from the main eating area.

Food selection and especially service (e.g. by Marta, Melvin, Alexandra) were the highlights. Concierge staff (Samuel) care was also very good The first floor room we asked to move into due to mobility issues, after finding out too late we were assigned a 3rd floor room with only stairs access was problematic regarding lack of proper preparation and post-inspection, but maintenance team was mostly attentive (Antony was particularly responsive). For an all-inclusive resort, especially one that hosts families with children, it was quite surprising that there seemed to be very few activities offered (for adults or children), or games and pool toys to check out. Resort is fairly large and our room far from central area with restaurants/food service proved to be a problem combination of the heat and high humidity for us in July.

Had a great experience, room and service were great. Beautiful resort.

Maria Casado - Our Private Concierge here was Just AMAZING!!! Customer Service above & beyond !! Restaurant Minna- Agave- Mascarpone & Asiatic were 10 of 10! Oceanfront Direct Room with Stunning Views! SPA with extraordinary Service! But what really make our stay memorable with our family is the quality of this 5 stars Customer Service!! Maria was honestly a Role Model and a Great Representative of Extraordinary Hospitality Service ! Thank you for making our trip SO SPECIAL!! We will definitely come back!!

Gym is closed Main buffet is closed Food variety is poor. Freshness and quality of the food was below average. Room service had very few options. Booked Adults Only: had kids running in the hallway and a kid crying next door every night.

This place doesn't stop impressing us. My wife and I ate at Flora tonight. Both Emma and Melina served us. My wife will eat anything, but I have an extreme gluten allergy. They checked in on me constantly throughout the evening. Emma stayed close and our wine glasses were never empty. This is absolutely a resort we will return to. By the way, the chef made us a Corvina that was over and above. My wife enjoyed the Sancocho. The restaurant manager, Hector was on top of it all.

Went to celebrate an anniversary and the overall experience was good. Consider getting the Reserve experience. The touch of a personal concierge made our stay much better.

From the moment of arrival everything was amazing. Maria at the concierge desk was able to secure restaurant reservations for a family of 10. Then Sujiedy from the kids club was extraordinary she made my son’s 5th birthday so special. Can’t say enough about the service levels at the resort. The room and resort were well kept and very clean. Would definitely come back

Overall our stay was Excellent! Staff was incredible! Everyone was very kind and attentive. The grounds were very clean. The greenery was breathtaking. The room was spacious and the beds and pillows were very comfortable. The pools were clean. Bars were easy to get to and quick to serve. We had a wonderful time learning to dance. Most of the food was amazing, well seasoned. Favorites were the lunch buffet, Blue Agave (Mexican dinner) and Mascalzone (Italian dinner). Evening entertainment was fun. Spa services were very relaxing and thorough. Would have loved a steam room and hydrotherapy, but again staff was top notch. Golf was very reasonable in price (50% off). Course was in great shape, beautifully maintained. Staff there was fantastic too. We’d love to return and highly recommend.

I loved our stay at Palma Real Punta Cana, the entire experience and ambience was upscale and elegant. It was my birthday weekend and I loved how they helped me celebrate! The whole staff’s amazing, especially Angela from Guest Services, she did an incredible job making everything feel so special…like I was at home with family. 10/10 Me encantó nuestra estancia en Palma Real Punta Cana, la experiencia y el ambiente era exclusivo y elegante, era mi cumpleaños y me encantó cómo me ayudaron a celebrar! Todo el personal es increíble, especialmente Angela de Guest Services, hizo un trabajo increíble haciendo que todo se sintiera tan especial… como si estuviera en casa con familia. 10/10

This was one of the most disappointing family vacations we have ever taken. We stayed at Paradisus Palma Real for 7 days and expected a luxury all-inclusive experience, but the resort did not live up to the price we paid. My son became sick on the second day of our trip and was sick for about 3 days. On our last day, both my daughter and I also became sick, which completely ruined the end of our vacation. Mostly caused by the food they offered, but having multiple family members become ill during the trip was extremely frustrating. The buffet food was almost the same every day, with very little variety. We were especially disappointed that seafood such as lobster and crab cost extra, even at a resort that advertises itself as a luxury all-inclusive destination. Getting transportation around the resort was another major problem. Asking for a ride to activities often felt like you were asking the drivers to take an eight-hour trip instead of a short ride. Long waits and an unwilling attitude made getting around the resort stressful. The night staff at the front desk were some of the least helpful employees we encountered. Several interactions felt rude and unprofessional, which made it difficult to get assistance when we needed it. Restaurant reservations were also frustrating, with some restaurants unavailable or fully booked. Combined with the transportation issues, repetitive food, poor service, and our family getting sick during the trip, this vacation fell far below our expectations. For the amount of money we spent, we expected much better service, food, and overall experience. We left feeling disappointed and would not return.

My wife and I went here on our 30th wedding anniversary. We have been here a few times over the years because we are members. There have been recent renovations to the resort and it is looking wonderful. Our concierge, Juan Castillo, took very good care of us. He was very attentive to our needs. He made our anniversary dinner special by speaking to the staff at the restaurant, The Winery and making sure we were happy and well taken care of. They even gave us a nice cake. Thank you Juan. He made reservations at restaurants for us for dinners of which our two favorites were Blue Agave mexican and Tokimeku hibachi. All around he was very helpful. We were at the Reserve beach which was nice and private. Raphael took care of us and was very attentive in getting us drinks. Kudos to Raphael. The resort is large and very well maintained. Everyone is friendly and always saying hello. Danny over in the excursion desk out by the pool was nice and helped us book a couple excursions. Overall it was one of the best trips ever. The only negative that I could say is that there was no water activities such as kayaking or paddle boards or water bikes. We want to bring our whole family with us next year since we loved it so much but are concerned that the kids who are aged 25 to 40 years old and grandkids could get a little bored.

We had a great experience from check-in through check-out. The staff was cordial and very professional. The food was excellent at several of the restaurants. I also had the chance to meet the management team, and it’s clear they uphold high quality standards for every guest. I’m very pleased with our stay and will definitely recommend this resort to friends and family.

Gabriel from blue agave is exceptional. Great service and very accomodating.

The resort itself is beautiful. The beach is kept clean. The food was really good at the restaurants and the buffet. However all of this was negated because this property has roaches. Not large water bugs but actual roaches 🪳🪳🪳🪳. I saw another review showing this and should have viewed it before staying. We were so paranoid we would bring back roaches with us we shook everything out before leaving the property. We addressed it with the front desk who then directed us to guest services. All they did was have the room cleaned again and sprayed. No compensation. We emailed their customer care team after the trip. They first needed proof which thankfully we took a video and photo of the first roach we saw. They then said there was no record of the incident at the hotel and denied any compensation since in their words this is typical for tropical places. Untrue I’ve never encountered roaches in any resort I’ve stayed at! They then researched more and found I did report the incident but said my reservation was under some type of complimentary stay. I then said this is false I paid nearly $4000 for my 2 rooms and at this point I feel like you all are making up excuses to not compensate me. They then came back and said sorry again you are correct. There final decision was to give me an upgrade for a future reservation. If you think I will ever stay at another Melia property you are sadly mistaken! This was the first and absolutely the last time! This brand is not trustworthy. Nobody spends thousands to share a room with roaches! This site won’t allow me to upload my video unfortunately.

Mina Restaurant Excellent service, great atmosphere, food, and drinks. Our waitress, Yuderquis, was very friendly and helpful; without a doubt, the best service during our stay. The service in general was wonderful.

Eddy, Victor and Jorge provided us phenomenal service at the main pool bar!! Always greeting us and trying to please us in the best way possible. We always had a smile on our faces when we saw them!!

During our stay we have been having breakfast at the Lunch Box we had a great experience with Gregorin, Maria, Gerardo and Hirlenni. They have all been great and is the reason we keep coming to have breakfast every day.

We came for our son’s wedding. The whole experience was fabulous and beautiful. Clean rooms, great food, great entertainment, clean pools and beach area is beautiful!

From the moment we arrived at Paradisus Palma Real, we felt genuinely cared for — and that was entirely thanks to Eriol, our concierge. He went above and beyond every single day to make sure our stay was unforgettable, and he put extraordinary care into making my husband David’s birthday truly special. Eriol anticipated our needs before we even voiced them, checked in on us with sincerity (never intrusion), and arranged thoughtful surprises that made David feel celebrated from morning to night. His warmth, professionalism, and attention to detail elevated our entire experience. The resort itself is beautiful, but it’s people like Eriol who make it exceptional. Because of him, this trip became one of our most memorable vacations. We can’t recommend Paradisus Palma Real enough — and if you’re lucky enough to have Eriol as your concierge, you’re in the best hands.

Eriol our concierge was excellent. Gave special attention. Always kept in touch during our stay and provided assistance with all her reservations.

We booked this trip to repeat the great trip we had in 2025 and we were not disappointed. The sand and ocean were at our door and it was beautiful Our concierge this trip was Christopher He made sure we had everything we needed He got us reservations at a different “a la carte” restaurant every nite working around our schedule We had Thanks to Christopher and all the staff at the Adults only section of the resort- we had a wonderful vacation

We chose this resort expecting a true 5-star experience, especially because it had been renovated in the last 2 years. Unfortunately, it has been one of the most disappointing hotel stays we’ve had. From the moment we arrived, things started off disappointingly. We checked in at 3:00 PM and quickly realized that the sofa bed mattress in our room was completely unacceptable, you could feel every spring, making it impossible to sleep on. They knew we were 3 mothers. We reported this issue to the front desk around 5:00 PM before dinner and were assured it would be resolved. When we returned at 9:30 PM, exhausted from traveling, nothing had been done. Cockroach: The situation got worse when we discovered a large cockroach on the wall of our room. While we understand that insects can occasionally happen in tropical destinations, this is absolutely not acceptable in a hotel that claims to be 5-star. Even more concerning was the lack of urgency or proper response from staff when we reported it. We have photos documenting these issues, its not an exaggeration. We were told that “a” manager would contact us the following day at 10:00 AM. No such contact was made. We were instead obliged to follow up again, and only received a response at 3:22 PM the next day. This delay further demonstrates a lack of prompt and appropriate handling of the situation. The proposed alternative only included a room change within the same building. The Melia will probably answer in this chat that they responded rapidly and with a nice offer. This is not true and I have WhatsApp chat to prove it. After2 days of discussion with them, meaning we had to fight for a proper upgrade, an additional “compensation” was offered, including access to a Bali bed, a 30-minute massage (only 2, and we were 3). These compensation are wholly inadequate given the circumstances. It does not compensate for the distress experienced, including the discomfort and concern associated with the presence of the insect, the repeated delays, the effort required to obtain responses, and the attitude displayed by your staff. Lying to customer: At check-in, we requested to pay the USD 450 upgrade fee for access to “The Reserve” section. The front desk employee informed us that no availability remained. However, in parallel, I contacted the representative by email, who advised that rooms were indeed available and that we should present ourselves accordingly. This inconsistency raises concerns regarding the accuracy of the information provided and the overall standard of customer service. Additional hidden fees: To make matters worse, the next morning we were told that if we wanted beach chairs with an ocean view, we would need to pay an additional fee. Charging extra for basic beach access in an all-inclusive resort, especially at this price point, is simply unacceptable. Overall, the service, responsiveness, and quality of the experience do not match the level this hotel advertises. At this price, guests should not have to deal with uncomfortable sleeping arrangements, hygiene concerns, and constant upselling. We strongly recommend future travelers to reconsider before booking here, as this property does not deliver on its promises. We believe that transparency is important, and as such, we intend to accurately report our experience. Note that I have not uploaded all WhatsApp conv. But did upload the insect photo. Overall, the resort offers excellent food, the buffet is varied and high quality, and the steakhouse is outstanding. However, the wine selection is disappointing, and the à la carte options are priced at an excessive markup. More importantly, the overall management approach at the Melia property feels lacking. There is a clear absence of follow-up and accountability, which gives the impression that issues are left unresolved in the hope that guests will simply move on. For example, a meaningful room upgrade could likely have mitigated the impact of the first night and improved the rest of the stay, rather than having to deal with ongoing discomfort. The so-called “upgrades” offered (such as a short massage or access to a Bali bed with additional hidden fees) feel superficial and do not reflect the level of service expected from a resort of this category. In higher-quality resorts such as Club Med, more substantial gestures are typically made to address guest concerns and make them come back. This contrast gives the impression that Melia prioritizes revenue without delivering a comparable level of service in return.

My family and I had a great experience Paradisus Palma Real and hope to make it back someday. The resort was clean and the staff was excellent. Very family friendly.

Staff was great, so many options every day for food and entertainment. Great bars, plenty of beach chairs, pool chairs. Hassle free, no lines, spacious no crowds. Variety of everything,

Best entertainment they taught me a few dances which were pretty fun and also a chill guy named Irvin kicks a lot of laughs at us he’s really funny worth visiting here