Ocean Gardens Hotel

+ reception staff is very friendly, free shuttle to the city centre is very convenient, the rooftop swimming pool is well maintained and quiet, with a beautiful view over Funchal, clean rooms and towels, free parking - high prices for drinks or food (at the rooftop bar), way too many staff members at breakfast, keeping too close an eye on our every move, terrible coffee, the location: by a busy road (since all terraces are at that side, sitting there is not pleasant), far from the city center, no shops or restaurants in walking distance, the ‘eerie’ feeling of ‘emptiness’ in the hotel (few guests, desolated areas) and last but not least: the umbrellas on the rooftop (see picture). Overall: I would not recommend this hotel, it isn’t cheap and has too many minus’es

I arrive at this Beautiful Hotel..at 1.00 am On private transport..and From the First Impression I new this was what I wanted.. fantastic Vews Friendly staff all the way Tru the hotel.. breakfast lots of choices. Room cleaned. Every day.. transport to Funchal..10xminuts.. swimming pool .. Very cleaned.. bar available all day.. And before I finish.. a big thank you.. To Ana and Helder in the breakfast room Very professional.. with attention to detail on Service.. At reception..again extremely helpful.. Manuel driving the 7xseater in to Funchal every day.. Very polite and helpful... I definitely be back..

I stayed three nights in this hotel. On the first evening, I noticed that the A/C did not work, making the room very stuffy. Each time I turned it on, it ran for about one minute and then the whole thing shut off. I went downstairs (quite a trek; this hotel has a truly weird layout) and explained the problem to the person at the desk. She suggested that I just open the sliding glass door, which would have been risky. Many years ago in France I had a room that was too hot and I did this and woke up with a burglar in my room at 5 a.m., so this was a truly terrible idea. She told me that she could not help or move me because the hotel was sold out but she told me she would see to it that the problem was addressed the next day. I got through the night and the next morning, I made sure to explain the problem to the day person at the desk, who assured me it would be taken care of. I got back to the hotel at 10 p.m. that night after a day of enjoying Funchal and went to my room. SAME PROBLEM! NO ONE HAD FIXED IT. I, once again, went downstairs and explained this to the man at the desk. He told me that someone had gone and looked at it and said it was working and then proceeded to insult my intelligence by asking if I had inserted the card to make sure the power was on in the room. He kept telling me that it was checked and working, which it clearly was not. He eventually gave me a key to a vacant room and told me I could try in another room - in other words, he wanted me to prove to myself that I was too stupid to figure this out, in which case, maybe someone could have helped me. I went to the new room and the A/C worked perfectly. At that point, it was 10:30 at night and, of course, I then had to pack up all of my belongings and move rooms because the staff was too incompetent to address what should have been a very straightforward issue.

Hi the positive of this hotel is the staff especially Connie, lovely view of the sea but unfortunately there is a road outside the hotel (see photo) so you could not sit out there because all you could hear was traffic. Swimming pool had green at the bottom in the corners, sunbeds were stained and one ripped, so it looks neglected There is nowhere to dry swimming costumes on balcony, the hotel do provide pool towels. You cannot walk down road as there is no pavements but they have a good bus service to town. They have a bus from the hotel but only in the week and last one from hotel is around 5 Pool bar was not open and if people went into hotel and brought the drinks up to the pool they would still be there the next day. No entertainment except 1 night a week of traditional dancing, but that didn't bother us But as we went into town most night as the food in the hotel was ok (big portions), but expensive and there is more choice in the town. Room was clean apart from makeup on curtain but it was shabby (see pictures), bed comfy. Breakfast was ok, nice bread but pancakes were supermarket so not made fresh in the hotel so little rubbery. this hotel is not a 4 star hotel.

Nice hotel with good views over the bay of Funchal. 3 free shuttle buses each way and regular buses costing 1.95 euros each way. Breakfast is good. Pleasant and friendly staff. Good rooftop pool. Quiet at the moment but early in the season. Bedrooms excellent in annex with wonderful sea view balcony.

Returned from spending Christmas 2024/New Year 2025. The hotel listed as 4 star yet simple little things have you wonder the rating. There was no hospitality tray so more or less after breakfast there's nothing. Breakfast tables not laid out and tables not cleared until you leave. Breakfast a good variety but always warm/cold. No Christmas feel to the hotel at all, seperate dining area was lovely laid out but in no way for residents outside guests only. There was also a bar within this part of the hotel but was never once opened for residents. Never used the onsite restaurant but from others heard not up to scratch. There was a tiny bar within there but closed at 10.30 if not before and actually put all lights on while we were sitting with another couple!. New Year, disappointing again seemed to cater for outside guests or if we were willing to pay well over the odds to be part of this over and above the expense of going there in the first place. Just before midnight those from this event went up to pool area. Where we had gone no alternative bar in restaurant reluctant to serve us and when they did price was doubled. The only positive thing was the beautiful view from the pool area (never had the pleasure of using as water freezing and no cleaning of the pool was ever done, bar there was also closed the whole time, even though in brochure it give bar opening times summer/winter). The fireworks display was amazing and I can see how they have won awards (the town itself, not the hotel). The hotel very much out the way albeit they say shops/restaurants within walking distance! Courtesy bus to town mon-fri book day before only ever used once. Local bus 39 at a cost of 2 euros or buy weekly ticket. Only thing the last one left Central at 9.30pm. There was other buses that if you held hand out would stop but I believe you not able to use weekly ticket. The town funchal itself has a lot of lovely restaurants and the things they had on for Christmas were amazing. We done a few trips and the cable car. We have for the last 4 years gone away for this period but sadly will not return to this hotel.

Lovely hotel with excellent facilities . As it is a little way out of the main town it is quieter . Six of us have just enjoyed a really lovely stay for a week . The food is very nice and the hotel very clean and beautifully managed . The staff are all very friendly and helpful . There is a hotel shuttle bus into town and taxis are easy to arrange . Also local buses stop outside . We asked for the superior rooms with a view and what an amazing view it is too ! We would definitely be happy to recommend . Thank you everyone at the Ocean Gardens for making our stay so enjoyable and relaxing . Carolyn York U.K.