Occidental Puerto Banus

Stayed in this hotel for a golfing trip with friends. The hotel sits very close to all amenities needed and surrounded by a lot of golf courses. The hotel is very clean and tidy and would definitely recommend or stay at again in the future.

Nice hotel & great location, sadly let down by an entire week of sleepless nights. The room we were allocated was adjacent to the reception and lobby bar, unfortunately the hotel were unable to move us so we had to endure a whole week of disturbed nights. We're no party poopers & appreciate the younger crowd are there to enjoy themselves, but the hotel did nothing to curb the noise levels. A token bottle of cheap cava left in our room was not the remedy we'd hoped for when voicing our concerns.

We recently stayed at this hotel and found it to be clean, modern, good value for money and in a convenient location, just a five-minute walk from the harbour and restaurant area. The staff were friendly and professional. Our room was spacious, with the bed configured as two singles plus a sofa bed. There was plenty of storage space, a mini fridge, kettle with drinks, sink area, dining table and chairs, and a balcony complete with a table and chairs. The big flatscreen TV offered a good selection of international channels, including the BBC. The bathroom was decent, with both rainfall and handheld shower options, good water pressure, plenty of hot water, lots of toiletries, and separate toilet and bidet facilities. The hotel itself has some very good amenities. The gym had a good selection of equipment and cleaning products available for guests to use. It could be improved by ensuring readily available drinking water for guests. The pool area looked lovely, with lots of seating in both sunny and shaded spots, although we didn't use it as it was quite busy during our stay. Food and drink portions were generous, with free-poured measures at the bars. Breakfast was included and served buffet-style. While we have experienced better breakfast offerings elsewhere, there was a reasonable variety available. The mix of guests, ranging from the classic "Brits abroad" stereotype to more discerning travellers, made for an interesting atmosphere. Unfortunately, there were a couple drawbacks. Security in the room could have been better, as there was neither a spy hole nor a security chain on the door. The biggest issue, however, was the road noise. Although the air conditioning in our room worked efficiently, we would have preferred to have jad the balcony door open but that wasn't feasible due the constant traffic noise from the busy road outside (hotel is situated next to the motorway). This was particularly noticeable if the balcony door was open and could also be heard around the pool area. It wasn't a complete dealbreaker, but it certainly detracted from the sense of relaxation we look for on holiday. Overall, this is a clean, well-equipped hotel with large rooms, good amenities and excellent staff, situated in a central location, all at a reasonable price. However, despite many positives, the road noise meant that for us the stay wasn't quite as relaxing as we'd hoped. Would we stay again? Probably not – solely because of the traffic noise.

Excellent Hotel, perfect position to the Port and Beaches. We were located in Tower 1 first floor overlooking the pool. Breakfast was first class, so many choices. Stayed at this hotel a few times and will be returning.

I visit here each year and standards are always very high, you can expect comfort and relaxation - rooms are extremely comfortable and kept well during your stay, breakfast is amazing and pool area fabulous - thank you again

Loved the location of this hotel Staff are so friendly Lots of halal options for food close by and breakfast is halal

Great hotel in a fab location for the marina and shops. Room was a great size with a fridge and balcony. Super modern and clean facilities. Although close to the road you could not hear the road noise. We are looking to rebook for September.

My stay at Occidental Puerto Banús was truly an exceptional experience that I will remember for a long time. From the very moment of arrival, you can feel the high level of service – the staff is incredibly kind, professional, and always ready to help with a genuine smile. The rooms are spacious, modern, and spotlessly clean, which adds to the overall sense of comfort and relaxation. I would especially highlight the attention to detail, visible in every aspect of the stay. The hotel facilities are excellent – the pool area is beautiful and perfect for unwinding, creating a true Mediterranean atmosphere. The food is also fantastic: diverse, fresh, and delicious, with a wide selection that caters to every taste. The location is ideal – being so close to Puerto Banús allows for easy walks, enjoying luxury surroundings, and the stunning coastline. Overall, this is a place where you feel genuinely welcome, and where every detail is designed to make your stay perfect. I would highly recommend it to anyone looking for quality, comfort, and an unforgettable experience!

Have stayed at other Barcelo hotels and this is a real gem. Excellent location, really friendly Spanish staff and everything new, clean and smart.

Hotel is lovely no complaints at all. I like that the female lifeguard is strict and makes the pool environment feel safe as so many places are too rowdy, I like the no drinking while in or sitting around the pool area. Great room, breakfast, staff, location. Just an observation, not really the hotel's fault but perhaps some stricter rules at breakfast around 2 events which are becoming way too regular, 1. People attending breakfast in their pyjamas is not respectable, it's a public space in a smart hotel, not some rundown housing scheme in the UK, and 2. People holding loud conversations via loudspeaker on their phones. Breakfast should be a calm, peaceful start to the day...both of these practices are rude, have some class people! Otherwise no complaints.

First time here and definitely be back loved the location and the facilities at the hotel staff where helpful and very pleasant couldn’t complain about anything

We stayed at the Occidental from March 22nd for a week. Our flight was a morning arrival, so our room wasn't ready when we arrived. The reception staff were very friendly and stored our luggage while we ventured down to the marina for some lunch. The marina is a 5 minute walk straight down the road opposite the restaurant. EL Corte Ingles and the Marina shopping centres are also about 5 minutes walk if you turn left out of the hotel entrance. Our room was ready when we returned. It was on the 5th floor of tower 3, nearer the marina side of the building. First impressions were the room was huge with a small kitchen area with kettle and fridge and a dining table. It had a small balcony with 2 chairs and a table. Sitting out there for an evening refreshment meant you had to listen to the traffic on the highway, but once the balcony door was closed it was very quiet. The TV had a very good selection of English speaking channels and even a facility to cast from your handheld device. The bathroom had 2 sinks, a rainfall shower, toilet and bidet. Pump shower gel, handwash and conditioner were provided. There was a pretty strong drain smell for the duration of our week, but we brought an air freshener with us, so it wasn't a big inconvenience. Cleaning of the room was good, but you couldn't predict when your room would be ready. We always put on the sign for servicing, but it didn't seem to make any difference. The staff at breakfast were very friendly. There was a fabulous selection of food, though some of it could have been warmer; for example the baked beans were always tepid. At the weekend, there was a cook to order omelette station. I can imagine the buffet would be very busy during high season. The bar was good and had a good selection of drinks. The price was reasonable. The seating areas had call bells to alert the staff you wanted to order which was a nice touch. Whether you chose to order at the bar or use the call bell, the service was excellent. La Dolce Vita restaurant was Ok. It's not the place to go for a romantic evening , it has a more functional decor. It was very cold when the door opened, which was quite frequent. The service was Ok, nothing outstanding. The food was only Ok. Considering the huge pizza oven they had the middle of the pizza we ordered was very doughy (undercooked). The pool opened midway through our stay, although they were still touching up areas of paint. Quite a lot of chairs and loungers which aren't reserved because they don't open the gate until the lifeguard arrives. It was very shaded until the afternoon, but that may improve later in the season. The biggest issue was the road noise as the pool runs parallel to the highway. Bring very good headphones or earplugs. Overall, we had a good time. Apart from the highway, the hotel is in a good location. The staff are great and the rooms are very large.