OCCIDENTAL CALA VINAS

It was a wonderful family vacation. The sea is close, there are fish, the children were delighted to swim in masks. The pool is good, they did not get out of the water. The food is varied, the paella was very tasty. The rooms are clean, cleaned every day. The animation is wonderful, there are a lot of staff, it was fun for both adults and children. In the evening there is also a wonderful program. I sincerely recommend it to everyone!

I have just returned from a 3 night stay with my friend and we thoroughly enjoyed our stay. We had a sea view room which had the most amazing view of the cove beach close by. We mainly used the pool next to the beach and access was easy enough to go between the two. Bar and snack bar was also close to this. We stayed all inclusive and found this a great value for money stay. Not the most variety of meals I’ve seen in all inclusive restaurants but always something nice to eat. The kids pool, park and club look really good and I did think I would probably come back here with family as it really is a nice resort. The only downfall was that we realised our balcony door wouldn’t lock, this was reported twice and yet was never fixed before we left. It left a gap open at the top as though it wasn’t on the track properly. That being said I would still rate the hotel as a whole. Lots of entertainment going on day and night but nothing Is forced if you don’t wish to join in. I wish I could have stayed a bit longer. 😊

Stayed here for 4 nights with my daughter for her 18th. We both thoroughly enjoyed staying here. Our room was very comfortable and clean. Staff were all friendly and helpful. We were all inclusive which was great for choice for drinks and the food in the buffet restaurant was very good. Plenty of choice and always hot. Maybe a bit more choice on the dessert table would be good. The area was quiet but a short taxi ride to Magaluf or Palma nova isn’t far if you want a larger beach and look round any shops. I would definitely stay here again.

Our stay at Occidental Cala Viñas was one of the most disappointing hotel experiences we’ve had. Based on the hotel’s rating and price, we expected a much higher standard. The first issue was the reception staff. When we asked if we could pay the remaining balance partly in cash and partly by card, we were told it was impossible because “there had been problems before.” After asking the receptionist to check with a colleague, it suddenly turned out that it was possible after all. This gave the impression that the staff simply didn’t know their own procedures. Our first room had an extremely noisy air conditioning unit, making it difficult to sleep. After reporting the issue, we were moved to another room, which solved the problem, but clearly this is an issue affecting some rooms. Cleanliness was also disappointing. The room was not properly cleaned before our arrival and the floor was covered with long black hairs. To make matters worse, housekeeping at one point seemed unaware that our room was occupied. The bathroom was poorly maintained. The shower sprayed water in every direction except where it should, and the shower gel dispensers were broken. The room itself lacked basic amenities. There was no kettle, no ironing facilities, and no proper table or vanity where women could comfortably do their makeup. We also paid for a package including Cava, bathrobes and slippers, but none of these were provided. The minibar contains only two tiny 200 ml bottles of water per day, meaning you’ll constantly need to visit the bar for drinking water. The all-inclusive food was below average. If you’re used to good quality hotel buffets, you’ll probably be disappointed. The drinks weren’t much better. The beer taps poured mostly foam, and the alcohol included in the all-inclusive package was of very poor quality. Coffee is only freely available at breakfast. At any other time you have to queue and ask for it at the bar. The pool area was another disappointment. Despite being advertised as having an adults’ pool, children were swimming everywhere with inflatable toys. There are no umbrellas around the hotel sun loungers, so during hot days above 30°C guests either bake in the sun or compete for the limited natural shade. If you want shade on the beach, you’ll have to pay €20 for two sunbeds and an umbrella. People were also smoking around the pool despite the no-smoking rules, and staff did nothing about it. The beach towel policy is another unnecessary expense. You pay a €15 refundable deposit per towel, but every towel exchange costs an additional €2. The hotel consists of three buildings, yet no concierge or luggage assistance was offered. We had to find our room on our own while carrying our luggage through the complex. To make matters worse, the lifts located near our room were out of order, forcing us to walk around the entire resort just to reach other parts of the hotel. Overall, this hotel falls far short of what you would expect from a four-star resort. There were simply too many issues throughout our stay, from poor maintenance and cleanliness to disappointing food, weak service and a lack of attention to guests. Unfortunately, we would not return and cannot recommend this hotel.

The hotel isn't bad, but it's too noisy for those looking to relax. It's mostly families with children, and it's a long way from the city, requiring a taxi. The rooms are clean, but you have to pocket your money because the staff robs you. The pool is small for so many people and lacks umbrellas. You have to pay a deposit for pool towels and kettle rentals. The bar service is very good, with good drinks and snacks. The restaurant runs out of food quickly, and you have to wait a long time for new food to arrive, or it doesn't arrive at all. Overall, the hotel is good, but if you like to explore the area in the evenings, you should consider it.

Suitable for families with children, couples, elderly. Very good food, clean and high quality of everything. Absolutely fantastic beach, entertainment if you want, so it doesn't get boring. A little outside for partying in Magaluf but that's what's good.

What a fantastic hotel, Staff- attentive and friendly , Location- in a nice quiet area, taxie to magaluf was about €7/8 (don't use Uber very expensive), Food- something for everyone, always fresh food coming out, fish, chicken ,veg, potato, pasta, chips, couldn't fault it. We will be back, would suit everyone, from couples, to family young and old, small beach right outside(you have to pay for beds) but you don't need them, shop on the hill, Cleanliness, so clean, room cleaned every day, always staff cleaning.

The kitchen staff carrying food are wearing unwashed smelly clothes, and the omelet chef’s apron was dirty and smells bad.

The hotel is suitable for both adults and families with kids, as they have an amazing animators team. Kids animators Andrea and Adele made a lot of efforts to make all the kids happy and special. Thanks a lot to them. Every evening after kids mini disco, they had an amazing night performance. And every evening it was different and really cool. The only thing was that it started after 09:30. So trying to fight with a sleep but excited to see the show we were waiting for this adorable moments of joy. The food in the restaurant was also different and tasty every day. We liked our room with the sea view, but the bathroom glass wall needs to be better.