Oasis

****My partner and I are are in our mid 30's, very laid back, very chill, difficult to disappoint**** We were really excited to stay at Grand Oasis Cancun for our anniversary, but unfortunately, it was a very disappointing experience. (( DO NOT LET THE LOBBY AND PEACOCKS FOOL YOU )) LOL I messaged the resort about two months before our trip asking about an ocean-view upgrade and mentioned we were happy to pay for it. We also asked to be away from the kids’ area since we don’t have kids and wanted a more relaxing stay. When we arrived, our room was facing the kids’ stage and kids’ area. At night, the music was blasting until around 10–11 p.m., with kids screaming and yelling past 12am. It was very frustrating when we were tired and just wanted to relax... The food situation was the worst part. Buffet lines were often 45 minutes to an hour long or any of the resteraunts. If you didn’t have a reservation, you basically weren’t eating unless you wanted to wait 45min-1hr+ in line. What they don’t make clear enough when booking is that to access better restaurants and more amenities, you have to upgrade. The upgrade was originally going to cost us over $1,200 CAD. I was able to talk them down, but it was still hundreds of dollars extra. At that point, we could have just booked a better resort from the start. Without the upgrade, the food was honestly terrible. I felt hungry most of the trip and the drinks weren’t great either. The staff also didn’t seem very welcoming or happy to be there. Once we upgraded, the restaurants were much better, but with the stress, extra costs, long lines, and frustration, it was not worth it. I’ve been to Cancun and Mexico before, and this was one of the most disappointing resort experiences I’ve had. The photos make it look like a great deal, but in my opinion, it feels like a tourist trap unless you’re willing to pay a lot more once you arrive. Be careful booking here. A cheap price does not always mean a good deal. Also, if you have any issues with walking, accessibility needs, mobility concerns, or require handicap-friendly accommodations, I would avoid this resort completely. The layout is not ideal, and getting around can be very frustrating.

Outdated and the restaurants are lacking. The rooms are comparable to a motel six. Your room opens to the elements and full of mosquitoes the beach located at the hotel is small and full of kids but I would not take my family to this resort it is extremely outdated. We booked for a week ended up leaving after the first night and rebooked at another resort. The food wasn’t bad but definitely not resort quality more like Golden Corral without the honey butter. Save your money and pay to stay at the Hyatt or Gaza Blanca

We were extremely satisfied with the waiter Emmanuel Cordoba at Le Buffet at the Oasis Chain of hotels. He was attentive and did not hesitate to make our meal a pleasant experience.

This was my first time in Mexico, and I chose this resort. We got a sunset grand room, and I was surprised to find out it actually had an ocean view to it too. It was beautiful. The quality of the room was 2/5. It was very outdated, the furniture was creaky and broken, the bed frame was crooked, the bathroom was poorly engineered. But I still give the resort a solid 4/5 because the service was absolutely fantastic. I did not have to wait for drinks more than 1 minute. The service for cleaning and maintenance was impeccable. The buffet, was where I draw back the 1 point, the selection of food was surprisingly not that great. I came to Mexico with the impression that the food is 5/5. Breakfast was probably the best at the buffet. But the A La Cart restaurants were amazing. We chose the Steak Bar. We asked for medium rare but the steaks were very thin and it came out well-done. It was still very delicious. The beach was beautiful, it has a lot of seaweed and the first 2 days we weren’t able to swim in the Ocean because the waves were massive and it was too dangerous. Pools were perfect, and the food stands were amazing. They have ice cream, taco’s, pizza, hot dogs, burritos, guac and much more and the stands are available at almost every corner of the resort. We 100% will be returned again.

Old dated building, bathroom with half glass door causing water splashing all over floor, does not replenish bathroom basic supplies such as shower cap, and small items, the buffet foods is mediocre at best, reserved restaurant Bahia is better than Dos Tunas but foods are normal, nothing to be proud about. There are noise pretty constant through out the day, cannot have a relaxing time for adults couple. Music was loud from 8 PM to 11 PM. This portion of the resort is for general public. Other high end area might have less noise. If you stay inside your room and open the door, there was no sea breeze unless you stand right at the balcony, otherwise your room will be warm and humid. Will not come back to this resort again.

Firstly there was no staff to show us to our room as promised. Everyone who did give us the time of day kept directing us different ways so it took us over 20 minutes to find our room. Then, we had to move rooms 4 times the night we arrived. Our first room had dirty sex toys, used condoms and pill bottles in the bedside cabinet and a large crack going through the entirety of the mirror. We went to reception who then told us to go to Concierge who was not there so we went back again to reception to be sent again to Concierge who finally turned up and changed us to a different floor. Nobody helped us move our bags each time or at any stage of the visit and with the room changes being on different floors each time this was so inconvenient. Our second room was smaller than the first and the beds were connected together which is inappropriate for 3 adults. Our third room was on a different floor again and the toilet was overflowing all over the floor and the room had only 2 plug sockets. We called reception this time as the phones did not work in the first or second room and they took 35 minutes to send someone up and all they did was wipe the floor with a towel even though the dirty toilet water kept coming back up overflowing on the floor. We called again and were promised concierge were coming up, an hour passed and when we checked they had just gone home and said nothing. We demanded a manager and supervisor immediately as we were then on hour 30 of travel and were exhausted. We finally were moved to a room with what we thought had no issues but for the next week our air conditioning on both sides of the room (3309) would constantly pool on the floor. The balcony doors are no sealed properly so the heavy rain would create pools of water on the floor which the staff said they knew about and deemed as “normal”. We had more and more leaks and they would flood the coffee machine, soak the bedding and I personally slipped and fell three times in the puddles even after wiping them up and having towels on the floor all day and night to attempt to not fall but I badly hurt my hip and bruised my legs from slipping and falling. We decided to book another trip on our 8th day to a different location and checked out early as we had enough and couldn’t stick staying anymore, and as we were packing there were cockroaches in the wardrobes and they crawled out of our clothes! The rooms were also covered in mould on the walls, the ceilings and they attempted to paint them each day to cover it in several rooms we passed by. We also saw under the beds were disgustingly dirty as the maids kept moving them together after they left instead of keeping them apart and we saw all of the dirt and grime on the floor underneath. Our towels were never changed, just folded up even though we requested new towels. We had people come in spraying bug spray on the walls without telling us what it was at first until we kept questioning it as we hadn’t mentioned the cockroaches yet. Also the lack of transparency on what all inclusive and then all inclusive premium was in booking was very misleading and this also came from other families and couples we spoke to during our stay, all who booked from different websites including the hotels own website and they also did not see this being explained prior. The lack of knowledge from your bartenders (except one in the fontaines cocktail bar) was shocking with the inability to make drinks correctly and the use of cheap/off brand alcohol was thoroughly disappointing, especially with the cost of our trip being so expensive and this was what was provided? We are currently staying in our favourite resort in Lanzarote and paid less than this trip and there is only high end/what you would expect alcoholic beverages on offer. We lost the money on our original returning flights and rest of the second week because we left but we couldn’t stay any longer. All of our food except for in Il Forno, was cold and bland. We struggled to eat the food in the restaurants due to this. The pools need to be renovated as they are missing tiles, dirty and not filled properly. The pool beds are covered in bird droppings and the bridges to cross from different areas are so high and extremely dangerous, especially with luggage and we saw several people struggle and slip on them. Overall we had an awful experience which caused us to check out after only a week and spent several thousand on new flights and accommodation to go somewhere where we were treated how guests should be. Would absolutely never recommend this hotel to anyone and by far have never been treated so poorly in any resort before.

I came here with my daughter and pay $260 per night all inclusive. Honestly I didn’t even enjoy the beer it taste it like water they only have Dow equis extra light. The bar has the cheapest liquor and high sugar juices that have artificial flavors. Food was the worst the cheapest you can find I think prisoners have better food and don’t have to pay for it. The only positive thing was water in your room and bohemia beer. Also seaweed it’s all over so you can even enjoy the water.

If looking for a bargain trip, very low end to average rooms, food, atmosphere and service, this place would do. Very dated facility, food not great, and not good views from at least half the rooms. The place was very dark throughout the facility and Peacocks running around everywhere. The pic we took of one was right outside where you eat. They were also on top of tables outside where people eat and congregate. Can’t imagine that being a good idea?

This was the worst experience in Cancun, the hotel had mold on walls, roaches and rust everywhere. There was roaches outside and inside. The odor came home with us on our luggages. Someone entered our hotel and stole $430 from my wallet and did not completely clean the room. The food was horrible, drinks were watered down, cheap liquor.

It was clean, staff was nice. the food was mid, but they always had food available. The ocean veiw wasn't as pretty as some other resorts but they had a lot of pools

Experienced extortion at the hands of the manager. My husband was illegally detained and held at gun point by men the manager called in military outfits and machine guns. They captured him and placed him in bed of pick up truck. I paid 2k to get him back $1,200 went straight to hotel since they held me hostage in there for a broken table that was the result of an altercation between my husband and manger. No legal documents were given and the arrest was %100 a scare tactic to get tourist money. I was scared to report but now I’m speaking my truth.

I am currently staying at Grand Oasis Cancun. I thought this would be a wonder experience; not so much.problem 1. The people walking ON PROPERTY around the pool trying to sell me cocaine, extacy, and weed. Problem 2. The king size bed is two queens pushed together with a gap in the middle. I ended up twisting my ankle making love to my wife when the beds separated leaving me with a limp while seeing cenotes. Problem 3. The refrigerator was stocked full of the last guests stuff including old food; additionally, the coffee maker was full of used coffee on top and black sludge in the pot. It has been 3 days and it is one of the worst resorts I have experienced.

Just returned from 7 days at this resort and here are the good, the bad and the ugly. Arrived late and checked in- Not a staff member in sight to help us find our room or direct to the nearest elevators. Once we arrived at the room, we quickly discovered that it was not the upgrade we paid for. Initially we upgraded to a Oceanview room, we were given a room that overlooked roofs and another building. We brought this to the attention of the concierge and then told that it's a partial Oceanview. (That was not listed in the description), after complaining to multiple staff remembers, the hotel manager found us a room 2 days later on a higher floor with a view. Food was good, swim up bars were busy but that is to be expected, and I never waited in line for a buffet. Shows were mediocre, music plays till 11pm every night and can be heard throughout the whole resort, young adults everywhere and the hallways get loud around 3-4am. Room was cleaned daily and fridge was restocked with water and beer. Now the downside- Found 3 cockroaches in our room, killed 1 but the other 2 got away, hot water in both rooms were not working , bathroom door in the first room wouldn't close, sheets were stained, water smelled like Sulphur, only 2 blenders to make drinks that we could find, no beach chairs, had to reserve our pool chair by 9am with towels or you were not getting one, patio doors did not close properly., hotel tax of $140 when you first check in that was not disclosed to us upon booking, not much food variety for young kids in the restaurants. We reserved a Bali bed on the final day, definitely worth it and I would recommend to everyone. This resort in my opinion is geared towards young people, with nightclubs and EDM parties, late nights etc... Will I be returning- por

To start my review, I have been to Mexico at least 3 different times now, which has all been wonderful - speaking from someone who has also low expectations from going to Cuba. We arrived late at night - nobody directed us where to check in, where the lobby was. We asked about how much it would to be to upgrade, and let me tell you - the guy at the desk was the only phenomenal thing there. He was very kind, patient and answered all of our questions. BESIDES that there are a lot of hidden fees that are not disclosed on Sunwing. Very limited unless you want to pay more $ - also NO internet because nobody told us where we could even get the code lol. We entered our room in disbelief. Broken shower head, cock roaches, DUSTY moldy smell through out the room and entire building. We left to look around - and there was throw up in multiple places, garbage in the pools, lots of young adults extremely toxicated (which is fine lol. to each to their own). We gave it the benefit of the doubt the next morning - the buffet which no one informed us where it was - very limited, had no selection to beverages besides water, coffee or watered down ‘orange juice’ - one of their selected meat options was chopped hot dogs. I could not even stomach half the things as I’m pregnant, I’m disheartened. We contacted Sunwing multiple times, spent majority of our time in our room trying to figure out a solution to this mess we called a ‘relaxing and looking forward vacation’ the reception and customer service table stated multiple times there were no rooms until we said we were leaving. then they offered a change of room, or a discount? WHAT! this makes me beyond sad. beyond frustrated, and realized that clearly this resort does not put their customers first. i gave the benefit of the doubt, despite the reviews. and was absolutely devastated. hopefully sunwing or the resort will help compensate some of the funding we paid as we stayed one night. we will see!