NUMA BAY EXCLUSIVE HOTEL

We are currently staying at Numa Bay Exclusive in Alanya, and unfortunately this has been one of the biggest holiday disappointments we've experienced. The hotel advertises branded drinks, but the reality is very different. The only spirits available are local Turkish and Russian brands, with none of the international premium brands you would expect from a hotel claiming to be 5-star plus. The food has been equally disappointing. Breakfast is extremely limited, with eggs being the only real hot option. Lunch is below average, and dinner has been consistently awful. The food lacks variety, quality and flavour, and on several occasions has been completely unappetising. It is nowhere near the standard expected of a luxury hotel. After enduring a two-hour transfer from the airport, you naturally expect the hotel to be worth the journey. Sadly, it isn't. The entertainment is another major let-down. The evening shows are amateurish, and I've genuinely seen better performances from children's school productions. Overall, this has been a complete waste of money. This is without question the worst hotel claiming to be 5 stars that we have ever stayed in. I would not recommend it, and we certainly won't be returning.

We had an amazing stay on this lovely resort ..everything is well organised and maintained to a high standard.. the staff go out of their way to look after you too .. particularly Dean and Lauren .. all highly recommended

Everything is very good-admministration, people, service staff, communication, food drinks, rooms and area...

What a fabulous hotel and the best staff! Slight issue with our rooms when we arrived, but resolved swiftly. Great location and the facilities were first class. Food was varied and good Entertainment team were not too pushy, but took time to talk to you. Special shoutout to Poison, Brown and Gaston Also for the Customer relations staff Victor, Dean and Lauren Would definitely recommend 👍

Great hotel, check in all ok. Had an issue with the bathroom door locking behind and locking you in but spoke to guest relations and fixed the next day. Guest relations always walking around seeing if everyone and everything is ok, Dean was very chatty and sorted anything needed. Bar staff very friendly and great service at the pool, beach bar and theatre bar, in particular Remzi, Mustafa, Ali and Barut, hope I spelt the names right. Rooms cleaned daily and were clean and nice, stayed in the family room and plenty space for all 4 of us. Anyone worried about the building work, we didn't over look it but could do but I didn't here a thing from it, didn't seem to be getting worked on and no noise only a little from the refurbs in the third building but only 1 floor left to refurb which we over looked but didn't effect our holiday at all. Plenty sunbeds, would get some no matter what time we went down. Entertainment was very good, team are great and friendly in particular Arda, Brown and Gaston. Sundays are a relaxed day and all entertainment have the day off but have a singer on the night. Food was good but like any all inclusive a bit busy but again nothing you wouldn't expect. We got to try 2 Al a cartes, Chinese and Turkish, Chinese was my favourite and very nice. With me being English it is a very mixed hotel, people from all surrounding countries but quite a few staff spoke/understood English. Couple of clothes shops and 1 convenient shop on ground floor, costs a little more then outside but expected. Surrounding area has a few shops, enough to get what you need and a few bars/restaurants if you fancy a change of food/view. All in all great hotel and would recommend a stay here.

We had an amazing stay at this hotel. The staff were incredibly friendly and welcoming, and there were plenty of activities to enjoy throughout the day, as well as great evening entertainment. The buffet offered a fantastic variety of food, with a different theme each night, so there was always something new to try. We would also like to give a special mention to Victor from Guest Relations, who was absolutely brilliant. He went above and beyond to ensure my boyfriend’s food allergies were catered for at the buffet and quickly resolved the issues we experienced when booking the à la carte restaurants. Victor is a real credit to the hotel, and his outstanding customer service made our stay even more enjoyable. We’d also like to mention Poison from the Entertainment Team, who was always friendly and brought great energy to the activities. We would definitely recommend this hotel and would happily return in the future.

Perfect holiday 🤩 friendly staff and good food 👌🏻🤩

Dean was absolutely amazing. He sorted out a lunch time experience at alibaba for us and he made sure that some complications were resolved.

Very clean hotel with excellent pools and a great variety of food. The staff were very helpful, especially Yakop and Aida. A special thanks to our housekeeper for her excellent service. Highly recommended!

Disappointing stay – hotel not ready for guests We stayed at this hotel expecting an Ultra All Inclusive experience, but unfortunately our holiday was affected by a number of issues from the moment we arrived. We were staying in the new block in a superior room and were insured that the hotel would be finished prior to arrival. However we found that ur original room was not in an acceptable condition. It had a leaking toilet and sink, faulty sockets, television issues, dust throughout and unfinished construction work, with building materials and unfinished fittings still visible. We reported the issues immediately and, although we appreciate that we were moved to another room around two days into our holiday, we were unable to properly unpack or settle in during that time. The replacement room was finished to a better standard, but the wider issues remained. Construction noise started from around 7am on most mornings and continued throughout our stay. There were unfinished areas throughout the accommodation block and hotel, power outages in our block and only one lift was operational over our 10 day stay, which caused inconvenience. The corridors and communal areas were also very warm due to limited air conditioning. We also felt that the food, drinks and entertainment did not reflect the standard we expected from a hotel advertised as Ultra All Inclusive. The restaurant was often very busy, with long queues at meal times, which made dining less enjoyable. Whilst many of the hotel staff worked hard and were friendly, we found some members of the reception team to be dismissive when we initially raised our concerns. In contrast, Lauren and Victor from Guest Relations were always approachable and friendly. The wider team at guest relations were all friendly too, they always listened to complaints and tried to resolve. Unfortunately, despite these positives, the number of issues meant that the majority of our holiday was affected. We hope the hotel completes the outstanding work and improves its facilities and quality of food and drink, as it has the potential to be a much better place to stay in the future.

We had a wonderful vacation at Numa Bay Exclusive from 10.06-17.06 and were extremely satisfied. After the renovation, the hotel has become even more modern, very clean and well-maintained. The rooms were comfortable (thanks to the amazing maid who made our stay so that we felt like VIPs in room 1334🙂), the food was varied and delicious, and the staff was friendly and always ready to help. A large number of guests also distinguish the good service, cleanliness and variety of food. We also thank the supervisor Bayram and his team from the main restaurant, who are true professionals! This was our third time at this hotel, but we will return again! See you soon Numa Bay 🙂♥️🍀

Our Whole family had a great time at this hotel 1. Customer services team (Lauren, and Dean) fantastic help all day 2. Entertainments team Efe brilliant to speak to looked after our lads 3 Cleaning team tireless efforts with room cleaning (Ozlem) 4 Reception Team great service The whole hotel was Clean, food, drink, entertainment, Pools, bars absolutely great all round service. special thanks to Lauren from customer services new role but great service and chats. Thanks Lee Yvonne Cohen Obie would go back 100%

We had a wonderful stay at this hotel. The entertainment team was absolutely amazing – energetic, friendly, and always making sure that guests had a great time. Their activities and shows were fun, professional, and created a fantastic atmosphere throughout the holiday. I would also like to thank the reception staff, especially the ladies at the front desk. They were always welcoming, helpful, and professional. Every question or request was handled with a smile, making us feel comfortable and valued from the moment we arrived until our departure. Thank you all for your hard work and dedication. You made our vacation truly memorable, and I would be happy to return in the future. Highly recommended!

We travelled to the Numa Bay hotel as part of a sports trip with a group of 20. The hotel was immaculately clean, the food was excellent and all the facilities were great. Pools nice and clean and with plenty of loungers. Lots of options for places to eat and types of food. All the staff were so helpful too, from the excellent team at guest services to the restaurant staff and the cleaners. Victor at guest services could not have been any more helpful - thank you! All in all wonderful trip and highly recommend, thank you!