Neptuno Costa Adeje

We have stayed here over 5 times as well as friends of ours who come twice a year - never had any issues. However, after this year we will NEVER be returning!! The hotel has refused to give us back our e100 deposit because of a broken door that was broken when we arrived - we have time stamped pictures to prove this. We are very upset by this and Neptuno have now lost the costum of two couples. Do not stay here if you want to get your deposit back!!

5th time at Neptuno, always had a relaxed time, plenty of sunbeds available, great outside bar with excellent service, reception staff always helpful, rooms have been updated over the time we have been coming and always spotless when we arrive, great location for the beach, local shops and the x sur centre with plenty of shops, food places and a mercadona, 5 minute walk up a slight hill to reach hotel, all in all value for money, Thanks to Simon on reception for booking our next stay in January

Location was fine with us, it was our 3rd visit so knew the area very well, the cleaners did an outstanding job our towels was changed every 2 days and the sheets every 4 days our apartment was extremely clean and it’s location was just what we asked for, the money we paid was good value then comes the negative points, the smell of cannabis is horrendous we had people passing Coke & Kettamin around the pool and not forget the personal bars they set up around the pool during the day some gangs of people because that’s wot they was not only had a beer or two but no, every bottle of spirt you can think of then we had the music, the bar had there’s on from 9am which was ok but on constant repeat then the gangs and there was at least 3 spread around the pool thought it would be a good idea to blast out the music from speakers, all different and all competing with each other the poor life guard was having to tell them to turn it off which they did for 10 mins until management came out then there was a little relief for a while until the bad language started and carried on even after the pool had closed and they often stayed out until 2/3 in a morning shouting, swearing jumping in the pool and lucky for us some had a fight and they was escorted from the premises by the police, our 1st week was brilliant the 2nd was horrible, it’s such a shame because the hotel is in a out of way place and we spoke to other travellers who also had been going for a few years and they have also said they would not be returning if the same clientele return Nxt year my advice to the staff is to run for the hills especially the cleaners of wot they had to clean up. Shame on the management of the Neptuno!!

Avoid Neptuno Apartments at all costs. This was one of the worst accommodation experiences we’ve ever had. The room was absolutely filthy when we arrived. It was covered in hair and dirt. It was immediately obvious that it had not been cleaned properly. It was completely unacceptable and not fit for guests. There was also no air conditioning (we knew this) We asked the receptionist if we could have a fan, and his response was simply that he would “make a note.” There was no apology, no empathy, and no genuine attempt to resolve the situation. We were then told the room would be cleaned again, but nobody ever came. We waited and no one turned up. At that point, it was clear that our concerns were not being taken seriously. After just one hour, we had no choice but to leave and pay for alternative accommodation elsewhere at our own expense. It cost us even more money but staying there simply wasn’t an option. The lack of cleanliness, poor customer service, and failure to deal with a basic complaint made this an incredibly disappointing experience. We would absolutely never stay here again and would not recommend Neptuno Apartments to anyone looking for clean, comfortable, or professionally managed accommodation. Photos of the room are attached!

In general, the hotel does exactly what it says on the tin. The team in the hotel are friendly and we had no issues with them. My small issues with the hotel are that there’s no air con in the rooms or at least room 75 which was ours. So in the hotter months, it’s sweltering at night. They do hire fans but we were quoted a 20€ deposit and 40€ hire fee for 1 fan per stay. The walls are very thin, and because of the way the rooms are stacked all noises are amplified within the rooms, night time can be somewhat problematic depending on the time your neighbours gets back from their chosen drinking establishments. The pools are really good, I have no complaints about them. The pool bar serves from 10:00-12:00am and is stocked with a good amount of drinks, also does food but we didn’t try it. If you just need somewhere clean to rest your head while enjoying Tenerife then this is ideal. If for some reason you expect 5 star service, then I’d look elsewhere.

Stayed here last week. It was ok, bed and a shower basically for us. We did get a bit fed up with the music at the pool so ventured out and found a nice little bar called the Union when we went to the Hiper Dino supermarket. Ended up spending most afternoons over there. Overall the hotel is ok but do t arrive with great expectations.

Ive Just return from this hotel my overhaul stay was ok but this hotel needs to get a hand on the people that smoke cannabis their because its supposed to be a family hotel with young children hotel and im sure they would all appreciate not smelling the smell that we all smelt every day I stayed a this hotel 11 years ago and noting has changed this hotel needs a very good uplift the rooms need a good overhaul yes your only sleep their but people do expect a standard for example they only change the bedding once a week the cleanliness is shocking in the rooms

Location is good, Rooms are average for a studio, although clean at 1st at look I did find rubbish under the beds so I cleaned the apartment myself. Pool area is pleasant and clean but the music is awful the same beat from music that no one has ever heard of, and don't complain about anything because no one will assist you. You have to leave a £100 deposit on check in, if you want a safe, fantastic or anything else you pay more deposits, we were worried we might have to pay a deposit for sleeping or drinking! It's a real shame that little things aren't so good, because this hotel would be a little gem! Because the location is good, prices for drinks and food are reasonable.

This hotel surprised me. For the price we paid, I was not expecting much but I’m glad we chose this hotel. We were given an apartment with view to the main pool and our balcony had a sea view. The apartment was spacious with a convenient equipped kitchen. There was one room with two single beds that have been out together to make one and a sofa bed in the living room. The common areas of the hotel were always clean and inviting. Needless to say that the star of our visit was the main pool: big enough, with separation for the kids. Loads of sun beds available and a bar that serves delicious cheap food. All the staff was incredibly amazing, very accommodating. At night time you can also relax and enjoy a drink by the pool. There is a shopping center just down the road with a supermarket. Also very well located and you can go anywhere in 10 minutes. The hotel has a gym and a laundry room and a heated pool, all these were very handy. We will definitely be back. Thank you for having us!

highly recommended guys and gals I don’t see why there is some bad reviews but that’s each to there own . Myself/wife and the 2 kids stayed here for 6 days and absolutely loved it . The pools were fantastic food was nice and quite a fair price at the bar and drinks supermarket/shop/bakery right on the door step , staff were extremely friendly and very very helpful especially Kennith he even borrowed us his own phone charger till we got ours sorted . We didn’t need to pay £100 deposit like it’s been commented that you have too maybe I was lucky . I did have to pay £35 for a fan which I thought was responsible as the rooms don’t have AC you definitely need one . The apartment itself was luvly clean and fresh and cleaned every day . we all even said we could happily live there comfortably . I would recommend putting a towel rolled up by the front door so no bugs can get in . It’s true about the hills wow it’s steep lol nice easy walk down to the beach’s and the town centres/bars restaurants. I will End on this for the price that we payed and value for money you can not fault Neptuno apartments and I would definitely stay there again I am Even booking something for August to go back . Beautiful island, beautiful people, beautiful food , fantastic apartments ❤️❤️ Thank you for having us

Going to start off by saying, take the bad revewis with a pinch of salt. Me and my partner booked this as a last minute retreat for some sun and didnt know what we were going to get. To our surprise it was a great stay, lovely staff, nice hotel, very cheap drinks and food which are made fresh and taste great, the rooms are cleaned daily, apart from one time which was the day before our check out (we didnt care) Couple of bad things The noise from neighbours and the maids... The maids like a laugh at work like any of us, but the walls/windows are awful, we were getting woken up at around 8-8:30 every morning by them laughing, carrying on or pressing a door bell over and over and over and over and over and over again... so bring earplugs if you value your sleep or plan on having a heavy night. You can hear people above you walking around lightly, hear every door close, every footstep down the stairs. Bare in mind the hotel is on a massive hill, especially if you suffer from ill health or mobility issues... it definitely wouldn't be for you (totally not the hotels fault i know) however taxi from down main adeje will cost you a couple of quid to come back up the bank and is a life saver. Overall, id definitely come back, id of definitely stayed longer if I could. Take the bad reviews with a pinch of salt as they're very overdramatic. Also id recommend nearby restaurants as a must try, such as luuma which is down the beach and Rodeo Churrasquería which is located less than a 10 min walk away and is STUNNING.

Didn't have the best experience with this hotel and only ended up staying one night out of my planned six. Upon arrival I immediately noticed the hotel didn't look like the photos I had seen online, although I can look past this as I did arrive late at night. However something just didn't feel right upon arrival. Getting into the room, this was quite grubby and again didn't really look like the photos online or anywhere near as nice. The hotel is incredibly noisy and you can hear absolutely everything, people on balconies, TVs, and generally just people making lots of noise. The pillows are incredibly thin so I struggled to sleep on the first night, but more worryingly I had someone storm into my room around 02:30am on my very first night in the hotel. Being alone this really freaked me out and wasn't the ideal start to my holiday, especially as the hotel still use physical keys and not digital cards. The night manager was really helpful and supportive but informed me the hotel was fully booked so I couldn't change rooms. The entire experience just didn't feel right so I booked to stay somewhere else and checked out early the next morning. The new receptionist when I checked out was not very helpful or supportive at all about the issues that had happened so had backed up my decision to move. Would advise staying at Sunset Bay Club for similar/ slightly more money.

Excellent chill out vibes in a beautiful atmosphere, gardens and grounds are beautiful and immaculately clean . Rooms spacious with a decent sized balcony overlooking the pool . Great facilities with choice of pools and sunbathing areas . 5* staff , can’t do enough for you from the fantastic friendly welcome from the gentleman on reception to the great service on the bar and snacks .everyone so friendly. The regae music was a great addition around the pool . 10 minutes walk down the hill to the beach , but always got a taxi cab back up the hill only 5€. Only thing that could be better was if the bar snacks were available till 10pm and maybe include pizza on the menu. Good and drinks very reasonable and great quality. We stayed in room 35 and already booking our return trip .